311 lines
16 KiB
Python
311 lines
16 KiB
Python
# Part of Odoo. See LICENSE file for full copyright and licensing details.
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import itertools
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import random
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from markupsafe import Markup
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from odoo import models, _
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from odoo.tools import html_escape
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class MailBot(models.AbstractModel):
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_name = 'mail.bot'
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_description = 'Mail Bot'
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def _apply_logic(self, record, values, command=None):
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""" Apply bot logic to generate an answer (or not) for the user
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The logic will only be applied if odoobot is in a chat with a user or
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if someone pinged odoobot.
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:param record: the discuss channel where the user message was posted/odoobot will answer.
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:param values: msg_values of the message_post or other values needed by logic
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:param command: the name of the called command if the logic is not triggered by a message_post
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"""
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record.ensure_one()
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odoobot_id = self.env['ir.model.data']._xmlid_to_res_id("base.partner_root")
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if values.get("author_id") == odoobot_id or values.get("message_type") != "comment" and not command:
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return
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body = values.get("body", "").replace("\xa0", " ").strip().lower().strip(".!")
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if answer := self._get_answer(record, body, values, command):
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record.sudo().message_post(
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author_id=odoobot_id,
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body=answer,
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message_type="comment",
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silent=True,
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subtype_xmlid="mail.mt_comment",
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)
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@staticmethod
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def _get_style_dict():
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return {
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"new_line": Markup("<br>"),
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"bold_start": Markup("<b>"),
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"bold_end": Markup("</b>"),
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"command_start": Markup("<span class='o_odoobot_command'>"),
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"command_end": Markup("</span>"),
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"document_link_start": Markup("<a href='https://www.odoo.com/documentation' target='_blank'>"),
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"document_link_end": Markup("</a>"),
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"slides_link_start": Markup("<a href='https://www.odoo.com/slides' target='_blank'>"),
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"slides_link_end": Markup("</a>"),
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"paperclip_icon": Markup("<i class='fa fa-paperclip' aria-hidden='true'/>"),
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}
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def _get_answer(self, record, body, values, command=False):
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odoobot = self.env.ref("base.partner_root")
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# onboarding
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odoobot_state = self.env.user.odoobot_state
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if record.channel_type == "chat" and odoobot in record.channel_member_ids.partner_id:
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# main flow
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source = _("Thanks")
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description = _("This is a temporary canned response to see how canned responses work.")
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if odoobot_state == 'onboarding_emoji' and self._body_contains_emoji(body):
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self.env.user.odoobot_state = "onboarding_command"
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self.env.user.odoobot_failed = False
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return html_escape(
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_("Great! 👍%(new_line)sTo access special commands, %(bold_start)sstart your sentence "
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"with%(bold_end)s %(command_start)s/%(command_end)s. Try getting help."
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)) % self._get_style_dict()
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elif odoobot_state == 'onboarding_command' and command == 'help':
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self.env.user.odoobot_state = "onboarding_ping"
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self.env.user.odoobot_failed = False
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return html_escape(
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_("Wow you are a natural!%(new_line)sPing someone with @username to grab their attention. "
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"%(bold_start)sTry to ping me using%(bold_end)s %(command_start)s@OdooBot%(command_end)s"
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" in a sentence.")) % self._get_style_dict()
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elif odoobot_state == "onboarding_ping" and odoobot.id in values.get("partner_ids", []):
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self.env.user.odoobot_state = "onboarding_attachement"
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self.env.user.odoobot_failed = False
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return html_escape(
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_("Yep, I am here! 🎉 %(new_line)sNow, try %(bold_start)ssending an attachment%(bold_end)s,"
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" like a picture of your cute dog...")) % self._get_style_dict()
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elif odoobot_state == "onboarding_attachement" and values.get("attachment_ids"):
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self.env["mail.canned.response"].create({
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"source": source,
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"substitution": _("Thanks for your feedback. Goodbye!"),
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"description": description,
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})
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self.env.user.odoobot_failed = False
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self.env.user.odoobot_state = "onboarding_canned"
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return html_escape(
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_("Wonderful! 😇%(new_line)sTry typing %(command_start)s:%(command_end)s to use canned responses."
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" I've created a temporary one for you.")) % self._get_style_dict()
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elif odoobot_state == "onboarding_canned" and self.env.context.get("canned_response_ids"):
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self.env["mail.canned.response"].search([
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("create_uid", "=", self.env.user.id),
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("source", "=", source),
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("description", "=", description),
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]).unlink()
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self.env.user.odoobot_failed = False
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self.env.user.odoobot_state = "idle"
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return html_escape(
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_("Good, you can customize canned responses in the Discuss application."
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"%(new_line)s%(new_line)s%(bold_start)sIt's the end of this overview%(bold_end)s,"
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" you can now %(bold_start)sclose this conversation%(bold_end)s or start the tour again with"
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" typing %(command_start)sstart the tour%(command_end)s."
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" Enjoy discovering Odoo!")) % self._get_style_dict()
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# repeat question if needed
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elif odoobot_state == 'onboarding_canned' and not self._is_help_requested(body):
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self.env.user.odoobot_failed = True
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return html_escape(
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_("Not sure what you are doing. Please, type %(command_start)s:%(command_end)s and wait for the"
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" propositions. Select one of them and press enter.")) % self._get_style_dict()
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elif odoobot_state in (False, "idle", "not_initialized") and (_('start the tour') in body.lower()):
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self.env.user.odoobot_state = "onboarding_emoji"
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return _("To start, try to send me an emoji :)")
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# easter eggs
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elif odoobot_state == "idle" and body in ['❤️', _('i love you'), _('love')]:
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return _("Aaaaaw that's really cute but, you know, bots don't work that way. You're too human for me! Let's keep it professional ❤️")
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elif _('fuck') in body or "fuck" in body:
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return _("That's not nice! I'm a bot but I have feelings... 💔")
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# help message
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elif self._is_help_requested(body) or odoobot_state == 'idle':
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return html_escape(
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_("Unfortunately, I'm just a bot 😞 I don't understand! If you need help discovering our product, "
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"please check %(document_link_start)sour documentation%(document_link_end)s or"
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" %(slides_link_start)sour videos%(slides_link_end)s.")) % self._get_style_dict()
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else:
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# repeat question
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if odoobot_state == 'onboarding_emoji':
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self.env.user.odoobot_failed = True
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return (html_escape(
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_("Not exactly. To continue the tour, send an emoji:"
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" %(bold_start)stype%(bold_end)s%(command_start)s :)%(command_end)s and press enter."))
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% self._get_style_dict())
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elif odoobot_state == 'onboarding_attachement':
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self.env.user.odoobot_failed = True
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return html_escape(
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_("To %(bold_start)ssend an attachment%(bold_end)s, click on the %(paperclip_icon)s icon and"
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" select a file.")) % self._get_style_dict()
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elif odoobot_state == 'onboarding_command':
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self.env.user.odoobot_failed = True
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return html_escape(
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_("Not sure what you are doing. Please, type %(command_start)s/%(command_end)s and wait for the propositions."
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" Select %(command_start)shelp%(command_end)s and press enter.")) % self._get_style_dict()
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elif odoobot_state == 'onboarding_ping':
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self.env.user.odoobot_failed = True
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return html_escape(
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_("Sorry, I am not listening. To get someone's attention, %(bold_start)sping him%(bold_end)s."
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" Write %(command_start)s@OdooBot%(command_end)s and select me.")) % self._get_style_dict()
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return random.choice([
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html_escape(
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_("I'm not smart enough to answer your question.%(new_line)sTo follow my guide,"
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" ask: %(command_start)sstart the tour%(command_end)s.")) % self._get_style_dict(),
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_("Hmmm..."),
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_("I'm afraid I don't understand. Sorry!"),
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html_escape(
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_("Sorry I'm sleepy. Or not! Maybe I'm just trying to hide my unawareness of human language..."
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"%(new_line)sI can show you features if you write: %(command_start)sstart the"
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" tour%(command_end)s.")) % self._get_style_dict()
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])
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return False
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def _body_contains_emoji(self, body):
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# coming from https://unicode.org/emoji/charts/full-emoji-list.html
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emoji_list = itertools.chain(
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range(0x231A, 0x231c),
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range(0x23E9, 0x23f4),
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range(0x23F8, 0x23fb),
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range(0x25AA, 0x25ac),
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range(0x25FB, 0x25ff),
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range(0x2600, 0x2605),
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range(0x2614, 0x2616),
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range(0x2622, 0x2624),
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range(0x262E, 0x2630),
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range(0x2638, 0x263b),
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range(0x2648, 0x2654),
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range(0x265F, 0x2661),
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range(0x2665, 0x2667),
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range(0x267E, 0x2680),
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range(0x2692, 0x2698),
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range(0x269B, 0x269d),
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range(0x26A0, 0x26a2),
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range(0x26AA, 0x26ac),
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range(0x26B0, 0x26b2),
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range(0x26BD, 0x26bf),
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range(0x26C4, 0x26c6),
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range(0x26D3, 0x26d5),
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range(0x26E9, 0x26eb),
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range(0x26F0, 0x26f6),
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range(0x26F7, 0x26fb),
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range(0x2708, 0x270a),
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range(0x270A, 0x270c),
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range(0x270C, 0x270e),
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range(0x2733, 0x2735),
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range(0x2753, 0x2756),
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range(0x2763, 0x2765),
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range(0x2795, 0x2798),
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range(0x2934, 0x2936),
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range(0x2B05, 0x2b08),
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range(0x2B1B, 0x2b1d),
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range(0x1F170, 0x1f172),
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range(0x1F191, 0x1f19b),
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range(0x1F1E6, 0x1f200),
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range(0x1F201, 0x1f203),
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range(0x1F232, 0x1f23b),
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range(0x1F250, 0x1f252),
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range(0x1F300, 0x1f321),
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range(0x1F324, 0x1f32d),
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range(0x1F32D, 0x1f330),
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range(0x1F330, 0x1f336),
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range(0x1F337, 0x1f37d),
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range(0x1F37E, 0x1f380),
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range(0x1F380, 0x1f394),
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range(0x1F396, 0x1f398),
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range(0x1F399, 0x1f39c),
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range(0x1F39E, 0x1f3a0),
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range(0x1F3A0, 0x1f3c5),
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range(0x1F3C6, 0x1f3cb),
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range(0x1F3CB, 0x1f3cf),
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range(0x1F3CF, 0x1f3d4),
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range(0x1F3D4, 0x1f3e0),
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range(0x1F3E0, 0x1f3f1),
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range(0x1F3F3, 0x1f3f6),
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range(0x1F3F8, 0x1f400),
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range(0x1F400, 0x1f43f),
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range(0x1F442, 0x1f4f8),
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range(0x1F4F9, 0x1f4fd),
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range(0x1F500, 0x1f53e),
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range(0x1F549, 0x1f54b),
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range(0x1F54B, 0x1f54f),
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range(0x1F550, 0x1f568),
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range(0x1F56F, 0x1f571),
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range(0x1F573, 0x1f57a),
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range(0x1F58A, 0x1f58e),
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range(0x1F595, 0x1f597),
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range(0x1F5B1, 0x1f5b3),
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range(0x1F5C2, 0x1f5c5),
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range(0x1F5D1, 0x1f5d4),
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range(0x1F5DC, 0x1f5df),
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range(0x1F5FB, 0x1f600),
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range(0x1F601, 0x1f611),
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range(0x1F612, 0x1f615),
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range(0x1F61C, 0x1f61f),
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range(0x1F620, 0x1f626),
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range(0x1F626, 0x1f628),
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range(0x1F628, 0x1f62c),
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range(0x1F62E, 0x1f630),
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range(0x1F630, 0x1f634),
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range(0x1F635, 0x1f641),
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range(0x1F641, 0x1f643),
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range(0x1F643, 0x1f645),
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range(0x1F645, 0x1f650),
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range(0x1F680, 0x1f6c6),
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range(0x1F6CB, 0x1f6d0),
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range(0x1F6D1, 0x1f6d3),
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range(0x1F6E0, 0x1f6e6),
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range(0x1F6EB, 0x1f6ed),
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range(0x1F6F4, 0x1f6f7),
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range(0x1F6F7, 0x1f6f9),
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range(0x1F910, 0x1f919),
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range(0x1F919, 0x1f91f),
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range(0x1F920, 0x1f928),
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range(0x1F928, 0x1f930),
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range(0x1F931, 0x1f933),
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range(0x1F933, 0x1f93b),
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range(0x1F93C, 0x1f93f),
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range(0x1F940, 0x1f946),
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range(0x1F947, 0x1f94c),
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range(0x1F94D, 0x1f950),
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range(0x1F950, 0x1f95f),
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range(0x1F95F, 0x1f96c),
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range(0x1F96C, 0x1f971),
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range(0x1F973, 0x1f977),
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range(0x1F97C, 0x1f980),
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range(0x1F980, 0x1f985),
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range(0x1F985, 0x1f992),
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range(0x1F992, 0x1f998),
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range(0x1F998, 0x1f9a3),
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range(0x1F9B0, 0x1f9ba),
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range(0x1F9C1, 0x1f9c3),
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range(0x1F9D0, 0x1f9e7),
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range(0x1F9E7, 0x1fa00),
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[0x2328, 0x23cf, 0x24c2, 0x25b6, 0x25c0, 0x260e, 0x2611, 0x2618, 0x261d, 0x2620, 0x2626,
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0x262a, 0x2640, 0x2642, 0x2663, 0x2668, 0x267b, 0x2699, 0x26c8, 0x26ce, 0x26cf,
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0x26d1, 0x26fd, 0x2702, 0x2705, 0x270f, 0x2712, 0x2714, 0x2716, 0x271d, 0x2721, 0x2728, 0x2744, 0x2747, 0x274c,
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0x274e, 0x2757, 0x27a1, 0x27b0, 0x27bf, 0x2b50, 0x2b55, 0x3030, 0x303d, 0x3297, 0x3299, 0x1f004, 0x1f0cf, 0x1f17e,
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0x1f17f, 0x1f18e, 0x1f21a, 0x1f22f, 0x1f321, 0x1f336, 0x1f37d, 0x1f3c5, 0x1f3f7, 0x1f43f, 0x1f440, 0x1f441, 0x1f4f8,
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0x1f4fd, 0x1f4ff, 0x1f57a, 0x1f587, 0x1f590, 0x1f5a4, 0x1f5a5, 0x1f5a8, 0x1f5bc, 0x1f5e1, 0x1f5e3, 0x1f5e8, 0x1f5ef,
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0x1f5f3, 0x1f5fa, 0x1f600, 0x1f611, 0x1f615, 0x1f616, 0x1f617, 0x1f618, 0x1f619, 0x1f61a, 0x1f61b, 0x1f61f, 0x1f62c,
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0x1f62d, 0x1f634, 0x1f6d0, 0x1f6e9, 0x1f6f0, 0x1f6f3, 0x1f6f9, 0x1f91f, 0x1f930, 0x1f94c, 0x1f97a, 0x1f9c0]
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)
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if any(chr(emoji) in body for emoji in emoji_list):
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return True
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return False
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def _is_bot_pinged(self, values):
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odoobot_id = self.env['ir.model.data']._xmlid_to_res_id("base.partner_root")
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return odoobot_id in values.get('partner_ids', [])
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def _is_bot_in_private_channel(self, record):
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odoobot_id = self.env['ir.model.data']._xmlid_to_res_id("base.partner_root")
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if record._name == 'discuss.channel' and record.channel_type == 'chat':
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return odoobot_id in record.with_context(active_test=False).channel_partner_ids.ids
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return False
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def _is_help_requested(self, body):
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"""Returns whether a message linking to the documentation and videos
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should be sent back to the user.
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"""
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return any(token in body for token in ['help', _('help'), '?']) or self.env.user.odoobot_failed
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