# Translation of Odoo Server. # This file contains the translation of the following modules: # * helpdesk # # Translators: # Jolien De Paepe, 2024 # Wil Odoo, 2024 # msgid "" msgstr "" "Project-Id-Version: Odoo Server 17.0+e\n" "Report-Msgid-Bugs-To: \n" "POT-Creation-Date: 2024-01-26 16:09+0000\n" "PO-Revision-Date: 2023-10-26 23:10+0000\n" "Last-Translator: Wil Odoo, 2024\n" "Language-Team: French (https://app.transifex.com/odoo/teams/41243/fr/)\n" "MIME-Version: 1.0\n" "Content-Type: text/plain; charset=UTF-8\n" "Content-Transfer-Encoding: \n" "Language: fr\n" "Plural-Forms: nplurals=3; plural=(n == 0 || n == 1) ? 0 : n != 0 && n % 1000000 == 0 ? 1 : 2;\n" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__answered_customer_message_count msgid "# Exchanges" msgstr "# Echanges" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__open_ticket_count msgid "# Open Tickets" msgstr "# Tickets ouverts" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__rating_count msgid "# Ratings" msgstr "# Évaluations" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__sla_policy_count msgid "# SLA Policy" msgstr "# Politique SLA" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__urgent_ticket msgid "# Urgent Ticket" msgstr "# Ticket urgent" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/models/helpdesk_sla.py:0 #: code:addons/helpdesk/models/helpdesk_team.py:0 #: code:addons/helpdesk/models/helpdesk_ticket.py:0 #, python-format msgid "%s (copy)" msgstr "%s (copie)" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_form msgid "(any of these tags)" msgstr "(n'importe laquelle de ces étiquettes)" #. module: helpdesk #: model:helpdesk.sla,name:helpdesk.helpdesk_sla_1 msgid "2 days to start" msgstr "2 jours pour démarrer" #. module: helpdesk #: model:helpdesk.sla,name:helpdesk.helpdesk_sla_2 msgid "7 days to finish" msgstr "7 jours pour terminer" #. module: helpdesk #: model:helpdesk.sla,name:helpdesk.helpdesk_sla_3 msgid "8 hours to finish" msgstr "8 heures pour terminer" #. module: helpdesk #: model_terms:digest.tip,tip_description:helpdesk.digest_tip_helpdesk_0 msgid "Tip: Create tickets from incoming emails" msgstr "" "Astuce : créez des tickets à partir d'emails " "entrants" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0 #, python-format msgid "Drag & drop the card to change the stage of your ticket." msgstr "" "Glissez & déposez la carte pour modifier l'étape de votre ticket." #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0 #, python-format msgid "" "Log notes for internal communications (you will only notify the " "persons you specifically tag). Use @ mentions to ping a colleague or " "# mentions to contact a group of people." msgstr "" "Enregistrez des notes pour les communications internes (vous notifiez" " uniquement les personnes que vous mentionnez spécifiquement). Utilisez " "@ pour envoyer un message à un collègue ou # pour contacter un" " groupe de personnes." #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0 #, python-format msgid "" "
Good job! You walked through all steps of this " "tour.
" msgstr "" "
Bon joué ! Vous avez parcouru toutes les étapes de " "cette visite.
" #. module: helpdesk #: model:mail.template,body_html:helpdesk.solved_ticket_request_email_template msgid "" "
\n" " Dear Madam/Sir,

\n" " We would like to inform you that we have closed your ticket (reference 15). \n" " We trust that the services provided have met your expectations and that you have found a satisfactory resolution to your issue.

\n" " However, if you have any further questions or comments, please do not hesitate to reply to this email to re-open your ticket. \n" " Our team is always here to help you and we will be happy to assist you with any further concerns you may have.

\n" " Thank you for choosing our services and for your cooperation throughout this process. We truly value your business and appreciate the opportunity to serve you.

\n" " Kind regards,

\n" " Helpdesk Team.\n" "
\n" " " msgstr "" "
\n" " Madame, Monsieur,

\n" " Nous vous informons que nous avons clôturé votre ticket (référence 15). \n" " Nous espérons que les services fournis ont répondu à vos attentes et que vous avez trouvé une solution satisfaisante à votre problème.

\n" " Toutefois, si vous avez d'autres questions ou commentaires, n'hésitez pas à répondre à cet email pour rouvrir votre ticket. \n" " Notre équipe reste à votre disposition et sera heureuse de répondre à toutes vos questions.

\n" " Merci d'avoir choisi nos services et de votre coopération tout au long de ce processus. Votre fidélité nous est précieuse et nous apprécions l'opportunité de vous servir.

\n" " Cordialement,

\n" " L'équipe d'Assistance.\n" "
\n" " " #. module: helpdesk #: model:mail.template,body_html:helpdesk.rating_ticket_request_email_template msgid "" "
\n" " \n" " \n" " \n" " \n" " \n" " \n" " \n" " \n" "
\n" " \n" " Hello Brandon Freeman,

\n" " \n" " \n" " Hello,
\n" " \n" " Please take a moment to rate our services related to the ticket \"Table legs are unbalanced\"\n" " \n" " assigned to Mitchell Admin.

\n" " \n" " \n" " .

\n" " \n" "
\n" " \n" " \n" " \n" "
\n" " Tell us how you feel about our services
\n" " (click on one of these smileys)\n" "
\n" " \n" " \n" " \n" " \n" " \n" " \n" "
\n" " \n" " \"Satisfied\"\n" " \n" " \n" " \n" " \"Okay\"\n" " \n" " \n" " \n" " \"Dissatisfied\"\n" " \n" "
\n" "
\n" "
\n" " We appreciate your feedback. It helps us improve continuously.\n" "

This customer survey has been sent because your ticket has been moved to the stage In Progress.\n" "
\n" "
\n" " " msgstr "" "
\n" " \n" " \n" " \n" " \n" " \n" " \n" " \n" " \n" "
\n" " \n" " Bonjour Brandon Freeman,

\n" " \n" " \n" " Bonjour,
\n" " \n" " Pourriez-vous prendre un instant pour évaluer nos services liés au ticket \"Les pieds de table ne sont pas équilibrés\"\n" " \n" " assigné à Mitchell Admin.

\n" " \n" " \n" " .

\n" " \n" "
\n" " \n" " \n" " \n" "
\n" " Dites-nous ce que vous pensez de notre prestation de services
\n" " (cliquez sur l'un de ces smileys)\n" "
\n" " \n" " \n" " \n" " \n" " \n" " \n" "
\n" " \n" " \"Satisfied\"\n" " \n" " \n" " \n" " \"Okay\"\n" " \n" " \n" " \n" " \"Dissatisfied\"\n" " \n" "
\n" "
\n" "
\n" " Nous apprécions votre retour. Il nous aide à nous améliorer en permanence.\n" "

Cette enquête de satisfaction vous a été envoyée parce que votre ticket a été déplacé vers l'étape En cours.\n" "
\n" "
\n" " " #. module: helpdesk #: model:mail.template,body_html:helpdesk.new_ticket_request_email_template msgid "" "
\n" " Dear Madam/Sir,

\n" " Your request\n" " \n" " Table legs are unbalanced\n" " \n" " has been received and is being reviewed by our VIP Support team.

\n" " The reference for your ticket is 15.

\n" "\n" " To provide any additional information, simply reply to this email.

\n" " \n" " Don't hesitate to visit our Help Center. You might find the answer to your question.\n" "

\n" " \n" " \n" " Feel free to close your ticket if our help is no longer needed. Thank you for your collaboration.

\n" " \n" "\n" "
\n" " View Ticket\n" " \n" " Close Ticket\n" " \n" " \n" " Visit Help Center\n" "

\n" "
\n" "\n" " Best regards,

\n" " Helpdesk Team\n" "
\n" " " msgstr "" "
\n" " Madame/Monsieur,

\n" " Votre demande\n" " \n" " Les pieds de table ne sont pas équilibrés\n" " \n" " a été bien reçue et est en cours de révision par notre équipe Assistance VIP.

\n" " La référence de votre ticket est 15.

\n" "\n" " Pour fournir des informations supplémentaires, répondez simplement à cet email.

\n" " \n" " N'hésitez pas à visiter notre Centre d'assistance. Vous pourriez y trouver la réponse à votre question.\n" "

\n" " \n" " \n" " N'hésitez pas à fermer votre ticket si notre aide n'est plus nécessaire. Merci de votre coopération.

\n" " \n" "\n" "
\n" " Voir le ticket\n" " \n" " Fermer le ticket\n" " \n" " \n" " Visiter le centre d'assistance\n" "

\n" "
\n" "\n" " Cordialement,

\n" " L'équipe d'Assistance\n" "
\n" " " #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban msgid "" " " msgstr "" " " #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_form msgid "" "\n" " \n" " " msgstr "" "\n" " = 3.66\" title=\"Oké\"/>\n" " = 2.33\" title=\"Insatisfait\"/>" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_form msgid "" "" msgstr "" "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "" "To use an " "email alias, the first step is to configure an Alias Domain. You can achieve" " this by navigating to the General Settings and configuring the " "corresponding field." msgstr "" "Pour " "utiliser un alias de messagerie, vous devez d'abord configurer un domaine " "d'alias. Pour ce faire, allez aux paramètres généraux et configurer le champ" " correspondant." #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "" "\n" " \n" " Type /ticket to create tickets
\n" " Type /search_tickets to find tickets
\n" " Type :shortcut to insert canned responses in your messages\n" " " msgstr "" "\n" " \n" " Tapez /ticket pour créer des tickets
\n" " Tapez /search_tickets pour trouver des tickets
\n" " Tapez :shortcut pour insérer des réponses enregistrées dans vos messages\n" " " #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid " " msgstr " " #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid " " msgstr " " #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup msgid "Stage:" msgstr "Étape :" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup msgid "Assigned to" msgstr "Assigné à" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup msgid "Customer" msgstr "Client" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.portal_helpdesk_ticket msgid "#" msgstr "#" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_form msgid "" "" msgstr "" "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_activity msgid "#" msgstr "#" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_form msgid "Working Hours" msgstr "" "Heures de travail" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_form msgid "Open" msgstr "Ouvrir" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_form msgid "Tickets" msgstr "Tickets" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "" "\n" " Avg. Rating\n" " " msgstr "" "\n" " Évaluation moyenne\n" " " #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.view_partner_form_inherit_helpdesk msgid " Tickets" msgstr " Tickets" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_form msgid "Rating" msgstr "Évaluation" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban msgid "Failed" msgstr "Echoués" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban msgid "Open" msgstr "Ouverts" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban msgid "Unassigned" msgstr "Non attribué" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban msgid "Urgent" msgstr "Urgents" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "Followers " msgstr "Abonnés " #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban msgid "Average Rating" msgstr "Note moyenne" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban msgid "Reporting" msgstr "Analyse" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban msgid "SLA Success Rate" msgstr "Taux de réussite du SLA" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban msgid "Tickets Closed" msgstr "Tickets clôturés" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban msgid "View" msgstr "Vue" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup msgid "" "Your ticket has successfully been closed. Thank you for your " "collaboration." msgstr "" "Votre ticket a été clôturé avec succès. Merci pour votre " "collaboration." #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "days of inactivity" msgstr "jours d'inactivité" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup msgid "Managed by" msgstr "Géré par" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup msgid "Reported on" msgstr "Reporté le" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "After" msgstr "Après" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "Alias " msgstr "Alias " #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_team__alias_defaults msgid "" "A Python dictionary that will be evaluated to provide default values when " "creating new records for this alias." msgstr "" "Un dictionnaire Python qui sera interprété pour fournir les valeurs par " "défaut lors de la création de nouveaux enregistrements pour cet alias." #. module: helpdesk #: model:ir.model.constraint,message:helpdesk.constraint_helpdesk_tag_name_uniq msgid "A tag with the same name already exists." msgstr "Une étiquette avec le même nom existe déjà." #. module: helpdesk #: model:ir.model.constraint,message:helpdesk.constraint_helpdesk_ticket_type_name_uniq msgid "A type with the same name already exists." msgstr "Un type portant le même nom existe déjà." #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__description msgid "About Team" msgstr "À propos des équipes" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "Accept Emails From" msgstr "Accepter les emails de" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__access_instruction_message msgid "Access Instruction Message" msgstr "Message des instructions d'accès" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__access_warning msgid "Access warning" msgstr "Avertissement d'accès" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__message_needaction #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__message_needaction msgid "Action Needed" msgstr "Nécessite une action" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__active #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__active #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__active #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__active #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__active #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__active msgid "Active" msgstr "Actif" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__activity_ids msgid "Activities" msgstr "Activités" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__activity_exception_decoration msgid "Activity Exception Decoration" msgstr "Activité exception décoration" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__activity_state msgid "Activity State" msgstr "Statut de l'activité" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__activity_type_icon msgid "Activity Type Icon" msgstr "Icône de type d'activité" #. module: helpdesk #: model:ir.actions.act_window,name:helpdesk.mail_activity_type_action_config_helpdesk #: model:ir.ui.menu,name:helpdesk.helpdesk_menu_config_activity_type msgid "Activity Types" msgstr "Types d'activités" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0 #, python-format msgid "" "Adapt your pipeline to your workflow by adding stages (e.g." " Awaiting Customer Feedback, etc.)." msgstr "" "Adaptez votre pipeline à votre flux de travail en ajoutant des " "étapes (par ex. en attente du feedback du client, etc.)." #. module: helpdesk #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_stage_action msgid "" "Adapt your pipeline to your workflow and track the progress of your tickets." msgstr "" "Adaptez votre pipeline à votre flux de travail et suivez l'évolution de vos " "tickets." #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_stage_view_form msgid "" "Add a description to help your coworkers understand the meaning and purpose " "of the stage." msgstr "" "Ajoutez une description pour aider vos coéquipiers à comprendre la " "signification et le but de cette étape." #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_stage_view_form msgid "Add a description..." msgstr "Ajouter une description…" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0 #, python-format msgid "" "Add your stage and place it at the right step of your workflow by dragging &" " dropping it." msgstr "" "Ajoutez votre étape et placez-la au bon endroit dans votre flux de travail " "en la faisant glisser et en la déposant." #. module: helpdesk #: model:res.groups,name:helpdesk.group_helpdesk_manager msgid "Administrator" msgstr "Administrateur" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "After-Sales" msgstr "Services après-vente" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_id msgid "Alias" msgstr "Alias" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_contact msgid "Alias Contact Security" msgstr "Alias Contact Securité" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_domain_id msgid "Alias Domain" msgstr "Alias de domaine" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_domain msgid "Alias Domain Name" msgstr "Nom d'alias de domaine" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_full_name msgid "Alias Email" msgstr "Alias de messagerie" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_email_from msgid "Alias Email From" msgstr "Alias Email de" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_name msgid "Alias Name" msgstr "Nom de l'alias" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_status msgid "Alias Status" msgstr "Statut de l'alias" #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_team__alias_status msgid "Alias status assessed on the last message received." msgstr "Statut de l'alias évalué sur le dernier message reçu." #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_model_id msgid "Aliased Model" msgstr "Modèle concerné" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/controllers/portal.py:0 #, python-format msgid "All" msgstr "Tous" #. module: helpdesk #: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_action_main_tree #: model:ir.ui.menu,name:helpdesk.helpdesk_ticket_menu_all msgid "All Tickets" msgstr "Tous les tickets" #. module: helpdesk #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_team__privacy_visibility__internal msgid "All internal users (company)" msgstr "Tous les utilisateurs internes (société)" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "Allow your customers to close their own tickets" msgstr "Autorisez les clients à clôturer leurs propres tickets" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_delete_wizard msgid "Archive Stages" msgstr "Archiver les étapes" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_form #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_search #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_stage_view_form #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_stage_view_search #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_search #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_form #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis_closed #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base msgid "Archived" msgstr "Archivé" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_delete_confirmation_wizard msgid "Are you sure you want to continue?" msgstr "Êtes-vous sûr de vouloir continuer ?" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_delete_wizard msgid "Are you sure you want to delete these stages?" msgstr "Êtes-vous sûr de vouloir supprimer ces étapes ?" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0 #, python-format msgid "Assign the ticket to a member of your team." msgstr "Attribuez le ticket à un membre de votre équipe." #. module: helpdesk #. odoo-python #: code:addons/helpdesk/controllers/portal.py:0 #, python-format msgid "Assigned" msgstr "Assigné" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__user_id #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__user_id msgid "Assigned To" msgstr "Assigné à" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/controllers/portal.py:0 #: code:addons/helpdesk/controllers/portal.py:0 #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__user_id #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base #: model_terms:ir.ui.view,arch_db:helpdesk.portal_helpdesk_ticket #: model_terms:ir.ui.view,arch_db:helpdesk.rating_rating_view_form_inherit_helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.rating_rating_view_search_inherit_helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.rating_rating_view_tree_inherit_helpdesk #, python-format msgid "Assigned to" msgstr "Assigné à" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis_closed msgid "Assignee" msgstr "Responsable" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__assign_method msgid "Assignment Method" msgstr "Méthode d'assignation" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_stage_view_form msgid "" "At each stage, employees can block tickets or mark them as ready for the next step.\n" " You can customize the meaning of each state." msgstr "" "À chaque étape, les employés peuvent bloquer les tickets ou les marquer comme prêts pour l'étape suivante.\n" "Vous pouvez personnaliser la signification de chaque statut." #. module: helpdesk #. odoo-python #: code:addons/helpdesk/models/helpdesk_ticket.py:0 #, python-format msgid "" "At this time, there is no customer preview available to show. The current " "ticket cannot be accessed by the customer, as it belongs to a helpdesk team " "that is not publicly available, or there is no customer associated with the " "ticket." msgstr "" "Pour l'instant, aucun aperçu client n'est disponible. Le ticket actuel n'est" " pas accessible au client, car il appartient à une équipe d'assistance qui " "n'est pas accessible au public ou aucun client n'est associé à ce ticket." #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__message_attachment_count #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__message_attachment_count msgid "Attachment Count" msgstr "Nombre de pièces jointes" #. module: helpdesk #: model:res.groups,name:helpdesk.group_auto_assignment msgid "Auto Assigment" msgstr "Assignation automatique" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "" "Automate the assignment of new tickets to the right people, and make sure " "all tickets are being handled" msgstr "" "Automatisez l'assignation des nouveaux tickets aux bonnes personnes et " "assurez-vous que tous les tickets sont traités" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__auto_assignment msgid "Automatic Assignment" msgstr "Assignation automatique" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__auto_close_ticket msgid "Automatic Closing" msgstr "Clôture automatique" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.team_rating_progress_data msgid "Average" msgstr "Moyenne" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__avg_response_hours #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__avg_response_hours msgid "Average Hours to Respond" msgstr "Temps moyen pour répondre" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0 #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__rating_avg #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__rating_avg #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__rating_avg #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__rating_avg #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form #, python-format msgid "Average Rating" msgstr "Évaluation moyenne" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__rating_avg_percentage msgid "Average Rating (%)" msgstr "Évaluation moyenne (%)" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_kanban msgid "Average Rating: Dissatisfied" msgstr "Évaluation moyenne : Insatisfait" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_kanban msgid "Average Rating: Okay" msgstr "Évaluation moyenne : Bien" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_kanban msgid "Average Rating: Satisfied" msgstr "Évaluation moyenne : Satisfait" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban msgid "Average rating for the last 7 days" msgstr "Note moyenne des 7 derniers jours" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0 #, python-format msgid "Avg 7 Days Customer Satisfaction" msgstr "Satisfaction client moyenne des 7 derniers jours" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0 #, python-format msgid "Avg Last 7 days" msgstr "Moyenne des 7 derniers jours" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0 #, python-format msgid "Avg Open Hours" msgstr "Moyenne des heures ouvertes" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.team_rating_progress_data msgid "Bad" msgstr "Mauvais" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "Bill the time spent on your tickets to your customers" msgstr "Facturez le temps passé sur vos tickets à vos clients" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/models/helpdesk_stage.py:0 #: model:helpdesk.stage,legend_blocked:helpdesk.stage_cancelled #: model:helpdesk.stage,legend_blocked:helpdesk.stage_in_progress #: model:helpdesk.stage,legend_blocked:helpdesk.stage_new #: model:helpdesk.stage,legend_blocked:helpdesk.stage_on_hold #: model:helpdesk.stage,legend_blocked:helpdesk.stage_solved #, python-format msgid "Blocked" msgstr "Bloqué" #. module: helpdesk #: model:helpdesk.tag,name:helpdesk.tag_crm msgid "CRM" msgstr "CRM" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__campaign_id msgid "Campaign" msgstr "Campagne" #. module: helpdesk #: model:helpdesk.stage,name:helpdesk.stage_cancelled msgid "Canceled" msgstr "Annulé" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "" "Centralize, manage, share and grow your knowledge library. Allow customers " "to search your articles in the help center for answers to their questions." msgstr "" "Centralisez, gérez, partagez et développez votre bibliothèque de " "connaissances. Permettez à vos clients d'effectuer des recherches dans vos " "articles dans le centre d'assistance pour trouver des réponses à leurs " "questions." #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "Channels" msgstr "Canaux" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/components/helpdesk_team_target/helpdesk_team_target.xml:0 #, python-format msgid "Click to set" msgstr "Cliquer pour valider" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup msgid "Close" msgstr "Clôturer" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup msgid "Close Ticket" msgstr "Clôturer le ticket" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__close_date #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__close_date #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__close_date msgid "Close date" msgstr "Date de clôture" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "Close inactive tickets automatically" msgstr "Clôturer automatiquement les tickets inactifs" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup msgid "Close ticket" msgstr "Clôturer le ticket" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/controllers/portal.py:0 #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base #, python-format msgid "Closed" msgstr "Clôturé" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0 #: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_action_7days_tickets #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis #, python-format msgid "Closed Tickets" msgstr "Tickets clôturés" #. module: helpdesk #: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_action_close_analysis msgid "Closed Tickets Analysis" msgstr "Analyse des tickets clôturés" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__closed_by_partner msgid "Closed by Partner" msgstr "Clôturé par le partenaire" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base msgid "Closed in Last 30 days" msgstr "Clôturé dans les 30 derniers jours" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base msgid "Closed in Last 7 days" msgstr "Clôturé dans les 7 derniers jours" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__allow_portal_ticket_closing msgid "Closure by Customers" msgstr "Clôture par les clients" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_tag__color msgid "Color" msgstr "Couleur" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_status__color #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__color #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__color msgid "Color Index" msgstr "Couleur" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.rating_rating_view_search_inherit_helpdesk msgid "Comment" msgstr "Commentaire" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__commercial_partner_id msgid "Commercial Entity" msgstr "Entité commerciale" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup msgid "Communication history" msgstr "Historique de la communication" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_website_helpdesk_forum msgid "Community Forum" msgstr "Forum de la communauté" #. module: helpdesk #: model:ir.model,name:helpdesk.model_res_company msgid "Companies" msgstr "Sociétés" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__company_id #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__company_id #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__company_id #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__company_id #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__company_id #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_search #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_search #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base msgid "Company" msgstr "Société" #. module: helpdesk #: model:ir.ui.menu,name:helpdesk.helpdesk_menu_config msgid "Configuration" msgstr "Configuration" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_delete_confirmation_wizard #: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_unarchive_wizard msgid "Confirm" msgstr "Confirmer" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/wizard/helpdesk_stage_delete.py:0 #, python-format msgid "Confirmation" msgstr "Confirmation" #. module: helpdesk #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_sla msgid "Congratulations!" msgstr "Félicitations ! " #. module: helpdesk #: model:ir.model,name:helpdesk.model_res_partner #: model_terms:ir.ui.view,arch_db:helpdesk.portal_helpdesk_ticket #: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup msgid "Contact" msgstr "Contact" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_coupons msgid "Coupons" msgstr "Bons de réduction" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base msgid "Create Date" msgstr "Date de création" #. module: helpdesk #: model_terms:ir.actions.act_window,help:helpdesk.email_template_action_helpdesk msgid "Create a new template" msgstr "Créer un nouveau modèle" #. module: helpdesk #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_team_action #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_team_dashboard_action_main msgid "" "Create teams to organize your tickets by expertise or geographical region, " "and define a different workflow for each team." msgstr "" "Créez des équipes pour organiser vos tickets par expertise ou par zone " "géographique, et définissez un flux de travail différent pour chaque équipe." #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "Create tickets by sending an email to an alias" msgstr "Créez des tickets en envoyant un email à un alias" #. module: helpdesk #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_7days_success #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_7days_tickets #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_7dayssuccess #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_close_analysis #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_dashboard #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_success #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_team_performance msgid "Create tickets to get statistics." msgstr "Créez des tickets pour obtenir des statistiques." #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__create_date msgid "Created On" msgstr "Créé le" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__create_uid #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_status__create_uid #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__create_uid #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage_delete_wizard__create_uid #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_tag__create_uid #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__create_uid #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__create_uid #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_type__create_uid msgid "Created by" msgstr "Créé par" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__create_date #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_status__create_date #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__create_date #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage_delete_wizard__create_date #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_tag__create_date #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__create_date #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__create_date #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_type__create_date msgid "Created on" msgstr "Créé le" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_tree msgid "Creation Date" msgstr "Date de création" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_form msgid "Criteria" msgstr "Critères" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup msgid "Current stage of this ticket" msgstr "Étape actuelle de ce ticket" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_bounced_content msgid "Custom Bounced Message" msgstr "Message de rejet personnalisé" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/models/helpdesk_ticket.py:0 #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__partner_id #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__partner_id #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__partner_id #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base #, python-format msgid "Customer" msgstr "Client" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/models/helpdesk_team.py:0 #: code:addons/helpdesk/models/res_company.py:0 #: model:helpdesk.team,name:helpdesk.helpdesk_team1 #, python-format msgid "Customer Care" msgstr "Service Clientèle" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/models/helpdesk_ticket.py:0 #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__partner_email #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__partner_email #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__partner_email #, python-format msgid "Customer Email" msgstr "Email client" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__partner_name #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__partner_name #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__partner_name msgid "Customer Name" msgstr "Nom du client" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__partner_phone #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__partner_phone #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__partner_phone msgid "Customer Phone" msgstr "Téléphone du client" #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__access_url msgid "Customer Portal URL" msgstr "URl du portail client" #. module: helpdesk #: model:ir.actions.server,name:helpdesk.action_open_customer_preview msgid "Customer Preview" msgstr "Aperçu client" #. module: helpdesk #: model:ir.actions.act_window,name:helpdesk.rating_rating_action_helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_rating #: model:ir.ui.menu,name:helpdesk.helpdesk_ticket_report_menu_ratings msgid "Customer Ratings" msgstr "Évaluations des clients" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__partner_ids msgid "Customers" msgstr "Clients" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/models/helpdesk_team.py:0 #, python-format msgid "Customers will be added to the followers of their tickets." msgstr "Les clients seront ajoutés comme abonnés de leurs tickets." #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0 #, python-format msgid "Daily Target" msgstr "Objectif journalier" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/views/helpdesk_team_kanban/helpdesk_team_kanban_view.js:0 #, python-format msgid "Dashboard" msgstr "Tableau de bord" #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_sla_status__reached_datetime msgid "Datetime at which the SLA stage was reached for the first time" msgstr "Datetime auquel l'étape de SLA a été atteinte pour la première fois" #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_sla_report_analysis__sla_exceeded_hours msgid "" "Day to reach the stage of the SLA, without taking the working calendar into " "account" msgstr "" "Jour pour atteindre l'étape du SLA, sans prendre en compte le calendrier de " "travail" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_status__deadline msgid "Deadline" msgstr "Date limite" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/views/helpdesk_ticket_graph/helpdesk_ticket_graph_model.js:0 #: code:addons/helpdesk/static/src/views/helpdesk_ticket_kanban/helpdesk_ticket_kanban_header.js:0 #: code:addons/helpdesk/static/src/views/helpdesk_ticket_list/helpdesk_ticket_list_renderer.js:0 #: code:addons/helpdesk/static/src/views/helpdesk_ticket_pivot/helpdesk_ticket_pivot_model.js:0 #, python-format msgid "Deadline reached" msgstr "Date limite atteinte" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_defaults msgid "Default Values" msgstr "Valeurs par défaut" #. module: helpdesk #: model:ir.actions.server,name:helpdesk.unlink_helpdesk_stage_action #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_kanban #: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_delete_wizard msgid "Delete" msgstr "Supprimer" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/models/helpdesk_stage.py:0 #: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_delete_confirmation_wizard #: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_delete_wizard #: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_unarchive_wizard #, python-format msgid "Delete Stage" msgstr "Supprimer l'étape" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "Describe your team to your colleagues and customers..." msgstr "Décrivez votre équipe à vos collègues et clients..." #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__description #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__description #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__description #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__description #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_form msgid "Description" msgstr "Description" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_form msgid "Description of the policy..." msgstr "Description de la stratégie..." #. module: helpdesk #: model:ir.model,name:helpdesk.model_digest_digest msgid "Digest" msgstr "Digest" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup #: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_delete_confirmation_wizard #: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_delete_wizard #: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_unarchive_wizard msgid "Discard" msgstr "Ignorer" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__display_extra_info msgid "Display Extra Info" msgstr "Afficher les informations supplémentaires" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__display_name #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__display_name #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_status__display_name #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__display_name #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage_delete_wizard__display_name #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_tag__display_name #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__display_name #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__display_name #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__display_name #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_type__display_name msgid "Display Name" msgstr "Nom d'affichage" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base #: model_terms:ir.ui.view,arch_db:helpdesk.team_rating_progress_data msgid "Dissatisfied" msgstr "Insatisfait" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/models/digest.py:0 #, python-format msgid "Do not have access, skip this data for user's digest email" msgstr "" "Accès non disponible, ne pas tenir compte de cette donnée dans le digest " "d'email envoyé à l'utilisateur" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "Documentation" msgstr "Documentation" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__domain_user_ids msgid "Domain User" msgstr "Utilisateur du domaine" #. module: helpdesk #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_team__assign_method__balanced msgid "Each user has an equal number of open tickets" msgstr "Chaque utilisateur a un nombre égal de tickets ouverts" #. module: helpdesk #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_team__assign_method__randomly msgid "Each user is assigned an equal number of tickets" msgstr "Chaque utilisateur se voit attribuer un nombre égal de tickets" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_kanban msgid "Edit" msgstr "Modifier" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_email #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_tree msgid "Email Alias" msgstr "Alias de messagerie" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__template_id msgid "Email Template" msgstr "Modèle d'email" #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_stage__template_id msgid "" "Email automatically sent to the customer when the ticket reaches this stage.\n" "By default, the email will be sent from the email alias of the helpdesk team.\n" "Otherwise it will be sent from the company's email address, or from the catchall (as defined in the System Parameters)." msgstr "" "Email envoyé automatiquement au client lorsque le ticket atteint cette étape.\n" "Par défaut, l'email sera envoyé à partir de l'alias de l'équipe d'assistance.\n" "Sinon, il sera envoyé à partir de l'adresse email de l'entreprise ou du catchall (tel que défini dans les paramètres système)." #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__email_cc msgid "Email cc" msgstr "Email cc" #. module: helpdesk #: model_terms:digest.tip,tip_description:helpdesk.digest_tip_helpdesk_0 msgid "Emails sent to" msgstr "Emails envoyés à" #. module: helpdesk #: model_terms:digest.tip,tip_description:helpdesk.digest_tip_helpdesk_0 msgid "" "Emails sent to a Helpdesk Team alias generate tickets in your pipeline." msgstr "" "Les emails envoyés à l'alias d'une équipe d'assistance génèrent des tickets " "dans votre pipeline." #. module: helpdesk #: model:mail.template,description:helpdesk.rating_ticket_request_email_template msgid "Enable \"customer ratings\" feature on the helpdesk team" msgstr "" "Activer la fonctionnalité \"évaluation des clients\" sur l'équipe " "d'assistance" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0 #, python-format msgid "" "Enter the subject of your ticket
(e.g. Problem with my " "installation, Wrong order, etc.)." msgstr "" "Entrez le sujet de votre ticket
(par ex. Problème avec mon " "installation, Mauvaise commande, etc.)." #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_status__exceeded_hours msgid "Exceeded Working Hours" msgstr "Heures de travail dépassées" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__exclude_stage_ids msgid "Excluding Stages" msgstr "Étapes exclues" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_form msgid "Extra Info" msgstr "Informations supplémentaires" #. module: helpdesk #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla_status__status__failed msgid "Failed" msgstr "Échec" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__sla_fail #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__sla_fail msgid "Failed SLA Policy" msgstr "Politique SLA en échec" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__sla_failed msgid "Failed SLA Ticket" msgstr "Ticket de SLA en échec" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0 #, python-format msgid "Failed Tickets" msgstr "Tickets en échec" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_fsm msgid "Field Service" msgstr "Service sur site" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis msgid "First Assignment Date" msgstr "Date de la première assignation" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__assign_date #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__assign_date msgid "First assignment date" msgstr "Date de la première assignation" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__fold #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__fold msgid "Folded in Kanban" msgstr "Repliée dans la vue Kanban" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "Follow All Team's Tickets" msgstr "Suivez tous les tickets de l'équipe" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.portal_my_home_helpdesk_ticket msgid "Follow all your helpdesk tickets" msgstr "Suivez tous vos tickets d'assistance" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base msgid "Followed" msgstr "Suivi" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__message_follower_ids #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__message_follower_ids msgid "Followers" msgstr "Abonnés" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__message_partner_ids #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__message_partner_ids msgid "Followers (Partners)" msgstr "Abonnés (Partenaires)" #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__activity_type_icon msgid "Font awesome icon e.g. fa-tasks" msgstr "Icône Font Awesome par ex. fa-tasks" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search msgid "Future Activities" msgstr "Activités futures" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "" "Get in touch with your website visitors. Create and search tickets from your" " conversations. Answer in an instant by using canned responses." msgstr "" "Entrez en contact avec les visiteurs de votre site web. Créez et recherchez " "des tickets à partir de vos conversations. Répondez instantanément en " "utilisant des réponses enregistrées." #. module: helpdesk #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_analysis_action #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_analysis_dashboard_action msgid "" "Get statistics on your tickets and how long it takes to assign and resolve " "them." msgstr "" "Obtenez des statistiques sur vos tickets et le temps qu'il faut pour les " "assigner et les résoudre." #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "Get tickets through an online form" msgstr "Recevez des tickets via un formulaire en ligne" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "Grant discounts, free products or free shipping" msgstr "Accordez des remises, des produits gratuits ou l'expédition gratuite" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/models/helpdesk_team.py:0 #, python-format msgid "" "Grant employees access to your helpdesk team or tickets by adding them as " "followers. Employees automatically get access to the tickets they are " "assigned to." msgstr "" "Accordez à vos employés l'accès à votre équipe d'assistance ou à vos tickets" " en les ajoutant en tant qu'abonnés. Les employés ont automatiquement accès " "aux tickets auxquels ils sont assignés." #. module: helpdesk #. odoo-python #: code:addons/helpdesk/models/helpdesk_team.py:0 #, python-format msgid "" "Grant portal users access to your helpdesk team or tickets by adding them as" " followers. Customers automatically get access to their tickets in their " "portal." msgstr "" "Accordez à vos employés l'accès à votre équipe d'assistance ou à vos tickets" " en les ajoutant en tant qu'abonnés. Les clients ont automatiquement accès à" " leurs tickets dans leur portail." #. module: helpdesk #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla_report_analysis__kanban_state__done #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket__kanban_state__done #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket_report_analysis__kanban_state__done msgid "Green" msgstr "Vert" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__legend_done msgid "Green Kanban Label" msgstr "Étiquette Kanban verte" #. module: helpdesk #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla_report_analysis__kanban_state__normal #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket__kanban_state__normal #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket_report_analysis__kanban_state__normal msgid "Grey" msgstr "Gris" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__legend_normal msgid "Grey Kanban Label" msgstr "Étiquette Kanban grise" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_search #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_search #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis_closed #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base msgid "Group By" msgstr "Regrouper par" #. module: helpdesk #: model:mail.activity.type,name:helpdesk.mail_act_helpdesk_handle msgid "Handle Ticket" msgstr "Gérer le ticket" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.team_rating_progress_data msgid "Happy" msgstr "Content" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_kanban msgid "Happy face" msgstr "Visage souriant" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__has_external_mail_server msgid "Has External Mail Server" msgstr "A un serveur de messagerie externe" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__has_message #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__has_message msgid "Has Message" msgstr "A un message" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__sla_reached msgid "Has SLA reached" msgstr "A un SLA atteint" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__sla_reached_late msgid "Has SLA reached late" msgstr "SLA atteint en retard" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "Help Center" msgstr "Help Center" #. module: helpdesk #: model:ir.ui.menu,name:helpdesk.menu_helpdesk_root #: model_terms:ir.ui.view,arch_db:helpdesk.digest_digest_view_form msgid "Helpdesk" msgstr "Assistance" #. module: helpdesk #: model:ir.actions.act_window,name:helpdesk.helpdesk_team_dashboard_action_main msgid "Helpdesk Overview" msgstr "Vue d'ensemble" #. module: helpdesk #: model:ir.model,name:helpdesk.model_helpdesk_sla msgid "Helpdesk SLA Policies" msgstr "Politiques SLA Assistance" #. module: helpdesk #: model:ir.model,name:helpdesk.model_helpdesk_stage msgid "Helpdesk Stage" msgstr "Étape d'assistance" #. module: helpdesk #: model:ir.model,name:helpdesk.model_helpdesk_stage_delete_wizard msgid "Helpdesk Stage Delete Wizard" msgstr "Assistant de suppression d'une étape d'assistance" #. module: helpdesk #: model:ir.model,name:helpdesk.model_helpdesk_tag msgid "Helpdesk Tags" msgstr "Étiquettes d'assistance" #. module: helpdesk #: model:ir.model,name:helpdesk.model_helpdesk_team #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__team_id #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__team_id #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__name #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__team_id #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__team_id #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_search #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_tree #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis_closed #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base #: model_terms:ir.ui.view,arch_db:helpdesk.rating_rating_view_search_inherit_helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.rating_rating_view_tree_inherit_helpdesk msgid "Helpdesk Team" msgstr "Équipe d'assistance" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_search msgid "Helpdesk Team Search" msgstr "Recherche d'une équipe d'assistance" #. module: helpdesk #: model:ir.actions.act_window,name:helpdesk.helpdesk_team_action #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__team_ids #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage_delete_wizard__team_ids #: model:ir.ui.menu,name:helpdesk.helpdesk_team_menu msgid "Helpdesk Teams" msgstr "Équipes d'assistance" #. module: helpdesk #: model:ir.model,name:helpdesk.model_helpdesk_ticket #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_form msgid "Helpdesk Ticket" msgstr "Ticket d'assistance" #. module: helpdesk #: model:ir.model,name:helpdesk.model_helpdesk_ticket_type msgid "Helpdesk Ticket Type" msgstr "Type de ticket d'assistance" #. module: helpdesk #: model:ir.actions.server,name:helpdesk.ir_cron_auto_close_ticket_ir_actions_server msgid "Helpdesk Ticket: Automatically close the tickets" msgstr "Ticket d'assistance : clôturez automatiquement les tickets" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_graph_main #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_pivot_main msgid "Helpdesk Tickets" msgstr "Tickets d'assistance" #. module: helpdesk #: model:mail.template,name:helpdesk.solved_ticket_request_email_template msgid "Helpdesk: Ticket Closed" msgstr "Assistance : Ticket clôturé" #. module: helpdesk #: model:mail.template,name:helpdesk.rating_ticket_request_email_template msgid "Helpdesk: Ticket Rating Request" msgstr "Assistance : Demande d'évaluation du ticket" #. module: helpdesk #: model:mail.template,name:helpdesk.new_ticket_request_email_template msgid "Helpdesk: Ticket Received" msgstr "Assistance : Ticket reçu" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0 #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base #, python-format msgid "High Priority" msgstr "Priorité élevée" #. module: helpdesk #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla__priority__2 #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla_report_analysis__priority__2 #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket__priority__2 #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket_report_analysis__priority__2 msgid "High priority" msgstr "Priorité élevée" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup msgid "History" msgstr "Historique" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__ticket_open_hours msgid "Hours Open" msgstr "Heures ouvertes" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__ticket_assignation_hours #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_cohort #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_graph_main #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_pivot_main msgid "Hours to Assign" msgstr "Heures pour assigner" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__ticket_close_hours #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_cohort #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_graph_main #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_pivot_main msgid "Hours to Close" msgstr "Heures pour clôturer" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__first_response_hours #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__first_response_hours msgid "Hours to First Response" msgstr "Heures avant la première réponse" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__sla_deadline_hours #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__ticket_deadline_hours msgid "Hours to SLA Deadline" msgstr "Heures jusqu'à la date limite du SLA" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__id #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__id #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_status__id #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__id #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage_delete_wizard__id #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_tag__id #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__id #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__id #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__id #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_type__id #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_tree msgid "ID" msgstr "ID" #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_team__alias_parent_thread_id msgid "" "ID of the parent record holding the alias (example: project holding the task" " creation alias)" msgstr "" "ID de l'enregistrement parent qui définit l'alias (exemple : le projet qui " "contient l'alias lié à la tâche)" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__activity_exception_icon msgid "Icon" msgstr "Icône" #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__activity_exception_icon msgid "Icon to indicate an exception activity." msgstr "Icône pour indiquer une activité d'exception." #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_team__message_needaction #: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__message_needaction msgid "If checked, new messages require your attention." msgstr "Si coché, de nouveaux messages demandent votre attention." #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_team__message_has_error #: model:ir.model.fields,help:helpdesk.field_helpdesk_team__message_has_sms_error #: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__message_has_error #: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__message_has_sms_error msgid "If checked, some messages have a delivery error." msgstr "Si coché, certains messages ont une erreur de livraison." #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_team__portal_show_rating msgid "" "If enabled, portal users will have access to your customer satisfaction statistics from the last 30 days in their portal.\n" "They will only have access to the ratings themselves, and not to the written feedback if any was left. You can also manually hide ratings of your choosing." msgstr "" "Si cette option est activée, les utilisateurs du portail auront accès à vos statistiques de satisfaction client des 30 derniers jours sur leur portail.\n" "Ils n'auront accès qu'aux notes elles-mêmes, et non aux commentaires écrits s'il en reste. Vous pouvez également masquer manuellement les évaluations de votre choix." #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_team__alias_bounced_content msgid "" "If set, this content will automatically be sent out to unauthorized users " "instead of the default message." msgstr "" "Si défini, ce contenu sera automatiquement envoyé à tous les utilisateurs " "non autorisés à la place du message par défaut." #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_kanban msgid "In #{kanban_getcolorname(record.color.raw_value)}" msgstr "Dans #{kanban_getcolorname(record.color.raw_value)}" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/models/helpdesk_stage.py:0 #: model:helpdesk.stage,legend_normal:helpdesk.stage_cancelled #: model:helpdesk.stage,legend_normal:helpdesk.stage_in_progress #: model:helpdesk.stage,legend_normal:helpdesk.stage_new #: model:helpdesk.stage,legend_normal:helpdesk.stage_on_hold #: model:helpdesk.stage,legend_normal:helpdesk.stage_solved #: model:helpdesk.stage,name:helpdesk.stage_in_progress #, python-format msgid "In Progress" msgstr "En cours" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__from_stage_ids msgid "In Stages" msgstr "Pour les étapes" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__auto_close_day msgid "Inactive Period(days)" msgstr "Période d'inactivité (jours)" #. module: helpdesk #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_team__privacy_visibility__invited_internal msgid "Invited internal users (private)" msgstr "Utilisateurs internes invités (privé)" #. module: helpdesk #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_team__privacy_visibility__portal msgid "Invited portal users and all internal users (public)" msgstr "" "Tous les utilisateurs internes et les utilisateurs portail invités (public)" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__message_is_follower #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__message_is_follower #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__message_is_follower #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__message_is_follower msgid "Is Follower" msgstr "Est un abonné" #. module: helpdesk #: model:helpdesk.ticket.type,name:helpdesk.type_incident msgid "Issue" msgstr "Incident" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "Issue credits notes" msgstr "Émettre des avoirs" #. module: helpdesk #: model:ir.model.constraint,message:helpdesk.constraint_helpdesk_team_not_portal_show_rating_if_not_use_rating msgid "" "It is necessary to enable customer ratings in the settings of your helpdesk " "team so that they can be displayed on the portal." msgstr "" "Il est indispensable d'activer les évaluations des clients dans les " "paramètres de votre équipe d'assistance pour qu'elles puissent être " "affichées sur le portail." #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__duration_tracking msgid "JSON that maps ids from a many2one field to seconds spent" msgstr "" "JSON qui associe les identifiants d'un champ many2one aux secondes passées" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__legend_blocked msgid "Kanban Blocked Explanation" msgstr "Explication de kanban bloqué" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__legend_normal msgid "Kanban Ongoing Explanation" msgstr "Explication de kanban en cours" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__kanban_state #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__kanban_state #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__kanban_state msgid "Kanban State" msgstr "Statut kanban" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__kanban_state_label msgid "Kanban State Label" msgstr "Étiquette statut Kanban" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__legend_done msgid "Kanban Valid Explanation" msgstr "Explication de kanban valide" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_website_helpdesk_knowledge msgid "Knowledge" msgstr "Connaissances" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_digest_digest__kpi_helpdesk_tickets_closed_value msgid "Kpi Helpdesk Tickets Closed Value" msgstr "KPI de la valeur de clôture des tickets d'assistance" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.team_rating_data msgid "Last 3 months" msgstr "Les 3 derniers mois" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.rating_rating_view_search_inherit_helpdesk msgid "Last 30 Days" msgstr "Les 30 derniers jours" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.team_rating_data msgid "Last 30 days" msgstr "Les 30 derniers jours" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.team_rating_data msgid "Last 7 days" msgstr "Les 7 derniers jours" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/controllers/portal.py:0 #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__date_last_stage_update #, python-format msgid "Last Stage Update" msgstr "Dernière mise à jour de l'étape" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__write_uid #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_status__write_uid #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__write_uid #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage_delete_wizard__write_uid #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_tag__write_uid #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__write_uid #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__write_uid #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_type__write_uid msgid "Last Updated by" msgstr "Mis à jour par" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__write_date #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_status__write_date #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__write_date #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage_delete_wizard__write_date #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_tag__write_date #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__write_date #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__write_date #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_type__write_date msgid "Last Updated on" msgstr "Mis à jour le" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search msgid "Late Activities" msgstr "Activités en retard" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.team_rating_data msgid "Latest Ratings" msgstr "Dernières notes" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "" "Let your customers answer each other's questions on a forum. Allow customers" " to search your forum posts in the help center for answers to their " "questions." msgstr "" "Permettez à vos clients de répondre aux questions des autres sur un forum. " "Permettez à vos clients de rechercher des réponses à leurs questions dans " "les messages de votre forum dans le centre d'assistance." #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0 #, python-format msgid "Let's create your first ticket." msgstr "Créons votre premier ticket." #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0 #, python-format msgid "" "Let's go back to the kanban view to get an overview of your next " "tickets." msgstr "" "Retournons en vue kanban pour avoir une vue d'ensemble de vos " "prochaines tickets." #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0 #, python-format msgid "Let's view your team's tickets." msgstr "Visualisons les tickets de votre équipe." #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_website_helpdesk_livechat msgid "Live Chat" msgstr "Live Chat" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_incoming_local msgid "Local-part based incoming detection" msgstr "Détection de l'arrivée d'une partie locale" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base msgid "Low Priority" msgstr "Priorité faible" #. module: helpdesk #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla__priority__0 #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla_report_analysis__priority__0 #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket__priority__0 #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket_report_analysis__priority__0 msgid "Low priority" msgstr "Priorité faible" #. module: helpdesk #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_sla_action msgid "" "Make sure tickets are handled in a timely manner by using SLA Policies.
" msgstr "" "Assurez-vous que les tickets soient gérés en temps voulu en utilisant des " "politiques de SLA.
" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "Make sure tickets are handled on time" msgstr "Assurez-vous que les tickets soient traités en temps utile" #. module: helpdesk #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_sla_action_main msgid "Make sure tickets are handled on time by using SLA Policies.
" msgstr "" "Assurez-vous que les tickets soient traités en temps utile en utilisant des " "politiques SLA.
" #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_sla__time msgid "" "Maximum number of working hours a ticket should take to reach the target " "stage, starting from the date it was created." msgstr "" "Nombre maximum d'heures de travail qu'un ticket doit prendre pour atteindre " "l'étape cible, à partir de la date à laquelle il a été créé. " #. module: helpdesk #: model_terms:ir.actions.act_window,help:helpdesk.rating_rating_action_helpdesk msgid "" "Measure your customer satisfaction by sending rating requests when your " "tickets are solved." msgstr "" "Mesurez la satisfaction de vos clients en envoyant des demandes de notation " "lorsque vos tickets sont résolus." #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__medium_id msgid "Medium" msgstr "Médium" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base msgid "Medium Priority" msgstr "Priorité moyenne" #. module: helpdesk #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla__priority__1 #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla_report_analysis__priority__1 #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket__priority__1 #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket_report_analysis__priority__1 msgid "Medium priority" msgstr "Priorité moyenne" #. module: helpdesk #: model:ir.model,name:helpdesk.model_ir_ui_menu msgid "Menu" msgstr "Menu" #. module: helpdesk #: model:ir.model,name:helpdesk.model_mail_message msgid "Message" msgstr "Message" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__message_has_error #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__message_has_error msgid "Message Delivery error" msgstr "Erreur d'envoi du message" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__message_ids #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__message_ids msgid "Messages" msgstr "Messages" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__priority #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__priority msgid "Minimum Priority" msgstr "Priorité minimale" #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_sla__stage_id #: model:ir.model.fields,help:helpdesk.field_helpdesk_sla_status__sla_stage_id msgid "Minimum stage a ticket needs to reach in order to satisfy this SLA." msgstr "" "Étape minimale qu'un ticket doit atteindre pour satisfaire à cette SLA." #. module: helpdesk #: model:ir.model,name:helpdesk.model_ir_module_module msgid "Module" msgstr "Module" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__to_stage_id msgid "Move to Stage" msgstr "Déplacer vers l'étape" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__my_activity_date_deadline msgid "My Activity Deadline" msgstr "Échéance de mon activité" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_tree msgid "My Deadline" msgstr "Mon échéance" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0 #: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0 #, python-format msgid "My Performance" msgstr "Mes performances" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0 #: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0 #: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0 #: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0 #: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0 #: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0 #: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0 #: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0 #: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0 #: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_action_main_my #: model:ir.ui.menu,name:helpdesk.helpdesk_ticket_menu_my #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis_closed #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base #, python-format msgid "My Tickets" msgstr "Mes tickets" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__name #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__name #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_tag__name #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_type__name #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_tree #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_list_analysis #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_tree msgid "Name" msgstr "Nom" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_kanban msgid "Neutral face" msgstr "Visage neutre" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/models/helpdesk_team.py:0 #: model:helpdesk.stage,name:helpdesk.stage_new #, python-format msgid "New" msgstr "Nouveau" #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_team__assign_method msgid "" "New tickets will automatically be assigned to the team members that are " "available, according to their working hours and their time off." msgstr "" "Les nouveaux tickets seront automatiquement assignés aux membres de l'équipe" " disponibles, en fonction de leurs heures de travail et de leurs congés." #. module: helpdesk #. odoo-python #: code:addons/helpdesk/controllers/portal.py:0 #, python-format msgid "Newest" msgstr "Le plus récent" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__activity_calendar_event_id msgid "Next Activity Calendar Event" msgstr "Activité suivante de l'événement du calendrier" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__activity_date_deadline msgid "Next Activity Deadline" msgstr "Date limite de l'activité à venir" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__activity_summary msgid "Next Activity Summary" msgstr "Résumé de l'activité suivante" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__activity_type_id msgid "Next Activity Type" msgstr "Type d'activités à venir" #. module: helpdesk #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_sla_action #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_sla_action_main msgid "No SLA policies found. Let's create one!" msgstr "Pas de politiques SLA trouvées. Créons-en une !" #. module: helpdesk #: model_terms:ir.actions.act_window,help:helpdesk.mail_activity_type_action_config_helpdesk msgid "No activity types found. Let's create one!" msgstr "Aucun type d'activité trouvé. Créons-en un !" #. module: helpdesk #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_sla_report_analysis_action #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_sla_report_analysis_dashboard_action #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_7days_success #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_7days_tickets #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_7dayssuccess #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_close_analysis #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_dashboard #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_success #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_team_performance #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_analysis_action #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_analysis_dashboard_action #: model_terms:ir.actions.act_window,help:helpdesk.rating_rating_action_helpdesk msgid "No data yet!" msgstr "Pas encore de données !" #. module: helpdesk #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_stage_action msgid "No stages found. Let's create one!" msgstr "Aucune étape trouvée. Créons-en une !" #. module: helpdesk #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_tag_action msgid "No tags found. Let's create one!" msgstr "Aucune étiquette trouvée. Créons-en une !" #. module: helpdesk #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_team_dashboard_action_main msgid "No teams found" msgstr "Aucune équipe trouvée" #. module: helpdesk #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_team_action msgid "No teams found. Let's create one!" msgstr "Aucune équipe trouvée. Créons-en une !" #. module: helpdesk #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_my_ticket_action_no_create msgid "No tickets found" msgstr "Aucun ticket trouvé" #. module: helpdesk #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_main_my #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_main_tree #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_team #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_unassigned msgid "No tickets found. Let's create one!" msgstr "Aucun ticket trouvé. Créons-en un !" #. module: helpdesk #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_type_action msgid "No types found. Let's create one!" msgstr "Aucun type trouvé. Créons-en un !" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/controllers/portal.py:0 #, python-format msgid "None" msgstr "Aucun" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__message_needaction_counter #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__message_needaction_counter msgid "Number of Actions" msgstr "Nombre d'actions" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__sla_status_failed msgid "Number of SLA Failed" msgstr "Nombre de SLA en échec" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage_delete_wizard__ticket_count msgid "Number of Tickets" msgstr "Nombre de tickets" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__message_has_error_counter #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__message_has_error_counter msgid "Number of errors" msgstr "Nombre d'erreurs" #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_team__message_needaction_counter #: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__message_needaction_counter msgid "Number of messages requiring action" msgstr "Nombre de messages nécessitant une action" #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_team__message_has_error_counter #: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__message_has_error_counter msgid "Number of messages with delivery error" msgstr "Nombre de messages avec des erreurs d'envoi" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban msgid "Number of open tickets with at least one SLA failed." msgstr "Le nombre de tickets ouverts avec au moins un SLA en échec." #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__partner_open_ticket_count msgid "Number of other open tickets from the same partner" msgstr "Nombre d'autres tickets ouverts du même partenaire" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__partner_ticket_count msgid "Number of other tickets from the same partner" msgstr "Nombre d'autres tickets du même partenaire" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban msgid "Number of tickets closed in the past 7 days." msgstr "Nombre de tickets clôturés au cours des 7 derniers jours." #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base #: model_terms:ir.ui.view,arch_db:helpdesk.team_rating_progress_data msgid "Okay" msgstr "Bien" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__oldest_unanswered_customer_message_date msgid "Oldest Unanswered Customer Message Date" msgstr "Date du plus ancien message d'un client resté sans réponse" #. module: helpdesk #: model:helpdesk.stage,name:helpdesk.stage_on_hold msgid "On Hold" msgstr "En attente" #. module: helpdesk #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla_status__status__ongoing msgid "Ongoing" msgstr "En cours" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/controllers/portal.py:0 #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base #, python-format msgid "Open" msgstr "Ouvert" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0 #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis #, python-format msgid "Open Tickets" msgstr "Tickets ouverts" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__open_hours msgid "Open Time (hours)" msgstr "Temps ouvert (heures)" #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_team__alias_force_thread_id msgid "" "Optional ID of a thread (record) to which all incoming messages will be " "attached, even if they did not reply to it. If set, this will disable the " "creation of new records completely." msgstr "" "ID optionnel d'un fil (enregistrement) auquel tout message entrant sera " "rattaché, même s'il ne s'agissait pas d'une réponse à ce fil. Si renseigné, " "la création de nouveaux enregistrements sera complètement désactivée." #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.team_rating_page msgid "Our Customer Satisfaction" msgstr "Notre satisfaction clientèle" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.portal_my_home_menu_helpdesk msgid "Our Ratings" msgstr "Nos évaluations" #. module: helpdesk #: model:ir.ui.menu,name:helpdesk.helpdesk_menu_team_dashboard msgid "Overview" msgstr "Vue d'ensemble" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_parent_model_id msgid "Parent Model" msgstr "Modèle parent" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_parent_thread_id msgid "Parent Record Thread ID" msgstr "Identifiant de la discussion de l'enregistrement parent" #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_team__alias_parent_model_id msgid "" "Parent model holding the alias. The model holding the alias reference is not" " necessarily the model given by alias_model_id (example: project " "(parent_model) and task (model))" msgstr "" "Modèle parent de l'alias. Le modèle possédant la référence de l'alias n'est " "pas nécessairement le modèle donné par alias_model_id (exemple : project " "(parent_model) et task (model))" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__is_partner_email_update msgid "Partner Email will Update" msgstr "L'email du partenaire sera mis à jour" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__is_partner_phone_update msgid "Partner Phone will Update" msgstr "Le numéro de téléphone du partenaire sera mis à jour" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__partner_ticket_ids msgid "Partner Tickets" msgstr "Tickets du partenaire" #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_team__privacy_visibility #: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__team_privacy_visibility msgid "" "People to whom this helpdesk team and its tickets will be visible.\n" "\n" "- Invited internal users: internal users can access the team and the tickets they are following. This access can be modified on each ticket individually by adding or removing the user as follower.\n" "A user with the helpdesk > administrator access right level can still access this team and its tickets, even if they are not explicitely part of the followers.\n" "\n" "- All internal users: all internal users can access the team and all of its tickets without distinction.\n" "\n" "- Invited portal users and all internal users: all internal users can access the team and all of its tickets without distinction.\n" "Portal users can only access the tickets they are following. This access can be modified on each ticket individually by adding or removing the portal user as follower." msgstr "" "Personnes pour qui cette équipe d'assistance et ses tickets seront visibles.\n" "\n" "- Utilisateurs internes invités : les utilisateurs internes peuvent accéder à l'équipe et aux tickets qu'ils suivent. Cet accès peut être modifié sur chaque ticket individuellement en ajoutant ou supprimant l'utilisateur en tant qu'abonné.\n" "Un utilisateur avec le niveau de droit d'accès assistance > administrateur peut toujours accéder à cette équipe et à ses tickets, même s'il ne fait pas explicitement partie des abonnés.\n" "\n" "- Tous les utilisateurs internes : tous les utilisateurs internes peuvent accéder à l'équipe et à tous ses tickets sans distinction.\n" "\n" "- Utilisateurs invités du portail et tous les utilisateurs internes : tous les utilisateurs internes peuvent accéder à l'équipe et à tous ses tickets sans distinction.\n" "Les utilisateurs du portail ne peuvent accéder qu'aux tickets qu'ils suivent. Cet accès peut être modifié sur chaque ticket individuellement en ajoutant ou supprimant l'utilisateur du portail en tant qu'abonné." #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "People to whom this team and its tickets will be visible" msgstr "Personnes auxquelles cette équipe et ces tickets seront visibles" #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_team__rating_percentage_satisfaction msgid "Percentage of happy ratings" msgstr "Pourcentage d'évaluations positives" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0 #: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0 #, python-format msgid "Percentage of tickets that were closed without failing any SLAs." msgstr "Pourcentage de tickets qui ont été clôturés sans échec de SLA." #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban msgid "" "Percentage of tickets whose SLAs have successfully been reached on time over" " the total number of tickets closed within the past 7 days." msgstr "" "Pourcentage de tickets dont le SLA a été atteint à temps par rapport au " "nombre total de tickets clôturés au cours des 7 derniers jours." #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "Performance" msgstr "Performances" #. module: helpdesk #: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_action_team_performance #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_graph_analysis #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_pivot_analysis msgid "Performance Analysis" msgstr "Analyse des performances" #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_team__auto_close_day msgid "Period of inactivity after which tickets will be automatically closed." msgstr "" "Période d'inactivité après laquelle les tickets seront automatiquement " "clôturés." #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_form msgid "Phone" msgstr "Téléphone" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "Plan onsite interventions" msgstr "Planifiez des interventions sur site" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/components/helpdesk_team_target/helpdesk_team_target.js:0 #, python-format msgid "Please enter a number." msgstr "Veuillez saisir un chiffre." #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/components/helpdesk_team_target/helpdesk_team_target.js:0 #, python-format msgid "Please enter a percentage below 100." msgstr "Veuillez saisir un pourcentage en-dessous de 100." #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/components/helpdesk_team_target/helpdesk_team_target.js:0 #, python-format msgid "Please enter a positive value." msgstr "Veuillez saisir une valeur positive." #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_team__alias_contact msgid "" "Policy to post a message on the document using the mailgateway.\n" "- everyone: everyone can post\n" "- partners: only authenticated partners\n" "- followers: only followers of the related document or members of following channels\n" msgstr "" "Politique de publication d'un message sur le document via la passerelle d'emails.\n" "- tout le monde : tout le monde peut publier\n" "- partenaires : seulement les partenaires authentifiés\n" "- abonnés : seulement les abonnés aux canaux suivis\n" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__access_url msgid "Portal Access URL" msgstr "URl d'accès au portail" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/models/helpdesk_team.py:0 #, python-format msgid "" "Portal users will be removed from the followers of the team and its tickets." msgstr "" "Les utilisateurs du portail seront supprimés des abonnés de l'équipe et de " "ses tickets." #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__priority #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__priority #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base msgid "Priority" msgstr "Priorité" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__privacy_visibility_warning msgid "Privacy Visibility Warning" msgstr "Avertissement de visibilité vie privée" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__properties #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search msgid "Properties" msgstr "Propriétés" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "Publish this team's ratings on your website" msgstr "Publier les évaluations de cette équipe sur votre site web" #. module: helpdesk #: model:helpdesk.ticket.type,name:helpdesk.type_question msgid "Question" msgstr "Question" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_tree msgid "Rating" msgstr "Évaluation" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__rating_last_value #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__rating_last_value #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_cohort #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_graph_main #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_pivot_main msgid "Rating (/5)" msgstr "Évaluation (/5)" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__rating_avg_text msgid "Rating Avg Text" msgstr "Texte de l'évaluation moyenne" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__rating_last_feedback msgid "Rating Last Feedback" msgstr "Évaluation des derniers feedbacks" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__rating_last_image msgid "Rating Last Image" msgstr "Évaluation de la dernière image" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__rating_last_value msgid "Rating Last Value" msgstr "Évaluation dernière valeur" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__rating_percentage_satisfaction #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__rating_percentage_satisfaction msgid "Rating Satisfaction" msgstr "Évaluation de la satisfaction" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__rating_last_text msgid "Rating Text" msgstr "Texte de l'évaluation" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__rating_count msgid "Rating count" msgstr "Nombre d'évaluations" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__rating_ids #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__rating_ids msgid "Ratings" msgstr "Évaluations" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__portal_show_rating msgid "Ratings on Website" msgstr "Évaluations sur le site web" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_form #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_tree msgid "Reach Stage" msgstr "Étape cible" #. module: helpdesk #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla_status__status__reached msgid "Reached" msgstr "Atteint" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_status__reached_datetime msgid "Reached Date" msgstr "Date atteinte" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/models/helpdesk_stage.py:0 #: model:helpdesk.stage,legend_done:helpdesk.stage_cancelled #: model:helpdesk.stage,legend_done:helpdesk.stage_in_progress #: model:helpdesk.stage,legend_done:helpdesk.stage_new #: model:helpdesk.stage,legend_done:helpdesk.stage_on_hold #: model:helpdesk.stage,legend_done:helpdesk.stage_solved #, python-format msgid "Ready" msgstr "Prêt" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "" "Receive notifications whenever tickets are created, rated or discussed on in" " this team" msgstr "" "Recevez des notifications chaque fois que des tickets sont créés, notés ou " "discutés dans cette équipe" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_force_thread_id msgid "Record Thread ID" msgstr "ID de l'enregistrement du fil" #. module: helpdesk #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla_report_analysis__kanban_state__blocked #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket__kanban_state__blocked #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket_report_analysis__kanban_state__blocked msgid "Red" msgstr "Rouge" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__legend_blocked msgid "Red Kanban Label" msgstr "Indicateur Kanban rouge" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/controllers/portal.py:0 #, python-format msgid "Reference" msgstr "Référence" #. module: helpdesk #: model:mail.message.subtype,name:helpdesk.mt_ticket_refund_status msgid "Refund Status" msgstr "Statut du remboursement" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_credit_notes msgid "Refunds" msgstr "Remboursements" #. module: helpdesk #: model:helpdesk.tag,name:helpdesk.tag_repair msgid "Repair" msgstr "Réparation" #. module: helpdesk #: model:mail.message.subtype,name:helpdesk.mt_ticket_repair_status msgid "Repair Status" msgstr "Statut de la réparation" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_product_repairs msgid "Repairs" msgstr "Réparations" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.portal_helpdesk_ticket msgid "Reported on" msgstr "Reporté le" #. module: helpdesk #: model:ir.ui.menu,name:helpdesk.helpdesk_ticket_report_menu_main msgid "Reporting" msgstr "Analyse" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__activity_user_id msgid "Responsible User" msgstr "Utilisateur responsable" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_kanban msgid "Restore" msgstr "Restaurer" #. module: helpdesk #: model:mail.message.subtype,name:helpdesk.mt_ticket_return_status msgid "Return Status" msgstr "Statut du retour" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "Return faulty products" msgstr "Retournez les produits défectueux" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_product_returns msgid "Returns" msgstr "Retours" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__sla_id #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base msgid "SLA" msgstr "SLA" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__sla_deadline #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__sla_deadline #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base msgid "SLA Deadline" msgstr "Echéance SLA" #. module: helpdesk #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla_report_analysis__sla_status__failed #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis_closed #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base msgid "SLA Failed" msgstr "SLA en échec" #. module: helpdesk #: model:ir.actions.act_window,name:helpdesk.helpdesk_sla_action #: model:ir.actions.act_window,name:helpdesk.helpdesk_sla_action_main #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_sla #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__use_sla #: model:ir.model.fields,field_description:helpdesk.field_res_partner__sla_ids #: model:ir.model.fields,field_description:helpdesk.field_res_users__sla_ids #: model:ir.ui.menu,name:helpdesk.helpdesk_sla_menu_main #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_tree #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "SLA Policies" msgstr "Politiques SLA" #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_res_partner__sla_ids #: model:ir.model.fields,help:helpdesk.field_res_users__sla_ids msgid "" "SLA Policies that will automatically apply to the tickets submitted by this " "customer." msgstr "" "Politiques SLA qui s'appliqueront automatiquement aux tickets soumis par ce " "client." #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_form msgid "SLA Policy" msgstr "Politique SLA" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__description msgid "SLA Policy Description" msgstr "Description de la politique SLA" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__sla_stage_id msgid "SLA Stage" msgstr "Étape SLA" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__sla_status_ids #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__sla_status_ids #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__sla_status_ids msgid "SLA Status" msgstr "Statut SLA" #. module: helpdesk #: model:ir.actions.act_window,name:helpdesk.helpdesk_sla_report_analysis_action #: model:ir.actions.act_window,name:helpdesk.helpdesk_sla_report_analysis_dashboard_action #: model:ir.model,name:helpdesk.model_helpdesk_sla_report_analysis #: model:ir.ui.menu,name:helpdesk.helpdesk_ticket_report_menu_sla_analysis #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_report_analysis_view_cohort #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_report_analysis_view_graph #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_report_analysis_view_pivot #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban msgid "SLA Status Analysis" msgstr "Analyse du statut SLA" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__sla_fail msgid "SLA Status Failed" msgstr "Statut SLA en échec" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__sla_success #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__sla_success msgid "SLA Status Success" msgstr "Statut SLA en réussite" #. module: helpdesk #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla_report_analysis__sla_status__reached #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base msgid "SLA Success" msgstr "Réussite du SLA" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0 #, python-format msgid "SLA Success Rate" msgstr "Taux de réussite du SLA" #. module: helpdesk #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla_report_analysis__sla_status__ongoing #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base msgid "SLA in Progress" msgstr "SLA en cours" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__sla_ids #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__sla_ids #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__sla_ids #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_tree msgid "SLAs" msgstr "SLA" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__message_has_sms_error #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__message_has_sms_error msgid "SMS Delivery error" msgstr "Erreur d'envoi SMS" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_kanban msgid "Sad face" msgstr "Visage triste" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0 #, python-format msgid "Sample" msgstr "Échantillon" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base #: model_terms:ir.ui.view,arch_db:helpdesk.team_rating_progress_data msgid "Satisfied" msgstr "Satisfait" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0 #, python-format msgid "Schedule your activity." msgstr "Planifiez votre activité." #. module: helpdesk #. odoo-python #: code:addons/helpdesk/controllers/portal.py:0 #, python-format msgid "Search (in Content)" msgstr "Chercher (dans le contenu)" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_search msgid "Search SLA Policies" msgstr "Chercher des politiques SLA" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/controllers/portal.py:0 #, python-format msgid "Search in Assigned to" msgstr "Chercher dans Assigné à" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/controllers/portal.py:0 #, python-format msgid "Search in Messages" msgstr "Rechercher dans les messages" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/controllers/portal.py:0 #, python-format msgid "Search in Reference" msgstr "Chercher dans Référence" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/controllers/portal.py:0 #, python-format msgid "Search in Stage" msgstr "Chercher dans Étape" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__access_token msgid "Security Token" msgstr "Jeton de sécurité" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0 #, python-format msgid "Select the customer of your ticket." msgstr "Sélectionnez le client de votre ticket." #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "Self-Service" msgstr "Self-Service" #. module: helpdesk #: model:ir.actions.act_window,name:helpdesk.action_helpdesk_ticket_mass_mail msgid "Send Email" msgstr "Envoyer un email" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "Send broken products for repair" msgstr "Envoyez les produits cassés en réparation" #. module: helpdesk #: model:mail.template,description:helpdesk.new_ticket_request_email_template msgid "" "Send customers a confirmation email to notify them that their helpdesk " "ticket has been received and is currently being reviewed by the helpdesk " "team. Automatically send an email to customers when a ticket reaches a " "specific stage in a helpdesk team by setting this template on that stage." msgstr "" "Envoyez un email de confirmation aux clients pour les informer que leur " "ticket d'assistance a été reçu et est en cours d'examen par l'équipe " "d'assistance. Envoyez automatiquement un email aux clients lorsqu'un ticket " "atteint une étape spécifique dans une équipe d'assistance en définissant un " "modèle sur cette étape." #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__sequence #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__sequence #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_type__sequence msgid "Sequence" msgstr "Séquence" #. module: helpdesk #: model:helpdesk.tag,name:helpdesk.tag_service msgid "Service" msgstr "Service" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "Set an Alias Domain" msgstr "Définir un domaine d'alias" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "Set an Email Template on Stages" msgstr "Définir un modèle d'email sur des étapes" #. module: helpdesk #: model:mail.template,description:helpdesk.solved_ticket_request_email_template msgid "" "Set this template on a project's stage to automate email when tasks reach " "stages" msgstr "" "Définir ce modèle sur une étape de projet pour automatiquement envoyer un " "email lorsque la tâche atteint cette étape" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban msgid "Settings" msgstr "Paramètres" #. module: helpdesk #: model:ir.actions.server,name:helpdesk.model_helpdesk_ticket_action_share msgid "Share" msgstr "Partager" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "" "Share presentations and videos, and organize them into courses. Allow " "customers to search your eLearning courses in the help center for answers to" " their questions." msgstr "" "Partagez des présentations et des vidéos et organisez-les en cours. " "Permettez aux clients de rechercher des réponses à leurs questions dans vos " "cours eLearning dans le centre d'assistance." #. module: helpdesk #: model:res.groups,name:helpdesk.group_use_rating msgid "Show Customer Ratings" msgstr "Afficher les évaluations des clients" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__show_knowledge_base msgid "Show Knowledge Base" msgstr "Afficher la base de connaissances" #. module: helpdesk #: model:res.groups,name:helpdesk.group_use_sla msgid "Show SLA Policies" msgstr "Afficher les Politiques SLA" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search msgid "Show all records which has next action date is before today" msgstr "" "Montrez tous les enregistrements pour lesquels la date des prochaines " "actions est pour aujourd'hui ou avant. " #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_status__sla_id msgid "Sla" msgstr "SLA" #. module: helpdesk #: model:helpdesk.stage,name:helpdesk.stage_solved msgid "Solved" msgstr "Résolu" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__source_id msgid "Source" msgstr "Source" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/controllers/portal.py:0 #: code:addons/helpdesk/controllers/portal.py:0 #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__stage_id #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__stage_id #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__stage_id #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_stage_view_tree #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base #: model_terms:ir.ui.view,arch_db:helpdesk.portal_helpdesk_ticket #, python-format msgid "Stage" msgstr "Étape" #. module: helpdesk #: model:mail.message.subtype,description:helpdesk.mt_ticket_stage #: model:mail.message.subtype,name:helpdesk.mt_ticket_stage msgid "Stage Changed" msgstr "Étape modifiée" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_stage_view_form msgid "Stage Description and States Meaning" msgstr "Description des étapes et signification des étapes" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_stage_view_form msgid "Stage Search" msgstr "Rechercher suivant l'étape" #. module: helpdesk #: model:ir.actions.act_window,name:helpdesk.helpdesk_stage_action #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__stage_ids #: model:ir.ui.menu,name:helpdesk.helpdesk_stage_menu msgid "Stages" msgstr "Étapes" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage_delete_wizard__stages_active msgid "Stages Active" msgstr "Étapes actives" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage_delete_wizard__stage_ids msgid "Stages To Delete" msgstr "Étapes à supprimer" #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_team__stage_ids msgid "" "Stages the team will use. This team's tickets will only be able to be in " "these stages." msgstr "" "Étapes que l'équipe utilisera. Les tickets de cette équipe seront seulement " "disponible sur ces étapes." #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__sla_status #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_status__status #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base msgid "Status" msgstr "Statut" #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__activity_state msgid "" "Status based on activities\n" "Overdue: Due date is already passed\n" "Today: Activity date is today\n" "Planned: Future activities." msgstr "" "Statut basé sur les activités\n" "En retard : la date d'échéance est déjà dépassée\n" "Aujourd'hui : la date d'activité est aujourd'hui\n" "Planifiée : activités futures" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__duration_tracking msgid "Status time" msgstr "Durée du statut" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/controllers/portal.py:0 #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__name #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__name #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__name #, python-format msgid "Subject" msgstr "Sujet" #. module: helpdesk #: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_action_7days_success #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__success_rate msgid "Success Rate" msgstr "Taux de réussite" #. module: helpdesk #: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_action_7dayssuccess #: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_action_success msgid "Success Rate Analysis" msgstr "Analyse du taux de réussite" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__sla_success msgid "Success SLA Policy" msgstr "Réussite de la stratégie SLA" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tag_view_tree #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_type_view_form #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_type_view_tree msgid "Tag" msgstr "Étiquette" #. module: helpdesk #: model:ir.actions.act_window,name:helpdesk.helpdesk_tag_action #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__tag_ids #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__tag_ids #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__tag_ids #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__tag_ids #: model:ir.ui.menu,name:helpdesk.helpdesk_tag_menu #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tag_view_form #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base msgid "Tags" msgstr "Étiquettes" #. module: helpdesk #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_tag_action msgid "Tags are perfect for organizing your tickets." msgstr "Les étiquettes sont parfaites pour organiser vos tickets." #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_form msgid "Target" msgstr "Cible" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_res_users__helpdesk_target_rating msgid "Target Customer Rating" msgstr "Évaluation des clients cible" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__stage_id #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_status__sla_stage_id msgid "Target Stage" msgstr "Étape cible" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_res_users__helpdesk_target_success msgid "Target Success Rate" msgstr "Taux de réussite cible" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_res_users__helpdesk_target_closed msgid "Target Tickets to Close" msgstr "Objectif du nombre de tickets à clôturer" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_stage_view_form msgid "Task in progress. Click to block or set as done." msgstr "Tâche en cours. Cliquez pour bloquer ou marquer comme terminée." #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_stage_view_form msgid "Task is blocked. Click to unblock or set as done." msgstr "Tâche bloquée. Cliquez pour débloquer ou marquer comme terminée." #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.rating_rating_view_form_inherit_helpdesk msgid "Team" msgstr "Équipe" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__member_ids msgid "Team Members" msgstr "Membres de l'équipe" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__team_privacy_visibility msgid "Team Visibility" msgstr "Visibilité de l'équipe" #. module: helpdesk #: model:ir.actions.act_window,name:helpdesk.email_template_action_helpdesk msgid "Templates" msgstr "Modèles" #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_team__alias_model_id msgid "" "The model (Odoo Document Kind) to which this alias corresponds. Any incoming" " email that does not reply to an existing record will cause the creation of " "a new record of this model (e.g. a Project Task)" msgstr "" "Le modèle (type de document Odoo) auquel correspond cet alias. Chaque email " "entrant ne correspondant pas à un enregistrement existant entraînera la " "création d'un nouvel enregistrement de ce modèle (par ex. une tâche d'un " "projet)" #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_team__alias_name msgid "" "The name of the email alias, e.g. 'jobs' if you want to catch emails for " "" msgstr "" "Le nom de l'alias, par exemple 'carrières' pour récupérer les emails de " "" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/controllers/portal.py:0 #, python-format msgid "The team does not allow ticket closing through portal" msgstr "L'équipe n'autorise pas la clôture de tickets via le portail" #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_sla__exclude_stage_ids msgid "" "The time spent in these stages won't be taken into account in the " "calculation of the SLA." msgstr "" "Le temps passé dans ces étapes ne sera pas pris en compte dans le calcul du " "SLA." #. module: helpdesk #. odoo-python #: code:addons/helpdesk/models/helpdesk_team.py:0 #, python-format msgid "" "The visibility of the team needs to be set as \"Invited portal users and all" " internal users\" in order to use the website form." msgstr "" "La visibilité de l'équipe doit être définie sur \"Utilisateurs du portail " "invités et tous les utilisateurs internes\" afin d'utiliser le formulaire du" " site web." #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.portal_helpdesk_ticket msgid "There are currently no Ticket for your account." msgstr "Il n'y a actuellement aucun ticket pour votre compte." #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.team_rating_page msgid "There are no ratings yet." msgstr "Il n'y a pas encore d'évaluations." #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.ticket_creation msgid "This" msgstr "Ce(tte)" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_form msgid "" "This SLA Policy will apply to tickets matching ALL of the following " "criteria:" msgstr "" "Cette politique de SLA s'appliquera aux tickets qui correspondent à TOUS les" " critères suivants : " #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__campaign_id msgid "" "This is a name that helps you keep track of your different campaign efforts," " e.g. Fall_Drive, Christmas_Special" msgstr "" "Ce nom vous aidera à suivre vos différentes campagnes marketing, par ex. " "Campagne_automnale ou Spécial_Noël" #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__medium_id msgid "This is the method of delivery, e.g. Postcard, Email, or Banner Ad" msgstr "" "Le mode de livraison, par ex. carte postale, email ou bannière publicitaire" #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__source_id msgid "" "This is the source of the link, e.g. Search Engine, another domain, or name " "of email list" msgstr "" "La source du lien, par ex. moteur de recherche, domaine externe ou nom de la" " liste d'adresses email" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_stage_view_form msgid "This step is done. Click to block or set in progress." msgstr "" "Cette étape est terminée. Cliquez pour bloquer ou marquer comme terminée." #. module: helpdesk #. odoo-python #: code:addons/helpdesk/models/helpdesk_ticket.py:0 #, python-format msgid "This ticket was closed %s hours after its SLA deadline." msgstr "Ce ticket est clôturé %s heures après son échéance SLA." #. module: helpdesk #. odoo-python #: code:addons/helpdesk/models/helpdesk_ticket.py:0 #, python-format msgid "This ticket was successfully closed %s hours before its SLA deadline." msgstr "Ce ticket est clôturé avec succès %s heures avant son échéance SLA." #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_delete_confirmation_wizard msgid "" "This will archive the stages and all of the tickets they contain from the " "following teams:" msgstr "" "Cela va archiver les étapes et tous les tickets qu'elles contiennent des " "équipes suivantes :" #. module: helpdesk #: model_terms:ir.actions.act_window,help:helpdesk.mail_activity_type_action_config_helpdesk msgid "" "Those represent the different categories of things you have to do (e.g. " "\"Call\" or \"Send email\")." msgstr "" "Cela représente les différentes catégories de choses que vous devez faire " "(par exemple \"Appeler\" ou \"Envoyer un email\")." #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0 #: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0 #, python-format msgid "Three stars, maximum score" msgstr "Trois étoiles, note maximale" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__ticket_id #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_status__ticket_id #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__ticket_id #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_activity #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base #: model_terms:ir.ui.view,arch_db:helpdesk.portal_helpdesk_ticket #: model_terms:ir.ui.view,arch_db:helpdesk.rating_rating_view_form_inherit_helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.rating_rating_view_search_inherit_helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.rating_rating_view_tree_inherit_helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup msgid "Ticket" msgstr "Ticket" #. module: helpdesk #: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_action_dashboard #: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_analysis_action #: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_analysis_dashboard_action #: model:ir.model,name:helpdesk.model_helpdesk_ticket_report_analysis #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_pivot_analysis msgid "Ticket Analysis" msgstr "Analyse des tickets" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__ticket_closed #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__ticket_closed msgid "Ticket Closed" msgstr "Ticket clôturé" #. module: helpdesk #: model:mail.template,subject:helpdesk.solved_ticket_request_email_template msgid "Ticket Closed - Reference {{ object.id if object.id else 15 }}" msgstr "Ticket clôturé - Référence {{ object.id if object.id else 15 }}" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__ticket_count #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__ticket_count msgid "Ticket Count" msgstr "Nombre de tickets" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__create_date msgid "Ticket Create Date" msgstr "Date de création du ticket" #. module: helpdesk #: model:mail.message.subtype,name:helpdesk.mt_team_ticket_new #: model:mail.message.subtype,name:helpdesk.mt_ticket_new msgid "Ticket Created" msgstr "Ticket créé" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__sla_deadline msgid "Ticket Deadline" msgstr "Échéance du ticket" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__ticket_ref #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__ticket_ref #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__ticket_ref msgid "Ticket IDs Sequence" msgstr "Séquence des ID des tickets" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__ticket_properties msgid "Ticket Properties" msgstr "Propriétés des tickets" #. module: helpdesk #: model:mail.message.subtype,name:helpdesk.mt_team_ticket_rated #: model:mail.message.subtype,name:helpdesk.mt_ticket_rated msgid "Ticket Rated" msgstr "Ticket noté" #. module: helpdesk #: model:ir.model,name:helpdesk.model_helpdesk_sla_status msgid "Ticket SLA Status" msgstr "Statut SLA du ticket" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.quick_create_ticket_form msgid "Ticket Title" msgstr "Titre du ticket" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis msgid "Ticket Type" msgstr "Type de tickets" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/controllers/portal.py:0 #, python-format msgid "Ticket closed by the customer" msgstr "Ticket clôturé par le client" #. module: helpdesk #: model:mail.message.subtype,description:helpdesk.mt_ticket_new msgid "Ticket created" msgstr "Ticket créé" #. module: helpdesk #. odoo-javascript #. odoo-python #: code:addons/helpdesk/models/helpdesk_team.py:0 #: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0 #: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0 #: model:ir.actions.act_window,name:helpdesk.helpdesk_my_ticket_action_no_create #: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_action_sla #: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_action_team #: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_action_unassigned #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__ticket_ids #: model:ir.model.fields,field_description:helpdesk.field_res_partner__ticket_count #: model:ir.model.fields,field_description:helpdesk.field_res_users__ticket_count #: model:ir.ui.menu,name:helpdesk.helpdesk_ticket_menu_main #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_form #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_stage_view_form #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_cohort #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_list_analysis #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_tree #: model_terms:ir.ui.view,arch_db:helpdesk.portal_helpdesk_ticket #: model_terms:ir.ui.view,arch_db:helpdesk.portal_my_home_helpdesk_ticket #: model_terms:ir.ui.view,arch_db:helpdesk.portal_my_home_menu_helpdesk #, python-format msgid "Tickets" msgstr "Tickets" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0 #: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0 #: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0 #: model:ir.ui.menu,name:helpdesk.helpdesk_ticket_report_menu #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_report_analysis_view_tree #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_report_view_cohort #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_graph_analysis #, python-format msgid "Tickets Analysis" msgstr "Analyse des tickets" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_digest_digest__kpi_helpdesk_tickets_closed msgid "Tickets Closed" msgstr "Tickets clôturés" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis_closed #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base msgid "Tickets Search" msgstr "Recherche de tickets" #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_stage__fold #: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__fold msgid "Tickets in a folded stage are considered as closed." msgstr "Les tickets dans une étape repliée sont considérés comme fermés." #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_helpdesk_sale_timesheet msgid "Time Billing" msgstr "Facturation du temps" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__close_hours msgid "Time to close (hours)" msgstr "Temps pour clôturer (heures)" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__assign_hours msgid "Time to first assignment (hours)" msgstr "Temps jusqu'à la première assignation (heures)" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_helpdesk_timesheet msgid "Timesheets" msgstr "Feuilles de temps" #. module: helpdesk #: model:digest.tip,name:helpdesk.digest_tip_helpdesk_0 msgid "Tip: Create tickets from incoming emails" msgstr "Astuce : créez des tickets à partir d'emails entrants" #. module: helpdesk #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_my_ticket_action_no_create #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_main_my #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_main_tree #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_team #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_unassigned msgid "" "To get things done, plan activities and use the ticket status.
\n" " Collaborate efficiently by chatting in real-time or via email." msgstr "" "Pour faire avancer les choses, planifiez des activités et utilisez le statut du ticket.
\n" "Collaborez efficacement en discutant en temps réel ou par email." #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0 #, python-format msgid "Today" msgstr "Aujourd'hui" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search msgid "Today Activities" msgstr "Activités du jour" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0 #, python-format msgid "Today Average Rating" msgstr "Évaluation moyenne aujourd'hui" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__total_response_hours msgid "Total Exchange Time in Hours" msgstr "Temps d'échange total en heures" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "Track & Bill Time" msgstr "Suivi & Facturation du temps" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "Track customer satisfaction on tickets" msgstr "Suivez la satisfaction client sur les tickets" #. module: helpdesk #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_sla_report_analysis_action #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_sla_report_analysis_dashboard_action msgid "" "Track the performance of your teams, the success rate of your tickets, and " "how quickly you reach your service level agreements (SLAs)." msgstr "" "Suivez les performances de vos équipes, le taux de réussite de vos tickets " "et la rapidité avec laquelle vous atteignez vos accords de niveau de service" " (SLA)." #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "Track the time spent on tickets" msgstr "Suivez le temps passé sur les tickets" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_twitter msgid "Twitter" msgstr "Twitter" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0 #: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0 #, python-format msgid "Two stars, with a maximum of three" msgstr "Deux étoiles, sur un maximum de trois" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__ticket_type_id #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__ticket_type_id #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__ticket_type_id #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base msgid "Type" msgstr "Type" #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__activity_exception_decoration msgid "Type of the exception activity on record." msgstr "Type d'activité d'exception enregistrée." #. module: helpdesk #: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_type_action #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__ticket_type_ids #: model:ir.ui.menu,name:helpdesk.helpdesk_ticket_type_menu msgid "Types" msgstr "Types" #. module: helpdesk #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_type_action msgid "Types are perfect for categorizing your tickets." msgstr "Les types sont parfaits pour catégoriser vos tickets." #. module: helpdesk #. odoo-python #: code:addons/helpdesk/models/helpdesk_stage.py:0 #, python-format msgid "Unarchive Tickets" msgstr "Désarchiver les tickets" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/controllers/portal.py:0 #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base #: model_terms:ir.ui.view,arch_db:helpdesk.portal_helpdesk_ticket #, python-format msgid "Unassigned" msgstr "Non assigné" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__unassigned_tickets #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis_closed msgid "Unassigned Tickets" msgstr "Tickets non assignés" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search msgid "Unread Messages" msgstr "Messages non lus" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0 #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla__priority__3 #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla_report_analysis__priority__3 #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket__priority__3 #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket_report_analysis__priority__3 #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base #, python-format msgid "Urgent" msgstr "Urgent" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0 #, python-format msgid "Use activities to organize your daily work." msgstr "Utilisez les activités pour organiser votre travail quotidien." #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_alias msgid "Use Alias" msgstr "Utiliser un alias" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__use_coupons msgid "Use Coupons" msgstr "Utiliser des bons de réduction" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__use_credit_notes msgid "Use Credit Notes" msgstr "Utiliser des avoirs" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__use_rating msgid "Use Customer Ratings" msgstr "Utiliser les évaluations des clients" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__use_product_repairs msgid "Use Repairs" msgstr "Utiliser les réparations" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__use_product_returns msgid "Use Returns" msgstr "Utiliser les retours" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0 #, python-format msgid "" "Use the chatter to send emails and communicate efficiently with your " "customers. Add new people to the followers' list to make them aware of the " "progress of this ticket." msgstr "" "Utilisez le chatter pour envoyer des emails et communiquer " "efficacement avec vos clients. Ajoutez de nouvelles personnes à la liste des" " abonnés pour les tenir au courant de l'avancement de ce ticket." #. module: helpdesk #: model:ir.model,name:helpdesk.model_res_users #: model:res.groups,name:helpdesk.group_helpdesk_user msgid "User" msgstr "Utilisateur" #. module: helpdesk #: model:helpdesk.team,name:helpdesk.helpdesk_team3 msgid "VIP Support" msgstr "Assistance VIP" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__privacy_visibility msgid "Visibility" msgstr "Visibilité" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "Visibility & Assignment" msgstr "Visibilité & Assignation" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0 #, python-format msgid "" "Want to boost your customer satisfaction?
Click Helpdesk to " "start." msgstr "" "Vous souhaitez booster la satisfaction de vos clients?
Cliquez" " sur Assistance pour commencer." #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup msgid "" "We hope to have addressed your request satisfactorily. If you no longer need" " our assistance, please close this ticket. Thank you for your collaboration." msgstr "" "Nous espérons avoir répondu à votre demande de manière satisfaisante. Si " "vous n'avez plus besoin de notre assistance, veuillez clôturer ce ticket. " "Nous vous remercions de votre collaboration." #. module: helpdesk #: model_terms:helpdesk.team,description:helpdesk.helpdesk_team1 #: model_terms:helpdesk.team,description:helpdesk.helpdesk_team3 msgid "" "We provide 24/7 support, Monday through Friday. Ticket responses are usually provided within 2 working days.
\n" " Support is mainly provided in English. We can also assist in Spanish, French, and Dutch." msgstr "" "Nous vous assistons 24/7 du lundi au vendredi. Nous répondons généralement aux tickets dans les 2 jours ouvrables.
\n" " L'assistance est principalement fournie en anglais, mais également en espagnol, en français et en néerlandais." #. module: helpdesk #: model:helpdesk.tag,name:helpdesk.tag_website msgid "Website" msgstr "Site Web" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_website_helpdesk_form msgid "Website Form" msgstr "Formulaire de site web" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__website_message_ids #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__website_message_ids msgid "Website Messages" msgstr "Messages du site web" #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_team__website_message_ids #: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__website_message_ids msgid "Website communication history" msgstr "Historique de communication du site web" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__time msgid "Within" msgstr "Dans" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__resource_calendar_id msgid "Working Hours" msgstr "Heures de travail" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__ticket_assignation_hours msgid "Working Hours to Assign" msgstr "Heures de travail pour assigner" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__ticket_close_hours msgid "Working Hours to Close" msgstr "Heures de travail pour clôturer" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__sla_exceeded_hours msgid "Working Hours to Reach SLA" msgstr "Heures de travail pour atteindre le SLA" #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_sla_status__exceeded_hours msgid "" "Working hours exceeded for reached SLAs compared with deadline. Positive " "number means the SLA was reached after the deadline." msgstr "" "Heures de travail dépassées pour atteindre les SLA comparé à la date " "d'échéance. Un nombre positif signifie que le SLA a été atteint après la " "date d'échéance." #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_team__resource_calendar_id msgid "Working hours used to determine the deadline of SLA Policies." msgstr "" "Heures de travail utilisées pour déterminer l'échéance des politiques SLA." #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_unarchive_wizard msgid "" "Would you like to unarchive all of the tickets contained in these stages as " "well?" msgstr "" "Souhaitez-vous également désarchiver tous les tickets contenus dans ces " "étapes ?" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_delete_wizard msgid "" "You cannot delete stages containing tickets. You can either archive them or " "first delete all of their tickets." msgstr "" "Vous ne pouvez pas supprimer des étapes contenant des tickets. Vous pouvez " "soit les archiver, soit d'abord supprimer tous leurs tickets." #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_delete_wizard msgid "" "You cannot delete stages containing tickets. You should first delete all of " "their tickets." msgstr "" "Vous ne pouvez pas supprimer des étapes contenant des tickets. Vous devez " "d'abord supprimer tous leurs tickets." #. module: helpdesk #: model:ir.model.constraint,message:helpdesk.constraint_res_users_target_closed_not_zero #: model:ir.model.constraint,message:helpdesk.constraint_res_users_target_rating_not_zero #: model:ir.model.constraint,message:helpdesk.constraint_res_users_target_success_not_zero msgid "You cannot have negative targets" msgstr "Vous ne pouvez pas avoir d'objectifs négatifs." #. module: helpdesk #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_sla msgid "You completed all your tickets on time." msgstr "Vous avez fini tous vos tickets dans les temps." #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_form msgid "e.g. Close urgent tickets within 36 hours" msgstr "par ex. Clôturer les tickets urgents dans les 36 heures" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "e.g. Customer Care" msgstr "par ex. Service clientèle" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_form #: model_terms:ir.ui.view,arch_db:helpdesk.quick_create_ticket_form msgid "e.g. Product arrived damaged" msgstr "par ex. Produit arrivé endommagé" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_type_view_tree msgid "e.g. Question" msgstr "par ex. Question" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "e.g. domain.com" msgstr "par ex. domain.com" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_website_helpdesk_slides msgid "eLearning" msgstr "eLearning" #. module: helpdesk #: model_terms:digest.tip,tip_description:helpdesk.digest_tip_helpdesk_0 msgid "generate tickets in your pipeline." msgstr "générez des tickets dans votre pipeline." #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.ticket_creation msgid "has been created from ticket:" msgstr "a été créé(e) à partir du ticket :" #. module: helpdesk #: model:ir.actions.server,name:helpdesk.helpdesk_ratings_server_action msgid "helpdesk view rating" msgstr "afficher les évaluations de l'assistance" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "team search" msgstr "recherche d'équipe" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/models/helpdesk_ticket.py:0 #, python-format msgid "tickets" msgstr "tickets" #. module: helpdesk #: model:mail.template,subject:helpdesk.rating_ticket_request_email_template msgid "" "{{ object.company_id.name or object.user_id.company_id.name or 'Helpdesk' " "}}: Service Rating Request" msgstr "" "{{ object.company_id.name or object.user_id.company_id.name or 'Helpdesk' " "}}\\: Demande d'évaluation du service" #. module: helpdesk #: model:mail.template,subject:helpdesk.new_ticket_request_email_template msgid "{{ object.name }}" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.team_rating_data msgid "{{rating.res_name if t['is_helpdesk_user'] else ''}}" msgstr "{{rating.res_name if t['is_helpdesk_user'] else ''}}"