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Odoo18-Base/enterprise-17.0/helpdesk/i18n/pt_BR.po
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# Translation of Odoo Server.
# This file contains the translation of the following modules:
# * helpdesk
#
# Translators:
# a75f12d3d37ea5bf159c4b3e85eb30e7_0fa6927, 2023
# Wil Odoo, 2024
# Maitê Dietze, 2024
#
msgid ""
msgstr ""
"Project-Id-Version: Odoo Server 17.0+e\n"
"Report-Msgid-Bugs-To: \n"
"POT-Creation-Date: 2024-01-26 16:09+0000\n"
"PO-Revision-Date: 2023-10-26 23:10+0000\n"
"Last-Translator: Maitê Dietze, 2024\n"
"Language-Team: Portuguese (Brazil) (https://app.transifex.com/odoo/teams/41243/pt_BR/)\n"
"MIME-Version: 1.0\n"
"Content-Type: text/plain; charset=UTF-8\n"
"Content-Transfer-Encoding: \n"
"Language: pt_BR\n"
"Plural-Forms: nplurals=3; plural=(n == 0 || n == 1) ? 0 : n != 0 && n % 1000000 == 0 ? 1 : 2;\n"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__answered_customer_message_count
msgid "# Exchanges"
msgstr "Nº de trocas"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__open_ticket_count
msgid "# Open Tickets"
msgstr "Nº de chamados abertos"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__rating_count
msgid "# Ratings"
msgstr "Nº de avaliações"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__sla_policy_count
msgid "# SLA Policy"
msgstr "Nº de políticas de SLA"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__urgent_ticket
msgid "# Urgent Ticket"
msgstr "Nº de chamados urgentes"
#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/models/helpdesk_sla.py:0
#: code:addons/helpdesk/models/helpdesk_team.py:0
#: code:addons/helpdesk/models/helpdesk_ticket.py:0
#, python-format
msgid "%s (copy)"
msgstr "%s (cópia)"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_form
msgid "(any of these tags)"
msgstr "(qualquer um desses marcadores)"
#. module: helpdesk
#: model:helpdesk.sla,name:helpdesk.helpdesk_sla_1
msgid "2 days to start"
msgstr "2 dias para começar"
#. module: helpdesk
#: model:helpdesk.sla,name:helpdesk.helpdesk_sla_2
msgid "7 days to finish"
msgstr "7 dias para concluir"
#. module: helpdesk
#: model:helpdesk.sla,name:helpdesk.helpdesk_sla_3
msgid "8 hours to finish"
msgstr "8 horas para concluir"
#. module: helpdesk
#: model_terms:digest.tip,tip_description:helpdesk.digest_tip_helpdesk_0
msgid "<b class=\"tip_title\">Tip: Create tickets from incoming emails</b>"
msgstr ""
"<b class=\"tip_title\">Dica: crie chamados a partir de e-mails recebidos "
"</b>"
#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0
#, python-format
msgid "<b>Drag &amp; drop</b> the card to change the stage of your ticket."
msgstr "<b>Arraste e solte</b> o cartão para mudar o estágio do seu chamado."
#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0
#, python-format
msgid ""
"<b>Log notes</b> for internal communications (you will only notify the "
"persons you specifically tag). Use <b>@ mentions</b> to ping a colleague or "
"<b># mentions</b> to contact a group of people."
msgstr ""
"<b>Registre notas</b> para comunicações internas (você só notificará as pessoas que marcar especificamente).\n"
" Use <b>@ menções</b> para marcar um colega \n"
" ou <b># menções</b> para entrar em contato com um grupo de pessoas."
#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0
#, python-format
msgid ""
"<center><strong><b>Good job!</b> You walked through all steps of this "
"tour.</strong></center>"
msgstr ""
"<center><strong><b>Bom trabalho!</b> Você passou por todas as etapas desse "
"tour.</strong></center>"
#. module: helpdesk
#: model:mail.template,body_html:helpdesk.solved_ticket_request_email_template
msgid ""
"<div>\n"
" Dear <t t-out=\"object.sudo().partner_id.name or 'Madam/Sir'\">Madam/Sir</t>,<br><br>\n"
" We would like to inform you that we have closed your ticket (reference <t t-out=\"object.id or ''\">15</t>). \n"
" We trust that the services provided have met your expectations and that you have found a satisfactory resolution to your issue.<br><br>\n"
" However, if you have any further questions or comments, please do not hesitate to reply to this email to re-open your ticket. \n"
" Our team is always here to help you and we will be happy to assist you with any further concerns you may have.<br><br>\n"
" Thank you for choosing our services and for your cooperation throughout this process. We truly value your business and appreciate the opportunity to serve you.<br><br>\n"
" Kind regards,<br><br>\n"
" <t t-out=\"object.team_id.name or 'Helpdesk'\">Helpdesk</t> Team.\n"
" </div>\n"
" "
msgstr ""
"<div>\n"
" Prezado(a) <t t-out=\"object.sudo().partner_id.name or 'Madam/Sir'\"></t>,<br><br>\n"
" Gostaríamos de informar que fechamos o seu chamado (referência <t t-out=\"object.id or ''\">15</t>). \n"
" Esperamos que os serviços prestados tenham atendido às suas expectativas e que você tenha encontrado uma resolução satisfatória para o seu problema.<br><br>\n"
" Entretanto, caso ainda tenha alguma dúvida ou comentário, sinta-se à vontade para responder a esse e-mail e reabrir o seu chamado. \n"
" A nossa equipe sempre estará aqui para te ajudar e te auxiliará com o que precisar.<br><br>\n"
" Agradecemos por escolher os nossos serviços e pela sua cooperação durante o processo. Valorizamos a sua preferência e agradecemos pela oportunidade de prestar serviços a você.<br><br>\n"
" Atenciosamente,<br><br>\n"
" A Equipe da<t t-out=\"object.team_id.name or 'Helpdesk'\">Central de Ajuda</t>.\n"
" </div>\n"
" "
#. module: helpdesk
#: model:mail.template,body_html:helpdesk.rating_ticket_request_email_template
msgid ""
"<div>\n"
" <t t-set=\"access_token\" t-value=\"object._rating_get_access_token()\"></t>\n"
" <t t-set=\"partner\" t-value=\"object._rating_get_partner()\"></t>\n"
" <table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width:100%; margin:0;\">\n"
" <tbody>\n"
" <tr><td valign=\"top\" style=\"font-size: 14px;\">\n"
" <t t-if=\"partner.name\">\n"
" Hello <t t-out=\"partner.name or ''\">Brandon Freeman</t>,<br><br>\n"
" </t>\n"
" <t t-else=\"\">\n"
" Hello,<br>\n"
" </t>\n"
" Please take a moment to rate our services related to the ticket \"<strong t-out=\"object.name or ''\">Table legs are unbalanced</strong>\"\n"
" <t t-if=\"object._rating_get_operator().name\">\n"
" assigned to <strong t-out=\"object._rating_get_operator().name or ''\">Mitchell Admin</strong>.<br><br>\n"
" </t>\n"
" <t t-else=\"\">\n"
" .<br><br>\n"
" </t>\n"
" </td></tr>\n"
" <tr><td style=\"text-align: center;\">\n"
" <table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" summary=\"o_mail_notification\" style=\"width:100%; margin: 32px 0px 32px 0px;\">\n"
" <tr><td style=\"font-size: 14px;\">\n"
" <strong>Tell us how you feel about our services</strong><br>\n"
" <span style=\"text-color: #888888\">(click on one of these smileys)</span>\n"
" </td></tr>\n"
" <tr><td style=\"font-size: 14px;\">\n"
" <table style=\"width:100%;text-align:center;margin-top:2rem;\">\n"
" <tr>\n"
" <td>\n"
" <a t-attf-href=\"/rate/{{ access_token }}/5\">\n"
" <img alt=\"Satisfied\" src=\"/rating/static/src/img/rating_5.png\" title=\"Satisfied\">\n"
" </a>\n"
" </td>\n"
" <td>\n"
" <a t-attf-href=\"/rate/{{ access_token }}/3\">\n"
" <img alt=\"Okay\" src=\"/rating/static/src/img/rating_3.png\" title=\"Okay\">\n"
" </a>\n"
" </td>\n"
" <td>\n"
" <a t-attf-href=\"/rate/{{ access_token }}/1\">\n"
" <img alt=\"Dissatisfied\" src=\"/rating/static/src/img/rating_1.png\" title=\"Dissatisfied\">\n"
" </a>\n"
" </td>\n"
" </tr>\n"
" </table>\n"
" </td></tr>\n"
" </table>\n"
" </td></tr>\n"
" <tr><td valign=\"top\" style=\"font-size: 14px;\">\n"
" We appreciate your feedback. It helps us improve continuously.\n"
" <br><br><span style=\"margin: 0px 0px 0px 0px; font-size: 12px; opacity: 0.5; color: #454748;\">This customer survey has been sent because your ticket has been moved to the stage <b t-out=\"object.stage_id.name or ''\">In Progress</b>.</span>\n"
" </td></tr>\n"
" </tbody>\n"
" </table>\n"
"</div>\n"
" "
msgstr ""
"<div>\n"
" <t t-set=\"access_token\" t-value=\"object._rating_get_access_token()\"></t>\n"
" <t t-set=\"partner\" t-value=\"object._rating_get_partner()\"></t>\n"
" <table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width:100%; margin:0;\">\n"
" <tbody>\n"
" <tr><td valign=\"top\" style=\"font-size: 14px;\">\n"
" <t t-if=\"partner.name\">\n"
" Olá <t t-out=\"partner.name or ''\">Maria da Silva</t>,<br><br>\n"
" </t>\n"
" <t t-else=\"\">\n"
" Olá,<br>\n"
" </t>\n"
" Reserve um momento para avaliar nossos serviços relacionados ao chamado \"<strong t-out=\"object.name or ''\">As pernas da mesa não estão balanceadas</strong>\"\n"
" <t t-if=\"object._rating_get_operator().name\">\n"
" atribuído a <strong t-out=\"object._rating_get_operator().name or ''\">Mitchell Admin</strong>.<br><br>\n"
" </t>\n"
" <t t-else=\"\">\n"
" .<br><br>\n"
" </t>\n"
" </td></tr>\n"
" <tr><td style=\"text-align: center;\">\n"
" <table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" summary=\"o_mail_notification\" style=\"width:100%; margin: 32px 0px 32px 0px;\">\n"
" <tr><td style=\"font-size: 14px;\">\n"
" <strong>Diga-nos como você se sente em relação aos nossos serviços</strong><br>\n"
" <span style=\"text-color: #888888\">(clique em um dos ícones)</span>\n"
" </td></tr>\n"
" <tr><td style=\"font-size: 14px;\">\n"
" <table style=\"width:100%;text-align:center;margin-top:2rem;\">\n"
" <tr>\n"
" <td>\n"
" <a t-attf-href=\"/rate/{{ access_token }}/5\">\n"
" <img alt=\"Satisfied\" src=\"/rating/static/src/img/rating_5.png\" title=\"Satisfied\">\n"
" </a>\n"
" </td>\n"
" <td>\n"
" <a t-attf-href=\"/rate/{{ access_token }}/3\">\n"
" <img alt=\"Okay\" src=\"/rating/static/src/img/rating_3.png\" title=\"Okay\">\n"
" </a>\n"
" </td>\n"
" <td>\n"
" <a t-attf-href=\"/rate/{{ access_token }}/1\">\n"
" <img alt=\"Dissatisfied\" src=\"/rating/static/src/img/rating_1.png\" title=\"Dissatisfied\">\n"
" </a>\n"
" </td>\n"
" </tr>\n"
" </table>\n"
" </td></tr>\n"
" </table>\n"
" </td></tr>\n"
" <tr><td valign=\"top\" style=\"font-size: 14px;\">\n"
" Agradecemos seus comentários. Eles nos ajudam a melhorar continuamente.\n"
" <br><br><span style=\"margin: 0px 0px 0px 0px; font-size: 12px; opacity: 0.5; color: #454748;\">Esta pesquisa com o cliente foi enviada porque seu chamado foi transferido para o estágio <b t-out=\"object.stage_id.name or ''\">Em andamento</b>.</span>\n"
" </td></tr>\n"
" </tbody>\n"
" </table>\n"
"</div>\n"
" "
#. module: helpdesk
#: model:mail.template,body_html:helpdesk.new_ticket_request_email_template
msgid ""
"<div>\n"
" Dear <t t-out=\"object.sudo().partner_id.name or object.sudo().partner_name or 'Madam/Sir'\">Madam/Sir</t>,<br><br>\n"
" Your request\n"
" <t t-if=\"object.get_portal_url()\">\n"
" <a t-attf-href=\"/my/ticket/{{ object.id }}/{{ object.access_token }}\" t-out=\"object.name or ''\">Table legs are unbalanced</a>\n"
" </t>\n"
" has been received and is being reviewed by our <t t-out=\"object.team_id.name or ''\">VIP Support</t> team.<br><br>\n"
" The reference for your ticket is <strong><t t-out=\"object.ticket_ref or ''\">15</t></strong>.<br><br>\n"
"\n"
" To provide any additional information, simply reply to this email.<br><br>\n"
" <t t-if=\"object.team_id.show_knowledge_base\">\n"
" Don't hesitate to visit our <a t-attf-href=\"{{ object.team_id.get_knowledge_base_url() }}\">Help Center</a>. You might find the answer to your question.\n"
" <br><br>\n"
" </t>\n"
" <t t-if=\"object.team_id.allow_portal_ticket_closing\">\n"
" Feel free to close your ticket if our help is no longer needed. Thank you for your collaboration.<br><br>\n"
" </t>\n"
"\n"
" <div style=\"text-align: center; padding: 16px 0px 16px 0px;\">\n"
" <a style=\"background-color: #875A7B; padding: 8px 16px 8px 16px; text-decoration: none; color: #fff; border-radius: 5px; font-size:13px;\" t-att-href=\"object.get_portal_url()\" target=\"_blank\">View Ticket</a>\n"
" <t t-if=\"object.team_id.allow_portal_ticket_closing\">\n"
" <a style=\"background-color: #875A7B; padding: 8px 16px 8px 16px; text-decoration: none; color: #fff; border-radius: 5px; font-size:13px;\" t-att-href=\"'/my/ticket/close/%s/%s' % (object.id, object.access_token)\" target=\"_blank\">Close Ticket</a>\n"
" </t>\n"
" <t t-if=\"object.team_id.use_website_helpdesk_forum or object.team_id.use_website_helpdesk_knowledge or object.team_id.use_website_helpdesk_slides\">\n"
" <a style=\"background-color: #875A7B; padding: 8px 16px 8px 16px; text-decoration: none; color: #fff; border-radius: 5px; font-size:13px;\" t-att-href=\"object.team_id.feature_form_url\" target=\"_blank\">Visit Help Center</a>\n"
" </t><br><br>\n"
" </div>\n"
"\n"
" Best regards,<br><br>\n"
" <t t-out=\"object.team_id.name or 'Helpdesk'\">Helpdesk</t> Team\n"
"</div>\n"
" "
msgstr ""
"<div>\n"
" Prezado(a) <t t-out=\"object.sudo().partner_id.name or object.sudo().partner_name or 'Madam/Sir'\"></t>,<br><br>\n"
" Sua solicitação\n"
" <t t-if=\"object.get_portal_url()\">\n"
" <a t-attf-href=\"/my/ticket/{{ object.id }}/{{ object.access_token }}\" t-out=\"object.name or ''\">As pernas da mesa estão desparelhas</a>\n"
" </t>\n"
" foi recebida e está sendo revisada por nossa <t t-out=\"object.team_id.name or ''\">equipe de suporte VIP</t>.<br><br>\n"
" A referência do seu chamado é <strong><t t-out=\"object.ticket_ref or ''\">15</t></strong>.<br><br>\n"
"\n"
" Para fornecer informações adicionais, basta responder a este e-mail.<br><br>\n"
" <t t-if=\"object.team_id.show_knowledge_base\">\n"
" Não hesite em visitar nossa <a t-attf-href=\"{{ object.team_id.get_knowledge_base_url() }}\">Central de Ajuda</a>. Você pode encontrar a resposta para sua pergunta.\n"
" <br><br>\n"
" </t>\n"
" <t t-if=\"object.team_id.allow_portal_ticket_closing\">\n"
" Fique à vontade para encerrar o seu chamado, se o suporte não for mais necessário. Agradecemos por sua colaboração<br><br>\n"
" </t>\n"
"\n"
" <div style=\"text-align: center; padding: 16px 0px 16px 0px;\">\n"
" <a style=\"background-color: #875A7B; padding: 8px 16px 8px 16px; text-decoration: none; color: #fff; border-radius: 5px; font-size:13px;\" t-att-href=\"object.get_portal_url()\" target=\"_blank\">Visualizar chamado</a>\n"
" <t t-if=\"object.team_id.allow_portal_ticket_closing\">\n"
" <a style=\"background-color: #875A7B; padding: 8px 16px 8px 16px; text-decoration: none; color: #fff; border-radius: 5px; font-size:13px;\" t-att-href=\"'/my/ticket/close/%s/%s' % (object.id, object.access_token)\" target=\"_blank\">Encerrar chamado</a>\n"
" </t>\n"
" <t t-if=\"object.team_id.use_website_helpdesk_forum or object.team_id.use_website_helpdesk_knowledge or object.team_id.use_website_helpdesk_slides\">\n"
" <a style=\"background-color: #875A7B; padding: 8px 16px 8px 16px; text-decoration: none; color: #fff; border-radius: 5px; font-size:13px;\" t-att-href=\"object.team_id.feature_form_url\" target=\"_blank\">Visitar a Central de Ajuda</a>\n"
" </t><br><br>\n"
" </div>\n"
"\n"
" Atenciosamente,<br><br>\n"
" Equipe da <t t-out=\"object.team_id.name or 'Helpdesk'\">Central de Ajuda</t> \n"
"</div>\n"
" "
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
msgid ""
"<i class=\"fa fa-envelope-o\" title=\"Domain alias\" role=\"img\" aria-"
"label=\"Domain alias\"/>&amp;nbsp;"
msgstr ""
"<i class=\"fa fa-envelope-o\" title=\"Domain alias\" role=\"img\" aria-"
"label=\"Domain alias\"/>&amp;nbsp;"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_form
msgid ""
"<i class=\"fa fa-fw o_button_icon fa-smile-o text-success\" invisible=\"rating_avg &lt; 3.66\" title=\"Satisfied\"/>\n"
" <i class=\"fa fa-fw o_button_icon fa-meh-o text-warning\" invisible=\"rating_avg &lt; 2.33 or rating_avg &gt;= 3.66\" title=\"Okay\"/>\n"
" <i class=\"fa fa-fw o_button_icon fa-frown-o text-danger\" invisible=\"rating_avg &gt;= 2.33\" title=\"Dissatisfied\"/>"
msgstr ""
"<i class=\"fa fa-fw o_button_icon fa-smile-o text-success\" invisible=\"rating_avg &lt; 3.66\" title=\"Satisfied\"/>\n"
" <i class=\"fa fa-fw o_button_icon fa-meh-o text-warning\" invisible=\"rating_avg &lt; 2.33 or rating_avg &gt;= 3.66\" title=\"Okay\"/>\n"
" <i class=\"fa fa-fw o_button_icon fa-frown-o text-danger\" invisible=\"rating_avg &gt;= 2.33\" title=\"Dissatisfied\"/>"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_form
msgid ""
"<i class=\"fa fa-lg fa-clock-o me-2 mt-1\" aria-label=\"Sla Deadline\" "
"title=\"Sla Deadline\"/>"
msgstr ""
"<i class=\"fa fa-lg fa-clock-o me-2 mt-1\" aria-label=\"Sla Deadline\" "
"title=\"Sla Deadline\"/>"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid ""
"<i class=\"fa fa-lightbulb-o\" role=\"img\"/><span class=\"ms-2\">To use an "
"email alias, the first step is to configure an Alias Domain. You can achieve"
" this by navigating to the General Settings and configuring the "
"corresponding field.</span>"
msgstr ""
"<i class=\"fa fa-lightbulb-o\" role=\"img\"/><span class=\"ms-2\">Para usar "
"um alias de e-mail, a primeira etapa é configurar um domínio de alias. Você "
"pode fazer isso acessando as Configurações gerais e configurando o campo "
"correspondente.</span>"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid ""
"<i class=\"fa fa-lightbulb-o\"/>\n"
" <span class=\"ms-2\">\n"
" Type <b>/ticket</b> to create tickets<br/>\n"
" Type <b>/search_tickets</b> to find tickets<br/>\n"
" Type <b>:shortcut</b> to insert canned responses in your messages\n"
" </span>"
msgstr ""
"<i class=\"fa fa-lightbulb-o\"/>\n"
" <span class=\"ms-2\">\n"
" Digite <b>/ticket</b> para criar chamados<br/>\n"
" Digite <b>/search_tickets</b> para buscar chamados<br/>\n"
" Digite <b>:shortcut</b> para inserir respostas prontas em suas mensagens\n"
" </span>"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "<i class=\"fa fa-lightbulb-o\"/>&amp;nbsp;"
msgstr "<i class=\"fa fa-lightbulb-o\"/>&amp;nbsp;"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "<i class=\"fa fa-warning\"/>&amp;nbsp;"
msgstr "<i class=\"fa fa-warning\"/>&amp;nbsp;"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup
msgid "<small class=\"text-end\">Stage:</small>"
msgstr "<small class=\"text-end\">Estágio:</small>"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup
msgid "<small class=\"text-muted\">Assigned to</small>"
msgstr "<small class=\"text-muted\">Atribuído a</small>"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup
msgid "<small class=\"text-muted\">Customer</small>"
msgstr "<small class=\"text-muted\">Cliente</small>"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.portal_helpdesk_ticket
msgid "<small>#</small>"
msgstr "<small>#</small>"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_form
msgid ""
"<span class=\"fa fa-exclamation-triangle text-warning oe_edit_only\" "
"title=\"By saving this change, the customer phone number will also be "
"updated.\" invisible=\"not is_partner_phone_update\"/>"
msgstr ""
"<span class=\"fa fa-exclamation-triangle text-warning oe_edit_only\" "
"title=\"By saving this change, the customer phone number will also be "
"updated.\" invisible=\"not is_partner_phone_update\"/>"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_activity
msgid "<span class=\"m-1\"/>#"
msgstr "<span class=\"m-1\"/>#"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_form
msgid "<span class=\"o_field_widget o_readonly_modifier\">Working Hours</span>"
msgstr ""
"<span class=\"o_field_widget o_readonly_modifier\">Horas de trabalho</span>"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_form
msgid "<span class=\"o_stat_text order-2\">Open</span>"
msgstr "<span class=\"o_stat_text order-2\">Aberto</span>"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_form
msgid "<span class=\"o_stat_text order-2\">Tickets</span>"
msgstr "<span class=\"o_stat_text order-2\">Chamados</span>"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid ""
"<span class=\"o_stat_text\">\n"
" Avg. Rating\n"
" </span>"
msgstr ""
"<span class=\"o_stat_text\">\n"
" Avaliação média\n"
" </span>"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.view_partner_form_inherit_helpdesk
msgid "<span class=\"o_stat_text\"> Tickets</span>"
msgstr "<span class=\"o_stat_text\"> Chamados</span>"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_form
msgid "<span class=\"o_stat_text\">Rating</span>"
msgstr "<span class=\"o_stat_text\">Avaliação</span>"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
msgid "<span class=\"text-muted\">Failed</span>"
msgstr "<span class=\"text-muted\">Falhou</span>"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
msgid "<span class=\"text-muted\">Open</span>"
msgstr "<span class=\"text-muted\">Aberto</span>"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
msgid "<span class=\"text-muted\">Unassigned</span>"
msgstr "<span class=\"text-muted\">Não atribuído</span>"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
msgid "<span class=\"text-muted\">Urgent</span>"
msgstr "<span class=\"text-muted\">Urgente</span>"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "<span><b>Followers </b></span>"
msgstr "<span><b>Seguidores </b></span>"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
msgid "<span>Average Rating</span>"
msgstr "<span>Avaliação média</span>"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
msgid "<span>Reporting</span>"
msgstr "<span>Relatórios</span>"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
msgid "<span>SLA Success Rate</span>"
msgstr "<span>Taxa de sucesso do SLA</span>"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
msgid "<span>Tickets Closed</span>"
msgstr "<span>Chamados encerrados</span>"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
msgid "<span>View</span>"
msgstr "<span>Visualizar</span>"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup
msgid ""
"<span>Your ticket has successfully been closed. Thank you for your "
"collaboration.</span>"
msgstr ""
"<span>Seu chamado foi encerrado com sucesso. Obrigado por sua "
"colaboração.</span>"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "<span>days of inactivity</span>"
msgstr "<span>dias de inatividade</span>"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup
msgid "<strong class=\"col-lg-2\">Managed by</strong>"
msgstr "<strong class=\"col-lg-2\">Gerenciado por</strong>"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup
msgid "<strong class=\"col-lg-3\">Reported on</strong>"
msgstr "<strong class=\"col-lg-3\">Reportado em</strong>"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "<strong>After</strong>"
msgstr "<strong>Após</strong>"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "<strong>Alias </strong>"
msgstr "<strong>Alias </strong>"
#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_team__alias_defaults
msgid ""
"A Python dictionary that will be evaluated to provide default values when "
"creating new records for this alias."
msgstr ""
"Um dicionário python que será avaliado para fornecer valores padrões ao "
"criar novos registros para este alias."
#. module: helpdesk
#: model:ir.model.constraint,message:helpdesk.constraint_helpdesk_tag_name_uniq
msgid "A tag with the same name already exists."
msgstr "Já existe um marcador com o mesmo nome."
#. module: helpdesk
#: model:ir.model.constraint,message:helpdesk.constraint_helpdesk_ticket_type_name_uniq
msgid "A type with the same name already exists."
msgstr "Já existe um tipo com o mesmo nome."
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__description
msgid "About Team"
msgstr "Sobre a equipe"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Accept Emails From"
msgstr "Aceitar e-mails de"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__access_instruction_message
msgid "Access Instruction Message"
msgstr "Mensagem de instrução de acesso"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__access_warning
msgid "Access warning"
msgstr "Aviso de acesso"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__message_needaction
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__message_needaction
msgid "Action Needed"
msgstr "Requer ação"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__active
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__active
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__active
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__active
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__active
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__active
msgid "Active"
msgstr "Ativo"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__activity_ids
msgid "Activities"
msgstr "Atividades"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__activity_exception_decoration
msgid "Activity Exception Decoration"
msgstr "Decoração de atividade excepcional"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__activity_state
msgid "Activity State"
msgstr "Status da atividade"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__activity_type_icon
msgid "Activity Type Icon"
msgstr "Ícone do tipo de atividade"
#. module: helpdesk
#: model:ir.actions.act_window,name:helpdesk.mail_activity_type_action_config_helpdesk
#: model:ir.ui.menu,name:helpdesk.helpdesk_menu_config_activity_type
msgid "Activity Types"
msgstr "Tipos de atividades"
#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0
#, python-format
msgid ""
"Adapt your <b>pipeline</b> to your workflow by adding <b>stages</b> <i>(e.g."
" Awaiting Customer Feedback, etc.).</i>"
msgstr ""
"Adapte seu <b>funil</b> ao seu fluxo de trabalho adicionando <b>estágios</b>"
" <i>(ex.: aguardando feedback do cliente, etc.).</i>"
#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_stage_action
msgid ""
"Adapt your pipeline to your workflow and track the progress of your tickets."
msgstr ""
"Adapte seu funil ao seu fluxo de trabalho e acompanhe o progresso de seus "
"chamados."
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_stage_view_form
msgid ""
"Add a description to help your coworkers understand the meaning and purpose "
"of the stage."
msgstr ""
"Adicione uma descrição para ajudar seus colegas de trabalho a entender o "
"significado e a finalidade do estágio."
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_stage_view_form
msgid "Add a description..."
msgstr "Adicionar uma descrição..."
#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0
#, python-format
msgid ""
"Add your stage and place it at the right step of your workflow by dragging &"
" dropping it."
msgstr ""
"Adicione seu estágio e coloque-o na etapa correta do seu fluxo de trabalho "
"arrastando e soltando-o."
#. module: helpdesk
#: model:res.groups,name:helpdesk.group_helpdesk_manager
msgid "Administrator"
msgstr "Administrador"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "After-Sales"
msgstr "Pós vendas"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_id
msgid "Alias"
msgstr "Alias"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_contact
msgid "Alias Contact Security"
msgstr "Segurança de contato do alias"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_domain_id
msgid "Alias Domain"
msgstr "Domínio do alias"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_domain
msgid "Alias Domain Name"
msgstr "Nome de domínio do alias"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_full_name
msgid "Alias Email"
msgstr "E-mail do alias"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_email_from
msgid "Alias Email From"
msgstr "Alias de e-mail de"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_name
msgid "Alias Name"
msgstr "Nome do alias"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_status
msgid "Alias Status"
msgstr "Status do alias"
#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_team__alias_status
msgid "Alias status assessed on the last message received."
msgstr "Status do alias avaliado na última mensagem recebida."
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_model_id
msgid "Aliased Model"
msgstr "Modelo de alias"
#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/controllers/portal.py:0
#, python-format
msgid "All"
msgstr "Tudo"
#. module: helpdesk
#: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_action_main_tree
#: model:ir.ui.menu,name:helpdesk.helpdesk_ticket_menu_all
msgid "All Tickets"
msgstr "Todos os chamados"
#. module: helpdesk
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_team__privacy_visibility__internal
msgid "All internal users (company)"
msgstr "Todos os usuários internos (empresa)"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Allow your customers to close their own tickets"
msgstr "Permitir que clientes fechem seus próprios chamados"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_delete_wizard
msgid "Archive Stages"
msgstr "Arquivar estágios"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_form
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_search
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_stage_view_form
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_stage_view_search
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_search
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_form
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis_closed
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
msgid "Archived"
msgstr "Arquivado"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_delete_confirmation_wizard
msgid "Are you sure you want to continue?"
msgstr "Tem certeza de que deseja continuar?"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_delete_wizard
msgid "Are you sure you want to delete these stages?"
msgstr "Tem certeza de que deseja excluir esses estágios?"
#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0
#, python-format
msgid "Assign the ticket to a <b>member of your team</b>."
msgstr "Atribua o chamado a um <b>membro da sua equipe</b>."
#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/controllers/portal.py:0
#, python-format
msgid "Assigned"
msgstr "Atribuído"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__user_id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__user_id
msgid "Assigned To"
msgstr "Atribuído a"
#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/controllers/portal.py:0
#: code:addons/helpdesk/controllers/portal.py:0
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__user_id
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
#: model_terms:ir.ui.view,arch_db:helpdesk.portal_helpdesk_ticket
#: model_terms:ir.ui.view,arch_db:helpdesk.rating_rating_view_form_inherit_helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.rating_rating_view_search_inherit_helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.rating_rating_view_tree_inherit_helpdesk
#, python-format
msgid "Assigned to"
msgstr "Atribuído a"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis_closed
msgid "Assignee"
msgstr "Responsável"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__assign_method
msgid "Assignment Method"
msgstr "Método de atribuição"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_stage_view_form
msgid ""
"At each stage, employees can block tickets or mark them as ready for the next step.\n"
" You can customize the meaning of each state."
msgstr ""
"Em cada estágio, os funcionários podem bloquear chamados ou marcá-los como prontos para a próxima etapa.\n"
"Você pode personalizar o significado de cada situação."
#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/models/helpdesk_ticket.py:0
#, python-format
msgid ""
"At this time, there is no customer preview available to show. The current "
"ticket cannot be accessed by the customer, as it belongs to a helpdesk team "
"that is not publicly available, or there is no customer associated with the "
"ticket."
msgstr ""
"No momento, não há visualização do cliente disponível para exibição. O "
"chamado atual não pode ser acessado pelo cliente, pois pertence a uma equipe"
" da central de ajuda que não está disponível publicamente ou não há nenhum "
"cliente associado ao chamado."
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__message_attachment_count
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__message_attachment_count
msgid "Attachment Count"
msgstr "Contagem de anexos"
#. module: helpdesk
#: model:res.groups,name:helpdesk.group_auto_assignment
msgid "Auto Assigment"
msgstr "Atribuição automática"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid ""
"Automate the assignment of new tickets to the right people, and make sure "
"all tickets are being handled"
msgstr ""
"Automatize a atribuição de novos chamados às pessoas certas e certifique-se "
"de que todos os chamados estão sendo tratados."
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__auto_assignment
msgid "Automatic Assignment"
msgstr "Atribuição automática"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__auto_close_ticket
msgid "Automatic Closing"
msgstr "Fechamento automático"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.team_rating_progress_data
msgid "Average"
msgstr "Média"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__avg_response_hours
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__avg_response_hours
msgid "Average Hours to Respond"
msgstr "Média de horas para responder"
#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__rating_avg
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__rating_avg
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__rating_avg
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__rating_avg
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
#, python-format
msgid "Average Rating"
msgstr "Avaliação média"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__rating_avg_percentage
msgid "Average Rating (%)"
msgstr "Avaliação média (%)"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_kanban
msgid "Average Rating: Dissatisfied"
msgstr "Avaliação média: insatisfeito"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_kanban
msgid "Average Rating: Okay"
msgstr "Avaliação média: bom"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_kanban
msgid "Average Rating: Satisfied"
msgstr "Avaliação média: satisfeito"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
msgid "Average rating for the last 7 days"
msgstr "Avaliação média dos últimos 7 dias"
#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#, python-format
msgid "Avg 7 Days Customer Satisfaction"
msgstr "Média de satisfação do cliente em 7 dias"
#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#, python-format
msgid "Avg Last 7 days"
msgstr "Média dos últimos 7 dias"
#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#, python-format
msgid "Avg Open Hours"
msgstr "Média de horas em aberto"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.team_rating_progress_data
msgid "Bad"
msgstr "Ruim"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Bill the time spent on your tickets to your customers"
msgstr "Fature o tempo gasto em seus chamados para seus clientes"
#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/models/helpdesk_stage.py:0
#: model:helpdesk.stage,legend_blocked:helpdesk.stage_cancelled
#: model:helpdesk.stage,legend_blocked:helpdesk.stage_in_progress
#: model:helpdesk.stage,legend_blocked:helpdesk.stage_new
#: model:helpdesk.stage,legend_blocked:helpdesk.stage_on_hold
#: model:helpdesk.stage,legend_blocked:helpdesk.stage_solved
#, python-format
msgid "Blocked"
msgstr "Bloqueado"
#. module: helpdesk
#: model:helpdesk.tag,name:helpdesk.tag_crm
msgid "CRM"
msgstr "CRM"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__campaign_id
msgid "Campaign"
msgstr "Campanha"
#. module: helpdesk
#: model:helpdesk.stage,name:helpdesk.stage_cancelled
msgid "Canceled"
msgstr "Cancelado"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid ""
"Centralize, manage, share and grow your knowledge library. Allow customers "
"to search your articles in the help center for answers to their questions."
msgstr ""
"Centralize, gerencie, compartilhe e amplie sua biblioteca de conhecimento. "
"Permita que os clientes pesquisem seus artigos na central de ajuda para "
"obter respostas."
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Channels"
msgstr "Canais"
#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_target/helpdesk_team_target.xml:0
#, python-format
msgid "Click to set"
msgstr "Clique para definir"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup
msgid "Close"
msgstr "Fechar"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup
msgid "Close Ticket"
msgstr "Fechar chamado"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__close_date
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__close_date
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__close_date
msgid "Close date"
msgstr "Data de fechamento"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Close inactive tickets automatically"
msgstr "Fechar automaticamente os chamados inativos"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup
msgid "Close ticket"
msgstr "Fechar chamado"
#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/controllers/portal.py:0
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
#, python-format
msgid "Closed"
msgstr "Fechado"
#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_action_7days_tickets
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis
#, python-format
msgid "Closed Tickets"
msgstr "Chamados fechados"
#. module: helpdesk
#: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_action_close_analysis
msgid "Closed Tickets Analysis"
msgstr "Análise de chamados fechados"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__closed_by_partner
msgid "Closed by Partner"
msgstr "Fechado pelo usuário"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
msgid "Closed in Last 30 days"
msgstr "Fechado nos últimos 30 dias"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
msgid "Closed in Last 7 days"
msgstr "Fechado nos últimos 7 dias"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__allow_portal_ticket_closing
msgid "Closure by Customers"
msgstr "Fechamento por cliente"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_tag__color
msgid "Color"
msgstr "Cor"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_status__color
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__color
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__color
msgid "Color Index"
msgstr "Índice de cores"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.rating_rating_view_search_inherit_helpdesk
msgid "Comment"
msgstr "Comentário"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__commercial_partner_id
msgid "Commercial Entity"
msgstr "Entidade comercial"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup
msgid "Communication history"
msgstr "Histórico de comunicação"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_website_helpdesk_forum
msgid "Community Forum"
msgstr "Fórum da comunidade"
#. module: helpdesk
#: model:ir.model,name:helpdesk.model_res_company
msgid "Companies"
msgstr "Empresas"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__company_id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__company_id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__company_id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__company_id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__company_id
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_search
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_search
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
msgid "Company"
msgstr "Empresa"
#. module: helpdesk
#: model:ir.ui.menu,name:helpdesk.helpdesk_menu_config
msgid "Configuration"
msgstr "Configuração"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_delete_confirmation_wizard
#: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_unarchive_wizard
msgid "Confirm"
msgstr "Confirmar"
#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/wizard/helpdesk_stage_delete.py:0
#, python-format
msgid "Confirmation"
msgstr "Confirmação"
#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_sla
msgid "Congratulations!"
msgstr "Parabéns!"
#. module: helpdesk
#: model:ir.model,name:helpdesk.model_res_partner
#: model_terms:ir.ui.view,arch_db:helpdesk.portal_helpdesk_ticket
#: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup
msgid "Contact"
msgstr "Contato"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_coupons
msgid "Coupons"
msgstr "Cupons"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
msgid "Create Date"
msgstr "Data de criação"
#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.email_template_action_helpdesk
msgid "Create a new template"
msgstr "Criar um novo modelo"
#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_team_action
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_team_dashboard_action_main
msgid ""
"Create teams to organize your tickets by expertise or geographical region, "
"and define a different workflow for each team."
msgstr ""
"Crie equipes para organizar seus chamados por especialização ou região "
"geográfica e defina um fluxo de trabalho diferente para cada equipe."
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Create tickets by sending an email to an alias"
msgstr "Criar chamados enviando um e-mail para um alias"
#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_7days_success
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_7days_tickets
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_7dayssuccess
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_close_analysis
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_dashboard
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_success
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_team_performance
msgid "Create tickets to get statistics."
msgstr "Crie chamados para obter estatísticas."
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__create_date
msgid "Created On"
msgstr "Criado em"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__create_uid
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_status__create_uid
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__create_uid
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage_delete_wizard__create_uid
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_tag__create_uid
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__create_uid
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__create_uid
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_type__create_uid
msgid "Created by"
msgstr "Criado por"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__create_date
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_status__create_date
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__create_date
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage_delete_wizard__create_date
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_tag__create_date
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__create_date
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__create_date
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_type__create_date
msgid "Created on"
msgstr "Criado em"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_tree
msgid "Creation Date"
msgstr "Data de criação"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_form
msgid "Criteria"
msgstr "Critério"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup
msgid "Current stage of this ticket"
msgstr "Estágio atual desse chamado"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_bounced_content
msgid "Custom Bounced Message"
msgstr "Mensagem de devolução personalizada"
#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/models/helpdesk_ticket.py:0
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__partner_id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__partner_id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__partner_id
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
#, python-format
msgid "Customer"
msgstr "Cliente"
#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/models/helpdesk_team.py:0
#: code:addons/helpdesk/models/res_company.py:0
#: model:helpdesk.team,name:helpdesk.helpdesk_team1
#, python-format
msgid "Customer Care"
msgstr "Assistência ao cliente"
#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/models/helpdesk_ticket.py:0
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__partner_email
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__partner_email
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__partner_email
#, python-format
msgid "Customer Email"
msgstr "E-mail do cliente"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__partner_name
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__partner_name
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__partner_name
msgid "Customer Name"
msgstr "Nome do cliente"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__partner_phone
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__partner_phone
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__partner_phone
msgid "Customer Phone"
msgstr "Telefone do cliente"
#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__access_url
msgid "Customer Portal URL"
msgstr "URL do portal do cliente"
#. module: helpdesk
#: model:ir.actions.server,name:helpdesk.action_open_customer_preview
msgid "Customer Preview"
msgstr "Visualização do cliente"
#. module: helpdesk
#: model:ir.actions.act_window,name:helpdesk.rating_rating_action_helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_rating
#: model:ir.ui.menu,name:helpdesk.helpdesk_ticket_report_menu_ratings
msgid "Customer Ratings"
msgstr "Avaliações de clientes"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__partner_ids
msgid "Customers"
msgstr "Clientes"
#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/models/helpdesk_team.py:0
#, python-format
msgid "Customers will be added to the followers of their tickets."
msgstr "Os clientes serão adicionados aos seguidores de seus chamados."
#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#, python-format
msgid "Daily Target"
msgstr "Meta diária"
#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/views/helpdesk_team_kanban/helpdesk_team_kanban_view.js:0
#, python-format
msgid "Dashboard"
msgstr "Painel"
#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_sla_status__reached_datetime
msgid "Datetime at which the SLA stage was reached for the first time"
msgstr "Data e hora em que o estágio do SLA foi alcançado pela primeira vez"
#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_sla_report_analysis__sla_exceeded_hours
msgid ""
"Day to reach the stage of the SLA, without taking the working calendar into "
"account"
msgstr ""
"Dia para chegar ao estágio do SLA, sem considerar o calendário de trabalho"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_status__deadline
msgid "Deadline"
msgstr "Prazo final"
#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/views/helpdesk_ticket_graph/helpdesk_ticket_graph_model.js:0
#: code:addons/helpdesk/static/src/views/helpdesk_ticket_kanban/helpdesk_ticket_kanban_header.js:0
#: code:addons/helpdesk/static/src/views/helpdesk_ticket_list/helpdesk_ticket_list_renderer.js:0
#: code:addons/helpdesk/static/src/views/helpdesk_ticket_pivot/helpdesk_ticket_pivot_model.js:0
#, python-format
msgid "Deadline reached"
msgstr "Prazo atingido"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_defaults
msgid "Default Values"
msgstr "Valores padrões"
#. module: helpdesk
#: model:ir.actions.server,name:helpdesk.unlink_helpdesk_stage_action
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_kanban
#: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_delete_wizard
msgid "Delete"
msgstr "Excluir"
#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/models/helpdesk_stage.py:0
#: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_delete_confirmation_wizard
#: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_delete_wizard
#: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_unarchive_wizard
#, python-format
msgid "Delete Stage"
msgstr "Excluir estágio"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Describe your team to your colleagues and customers..."
msgstr "Descreva sua equipe para seus colegas e clientes..."
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__description
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__description
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__description
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__description
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_form
msgid "Description"
msgstr "Descrição"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_form
msgid "Description of the policy..."
msgstr "Descrição da política..."
#. module: helpdesk
#: model:ir.model,name:helpdesk.model_digest_digest
msgid "Digest"
msgstr "Resumo"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup
#: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_delete_confirmation_wizard
#: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_delete_wizard
#: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_unarchive_wizard
msgid "Discard"
msgstr "Cancelar"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__display_extra_info
msgid "Display Extra Info"
msgstr "Exibir info adicional"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__display_name
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__display_name
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_status__display_name
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__display_name
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage_delete_wizard__display_name
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_tag__display_name
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__display_name
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__display_name
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__display_name
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_type__display_name
msgid "Display Name"
msgstr "Nome exibido"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
#: model_terms:ir.ui.view,arch_db:helpdesk.team_rating_progress_data
msgid "Dissatisfied"
msgstr "Não satisfeito"
#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/models/digest.py:0
#, python-format
msgid "Do not have access, skip this data for user's digest email"
msgstr ""
"Se não tiver acesso, ignore esses dados para o e-mail de resumo do usuário"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Documentation"
msgstr "Documentação"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__domain_user_ids
msgid "Domain User"
msgstr "Usuário do domínio"
#. module: helpdesk
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_team__assign_method__balanced
msgid "Each user has an equal number of open tickets"
msgstr "Cada usuário tem um número igual de chamados abertos"
#. module: helpdesk
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_team__assign_method__randomly
msgid "Each user is assigned an equal number of tickets"
msgstr "Cada usuário recebe um número igual de chamados"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_kanban
msgid "Edit"
msgstr "Editar"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_email
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_tree
msgid "Email Alias"
msgstr "Alias de e-mail"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__template_id
msgid "Email Template"
msgstr "Modelo de e-mail"
#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_stage__template_id
msgid ""
"Email automatically sent to the customer when the ticket reaches this stage.\n"
"By default, the email will be sent from the email alias of the helpdesk team.\n"
"Otherwise it will be sent from the company's email address, or from the catchall (as defined in the System Parameters)."
msgstr ""
"E-mail enviado automaticamente para o cliente quando o chamado atinge esse estágio.\n"
"Por padrão, o e-mail será enviado do alias de e-mail da equipe da central de ajuda.\n"
"Caso contrário, ele será enviado do endereço de e-mail da empresa ou do catchall (conforme definido nos parâmetros do sistema)."
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__email_cc
msgid "Email cc"
msgstr "E-mail cc"
#. module: helpdesk
#: model_terms:digest.tip,tip_description:helpdesk.digest_tip_helpdesk_0
msgid "Emails sent to"
msgstr "E-mails enviados para"
#. module: helpdesk
#: model_terms:digest.tip,tip_description:helpdesk.digest_tip_helpdesk_0
msgid ""
"Emails sent to a Helpdesk Team alias generate tickets in your pipeline."
msgstr ""
"E-mails enviados para um alias da equipe da central de ajuda geram chamados "
"em seu funil."
#. module: helpdesk
#: model:mail.template,description:helpdesk.rating_ticket_request_email_template
msgid "Enable \"customer ratings\" feature on the helpdesk team"
msgstr ""
"Ative o recurso de “avaliações de clientes” na equipe da central de ajuda"
#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0
#, python-format
msgid ""
"Enter the <b>subject</b> of your ticket <br/><i>(e.g. Problem with my "
"installation, Wrong order, etc.).</i>"
msgstr ""
"Digite o <b>assunto</b> do seu chamado<br/><i> (ex.: Problema com minha "
"instalação, pedido errado, etc.).</i>"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_status__exceeded_hours
msgid "Exceeded Working Hours"
msgstr "Horas de trabalho excedidas"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__exclude_stage_ids
msgid "Excluding Stages"
msgstr "Excluindo estágios"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_form
msgid "Extra Info"
msgstr "Informações adicionais"
#. module: helpdesk
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla_status__status__failed
msgid "Failed"
msgstr "Falhou"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__sla_fail
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__sla_fail
msgid "Failed SLA Policy"
msgstr "Política de SLA com falha"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__sla_failed
msgid "Failed SLA Ticket"
msgstr "Chamado com SLA em falha"
#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#, python-format
msgid "Failed Tickets"
msgstr "Chamados que falharam"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_fsm
msgid "Field Service"
msgstr "Serviço de campo"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis
msgid "First Assignment Date"
msgstr "Data da primeira atribuição"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__assign_date
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__assign_date
msgid "First assignment date"
msgstr "Data da primeira atribuição"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__fold
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__fold
msgid "Folded in Kanban"
msgstr "Dobrado em Kanban"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Follow All Team's Tickets"
msgstr "Acompanhar os chamados de todas as equipes"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.portal_my_home_helpdesk_ticket
msgid "Follow all your helpdesk tickets"
msgstr "Acompanhar todos os seus chamados da central de ajuda"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
msgid "Followed"
msgstr "Seguido"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__message_follower_ids
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__message_follower_ids
msgid "Followers"
msgstr "Seguidores"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__message_partner_ids
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__message_partner_ids
msgid "Followers (Partners)"
msgstr "Seguidores (usuários)"
#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__activity_type_icon
msgid "Font awesome icon e.g. fa-tasks"
msgstr "Ícone do Font Awesome. Ex.: fa-tasks"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search
msgid "Future Activities"
msgstr "Atividades futuras"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid ""
"Get in touch with your website visitors. Create and search tickets from your"
" conversations. Answer in an instant by using canned responses."
msgstr ""
"Entre em contato com os visitantes do seu site. Crie e busque chamados a "
"partir de suas conversas. Responda em um instante usando respostas prontas."
#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_analysis_action
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_analysis_dashboard_action
msgid ""
"Get statistics on your tickets and how long it takes to assign and resolve "
"them."
msgstr ""
"Obtenha estatísticas sobre seus chamados e o tempo necessário para atribuí-"
"los e resolvê-los."
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Get tickets through an online form"
msgstr "Obter chamados por meio de um formulário online"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Grant discounts, free products or free shipping"
msgstr "Conceda descontos, produtos gratuitos ou frete grátis"
#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/models/helpdesk_team.py:0
#, python-format
msgid ""
"Grant employees access to your helpdesk team or tickets by adding them as "
"followers. Employees automatically get access to the tickets they are "
"assigned to."
msgstr ""
"Conceda aos funcionários acesso à sua equipe da central de ajuda ou aos "
"chamados, adicionando-os como seguidores. Os funcionários recebem "
"automaticamente acesso aos chamados aos quais estão atribuídos."
#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/models/helpdesk_team.py:0
#, python-format
msgid ""
"Grant portal users access to your helpdesk team or tickets by adding them as"
" followers. Customers automatically get access to their tickets in their "
"portal."
msgstr ""
"Conceda aos usuários do portal acesso à sua equipe da central de ajuda ou "
"aos chamados, adicionando-os como seguidores. Os clientes obtêm "
"automaticamente acesso aos chamados em seu portal."
#. module: helpdesk
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla_report_analysis__kanban_state__done
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket__kanban_state__done
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket_report_analysis__kanban_state__done
msgid "Green"
msgstr "Verde"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__legend_done
msgid "Green Kanban Label"
msgstr "Rótulo Kanban verde"
#. module: helpdesk
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla_report_analysis__kanban_state__normal
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket__kanban_state__normal
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket_report_analysis__kanban_state__normal
msgid "Grey"
msgstr "Cinza"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__legend_normal
msgid "Grey Kanban Label"
msgstr "Rótulo Kanban cinza"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_search
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_search
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis_closed
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
msgid "Group By"
msgstr "Agrupar por"
#. module: helpdesk
#: model:mail.activity.type,name:helpdesk.mail_act_helpdesk_handle
msgid "Handle Ticket"
msgstr "Gerenciar o chamado"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.team_rating_progress_data
msgid "Happy"
msgstr "Feliz"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_kanban
msgid "Happy face"
msgstr "Carinha feliz"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__has_external_mail_server
msgid "Has External Mail Server"
msgstr "Tem um servidor de e-mail externo"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__has_message
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__has_message
msgid "Has Message"
msgstr "Tem uma mensagem"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__sla_reached
msgid "Has SLA reached"
msgstr "O SLA foi atingido?"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__sla_reached_late
msgid "Has SLA reached late"
msgstr "O SLA foi atingido com atraso?"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Help Center"
msgstr "Ajuda"
#. module: helpdesk
#: model:ir.ui.menu,name:helpdesk.menu_helpdesk_root
#: model_terms:ir.ui.view,arch_db:helpdesk.digest_digest_view_form
msgid "Helpdesk"
msgstr "Central de Ajuda"
#. module: helpdesk
#: model:ir.actions.act_window,name:helpdesk.helpdesk_team_dashboard_action_main
msgid "Helpdesk Overview"
msgstr "Visão da central de ajuda"
#. module: helpdesk
#: model:ir.model,name:helpdesk.model_helpdesk_sla
msgid "Helpdesk SLA Policies"
msgstr "Políticas de SLA da central de ajuda"
#. module: helpdesk
#: model:ir.model,name:helpdesk.model_helpdesk_stage
msgid "Helpdesk Stage"
msgstr "Estágio da central de ajuda"
#. module: helpdesk
#: model:ir.model,name:helpdesk.model_helpdesk_stage_delete_wizard
msgid "Helpdesk Stage Delete Wizard"
msgstr "Assistente de exclusão de estágio da central de ajuda"
#. module: helpdesk
#: model:ir.model,name:helpdesk.model_helpdesk_tag
msgid "Helpdesk Tags"
msgstr "Marcadores da central de ajuda"
#. module: helpdesk
#: model:ir.model,name:helpdesk.model_helpdesk_team
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__team_id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__team_id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__name
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__team_id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__team_id
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_search
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_tree
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis_closed
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
#: model_terms:ir.ui.view,arch_db:helpdesk.rating_rating_view_search_inherit_helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.rating_rating_view_tree_inherit_helpdesk
msgid "Helpdesk Team"
msgstr "Equipe da central de ajuda"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_search
msgid "Helpdesk Team Search"
msgstr "Busca de equipe da central de ajuda"
#. module: helpdesk
#: model:ir.actions.act_window,name:helpdesk.helpdesk_team_action
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__team_ids
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage_delete_wizard__team_ids
#: model:ir.ui.menu,name:helpdesk.helpdesk_team_menu
msgid "Helpdesk Teams"
msgstr "Equipes da Central de Ajuda"
#. module: helpdesk
#: model:ir.model,name:helpdesk.model_helpdesk_ticket
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_form
msgid "Helpdesk Ticket"
msgstr "Chamado da central de ajuda"
#. module: helpdesk
#: model:ir.model,name:helpdesk.model_helpdesk_ticket_type
msgid "Helpdesk Ticket Type"
msgstr "Tipo de chamado"
#. module: helpdesk
#: model:ir.actions.server,name:helpdesk.ir_cron_auto_close_ticket_ir_actions_server
msgid "Helpdesk Ticket: Automatically close the tickets"
msgstr "Chamado da central de ajuda: fechar automaticamente os chamados."
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_graph_main
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_pivot_main
msgid "Helpdesk Tickets"
msgstr "Chamados da central de ajuda"
#. module: helpdesk
#: model:mail.template,name:helpdesk.solved_ticket_request_email_template
msgid "Helpdesk: Ticket Closed"
msgstr "Central de ajuda: chamado encerrado"
#. module: helpdesk
#: model:mail.template,name:helpdesk.rating_ticket_request_email_template
msgid "Helpdesk: Ticket Rating Request"
msgstr "Central de Ajuda: solicitação de avaliação de chamado"
#. module: helpdesk
#: model:mail.template,name:helpdesk.new_ticket_request_email_template
msgid "Helpdesk: Ticket Received"
msgstr "Central de Ajuda: chamado recebido"
#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
#, python-format
msgid "High Priority"
msgstr "Alta prioridade"
#. module: helpdesk
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla__priority__2
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla_report_analysis__priority__2
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket__priority__2
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket_report_analysis__priority__2
msgid "High priority"
msgstr "Alta prioridade"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup
msgid "History"
msgstr "Histórico"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__ticket_open_hours
msgid "Hours Open"
msgstr "Horas em aberto"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__ticket_assignation_hours
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_cohort
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_graph_main
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_pivot_main
msgid "Hours to Assign"
msgstr "Horas para atribuir"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__ticket_close_hours
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_cohort
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_graph_main
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_pivot_main
msgid "Hours to Close"
msgstr "Horas para fechar"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__first_response_hours
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__first_response_hours
msgid "Hours to First Response"
msgstr "Horas até a primeira resposta"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__sla_deadline_hours
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__ticket_deadline_hours
msgid "Hours to SLA Deadline"
msgstr "Horas até o prazo final do SLA"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_status__id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage_delete_wizard__id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_tag__id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_type__id
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_tree
msgid "ID"
msgstr "ID"
#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_team__alias_parent_thread_id
msgid ""
"ID of the parent record holding the alias (example: project holding the task"
" creation alias)"
msgstr ""
"ID do registro primário que detém o alias (exemplo: projeto detém o alias da"
" criação de tarefa)"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__activity_exception_icon
msgid "Icon"
msgstr "Ícone"
#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__activity_exception_icon
msgid "Icon to indicate an exception activity."
msgstr "Ícone para indicar uma atividade excepcional."
#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_team__message_needaction
#: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__message_needaction
msgid "If checked, new messages require your attention."
msgstr "Se marcado, há novas mensagens precisando de sua atenção."
#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_team__message_has_error
#: model:ir.model.fields,help:helpdesk.field_helpdesk_team__message_has_sms_error
#: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__message_has_error
#: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__message_has_sms_error
msgid "If checked, some messages have a delivery error."
msgstr "Se marcado, há mensagens com erros de entrega."
#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_team__portal_show_rating
msgid ""
"If enabled, portal users will have access to your customer satisfaction statistics from the last 30 days in their portal.\n"
"They will only have access to the ratings themselves, and not to the written feedback if any was left. You can also manually hide ratings of your choosing."
msgstr ""
"Se ativado, os usuários do portal terão acesso às suas estatísticas de satisfação do cliente dos últimos 30 dias no portal deles.\n"
"Eles só terão acesso às avaliações, e não ao feedback por escrito, caso algum tenha sido deixado. Você também pode ocultar manualmente as avaliações de sua escolha."
#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_team__alias_bounced_content
msgid ""
"If set, this content will automatically be sent out to unauthorized users "
"instead of the default message."
msgstr ""
"Se definido, esse conteúdo será enviado automaticamente para usuários não "
"autorizados em vez da mensagem padrão."
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_kanban
msgid "In #{kanban_getcolorname(record.color.raw_value)}"
msgstr "Em #{kanban_getcolorname(record.color.raw_value)}"
#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/models/helpdesk_stage.py:0
#: model:helpdesk.stage,legend_normal:helpdesk.stage_cancelled
#: model:helpdesk.stage,legend_normal:helpdesk.stage_in_progress
#: model:helpdesk.stage,legend_normal:helpdesk.stage_new
#: model:helpdesk.stage,legend_normal:helpdesk.stage_on_hold
#: model:helpdesk.stage,legend_normal:helpdesk.stage_solved
#: model:helpdesk.stage,name:helpdesk.stage_in_progress
#, python-format
msgid "In Progress"
msgstr "Em andamento"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__from_stage_ids
msgid "In Stages"
msgstr "Em estágios"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__auto_close_day
msgid "Inactive Period(days)"
msgstr "Período de inatividade (dias)"
#. module: helpdesk
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_team__privacy_visibility__invited_internal
msgid "Invited internal users (private)"
msgstr "Usuários internos convidados (privado)"
#. module: helpdesk
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_team__privacy_visibility__portal
msgid "Invited portal users and all internal users (public)"
msgstr "Usuários do portal convidados e todos os usuários internos (público)"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__message_is_follower
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__message_is_follower
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__message_is_follower
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__message_is_follower
msgid "Is Follower"
msgstr "É um seguidor"
#. module: helpdesk
#: model:helpdesk.ticket.type,name:helpdesk.type_incident
msgid "Issue"
msgstr "Ocorrência"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Issue credits notes"
msgstr "Emitir de notas de crédito"
#. module: helpdesk
#: model:ir.model.constraint,message:helpdesk.constraint_helpdesk_team_not_portal_show_rating_if_not_use_rating
msgid ""
"It is necessary to enable customer ratings in the settings of your helpdesk "
"team so that they can be displayed on the portal."
msgstr ""
"É necessário habilitar as avaliações de clientes nas configurações da sua "
"equipe da central de ajuda para que elas possam ser exibidas no portal."
#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__duration_tracking
msgid "JSON that maps ids from a many2one field to seconds spent"
msgstr "JSON que mapeia ids de um campo many2one para segundos decorridos"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__legend_blocked
msgid "Kanban Blocked Explanation"
msgstr "Explicação Kanban bloqueada"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__legend_normal
msgid "Kanban Ongoing Explanation"
msgstr "Explicação Kanban em curso"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__kanban_state
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__kanban_state
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__kanban_state
msgid "Kanban State"
msgstr "Status no Kanban"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__kanban_state_label
msgid "Kanban State Label"
msgstr "Rótulo do status no Kanban"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__legend_done
msgid "Kanban Valid Explanation"
msgstr "Explicação Kanban válida"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_website_helpdesk_knowledge
msgid "Knowledge"
msgstr "Conhecimento"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_digest_digest__kpi_helpdesk_tickets_closed_value
msgid "Kpi Helpdesk Tickets Closed Value"
msgstr "KPI – Valor de fechamento dos chamados da central de ajuda"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.team_rating_data
msgid "Last 3 months"
msgstr "Últimos 3 meses"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.rating_rating_view_search_inherit_helpdesk
msgid "Last 30 Days"
msgstr "Últimos 30 dias"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.team_rating_data
msgid "Last 30 days"
msgstr "Últimos 30 dias"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.team_rating_data
msgid "Last 7 days"
msgstr "Últimos 7 dias"
#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/controllers/portal.py:0
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__date_last_stage_update
#, python-format
msgid "Last Stage Update"
msgstr "Última atualização de estágio"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__write_uid
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_status__write_uid
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__write_uid
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage_delete_wizard__write_uid
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_tag__write_uid
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__write_uid
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__write_uid
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_type__write_uid
msgid "Last Updated by"
msgstr "Última atualização por"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__write_date
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_status__write_date
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__write_date
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage_delete_wizard__write_date
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_tag__write_date
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__write_date
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__write_date
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_type__write_date
msgid "Last Updated on"
msgstr "Última atualização em"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search
msgid "Late Activities"
msgstr "Atividades atrasadas"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.team_rating_data
msgid "Latest Ratings"
msgstr "Avaliações mais recentes"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid ""
"Let your customers answer each other's questions on a forum. Allow customers"
" to search your forum posts in the help center for answers to their "
"questions."
msgstr ""
"Permita que seus clientes respondam às perguntas uns dos outros em um fórum."
" Permita que os clientes pesquisem publicações do seu fórum na central de "
"ajuda para obter respostas."
#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0
#, python-format
msgid "Let's create your first <b>ticket</b>."
msgstr "Vamos criar seu primeiro <b>chamado</b>."
#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0
#, python-format
msgid ""
"Let's go back to the <b>kanban view</b> to get an overview of your next "
"tickets."
msgstr ""
"Vamos voltar ao <b>modo de exibição Kanban</b> para obter uma visão geral "
"dos seus próximos chamados."
#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0
#, python-format
msgid "Let's view your <b>team's tickets</b>."
msgstr "Vamos visualizar os <b>chamados da sua equipe</b>."
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_website_helpdesk_livechat
msgid "Live Chat"
msgstr "Chat ao Vivo"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_incoming_local
msgid "Local-part based incoming detection"
msgstr "Detecção de entrada baseada na parte local"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
msgid "Low Priority"
msgstr "Prioridade baixa"
#. module: helpdesk
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla__priority__0
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla_report_analysis__priority__0
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket__priority__0
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket_report_analysis__priority__0
msgid "Low priority"
msgstr "Baixa prioridade"
#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_sla_action
msgid ""
"Make sure tickets are handled in a timely manner by using SLA Policies.<br>"
msgstr ""
"Certifique-se de que os chamados sejam tratados em tempo hábil usando as "
"políticas de SLA. <br>"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Make sure tickets are handled on time"
msgstr "Certifique-se de que os chamados sejam tratados dentro do prazo"
#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_sla_action_main
msgid "Make sure tickets are handled on time by using SLA Policies.<br>"
msgstr ""
"Certifique-se de que os chamados sejam tratados no prazo usando as políticas"
" de SLA.<br>"
#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_sla__time
msgid ""
"Maximum number of working hours a ticket should take to reach the target "
"stage, starting from the date it was created."
msgstr ""
"Número máximo de horas de trabalho que um chamado deve levar para atingir o "
"estágio de destino, a partir da data em que foi criado."
#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.rating_rating_action_helpdesk
msgid ""
"Measure your customer satisfaction by sending rating requests when your "
"tickets are solved."
msgstr ""
"Meça a satisfação de seus clientes enviando solicitações de classificação "
"quando seus chamados forem resolvidos."
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__medium_id
msgid "Medium"
msgstr "Meio"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
msgid "Medium Priority"
msgstr "Prioridade média"
#. module: helpdesk
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla__priority__1
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla_report_analysis__priority__1
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket__priority__1
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket_report_analysis__priority__1
msgid "Medium priority"
msgstr "Prioridade média"
#. module: helpdesk
#: model:ir.model,name:helpdesk.model_ir_ui_menu
msgid "Menu"
msgstr "Menu"
#. module: helpdesk
#: model:ir.model,name:helpdesk.model_mail_message
msgid "Message"
msgstr "Mensagem"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__message_has_error
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__message_has_error
msgid "Message Delivery error"
msgstr "Erro na entrega da mensagem"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__message_ids
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__message_ids
msgid "Messages"
msgstr "Mensagens"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__priority
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__priority
msgid "Minimum Priority"
msgstr "Prioridade mínima"
#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_sla__stage_id
#: model:ir.model.fields,help:helpdesk.field_helpdesk_sla_status__sla_stage_id
msgid "Minimum stage a ticket needs to reach in order to satisfy this SLA."
msgstr ""
"O estágio mínimo que um chamado precisa alcançar para satisfazer este SLA."
#. module: helpdesk
#: model:ir.model,name:helpdesk.model_ir_module_module
msgid "Module"
msgstr "Módulo"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__to_stage_id
msgid "Move to Stage"
msgstr "Mover para o estágio"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__my_activity_date_deadline
msgid "My Activity Deadline"
msgstr "Prazo da minha atividade"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_tree
msgid "My Deadline"
msgstr "Meus prazos"
#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#, python-format
msgid "My Performance"
msgstr "Meu desempenho"
#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_action_main_my
#: model:ir.ui.menu,name:helpdesk.helpdesk_ticket_menu_my
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis_closed
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
#, python-format
msgid "My Tickets"
msgstr "Meus chamados"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__name
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__name
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_tag__name
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_type__name
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_tree
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_list_analysis
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_tree
msgid "Name"
msgstr "Nome"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_kanban
msgid "Neutral face"
msgstr "Carinha neutra"
#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/models/helpdesk_team.py:0
#: model:helpdesk.stage,name:helpdesk.stage_new
#, python-format
msgid "New"
msgstr "Novo"
#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_team__assign_method
msgid ""
"New tickets will automatically be assigned to the team members that are "
"available, according to their working hours and their time off."
msgstr ""
"Os novos chamados serão automaticamente atribuídos aos membros da equipe que"
" estiverem disponíveis, de acordo com o horário de trabalho e de folga."
#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/controllers/portal.py:0
#, python-format
msgid "Newest"
msgstr "Mais recente"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__activity_calendar_event_id
msgid "Next Activity Calendar Event"
msgstr "Evento no calendário para a próxima atividade"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__activity_date_deadline
msgid "Next Activity Deadline"
msgstr "Prazo da próxima atividade"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__activity_summary
msgid "Next Activity Summary"
msgstr "Resumo da próxima atividade"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__activity_type_id
msgid "Next Activity Type"
msgstr "Tipo da próxima atividade"
#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_sla_action
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_sla_action_main
msgid "No SLA policies found. Let's create one!"
msgstr "Não foram encontradas políticas de SLA. Vamos criar uma!"
#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.mail_activity_type_action_config_helpdesk
msgid "No activity types found. Let's create one!"
msgstr "Nenhum tipo de atividade foi encontrado. Vamos criar um!"
#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_sla_report_analysis_action
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_sla_report_analysis_dashboard_action
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_7days_success
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_7days_tickets
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_7dayssuccess
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_close_analysis
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_dashboard
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_success
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_team_performance
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_analysis_action
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_analysis_dashboard_action
#: model_terms:ir.actions.act_window,help:helpdesk.rating_rating_action_helpdesk
msgid "No data yet!"
msgstr "Sem dados ainda."
#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_stage_action
msgid "No stages found. Let's create one!"
msgstr "Nenhum estágio encontrado. Vamos criar um!"
#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_tag_action
msgid "No tags found. Let's create one!"
msgstr "Nenhum marcador encontrado. Vamos criar o primeiro!"
#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_team_dashboard_action_main
msgid "No teams found"
msgstr "Nenhuma equipe encontrada"
#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_team_action
msgid "No teams found. Let's create one!"
msgstr "Nenhuma equipe foi encontrada. Vamos criar uma!"
#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_my_ticket_action_no_create
msgid "No tickets found"
msgstr "Nenhum chamado encontrado"
#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_main_my
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_main_tree
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_team
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_unassigned
msgid "No tickets found. Let's create one!"
msgstr "Nenhum chamado encontrado. Vamos criar um!"
#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_type_action
msgid "No types found. Let's create one!"
msgstr "Nenhum tipo encontrado. Vamos criar um!"
#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/controllers/portal.py:0
#, python-format
msgid "None"
msgstr "Nenhum"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__message_needaction_counter
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__message_needaction_counter
msgid "Number of Actions"
msgstr "Número de ações"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__sla_status_failed
msgid "Number of SLA Failed"
msgstr "Número de SLAs que falharam"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage_delete_wizard__ticket_count
msgid "Number of Tickets"
msgstr "Número de chamados"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__message_has_error_counter
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__message_has_error_counter
msgid "Number of errors"
msgstr "Número de erros"
#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_team__message_needaction_counter
#: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__message_needaction_counter
msgid "Number of messages requiring action"
msgstr "Número de mensagens que requerem uma ação"
#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_team__message_has_error_counter
#: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__message_has_error_counter
msgid "Number of messages with delivery error"
msgstr "Número de mensagens com erro de entrega"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
msgid "Number of open tickets with at least one SLA failed."
msgstr "Número de chamados abertos com pelo menos uma falha de SLA."
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__partner_open_ticket_count
msgid "Number of other open tickets from the same partner"
msgstr "Número de outros chamados abertos do mesmo usuário"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__partner_ticket_count
msgid "Number of other tickets from the same partner"
msgstr "Número de outros chamados do mesmo usuário"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
msgid "Number of tickets closed in the past 7 days."
msgstr "Número de chamados fechados nos últimos 7 dias."
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
#: model_terms:ir.ui.view,arch_db:helpdesk.team_rating_progress_data
msgid "Okay"
msgstr "Certo"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__oldest_unanswered_customer_message_date
msgid "Oldest Unanswered Customer Message Date"
msgstr "Data da mensagem mais antiga não respondida do cliente"
#. module: helpdesk
#: model:helpdesk.stage,name:helpdesk.stage_on_hold
msgid "On Hold"
msgstr "Em espera"
#. module: helpdesk
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla_status__status__ongoing
msgid "Ongoing"
msgstr "Em andamento"
#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/controllers/portal.py:0
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
#, python-format
msgid "Open"
msgstr "Aberto"
#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis
#, python-format
msgid "Open Tickets"
msgstr "Chamados abertos"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__open_hours
msgid "Open Time (hours)"
msgstr "Tempo aberto (horas)"
#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_team__alias_force_thread_id
msgid ""
"Optional ID of a thread (record) to which all incoming messages will be "
"attached, even if they did not reply to it. If set, this will disable the "
"creation of new records completely."
msgstr ""
"ID opcional de uma thread (registro) à qual todas as mensagens recebidas "
"serão anexadas, até mesmo quando não sejam respostas à thread. Se definido, "
"isso desabilitará totalmente a criação de novos registros."
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.team_rating_page
msgid "Our Customer Satisfaction"
msgstr "Satisfação dos nossos clientes"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.portal_my_home_menu_helpdesk
msgid "Our Ratings"
msgstr "Nossas avaliações"
#. module: helpdesk
#: model:ir.ui.menu,name:helpdesk.helpdesk_menu_team_dashboard
msgid "Overview"
msgstr "Visão geral"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_parent_model_id
msgid "Parent Model"
msgstr "Modelo principal"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_parent_thread_id
msgid "Parent Record Thread ID"
msgstr "ID da thread do registro primário"
#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_team__alias_parent_model_id
msgid ""
"Parent model holding the alias. The model holding the alias reference is not"
" necessarily the model given by alias_model_id (example: project "
"(parent_model) and task (model))"
msgstr ""
"Modelo primário que contém o alias. O modelo que contém a referência de "
"alias não é necessariamente o modelo dado por alias_model_id (exemplo: "
"projeto (parent_model) e tarefa (model))"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__is_partner_email_update
msgid "Partner Email will Update"
msgstr "O e-mail do usuário será atualizado"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__is_partner_phone_update
msgid "Partner Phone will Update"
msgstr "O telefone do usuário será atualizado"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__partner_ticket_ids
msgid "Partner Tickets"
msgstr "Chamados de usuários autenticados"
#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_team__privacy_visibility
#: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__team_privacy_visibility
msgid ""
"People to whom this helpdesk team and its tickets will be visible.\n"
"\n"
"- Invited internal users: internal users can access the team and the tickets they are following. This access can be modified on each ticket individually by adding or removing the user as follower.\n"
"A user with the helpdesk > administrator access right level can still access this team and its tickets, even if they are not explicitely part of the followers.\n"
"\n"
"- All internal users: all internal users can access the team and all of its tickets without distinction.\n"
"\n"
"- Invited portal users and all internal users: all internal users can access the team and all of its tickets without distinction.\n"
"Portal users can only access the tickets they are following. This access can be modified on each ticket individually by adding or removing the portal user as follower."
msgstr ""
"Pessoas para as quais essa equipe da central de ajuda e seus chamados ficarão visíveis.\n"
"\n"
"- Usuários internos convidados: os usuários internos podem acessar a equipe e os chamados que estão seguindo. Esse acesso pode ser modificado em cada chamado individualmente, adicionando ou removendo o usuário como seguidor.\n"
"Um usuário com o nível de direito de acesso 'central de ajuda > administrador' ainda pode acessar essa equipe e seus chamados, mesmo que não seja explicitamente parte dos seguidores.\n"
"\n"
"- Todos os usuários internos: todos os usuários internos podem acessar a equipe e todos os seus chamados, sem distinção.\n"
"\n"
"- Usuários convidados do portal e todos os usuários internos: todos os usuários internos podem acessar a equipe e todos os seus chamados, sem distinção.\n"
"Os usuários do portal só podem acessar os chamados que estão seguindo. Esse acesso pode ser modificado em cada chamado individualmente, adicionando ou removendo o usuário do portal como seguidor."
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "People to whom this team and its tickets will be visible"
msgstr "Pessoas para as quais essa equipe e seus chamados estarão visíveis"
#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_team__rating_percentage_satisfaction
msgid "Percentage of happy ratings"
msgstr "Percentual de pontuações positivas"
#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#, python-format
msgid "Percentage of tickets that were closed without failing any SLAs."
msgstr "Porcentagem de chamados que foram fechados sem falhas em nenhum SLA."
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
msgid ""
"Percentage of tickets whose SLAs have successfully been reached on time over"
" the total number of tickets closed within the past 7 days."
msgstr ""
"Porcentagem de chamados cujos SLAs foram atingidos com sucesso dentro do "
"prazo em relação ao número total de chamados fechados nos últimos 7 dias."
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Performance"
msgstr "Desempenho"
#. module: helpdesk
#: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_action_team_performance
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_graph_analysis
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_pivot_analysis
msgid "Performance Analysis"
msgstr "Análise de desempenho"
#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_team__auto_close_day
msgid "Period of inactivity after which tickets will be automatically closed."
msgstr ""
"Período de inatividade após o qual os chamados serão automaticamente "
"fechados."
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_form
msgid "Phone"
msgstr "Telefone"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Plan onsite interventions"
msgstr "Planejar intervenções no local"
#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_target/helpdesk_team_target.js:0
#, python-format
msgid "Please enter a number."
msgstr "Insira um número."
#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_target/helpdesk_team_target.js:0
#, python-format
msgid "Please enter a percentage below 100."
msgstr "Insira uma porcentagem abaixo de 100."
#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_target/helpdesk_team_target.js:0
#, python-format
msgid "Please enter a positive value."
msgstr "Insira um valor positivo."
#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_team__alias_contact
msgid ""
"Policy to post a message on the document using the mailgateway.\n"
"- everyone: everyone can post\n"
"- partners: only authenticated partners\n"
"- followers: only followers of the related document or members of following channels\n"
msgstr ""
"Política para publicar uma mensagem no documento usando o MailGateway.\n"
"– Todos: qualquer um pode escrever\n"
"– Usuários: somente usuários autenticados\n"
"– Seguidores: apenas seguidores do documento relacionado ou membros dos seguintes canais\n"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__access_url
msgid "Portal Access URL"
msgstr "Endereço de acesso ao portal"
#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/models/helpdesk_team.py:0
#, python-format
msgid ""
"Portal users will be removed from the followers of the team and its tickets."
msgstr ""
"Os usuários do portal serão removidos dos seguidores da equipe e de seus "
"chamados."
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__priority
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__priority
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
msgid "Priority"
msgstr "Prioridade"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__privacy_visibility_warning
msgid "Privacy Visibility Warning"
msgstr "Aviso de visibilidade de privacidade"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__properties
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search
msgid "Properties"
msgstr "Propriedades"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Publish this team's ratings on your website"
msgstr "Publique as avaliações desta equipe em seu site"
#. module: helpdesk
#: model:helpdesk.ticket.type,name:helpdesk.type_question
msgid "Question"
msgstr "Pergunta"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_tree
msgid "Rating"
msgstr "Avaliação"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__rating_last_value
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__rating_last_value
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_cohort
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_graph_main
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_pivot_main
msgid "Rating (/5)"
msgstr "Avaliação (/5)"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__rating_avg_text
msgid "Rating Avg Text"
msgstr "Texto da média de avaliação"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__rating_last_feedback
msgid "Rating Last Feedback"
msgstr "Último feedback da avaliação"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__rating_last_image
msgid "Rating Last Image"
msgstr "Última imagem da avaliação"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__rating_last_value
msgid "Rating Last Value"
msgstr "Último valor da avaliação"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__rating_percentage_satisfaction
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__rating_percentage_satisfaction
msgid "Rating Satisfaction"
msgstr "Satisfação da avaliação"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__rating_last_text
msgid "Rating Text"
msgstr "Texto da avaliação"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__rating_count
msgid "Rating count"
msgstr "Contagem de avaliações"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__rating_ids
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__rating_ids
msgid "Ratings"
msgstr "Avaliações"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__portal_show_rating
msgid "Ratings on Website"
msgstr "Avaliações no site"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_form
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_tree
msgid "Reach Stage"
msgstr "Atinja o estágio"
#. module: helpdesk
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla_status__status__reached
msgid "Reached"
msgstr "Alcançado"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_status__reached_datetime
msgid "Reached Date"
msgstr "Data em que foi atingido"
#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/models/helpdesk_stage.py:0
#: model:helpdesk.stage,legend_done:helpdesk.stage_cancelled
#: model:helpdesk.stage,legend_done:helpdesk.stage_in_progress
#: model:helpdesk.stage,legend_done:helpdesk.stage_new
#: model:helpdesk.stage,legend_done:helpdesk.stage_on_hold
#: model:helpdesk.stage,legend_done:helpdesk.stage_solved
#, python-format
msgid "Ready"
msgstr "Pronto"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid ""
"Receive notifications whenever tickets are created, rated or discussed on in"
" this team"
msgstr ""
"Receba notificações sempre que os chamados forem criados, avaliados ou "
"discutidos nessa equipe"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_force_thread_id
msgid "Record Thread ID"
msgstr "ID do tópico do registro"
#. module: helpdesk
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla_report_analysis__kanban_state__blocked
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket__kanban_state__blocked
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket_report_analysis__kanban_state__blocked
msgid "Red"
msgstr "Vermelho"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__legend_blocked
msgid "Red Kanban Label"
msgstr "Rótulo Kanban vermelho"
#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/controllers/portal.py:0
#, python-format
msgid "Reference"
msgstr "Referência"
#. module: helpdesk
#: model:mail.message.subtype,name:helpdesk.mt_ticket_refund_status
msgid "Refund Status"
msgstr "Status do reembolso"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_credit_notes
msgid "Refunds"
msgstr "Reembolso"
#. module: helpdesk
#: model:helpdesk.tag,name:helpdesk.tag_repair
msgid "Repair"
msgstr "Reparo"
#. module: helpdesk
#: model:mail.message.subtype,name:helpdesk.mt_ticket_repair_status
msgid "Repair Status"
msgstr "Status do reparo"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_product_repairs
msgid "Repairs"
msgstr "Reparos"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.portal_helpdesk_ticket
msgid "Reported on"
msgstr "Relatado em"
#. module: helpdesk
#: model:ir.ui.menu,name:helpdesk.helpdesk_ticket_report_menu_main
msgid "Reporting"
msgstr "Relatórios"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__activity_user_id
msgid "Responsible User"
msgstr "Usuário responsável"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_kanban
msgid "Restore"
msgstr "Restaurar"
#. module: helpdesk
#: model:mail.message.subtype,name:helpdesk.mt_ticket_return_status
msgid "Return Status"
msgstr "Status da devolução"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Return faulty products"
msgstr "Devolução de produtos com defeito"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_product_returns
msgid "Returns"
msgstr "Devoluções"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__sla_id
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
msgid "SLA"
msgstr "SLA"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__sla_deadline
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__sla_deadline
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
msgid "SLA Deadline"
msgstr "Prazo do SLA"
#. module: helpdesk
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla_report_analysis__sla_status__failed
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis_closed
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
msgid "SLA Failed"
msgstr "SLA falhou"
#. module: helpdesk
#: model:ir.actions.act_window,name:helpdesk.helpdesk_sla_action
#: model:ir.actions.act_window,name:helpdesk.helpdesk_sla_action_main
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_sla
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__use_sla
#: model:ir.model.fields,field_description:helpdesk.field_res_partner__sla_ids
#: model:ir.model.fields,field_description:helpdesk.field_res_users__sla_ids
#: model:ir.ui.menu,name:helpdesk.helpdesk_sla_menu_main
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_tree
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "SLA Policies"
msgstr "Políticas de SLA"
#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_res_partner__sla_ids
#: model:ir.model.fields,help:helpdesk.field_res_users__sla_ids
msgid ""
"SLA Policies that will automatically apply to the tickets submitted by this "
"customer."
msgstr ""
"Políticas de SLA que serão aplicadas automaticamente aos chamados enviados "
"por esse cliente."
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_form
msgid "SLA Policy"
msgstr "Política de nível de serviço (SLA)"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__description
msgid "SLA Policy Description"
msgstr "Descrição da política de SLA"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__sla_stage_id
msgid "SLA Stage"
msgstr "Estágio SLA"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__sla_status_ids
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__sla_status_ids
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__sla_status_ids
msgid "SLA Status"
msgstr "Status do SLA"
#. module: helpdesk
#: model:ir.actions.act_window,name:helpdesk.helpdesk_sla_report_analysis_action
#: model:ir.actions.act_window,name:helpdesk.helpdesk_sla_report_analysis_dashboard_action
#: model:ir.model,name:helpdesk.model_helpdesk_sla_report_analysis
#: model:ir.ui.menu,name:helpdesk.helpdesk_ticket_report_menu_sla_analysis
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_report_analysis_view_cohort
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_report_analysis_view_graph
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_report_analysis_view_pivot
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
msgid "SLA Status Analysis"
msgstr "Análise do status do SLA"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__sla_fail
msgid "SLA Status Failed"
msgstr "Status do SLA falhou"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__sla_success
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__sla_success
msgid "SLA Status Success"
msgstr "Status do SLA: sucesso"
#. module: helpdesk
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla_report_analysis__sla_status__reached
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
msgid "SLA Success"
msgstr "Sucesso de SLA"
#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#, python-format
msgid "SLA Success Rate"
msgstr "Taxa de sucesso do SLA"
#. module: helpdesk
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla_report_analysis__sla_status__ongoing
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
msgid "SLA in Progress"
msgstr "SLA em andamento"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__sla_ids
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__sla_ids
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__sla_ids
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_tree
msgid "SLAs"
msgstr "SLAs"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__message_has_sms_error
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__message_has_sms_error
msgid "SMS Delivery error"
msgstr "Erro no envio de SMS"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_kanban
msgid "Sad face"
msgstr "Carinha triste"
#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#, python-format
msgid "Sample"
msgstr "Exemplo"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
#: model_terms:ir.ui.view,arch_db:helpdesk.team_rating_progress_data
msgid "Satisfied"
msgstr "Satisfeito"
#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0
#, python-format
msgid "Schedule your <b>activity</b>."
msgstr "Agende sua <b>atividade</b>."
#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/controllers/portal.py:0
#, python-format
msgid "Search <span class=\"nolabel\"> (in Content)</span>"
msgstr "Buscar <span class=\"nolabel\">(no conteúdo)</span>"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_search
msgid "Search SLA Policies"
msgstr "Buscar políticas de SLA"
#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/controllers/portal.py:0
#, python-format
msgid "Search in Assigned to"
msgstr "Buscar em responsáveis"
#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/controllers/portal.py:0
#, python-format
msgid "Search in Messages"
msgstr "Buscar em mensagens"
#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/controllers/portal.py:0
#, python-format
msgid "Search in Reference"
msgstr "Buscar na referência"
#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/controllers/portal.py:0
#, python-format
msgid "Search in Stage"
msgstr "Buscar em estágio"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__access_token
msgid "Security Token"
msgstr "Chave de segurança"
#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0
#, python-format
msgid "Select the <b>customer</b> of your ticket."
msgstr "Selecione o <b>cliente</b> do seu chamado. "
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Self-Service"
msgstr "Autoatendimento"
#. module: helpdesk
#: model:ir.actions.act_window,name:helpdesk.action_helpdesk_ticket_mass_mail
msgid "Send Email"
msgstr "Enviar e-mail"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Send broken products for repair"
msgstr "Enviar produtos quebrados para reparo"
#. module: helpdesk
#: model:mail.template,description:helpdesk.new_ticket_request_email_template
msgid ""
"Send customers a confirmation email to notify them that their helpdesk "
"ticket has been received and is currently being reviewed by the helpdesk "
"team. Automatically send an email to customers when a ticket reaches a "
"specific stage in a helpdesk team by setting this template on that stage."
msgstr ""
"Envie aos clientes um e-mail de confirmação para notificá-los de que seu "
"chamado da central de ajuda foi recebido e está sendo analisado pela equipe."
" Envie automaticamente um e-mail aos clientes quando um chamado atingir um "
"estágio específico em uma equipe da central de ajuda definindo esse modelo "
"no estágio."
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__sequence
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__sequence
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_type__sequence
msgid "Sequence"
msgstr "Sequência"
#. module: helpdesk
#: model:helpdesk.tag,name:helpdesk.tag_service
msgid "Service"
msgstr "Serviço"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Set an Alias Domain"
msgstr "Definir um domínio de alias"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Set an Email Template on Stages"
msgstr "Defina um modelo de e-mail em estágios"
#. module: helpdesk
#: model:mail.template,description:helpdesk.solved_ticket_request_email_template
msgid ""
"Set this template on a project's stage to automate email when tasks reach "
"stages"
msgstr ""
"Defina esse modelo no estágio de um projeto para automatizar o envio de "
"e-mails quando as tarefas atingirem os estágios"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
msgid "Settings"
msgstr "Definições"
#. module: helpdesk
#: model:ir.actions.server,name:helpdesk.model_helpdesk_ticket_action_share
msgid "Share"
msgstr "Compartilhar"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid ""
"Share presentations and videos, and organize them into courses. Allow "
"customers to search your eLearning courses in the help center for answers to"
" their questions."
msgstr ""
"Compartilhe apresentações e vídeos e organize-os em cursos. Permita que os "
"clientes pesquisem seus cursos de e-Learning na central de ajuda para obter "
"respostas."
#. module: helpdesk
#: model:res.groups,name:helpdesk.group_use_rating
msgid "Show Customer Ratings"
msgstr "Exibir avaliações de clientes"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__show_knowledge_base
msgid "Show Knowledge Base"
msgstr "Mostrar base de conhecimento"
#. module: helpdesk
#: model:res.groups,name:helpdesk.group_use_sla
msgid "Show SLA Policies"
msgstr "Mostrar as políticas de SLA"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search
msgid "Show all records which has next action date is before today"
msgstr ""
"Mostrar todos os registros em que a próxima data de ação seja antes de hoje"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_status__sla_id
msgid "Sla"
msgstr "SLA"
#. module: helpdesk
#: model:helpdesk.stage,name:helpdesk.stage_solved
msgid "Solved"
msgstr "Resolvido"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__source_id
msgid "Source"
msgstr "Origem"
#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/controllers/portal.py:0
#: code:addons/helpdesk/controllers/portal.py:0
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__stage_id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__stage_id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__stage_id
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_stage_view_tree
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
#: model_terms:ir.ui.view,arch_db:helpdesk.portal_helpdesk_ticket
#, python-format
msgid "Stage"
msgstr "Estágio"
#. module: helpdesk
#: model:mail.message.subtype,description:helpdesk.mt_ticket_stage
#: model:mail.message.subtype,name:helpdesk.mt_ticket_stage
msgid "Stage Changed"
msgstr "Estágio alterado"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_stage_view_form
msgid "Stage Description and States Meaning"
msgstr "Descrição do estágio e significado das situações"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_stage_view_form
msgid "Stage Search"
msgstr "Busca de estágios"
#. module: helpdesk
#: model:ir.actions.act_window,name:helpdesk.helpdesk_stage_action
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__stage_ids
#: model:ir.ui.menu,name:helpdesk.helpdesk_stage_menu
msgid "Stages"
msgstr "Estágios"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage_delete_wizard__stages_active
msgid "Stages Active"
msgstr "Estágios ativos"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage_delete_wizard__stage_ids
msgid "Stages To Delete"
msgstr "Estágios para excluir"
#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_team__stage_ids
msgid ""
"Stages the team will use. This team's tickets will only be able to be in "
"these stages."
msgstr ""
"Estágios que a equipe usará. Os chamados dessa equipe só poderão estar "
"nesses estágios."
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__sla_status
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_status__status
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
msgid "Status"
msgstr "Status"
#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__activity_state
msgid ""
"Status based on activities\n"
"Overdue: Due date is already passed\n"
"Today: Activity date is today\n"
"Planned: Future activities."
msgstr ""
"Status baseado em atividades\n"
"Atrasado: data de vencimento já passou\n"
"Hoje: data da atividade é hoje\n"
"Planejado: atividades futuras."
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__duration_tracking
msgid "Status time"
msgstr "Hora do status"
#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/controllers/portal.py:0
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__name
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__name
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__name
#, python-format
msgid "Subject"
msgstr "Assunto"
#. module: helpdesk
#: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_action_7days_success
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__success_rate
msgid "Success Rate"
msgstr "Taxa de sucesso"
#. module: helpdesk
#: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_action_7dayssuccess
#: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_action_success
msgid "Success Rate Analysis"
msgstr "Análise da taxa de sucesso"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__sla_success
msgid "Success SLA Policy"
msgstr "Política de sucesso do SLA "
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tag_view_tree
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_type_view_form
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_type_view_tree
msgid "Tag"
msgstr "Marcador"
#. module: helpdesk
#: model:ir.actions.act_window,name:helpdesk.helpdesk_tag_action
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__tag_ids
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__tag_ids
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__tag_ids
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__tag_ids
#: model:ir.ui.menu,name:helpdesk.helpdesk_tag_menu
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tag_view_form
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
msgid "Tags"
msgstr "Marcadores"
#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_tag_action
msgid "Tags are perfect for organizing your tickets."
msgstr "Os marcadores são perfeitos para organizar seus chamados."
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_form
msgid "Target"
msgstr "Meta"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_res_users__helpdesk_target_rating
msgid "Target Customer Rating"
msgstr "Meta de avaliação de cliente"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__stage_id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_status__sla_stage_id
msgid "Target Stage"
msgstr "Estágio alvo"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_res_users__helpdesk_target_success
msgid "Target Success Rate"
msgstr "Taxa de sucesso alvo"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_res_users__helpdesk_target_closed
msgid "Target Tickets to Close"
msgstr "Meta de chamados a fechar"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_stage_view_form
msgid "Task in progress. Click to block or set as done."
msgstr "Tarefa em progresso. Clique para bloquear ou definir como concluída."
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_stage_view_form
msgid "Task is blocked. Click to unblock or set as done."
msgstr "Tarefa bloqueada. Clique para desbloquear ou definir como concluída."
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.rating_rating_view_form_inherit_helpdesk
msgid "Team"
msgstr "Equipe"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__member_ids
msgid "Team Members"
msgstr "Membros da equipe"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__team_privacy_visibility
msgid "Team Visibility"
msgstr "Visibilidade da equipe"
#. module: helpdesk
#: model:ir.actions.act_window,name:helpdesk.email_template_action_helpdesk
msgid "Templates"
msgstr "Modelos"
#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_team__alias_model_id
msgid ""
"The model (Odoo Document Kind) to which this alias corresponds. Any incoming"
" email that does not reply to an existing record will cause the creation of "
"a new record of this model (e.g. a Project Task)"
msgstr ""
"O modelo (tipo de documento do Odoo) ao qual esse alias corresponde. "
"Qualquer e-mail recebido que não responda a um registro existente causará a "
"criação de um novo registro desse modelo (ex.: uma tarefa de projeto)"
#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_team__alias_name
msgid ""
"The name of the email alias, e.g. 'jobs' if you want to catch emails for "
"<jobs@example.odoo.com>"
msgstr ""
"O nome do alias de e-mail, por exemplo, 'empregos', se desejar receber "
"e-mails enviados a <empregos@suaempresa.com.br>"
#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/controllers/portal.py:0
#, python-format
msgid "The team does not allow ticket closing through portal"
msgstr "A equipe não permite o fechamento de chamado através do portal"
#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_sla__exclude_stage_ids
msgid ""
"The time spent in these stages won't be taken into account in the "
"calculation of the SLA."
msgstr ""
"O tempo gasto nesses estágios não será levado em conta no cálculo do SLA."
#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/models/helpdesk_team.py:0
#, python-format
msgid ""
"The visibility of the team needs to be set as \"Invited portal users and all"
" internal users\" in order to use the website form."
msgstr ""
"A visibilidade da equipe precisa ser definida como “usuários do portal "
"convidados e todos os usuários internos” para poder usar o formulário do "
"site."
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.portal_helpdesk_ticket
msgid "There are currently no Ticket for your account."
msgstr "Não há chamados para a sua conta no momento."
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.team_rating_page
msgid "There are no ratings yet."
msgstr "Ainda não há avaliações."
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.ticket_creation
msgid "This"
msgstr "Este"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_form
msgid ""
"This SLA Policy will apply to tickets matching ALL of the following "
"criteria:"
msgstr ""
"Esta política de SLA se aplicará a chamados que correspondam a TODOS os "
"critérios a seguir:"
#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__campaign_id
msgid ""
"This is a name that helps you keep track of your different campaign efforts,"
" e.g. Fall_Drive, Christmas_Special"
msgstr ""
"Este é um nome que ajuda você a manter o controle de seus diferentes "
"esforços de campanha, ex.: Black Friday, Natal"
#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__medium_id
msgid "This is the method of delivery, e.g. Postcard, Email, or Banner Ad"
msgstr ""
"Este é o método de entrega, ex.: cartão postal, e-mail ou anúncio de banner"
#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__source_id
msgid ""
"This is the source of the link, e.g. Search Engine, another domain, or name "
"of email list"
msgstr ""
"Esta é a origem do link, ex., mecanismo de busca, outro domínio ou nome da "
"lista de e-mail"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_stage_view_form
msgid "This step is done. Click to block or set in progress."
msgstr ""
"Este estágio está concluído. Clique para bloquear ou definir como em "
"andamento."
#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/models/helpdesk_ticket.py:0
#, python-format
msgid "This ticket was closed %s hours after its SLA deadline."
msgstr "Esse chamado foi encerrado %s horas após o prazo de SLA."
#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/models/helpdesk_ticket.py:0
#, python-format
msgid "This ticket was successfully closed %s hours before its SLA deadline."
msgstr ""
"Esse chamado foi encerrado com sucesso %s horas antes do prazo de SLA."
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_delete_confirmation_wizard
msgid ""
"This will archive the stages and all of the tickets they contain from the "
"following teams:"
msgstr ""
"Isso arquivará os estágios e todos os chamados contidos das seguintes "
"equipes:"
#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.mail_activity_type_action_config_helpdesk
msgid ""
"Those represent the different categories of things you have to do (e.g. "
"\"Call\" or \"Send email\")."
msgstr ""
"Elas representam as diferentes categorias de coisas que você precisa fazer "
"(ex.: \"ligar\" ou \"enviar e-mail\")."
#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#, python-format
msgid "Three stars, maximum score"
msgstr "Três estrelas, pontuação máxima"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__ticket_id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_status__ticket_id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__ticket_id
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_activity
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
#: model_terms:ir.ui.view,arch_db:helpdesk.portal_helpdesk_ticket
#: model_terms:ir.ui.view,arch_db:helpdesk.rating_rating_view_form_inherit_helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.rating_rating_view_search_inherit_helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.rating_rating_view_tree_inherit_helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup
msgid "Ticket"
msgstr "Chamado"
#. module: helpdesk
#: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_action_dashboard
#: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_analysis_action
#: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_analysis_dashboard_action
#: model:ir.model,name:helpdesk.model_helpdesk_ticket_report_analysis
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_pivot_analysis
msgid "Ticket Analysis"
msgstr "Análise de chamados"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__ticket_closed
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__ticket_closed
msgid "Ticket Closed"
msgstr "Chamado fechado"
#. module: helpdesk
#: model:mail.template,subject:helpdesk.solved_ticket_request_email_template
msgid "Ticket Closed - Reference {{ object.id if object.id else 15 }}"
msgstr "Chamado fechado - Referência {{ object.id if object.id else 15 }}"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__ticket_count
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__ticket_count
msgid "Ticket Count"
msgstr "Contagem de chamados"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__create_date
msgid "Ticket Create Date"
msgstr "Data de criação do chamado"
#. module: helpdesk
#: model:mail.message.subtype,name:helpdesk.mt_team_ticket_new
#: model:mail.message.subtype,name:helpdesk.mt_ticket_new
msgid "Ticket Created"
msgstr "Chamado criado"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__sla_deadline
msgid "Ticket Deadline"
msgstr "Data limite do chamado"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__ticket_ref
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__ticket_ref
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__ticket_ref
msgid "Ticket IDs Sequence"
msgstr "Sequência de IDs de chamados"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__ticket_properties
msgid "Ticket Properties"
msgstr "Propriedades do chamado"
#. module: helpdesk
#: model:mail.message.subtype,name:helpdesk.mt_team_ticket_rated
#: model:mail.message.subtype,name:helpdesk.mt_ticket_rated
msgid "Ticket Rated"
msgstr "Chamado avaliado"
#. module: helpdesk
#: model:ir.model,name:helpdesk.model_helpdesk_sla_status
msgid "Ticket SLA Status"
msgstr "Status de SLA do chamado"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.quick_create_ticket_form
msgid "Ticket Title"
msgstr "Título do chamado"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis
msgid "Ticket Type"
msgstr "Tipo de chamado"
#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/controllers/portal.py:0
#, python-format
msgid "Ticket closed by the customer"
msgstr "Chamado fechado pelo cliente"
#. module: helpdesk
#: model:mail.message.subtype,description:helpdesk.mt_ticket_new
msgid "Ticket created"
msgstr "Chamado criado"
#. module: helpdesk
#. odoo-javascript
#. odoo-python
#: code:addons/helpdesk/models/helpdesk_team.py:0
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#: model:ir.actions.act_window,name:helpdesk.helpdesk_my_ticket_action_no_create
#: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_action_sla
#: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_action_team
#: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_action_unassigned
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__ticket_ids
#: model:ir.model.fields,field_description:helpdesk.field_res_partner__ticket_count
#: model:ir.model.fields,field_description:helpdesk.field_res_users__ticket_count
#: model:ir.ui.menu,name:helpdesk.helpdesk_ticket_menu_main
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_form
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_stage_view_form
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_cohort
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_list_analysis
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_tree
#: model_terms:ir.ui.view,arch_db:helpdesk.portal_helpdesk_ticket
#: model_terms:ir.ui.view,arch_db:helpdesk.portal_my_home_helpdesk_ticket
#: model_terms:ir.ui.view,arch_db:helpdesk.portal_my_home_menu_helpdesk
#, python-format
msgid "Tickets"
msgstr "Chamados"
#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#: model:ir.ui.menu,name:helpdesk.helpdesk_ticket_report_menu
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_report_analysis_view_tree
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_report_view_cohort
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_graph_analysis
#, python-format
msgid "Tickets Analysis"
msgstr "Análise de chamados"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_digest_digest__kpi_helpdesk_tickets_closed
msgid "Tickets Closed"
msgstr "Chamados fechados"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis_closed
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
msgid "Tickets Search"
msgstr "Busca de chamados"
#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_stage__fold
#: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__fold
msgid "Tickets in a folded stage are considered as closed."
msgstr "Os chamados em um estágio dobrado são considerados fechados."
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_helpdesk_sale_timesheet
msgid "Time Billing"
msgstr "Faturamento de horas"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__close_hours
msgid "Time to close (hours)"
msgstr "Tempo para fechar (horas)"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__assign_hours
msgid "Time to first assignment (hours)"
msgstr "Tempo para a primeira atribuição (horas)"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_helpdesk_timesheet
msgid "Timesheets"
msgstr "Planilhas de horas"
#. module: helpdesk
#: model:digest.tip,name:helpdesk.digest_tip_helpdesk_0
msgid "Tip: Create tickets from incoming emails"
msgstr "Dica: crie chamados a partir de e-mails recebidos"
#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_my_ticket_action_no_create
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_main_my
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_main_tree
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_team
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_unassigned
msgid ""
"To get things done, plan activities and use the ticket status.<br>\n"
" Collaborate efficiently by chatting in real-time or via email."
msgstr ""
"Para realizar as tarefas, planeje atividades e use o status do chamado.<br>\n"
"Colabore de forma eficiente por meio de chat ao vivo ou por e-mail."
#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#, python-format
msgid "Today"
msgstr "Hoje"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search
msgid "Today Activities"
msgstr "Atividades de hoje"
#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#, python-format
msgid "Today Average Rating"
msgstr "Avaliação média de hoje"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__total_response_hours
msgid "Total Exchange Time in Hours"
msgstr "Tempo total de troca em horas"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Track &amp; Bill Time"
msgstr "Rastrear e faturar horas"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Track customer satisfaction on tickets"
msgstr "Acompanhar a satisfação do cliente nos chamados"
#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_sla_report_analysis_action
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_sla_report_analysis_dashboard_action
msgid ""
"Track the performance of your teams, the success rate of your tickets, and "
"how quickly you reach your service level agreements (SLAs)."
msgstr ""
"Acompanhe o desempenho de suas equipes, a taxa de sucesso de seus chamados e"
" a rapidez com que você atinge seus contratos de nível de serviço (SLAs)."
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Track the time spent on tickets"
msgstr "Controle o tempo gasto com chamados"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_twitter
msgid "Twitter"
msgstr "X (Twitter)"
#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#, python-format
msgid "Two stars, with a maximum of three"
msgstr "Duas estrelas, com um máximo de três"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__ticket_type_id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__ticket_type_id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__ticket_type_id
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
msgid "Type"
msgstr "Tipo"
#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__activity_exception_decoration
msgid "Type of the exception activity on record."
msgstr "Tipo de atividade de exceção registrada."
#. module: helpdesk
#: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_type_action
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__ticket_type_ids
#: model:ir.ui.menu,name:helpdesk.helpdesk_ticket_type_menu
msgid "Types"
msgstr "Tipos"
#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_type_action
msgid "Types are perfect for categorizing your tickets."
msgstr "Os tipos são perfeitos para categorizar seus chamados."
#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/models/helpdesk_stage.py:0
#, python-format
msgid "Unarchive Tickets"
msgstr "Desarquivar chamados"
#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/controllers/portal.py:0
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
#: model_terms:ir.ui.view,arch_db:helpdesk.portal_helpdesk_ticket
#, python-format
msgid "Unassigned"
msgstr "Não atribuído"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__unassigned_tickets
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis_closed
msgid "Unassigned Tickets"
msgstr "Chamados não atribuídos"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search
msgid "Unread Messages"
msgstr "Mensagens não lidas"
#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla__priority__3
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla_report_analysis__priority__3
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket__priority__3
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket_report_analysis__priority__3
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
#, python-format
msgid "Urgent"
msgstr "Urgente"
#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0
#, python-format
msgid "Use <b>activities</b> to organize your daily work."
msgstr "Utilize as <b>atividades</b> para organizar seu trabalho diário."
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_alias
msgid "Use Alias"
msgstr "Usar alias"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__use_coupons
msgid "Use Coupons"
msgstr "Usar cupons"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__use_credit_notes
msgid "Use Credit Notes"
msgstr "Usar notas de crédito"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__use_rating
msgid "Use Customer Ratings"
msgstr "Usar as avaliações de clientes"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__use_product_repairs
msgid "Use Repairs"
msgstr "Usar reparos"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__use_product_returns
msgid "Use Returns"
msgstr "Usar devoluções"
#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0
#, python-format
msgid ""
"Use the chatter to <b>send emails</b> and communicate efficiently with your "
"customers. Add new people to the followers' list to make them aware of the "
"progress of this ticket."
msgstr ""
"Use o chatter para <b>enviar e-mails</b> e se comunicar de forma eficiente com seus clientes. \n"
"Adicione novas pessoas à lista de seguidores para que elas saibam do andamento desse chamado."
#. module: helpdesk
#: model:ir.model,name:helpdesk.model_res_users
#: model:res.groups,name:helpdesk.group_helpdesk_user
msgid "User"
msgstr "Usuário"
#. module: helpdesk
#: model:helpdesk.team,name:helpdesk.helpdesk_team3
msgid "VIP Support"
msgstr "Suporte VIP"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__privacy_visibility
msgid "Visibility"
msgstr "Visibilidade"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Visibility &amp; Assignment"
msgstr "Visibilidade e atribuição"
#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0
#, python-format
msgid ""
"Want to <b>boost your customer satisfaction</b>?<br/><i>Click Helpdesk to "
"start.</i>"
msgstr ""
"Quer <b>aumentar a satisfação do seu cliente</b>?<br/><i>Clique em central "
"de ajuda para começar.</i>"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup
msgid ""
"We hope to have addressed your request satisfactorily. If you no longer need"
" our assistance, please close this ticket. Thank you for your collaboration."
msgstr ""
"Esperamos ter atendido sua solicitação de forma satisfatória. Se não "
"precisar mais de nossa assistência, feche este chamado. Obrigado por sua "
"colaboração."
#. module: helpdesk
#: model_terms:helpdesk.team,description:helpdesk.helpdesk_team1
#: model_terms:helpdesk.team,description:helpdesk.helpdesk_team3
msgid ""
"We provide 24/7 support, Monday through Friday. Ticket responses are usually provided within 2 working days.<br>\n"
" Support is mainly provided in English. We can also assist in Spanish, French, and Dutch."
msgstr ""
"Oferecemos suporte 24 horas por dia, 7 dias por semana. As respostas aos chamados geralmente são fornecidas em até dois dias úteis.<br>\n"
"O suporte é fornecido principalmente em inglês. Também podemos prestar assistência em português, espanhol, francês e holandês."
#. module: helpdesk
#: model:helpdesk.tag,name:helpdesk.tag_website
msgid "Website"
msgstr "Site"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_website_helpdesk_form
msgid "Website Form"
msgstr "Formulário do site"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__website_message_ids
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__website_message_ids
msgid "Website Messages"
msgstr "Mensagens do site"
#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_team__website_message_ids
#: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__website_message_ids
msgid "Website communication history"
msgstr "Histórico de comunicação do site"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__time
msgid "Within"
msgstr "Dentro de"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__resource_calendar_id
msgid "Working Hours"
msgstr "Horário de trabalho"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__ticket_assignation_hours
msgid "Working Hours to Assign"
msgstr "Horas de trabalho para atribuição"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__ticket_close_hours
msgid "Working Hours to Close"
msgstr "Horas de trabalho para concluir"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__sla_exceeded_hours
msgid "Working Hours to Reach SLA"
msgstr "Horas de trabalho para atingir o SLA"
#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_sla_status__exceeded_hours
msgid ""
"Working hours exceeded for reached SLAs compared with deadline. Positive "
"number means the SLA was reached after the deadline."
msgstr ""
"Horas de trabalho excedidas para SLAs atingidos em comparação com o prazo. "
"Um número positivo significa que o SLA foi alcançado após o prazo."
#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_team__resource_calendar_id
msgid "Working hours used to determine the deadline of SLA Policies."
msgstr ""
"Horas de trabalho usadas para determinar o prazo das políticas de SLA."
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_unarchive_wizard
msgid ""
"Would you like to unarchive all of the tickets contained in these stages as "
"well?"
msgstr ""
"Você também gostaria de desarquivar todos os chamados contidos nesses "
"estágios?"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_delete_wizard
msgid ""
"You cannot delete stages containing tickets. You can either archive them or "
"first delete all of their tickets."
msgstr ""
"Não é possível apagar estágios que contenham chamados. Você pode arquivá-los"
" ou primeiro apagar todos os chamados."
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_delete_wizard
msgid ""
"You cannot delete stages containing tickets. You should first delete all of "
"their tickets."
msgstr ""
"Não é possível apagar estágios que contenham chamados. Primeiro, você deve "
"apagar todos os chamados."
#. module: helpdesk
#: model:ir.model.constraint,message:helpdesk.constraint_res_users_target_closed_not_zero
#: model:ir.model.constraint,message:helpdesk.constraint_res_users_target_rating_not_zero
#: model:ir.model.constraint,message:helpdesk.constraint_res_users_target_success_not_zero
msgid "You cannot have negative targets"
msgstr "Você não pode ter metas negativas"
#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_sla
msgid "You completed all your tickets on time."
msgstr "Você completou todas os seus chamados dentro do prazo."
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_form
msgid "e.g. Close urgent tickets within 36 hours"
msgstr "ex.: fechar chamados urgentes dentro de 36 horas"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "e.g. Customer Care"
msgstr "ex:. Atendimento ao cliente"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_form
#: model_terms:ir.ui.view,arch_db:helpdesk.quick_create_ticket_form
msgid "e.g. Product arrived damaged"
msgstr "ex.: O produto chegou danificado"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_type_view_tree
msgid "e.g. Question"
msgstr "ex.: Pergunta"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "e.g. domain.com"
msgstr "ex.: dominio.com"
#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_website_helpdesk_slides
msgid "eLearning"
msgstr "e-Learning"
#. module: helpdesk
#: model_terms:digest.tip,tip_description:helpdesk.digest_tip_helpdesk_0
msgid "generate tickets in your pipeline."
msgstr "gerar chamados em seu funil."
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.ticket_creation
msgid "has been created from ticket:"
msgstr "foi criado a partir do chamado:"
#. module: helpdesk
#: model:ir.actions.server,name:helpdesk.helpdesk_ratings_server_action
msgid "helpdesk view rating"
msgstr "avaliação na visualização da central de ajuda"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "team search"
msgstr "buscar equipe"
#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/models/helpdesk_ticket.py:0
#, python-format
msgid "tickets"
msgstr "chamados"
#. module: helpdesk
#: model:mail.template,subject:helpdesk.rating_ticket_request_email_template
msgid ""
"{{ object.company_id.name or object.user_id.company_id.name or 'Helpdesk' "
"}}: Service Rating Request"
msgstr ""
"{{ object.company_id.name or object.user_id.company_id.name or 'Helpdesk' "
"}}: Solicitação de avaliação de serviço"
#. module: helpdesk
#: model:mail.template,subject:helpdesk.new_ticket_request_email_template
msgid "{{ object.name }}"
msgstr "{{ object.name }}"
#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.team_rating_data
msgid "{{rating.res_name if t['is_helpdesk_user'] else ''}}"
msgstr "{{rating.res_name if t['is_helpdesk_user'] else ''}}"
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