# -*- coding: utf-8 -*-
# Part of Odoo. See LICENSE file for full copyright and licensing details.

import json

from odoo import Command
from odoo.tests.common import HttpCase
from odoo.addons.helpdesk.tests.common import HelpdeskCommon
from odoo.exceptions import ValidationError


class TestWebsiteHelpdeskLivechat(HttpCase, HelpdeskCommon):
    def setUp(self):
        super().setUp()
        self.maxDiff = None
        self.livechat_channel = self.env['im_livechat.channel'].create({
            'name': 'The channel',
            'user_ids': [Command.set([self.helpdesk_manager.id])]
        })

        user = self.helpdesk_manager

        def _compute_available_operator_ids(channel_self):
            for record in channel_self:
                record.available_operator_ids = user

        self.patch(type(self.env['im_livechat.channel']), '_compute_available_operator_ids', _compute_available_operator_ids)

        self.test_team.use_website_helpdesk_livechat = True

    def test_helpdesk_commands(self):
        data = self.make_jsonrpc_request("/im_livechat/get_session", {
            'anonymous_name': 'Visitor',
            'channel_id': self.livechat_channel.id,
        })
        discuss_channel = self.env['discuss.channel'].browse(data["discuss.channel"][0]['id']).with_user(self.helpdesk_manager)

        self.assertFalse(self.env['helpdesk.ticket'].search([('team_id', '=', self.test_team.id)]), 'The team should start with no tickets')

        # Post a message that will be part of the chat history in the ticket description
        test_message = 'Test message'
        discuss_channel.message_post(body=test_message)

        # Create the ticket with the /ticket command
        ticket_name = 'Test website helpdesk livechat'
        discuss_channel.execute_command_helpdesk(body=f"/ticket {ticket_name}")

        self.env.cr.precommit.run()  # trigger the creation of bus.bus records
        bus = self.env['bus.bus'].search([('channel', 'like', f'"res.partner",{self.helpdesk_manager.partner_id.id}')], order='id desc', limit=1)
        message = json.loads(bus.message)
        ticket = self.env['helpdesk.ticket'].search([('team_id', '=', self.test_team.id)])
        expected_message = f"<span class='o_mail_notification'>Created a new ticket: <a href=# data-oe-model='helpdesk.ticket' data-oe-id='{ticket.id}'>{ticket_name} (#{ticket.ticket_ref})</a></span>"

        self.assertTrue(ticket, f"Ticket {ticket_name} should have been created.")
        self.assertEqual(message['payload']['body'], expected_message, 'A message should be posted with a link to the created ticket.')
        self.assertIn(ticket_name, ticket.name, f"The created ticket should be named '{ticket_name}'.")
        self.assertIn(test_message, f"{self.helpdesk_manager.name}: {str(ticket.description)}", 'The chat history should be in the ticket description.')

        # Search the tickets with the /search_tickets command
        discuss_channel.execute_command_helpdesk_search(body=f"/search_tickets {ticket_name}")

        self.env.cr.precommit.run()  # trigger the creation of bus.bus records
        bus = self.env['bus.bus'].search([('channel', 'like', f'"res.partner",{self.helpdesk_manager.partner_id.id}')], order='id desc', limit=1)
        message = json.loads(bus.message)
        expected_message = f"<span class='o_mail_notification'>Tickets search results for <b>Test website helpdesk livechat</b>: <br/><a href=# data-oe-model='helpdesk.ticket' data-oe-id='{ticket.id}'>{ticket_name} (#{ticket.ticket_ref})</a></span>"

        self.assertEqual(message['payload']['body'], expected_message, 'A message should be posted saying the previously created ticket matches the command.')

        # Create 5 additional tickets with similar name as the previous ticket
        for i in range(5):
            discuss_channel.execute_command_helpdesk(body=f"/ticket {ticket_name}{i}")

        discuss_channel.execute_command_helpdesk_search(body=f"/search_tickets {ticket_name}")
        self.env.cr.precommit.run()  # trigger the creation of bus.bus records
        bus = self.env['bus.bus'].search([('channel', 'like', f'"res.partner",{self.helpdesk_manager.partner_id.id}')], order='id desc', limit=1)
        message = json.loads(bus.message)

        load_more_expected_message = f'<b><a href="#" data-oe-type="load" data-oe-lst="{ticket_name}" data-oe-load-counter="1">Load More</a></b>'
        self.assertIn(load_more_expected_message, message['payload']['body'], "Load More link should be present when more than 5 tickets are found by the search_tickets command")

    def test_chatbot_script_steps_with_create_ticket(self):
        with self.assertRaises(ValidationError):
            self.env['chatbot.script'].create({
                'title': 'Chatbot 1',
                'script_step_ids': [Command.create({'step_type': 'create_ticket'})]
            })

        self.env['chatbot.script'].create({
            'title': 'Chatbot 2',
            'script_step_ids': [
                Command.create({'step_type': 'question_email'}),
                Command.create({'step_type': 'create_ticket'}),
            ]
        })