224 lines
11 KiB
Python
224 lines
11 KiB
Python
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# -*- coding: utf-8 -*-
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# Part of Odoo. See LICENSE file for full copyright and licensing details.
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from odoo import Command, tests
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from odoo.addons.im_livechat.tests.chatbot_common import ChatbotCase
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from odoo.addons.website_livechat.tests.common import TestLivechatCommon as TestWebsiteLivechatCommon
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from odoo.addons.im_livechat.tests.common import TestImLivechatCommon
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@tests.tagged('post_install', '-at_install')
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class TestLivechatChatbotUI(TestImLivechatCommon, TestWebsiteLivechatCommon, ChatbotCase):
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def setUp(self):
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super().setUp()
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self.env['im_livechat.channel'].search([
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('id', '!=', self.livechat_channel.id)
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]).unlink() # delete other channels to avoid them messing with the URL rules
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self.livechat_channel.write({
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'is_published': True,
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'rule_ids': [(5, 0), (0, 0, {
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'action': 'auto_popup',
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'regex_url': '/',
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'chatbot_script_id': self.chatbot_script.id,
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})]
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})
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self.env.ref('website.default_website').channel_id = self.livechat_channel.id
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def _check_complete_chatbot_flow_result(self):
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operator = self.chatbot_script.operator_partner_id
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livechat_discuss_channel = self.env['discuss.channel'].search([
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('livechat_channel_id', '=', self.livechat_channel.id),
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('livechat_operator_id', '=', operator.id),
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('message_ids', '!=', False),
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])
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self.assertTrue(bool(livechat_discuss_channel))
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self.assertEqual(len(livechat_discuss_channel), 1)
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conversation_messages = livechat_discuss_channel.message_ids.sorted('id')
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expected_messages = [
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("Hello! I'm a bot!", operator, False),
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("I help lost visitors find their way.", operator, False),
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# next message would normally have 'self.step_dispatch_buy_software' as answer
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# but it's wiped when restarting the script
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("How can I help you?", operator, False),
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("I want to buy the software", False, False),
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("Can you give us your email please?", operator, False),
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("No, you won't get my email!", False, False),
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("'No, you won't get my email!' does not look like a valid email. Can you please try again?", operator, False),
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("okfine@fakeemail.com", False, False),
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("Your email is validated, thank you!", operator, False),
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("Would you mind providing your website address?", operator, False),
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("https://www.fakeaddress.com", False, False),
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("Great, do you want to leave any feedback for us to improve?", operator, False),
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("Yes, actually, I'm glad you asked!", False, False),
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("I think it's outrageous that you ask for all my personal information!", False, False),
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("I will be sure to take this to your manager!", False, False),
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("Ok bye!", operator, False),
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("Restarting conversation...", operator, False),
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("Hello! I'm a bot!", operator, False),
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("I help lost visitors find their way.", operator, False),
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("How can I help you?", operator, False),
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("Pricing Question", False, False),
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("For any pricing question, feel free ton contact us at pricing@mycompany.com", operator, False),
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("We will reach back to you as soon as we can!", operator, False),
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("Would you mind providing your website address?", operator, False),
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("no", False, False),
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("Great, do you want to leave any feedback for us to improve?", operator, False),
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("no, nothing so say", False, False),
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("Ok bye!", operator, False),
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("Restarting conversation...", operator, False),
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("Hello! I'm a bot!", operator, False),
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("I help lost visitors find their way.", operator, False),
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("How can I help you?", operator, self.step_dispatch_operator),
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("I want to speak with an operator", False, False),
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("I will transfer you to a human", operator, False),
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("joined the channel", self.operator.partner_id, False), # human_operator has joined the channel
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]
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self.assertEqual(len(conversation_messages), len(expected_messages))
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# check that the whole conversation is correctly saved
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# including welcome steps: see chatbot.script#_post_welcome_steps
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for conversation_message, expected_message in zip(conversation_messages, expected_messages):
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[body, operator, user_script_answer_id] = expected_message
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self.assertIn(body, conversation_message.body)
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if operator:
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self.assertEqual(conversation_message.author_id, operator)
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else:
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self.assertNotEqual(conversation_message.author_id, operator)
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if user_script_answer_id:
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self.assertEqual(
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user_script_answer_id,
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self.env['chatbot.message'].search([
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('mail_message_id', '=', conversation_message.id)
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], limit=1).user_script_answer_id
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)
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def test_complete_chatbot_flow_ui(self):
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tests.new_test_user(self.env, login="portal_user", groups="base.group_portal")
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operator = self.chatbot_script.operator_partner_id
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self.start_tour('/', 'website_livechat_chatbot_flow_tour')
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self._check_complete_chatbot_flow_result()
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self.env['discuss.channel'].search([
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('livechat_channel_id', '=', self.livechat_channel.id),
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('livechat_operator_id', '=', operator.id),
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]).unlink()
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self.start_tour('/', 'website_livechat_chatbot_flow_tour', login="portal_user")
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self._check_complete_chatbot_flow_result()
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def test_chatbot_available_after_reload(self):
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self.start_tour("/", "website_livechat_chatbot_after_reload_tour")
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def test_chatbot_test_page_tour(self):
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bob_operator = tests.new_test_user(self.env, login="bob_user", groups="im_livechat.im_livechat_group_user,base.group_user")
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self.livechat_channel.user_ids += bob_operator
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test_page_url = f"/chatbot/{'-'.join(self.chatbot_script.title.split(' '))}-{self.chatbot_script.id}/test"
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self.start_tour(test_page_url, "website_livechat_chatbot_test_page_tour", login="bob_user")
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def test_chatbot_redirect(self):
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chatbot_redirect_script = self.env["chatbot.script"].create(
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{"title": "Redirection Bot"}
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)
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question_step, _ = tuple(
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self.env["chatbot.script.step"].create([
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{
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"chatbot_script_id": chatbot_redirect_script.id,
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"message": "Hello, were do you want to go?",
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"step_type": "question_selection",
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},
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{
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"chatbot_script_id": chatbot_redirect_script.id,
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"message": "Tadam, we are on the page you asked for!",
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"step_type": "text",
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}
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])
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)
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self.env["chatbot.script.answer"].create([
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{
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"name": "Go to the #chatbot-redirect anchor",
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"redirect_link": "#chatbot-redirect",
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"script_step_id": question_step.id,
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},
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{
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"name": "Go to the /chatbot-redirect page",
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"redirect_link": "/chatbot-redirect",
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"script_step_id": question_step.id,
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},
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])
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livechat_channel = self.env["im_livechat.channel"].create({
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'name': 'Redirection Channel',
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'rule_ids': [Command.create({
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'regex_url': '/contactus',
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'chatbot_script_id': chatbot_redirect_script.id,
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})]
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})
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default_website = self.env.ref("website.default_website")
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default_website.channel_id = livechat_channel.id
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self.env.ref("website.default_website").channel_id = livechat_channel.id
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self.start_tour("/contactus", "website_livechat.chatbot_redirect")
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def test_chatbot_trigger_selection(self):
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chatbot_trigger_selection = self.env["chatbot.script"].create(
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{"title": "Trigger question selection bot"}
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)
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question_1, question_2 = tuple(
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self.env["chatbot.script.step"].create([
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{
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"chatbot_script_id": chatbot_trigger_selection.id,
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"message": "Hello, here is a first question?",
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"step_type": "question_selection",
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},
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{
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"chatbot_script_id": chatbot_trigger_selection.id,
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"message": "Hello, here is a second question?",
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"step_type": "question_selection",
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},
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])
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)
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self.env["chatbot.script.answer"].create([
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{
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"name": "Yes to first question",
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"script_step_id": question_1.id,
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},
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{
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"name": "No to second question",
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"script_step_id": question_2.id,
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},
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])
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livechat_channel = self.env["im_livechat.channel"].create({
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'name': 'Redirection Channel',
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'rule_ids': [Command.create({
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'regex_url': '/contactus',
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'chatbot_script_id': chatbot_trigger_selection.id,
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})]
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})
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default_website = self.env.ref("website.default_website")
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default_website.channel_id = livechat_channel.id
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self.env.ref("website.default_website").channel_id = livechat_channel.id
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self.start_tour("/contactus", "website_livechat.chatbot_trigger_selection")
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def test_chatbot_fw_operator_matching_lang(self):
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fr_op = self._create_operator(lang_code="fr_FR")
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en_op = self._create_operator(lang_code="en_US")
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self.env.ref("website.default_website").language_ids = self.env["res.lang"].search(
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[("code", "in", ("fr_FR", "en_US"))]
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)
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self.livechat_channel.user_ids = fr_op + en_op
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self.env["discuss.channel"].search([("livechat_channel_id", "=", self.livechat_channel.id)]).unlink()
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self.start_tour("/fr", "chatbot_fw_operator_matching_lang")
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channel = self.livechat_channel.channel_ids[0]
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self.assertIn(channel.channel_member_ids.partner_id.user_ids, fr_op)
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self.assertNotIn(channel.channel_member_ids.partner_id.user_ids, en_op)
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self.env["discuss.channel"].search([("livechat_channel_id", "=", self.livechat_channel.id)]).unlink()
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self.start_tour("/en", "chatbot_fw_operator_matching_lang")
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channel = self.livechat_channel.channel_ids[0]
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self.assertIn(channel.channel_member_ids.partner_id.user_ids, en_op)
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self.assertNotIn(channel.channel_member_ids.partner_id.user_ids, fr_op)
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