636 lines
21 KiB
JSON
636 lines
21 KiB
JSON
{
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"version": 21,
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"sheets": [
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{
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"id": "sheet1",
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"name": "Dashboard",
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"colNumber": 5,
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"rowNumber": 35,
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"rows": {
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"6": { "size": 40 },
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"22": { "size": 40 },
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"23": { "size": 40 },
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"24": { "size": 29 },
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"25": { "size": 29 },
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"26": { "size": 29 },
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"27": { "size": 29 },
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"28": { "size": 29 },
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"29": { "size": 29 },
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"30": { "size": 29 },
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"31": { "size": 29 },
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"32": { "size": 29 },
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},
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"cols": {
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"4": { "size": 260 }
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},
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"merges": [],
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"cells": {
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"A7": {
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"content": "[Daily Sessions](odoo://view/{\"viewType\":\"graph\",\"action\":{\"domain\":[],\"context\":{\"group_by\":[\"start_date:day\"],\"graph_measure\":\"__count\",\"graph_mode\":\"bar\",\"graph_groupbys\":[\"start_date:day\"]},\"modelName\":\"im_livechat.report.channel\",\"views\":[[false,\"graph\"],[false,\"pivot\"],[false,\"search\"]]},\"threshold\":0,\"name\":\"Session per Day\"})"
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},
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"A23": {
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"content": "[Top Operators](odoo://view/{\"viewType\":\"pivot\",\"action\":{\"domain\":[],\"context\":{\"group_by\":[],\"pivot_measures\":[\"nbr_channel\",\"time_to_answer\",\"duration\"],\"pivot_column_groupby\":[],\"pivot_row_groupby\":[\"partner_id\"]},\"modelName\":\"im_livechat.report.operator\",\"views\":[[false,\"graph\"],[false,\"pivot\"],[false,\"search\"]]},\"threshold\":0,\"name\":\"Operator Analysis\"})"
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},
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"A24": { "content": "=_t(\"Operator\")" },
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"A25": { "content": "=PIVOT.HEADER(3,\"#partner_id\",1)" },
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"A26": { "content": "=PIVOT.HEADER(3,\"#partner_id\",2)" },
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"A27": { "content": "=PIVOT.HEADER(3,\"#partner_id\",3)" },
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"A28": { "content": "=PIVOT.HEADER(3,\"#partner_id\",4)" },
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"A29": { "content": "=PIVOT.HEADER(3,\"#partner_id\",5)" },
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"A30": { "content": "=PIVOT.HEADER(3,\"#partner_id\",6)" },
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"A31": { "content": "=PIVOT.HEADER(3,\"#partner_id\",7)" },
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"A32": { "content": "=PIVOT.HEADER(3,\"#partner_id\",8)" },
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"A33": { "content": "=PIVOT.HEADER(3,\"#partner_id\",9)" },
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"A34": { "content": "=PIVOT.HEADER(3,\"#partner_id\",10)" },
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"B24": { "content": "=_t(\"Sessions\")" },
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"B25": {
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"content": "=PIVOT.VALUE(3,\"nbr_channel\",\"#partner_id\",1)"
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},
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"B26": {
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"content": "=PIVOT.VALUE(3,\"nbr_channel\",\"#partner_id\",2)"
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},
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"B27": {
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"content": "=PIVOT.VALUE(3,\"nbr_channel\",\"#partner_id\",3)"
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},
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"B28": {
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"content": "=PIVOT.VALUE(3,\"nbr_channel\",\"#partner_id\",4)"
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},
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"B29": {
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"content": "=PIVOT.VALUE(3,\"nbr_channel\",\"#partner_id\",5)"
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},
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"B30": {
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"content": "=PIVOT.VALUE(3,\"nbr_channel\",\"#partner_id\",6)"
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},
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"B31": {
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"content": "=PIVOT.VALUE(3,\"nbr_channel\",\"#partner_id\",7)"
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},
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"B32": {
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"content": "=PIVOT.VALUE(3,\"nbr_channel\",\"#partner_id\",8)"
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},
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"B33": {
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"content": "=PIVOT.VALUE(3,\"nbr_channel\",\"#partner_id\",9)"
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},
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"B34": {
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"content": "=PIVOT.VALUE(3,\"nbr_channel\",\"#partner_id\",10)"
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},
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"D7": {
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"content": "[Sessions by Operator](odoo://view/{\"viewType\":\"graph\",\"action\":{\"domain\":[],\"context\":{\"group_by\":[\"partner_id\"],\"graph_measure\":\"nbr_channel\",\"graph_mode\":\"bar\",\"graph_groupbys\":[\"partner_id\"]},\"modelName\":\"im_livechat.report.operator\",\"views\":[[false,\"graph\"],[false,\"pivot\"],[false,\"search\"]]},\"threshold\":0,\"name\":\"Operator Analysis\"})"
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},
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"D24": { "content": "=_t(\"Time to answer (seconds)\")" },
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"D25": {
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"content": "=PIVOT.VALUE(3,\"time_to_answer\",\"#partner_id\",1)"
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},
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"D26": {
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"content": "=PIVOT.VALUE(3,\"time_to_answer\",\"#partner_id\",2)"
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},
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"D27": {
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"content": "=PIVOT.VALUE(3,\"time_to_answer\",\"#partner_id\",3)"
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},
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"D28": {
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"content": "=PIVOT.VALUE(3,\"time_to_answer\",\"#partner_id\",4)"
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},
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"D29": {
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"content": "=PIVOT.VALUE(3,\"time_to_answer\",\"#partner_id\",5)"
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},
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"D30": {
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"content": "=PIVOT.VALUE(3,\"time_to_answer\",\"#partner_id\",6)"
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},
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"D31": {
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"content": "=PIVOT.VALUE(3,\"time_to_answer\",\"#partner_id\",7)"
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},
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"D32": {
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"content": "=PIVOT.VALUE(3,\"time_to_answer\",\"#partner_id\",8)"
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},
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"D33": {
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"content": "=PIVOT.VALUE(3,\"time_to_answer\",\"#partner_id\",9)"
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},
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"D34": {
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"content": "=PIVOT.VALUE(3,\"time_to_answer\",\"#partner_id\",10)"
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},
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"E24": { "content": "=_t(\"Average session (seconds)\")" },
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"E25": { "content": "=PIVOT.VALUE(3,\"duration\",\"#partner_id\",1)" },
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"E26": { "content": "=PIVOT.VALUE(3,\"duration\",\"#partner_id\",2)" },
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"E27": { "content": "=PIVOT.VALUE(3,\"duration\",\"#partner_id\",3)" },
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"E28": { "content": "=PIVOT.VALUE(3,\"duration\",\"#partner_id\",4)" },
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"E29": { "content": "=PIVOT.VALUE(3,\"duration\",\"#partner_id\",5)" },
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"E30": { "content": "=PIVOT.VALUE(3,\"duration\",\"#partner_id\",6)" },
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"E31": { "content": "=PIVOT.VALUE(3,\"duration\",\"#partner_id\",7)" },
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"E32": { "content": "=PIVOT.VALUE(3,\"duration\",\"#partner_id\",8)" },
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"E33": { "content": "=PIVOT.VALUE(3,\"duration\",\"#partner_id\",9)" },
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"E34": { "content": "=PIVOT.VALUE(3,\"duration\",\"#partner_id\",10)" }
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},
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"styles": {
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"baselineMode": "percentage",
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"title": { "text": "Sessions", "bold": true, "color": "#434343" },
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"type": "scorecard",
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"background": "#EFF6FF",
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"baseline": "Data!E2",
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"baselineDescr": "since last period",
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{
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"metaData": {
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},
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"orderBy": []
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},
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},
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"chain": "partner_id",
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"type": "many2one"
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}
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}
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}
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},
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{
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"background": "#FFFFFF",
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"legendPosition": "none",
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"metaData": {
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"groupBy": ["partner_id"],
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"measure": "nbr_channel",
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"order": "DESC",
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"resModel": "im_livechat.report.operator",
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"mode": "bar"
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},
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"searchParams": {
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"comparison": null,
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"context": {},
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"domain": [],
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"groupBy": ["partner_id"],
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"orderBy": []
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},
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"type": "odoo_bar",
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"verticalAxisPosition": "left",
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"stacked": true,
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"fieldMatching": {
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"chain": "start_date",
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"type": "datetime",
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"offset": 0
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},
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"chain": "partner_id",
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"type": "many2one"
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}
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}
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}
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},
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{
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"data": {
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"baselineColorDown": "#DC6965",
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"baselineColorUp": "#00A04A",
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"baselineMode": "percentage",
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"title": {
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"text": "Avg. Time to Answer",
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"bold": true,
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"color": "#434343"
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},
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"type": "scorecard",
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"background": "#FEF2F2",
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"baseline": "Data!E3",
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"baselineDescr": "last period",
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"keyValue": "Data!D3",
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"humanize": false
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}
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},
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{
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"tag": "chart",
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"data": {
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"baselineColorDown": "#DC6965",
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"baselineColorUp": "#00A04A",
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"baselineMode": "percentage",
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"title": {
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"text": "Avg. Session Duration",
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"color": "#434343",
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"bold": true
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},
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"type": "scorecard",
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"background": "#FEF2F2",
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"baseline": "Data!E4",
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"baselineDescr": "last period",
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"keyValue": "Data!D4",
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"humanize": false
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}
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},
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{
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"id": "5b8972f1-db5f-48dd-aeca-c0bc87c7155d",
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"x": 636,
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"tag": "chart",
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"data": {
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"background": "#EFF6FF",
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"sectionRule": {
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"colors": {
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"lowerColor": "#cc0000",
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"middleColor": "#f1c232",
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"upperColor": "#6aa84f"
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},
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"rangeMin": "0",
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"rangeMax": "5",
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"lowerInflectionPoint": { "type": "number", "value": "1" },
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"upperInflectionPoint": { "type": "number", "value": "3" }
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},
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"title": {
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"text": "Average Rating",
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"bold": true,
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"color": "#434343"
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},
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"type": "gauge",
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"dataRange": "Data!D5"
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}
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}
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],
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"tables": [],
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"areGridLinesVisible": true,
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"isVisible": true,
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"headerGroups": { "ROW": [], "COL": [] },
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"dataValidationRules": [],
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"comments": {}
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},
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{
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"name": "Data",
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"3": { "size": 110 },
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"4": { "size": 110 }
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},
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"merges": [],
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"cells": {
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"A1": { "content": "=_t(\"KPI\")" },
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"A2": { "content": "=_t(\"Sessions\")" },
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"A3": { "content": "=_t(\"Avg. time to answer\")" },
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"A4": { "content": "=_t(\"Avg. session duration\")" },
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"A5": { "content": "=_t(\"Rating\")" },
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"B1": { "content": "=_t(\"Current\")" },
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"B2": { "content": "=PIVOT.VALUE(4,\"__count\")" },
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"B3": { "content": "=PIVOT.VALUE(1,\"time_to_answer\")" },
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"B4": { "content": "=PIVOT.VALUE(1,\"duration\")" },
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"B5": { "content": "=PIVOT.VALUE(1,\"rating\")" },
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"C1": { "content": "=_t(\"Previous\")" },
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"C2": { "content": "=PIVOT.VALUE(5,\"__count\")" },
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"C3": { "content": "=PIVOT.VALUE(2,\"time_to_answer\")" },
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"C4": { "content": "=PIVOT.VALUE(2,\"duration\")" },
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"D1": { "content": "=_t(\"Current\")" },
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"D2": { "content": "=FORMAT.LARGE.NUMBER(B2)" },
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"D3": { "content": "=CONCATENATE(-ROUND(B3/60),\"min\")" },
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"D4": { "content": "=CONCATENATE(ROUND(B4/60),\"min\")" },
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"D5": { "content": "=B5" },
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"E1": { "content": "=_t(\"Previous\")" },
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"E2": { "content": "=FORMAT.LARGE.NUMBER(C2)" },
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"E3": { "content": "=-ROUND(C3/60)" },
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"E4": { "content": "=ROUND(C4/60)" }
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},
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"styles": { "A1:E1": 5, "D2:D5": 6, "E2:E4": 6 },
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"formats": {},
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"dataValidationRules": [],
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"comments": {}
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}
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],
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"styles": {
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"2": { "textColor": "#434343", "fontSize": 11, "bold": true },
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"fontSize": 11,
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"bold": true,
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"align": "center"
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},
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"5": { "bold": true },
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},
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},
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},
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"5": { "top": { "style": "thick", "color": "#FFFFFF" } },
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"6": {
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