# Part of Odoo. See LICENSE file for full copyright and licensing details. from odoo import Command from odoo.addons.im_livechat.tests import chatbot_common from odoo.exceptions import ValidationError from odoo.tests.common import tagged, new_test_user @tagged("post_install", "-at_install") class ChatbotCase(chatbot_common.ChatbotCase): def test_chatbot_duplicate(self): """ In this test we make sure that 'triggering_answer_ids' are correctly duplicated and reference the answers from the copied script steps. See chatbot.script#copy for more details. """ chatbot_copy = self.chatbot_script.copy() step_pricing_contact_us_copy = chatbot_copy.script_step_ids.filtered( lambda step: 'For any pricing question, feel free ton contact us at pricing@mycompany.com' in step.message) self.assertNotEqual(step_pricing_contact_us_copy, self.step_pricing_contact_us) self.assertEqual(len(step_pricing_contact_us_copy.triggering_answer_ids), 1) self.assertEqual(step_pricing_contact_us_copy.triggering_answer_ids.name, 'Pricing Question') self.assertNotEqual(step_pricing_contact_us_copy.triggering_answer_ids, self.step_dispatch_pricing) step_email_copy = chatbot_copy.script_step_ids.filtered( lambda step: 'Can you give us your email please' in step.message) self.assertNotEqual(step_email_copy, self.step_email) self.assertEqual(len(step_email_copy.triggering_answer_ids), 1) self.assertEqual(step_email_copy.triggering_answer_ids.name, 'I want to buy the software') self.assertNotEqual(step_email_copy.triggering_answer_ids, self.step_dispatch_buy_software) def test_chatbot_is_forward_operator_child(self): self.assertEqual([step.is_forward_operator_child for step in self.chatbot_script.script_step_ids], [False, False, False, False, False, False, False, True, True, False, True, False, False, False, False], "Steps 'step_no_one_available', 'step_no_operator_dispatch', 'step_just_leaving'" "should be flagged as forward operator child.") self.step_no_operator_dispatch.write({'triggering_answer_ids': [(6, 0, [self.step_dispatch_pricing.id])]}) self.chatbot_script.script_step_ids.invalidate_recordset(['is_forward_operator_child']) self.assertEqual([step.is_forward_operator_child for step in self.chatbot_script.script_step_ids], [False, False, False, False, False, False, False, True, False, False, False, False, False, False, False], "Only step 'step_no_one_available' should be flagged as forward operator child.") def test_chatbot_steps(self): data = self.make_jsonrpc_request("/im_livechat/get_session", { 'anonymous_name': 'Test Visitor', 'chatbot_script_id': self.chatbot_script.id, 'channel_id': self.livechat_channel.id, }) discuss_channel = self.env["discuss.channel"].browse(data["discuss.channel"][0]["id"]) self.assertEqual(discuss_channel.chatbot_current_step_id, self.step_dispatch) self._post_answer_and_trigger_next_step( discuss_channel, self.step_dispatch_buy_software.name, chatbot_script_answer=self.step_dispatch_buy_software ) self.assertEqual(discuss_channel.chatbot_current_step_id, self.step_email) with self.assertRaises(ValidationError, msg="Should raise an error since it's not a valid email"): self._post_answer_and_trigger_next_step(discuss_channel, 'test') self._post_answer_and_trigger_next_step(discuss_channel, 'test@example.com') self.assertEqual(discuss_channel.chatbot_current_step_id, self.step_email_validated) def test_chatbot_steps_sequence(self): """ Ensure sequence is correct when creating chatbots and adding steps to an existing one. See chatbot.script.step#create for more details. """ chatbot_1, chatbot_2 = self.env['chatbot.script'].create([{ 'title': 'Chatbot 1', 'script_step_ids': [ (0, 0, {'step_type': 'text', 'message': '1'}), (0, 0, {'step_type': 'text', 'message': '2'}), (0, 0, {'step_type': 'text', 'message': '3'}), (0, 0, {'step_type': 'text', 'message': '4'}), (0, 0, {'step_type': 'text', 'message': '5'}), ] }, { 'title': 'Chatbot 2', 'script_step_ids': [ (0, 0, {'step_type': 'text', 'message': '1'}), (0, 0, {'step_type': 'text', 'message': '2'}), (0, 0, {'step_type': 'text', 'message': '3'}), ] }]) self.assertEqual([0, 1, 2, 3, 4], chatbot_1.script_step_ids.mapped('sequence')) self.assertEqual([0, 1, 2], chatbot_2.script_step_ids.mapped('sequence')) chatbot_1.write({'script_step_ids': [ (0, 0, {'step_type': 'text', 'message': '6'}), (0, 0, {'step_type': 'text', 'message': '7'}), ]}) self.assertEqual([0, 1, 2, 3, 4, 5, 6], chatbot_1.script_step_ids.mapped('sequence')) def test_chatbot_welcome_steps(self): """ see '_get_welcome_steps' for more details. """ welcome_steps = self.chatbot_script._get_welcome_steps() self.assertEqual(len(welcome_steps), 3) self.assertEqual(welcome_steps, self.chatbot_script.script_step_ids[:3]) self.chatbot_script.script_step_ids[:2].unlink() welcome_steps = self.chatbot_script._get_welcome_steps() self.assertEqual(len(welcome_steps), 1) self.assertEqual(welcome_steps, self.chatbot_script.script_step_ids[0]) def test_chatbot_not_invited_to_rtc_calls(self): data = self.make_jsonrpc_request( "/im_livechat/get_session", { "anonymous_name": "Test Visitor", "channel_id": self.livechat_channel.id, "chatbot_script_id": self.chatbot_script.id, }, ) discuss_channel = ( self.env["discuss.channel"].sudo().browse(data["discuss.channel"][0]["id"]) ) self.assertEqual(discuss_channel.livechat_operator_id, self.chatbot_script.operator_partner_id) discuss_channel.add_members(partner_ids=self.env.user.partner_id.ids) self_member = discuss_channel.channel_member_ids.filtered(lambda m: m.is_self) bot_member = discuss_channel.channel_member_ids.filtered( lambda m: m.partner_id == self.chatbot_script.operator_partner_id ) guest_member = discuss_channel.channel_member_ids.filtered(lambda m: bool(m.guest_id)) self_member._rtc_join_call() self.assertTrue(guest_member.rtc_inviting_session_id) self.assertFalse(bot_member.rtc_inviting_session_id) def test_chatbot_multiple_rules_on_same_url(self): bob_user = new_test_user( self.env, login="bob_user", groups="im_livechat.im_livechat_group_user,base.group_user" ) chatbot_no_operator = self.env["chatbot.script"].create( { "title": "Chatbot operators not available", "script_step_ids": [ Command.create( { "step_type": "text", "message": "I'm shown because there is no operator available", } ) ], } ) chatbot_operator = self.env["chatbot.script"].create( { "title": "Chatbot operators available", "script_step_ids": [ Command.create( { "step_type": "text", "message": "I'm shown because there is an operator available", } ) ], } ) self.livechat_channel.user_ids += bob_user self.livechat_channel.rule_ids = self.env["im_livechat.channel.rule"].create( [ { "channel_id": self.livechat_channel.id, "chatbot_script_id": chatbot_no_operator.id, "chatbot_only_if_no_operator": True, "regex_url": "/", "sequence": 1, }, { "channel_id": self.livechat_channel.id, "chatbot_script_id": chatbot_operator.id, "regex_url": "/", "sequence": 2, }, ] ) self.assertFalse(self.livechat_channel.available_operator_ids) self.assertEqual( self.env["im_livechat.channel.rule"] .match_rule(self.livechat_channel.id, "/") .chatbot_script_id, chatbot_no_operator, ) self.env["bus.presence"]._update_presence( inactivity_period=0, identity_field="user_id", identity_value=bob_user.id ) # Force the recomputation of `available_operator_ids` after bob becomes online self.livechat_channel.invalidate_recordset(["available_operator_ids"]) self.assertTrue(self.livechat_channel.available_operator_ids) self.assertEqual( self.env["im_livechat.channel.rule"] .match_rule(self.livechat_channel.id, "/") .chatbot_script_id, chatbot_operator, )