79 lines
2.7 KiB
ReStructuredText
79 lines
2.7 KiB
ReStructuredText
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=====================================
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Use VoIP services in Odoo with Axivox
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=====================================
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Introduction
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============
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Odoo VoIP can be set up to work together with `Axivox <https://www.axivox.com/>`_. In that case, an
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:doc:`Asterisk server <asterisk>` is not necessary as the infrastructure is hosted and managed by
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Axivox.
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To use this service, `contact Axivox <https://www.axivox.com/contact/>`_ to open an account. Before
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doing so, verify that Axivox covers your area and the areas you wish to call.
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Configuration
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=============
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Go to :menuselection:`Apps` and install the **VoIP Module**.
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.. image:: media/axivox-voip-installation.png
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:align: center
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:alt: VoIP module installation on an Odoo database
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Go to :menuselection:`Settings --> General Settings --> Integrations`, and fill out the **Asterisk
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(VoIP)** field:
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- **PBX Server IP**: set the domain created by Axivox for your account (e.g.,
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*yourcompany.axivox.com*)
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- **WebSocket**: type in ``wss://pabx.axivox.com:3443``
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- **VoIP Environment**: set as *Production*
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.. image:: media/axivox-voip-configuration.png
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:align: center
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:alt: Integration of Axivox as VoIP provider in an Odoo database
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Go to :menuselection:`Settings --> Users & Companies --> Users`, then open the user's form you want
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to configure. Under the **Preferences** tab, fill out the section **PBX Configuration**:
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- **SIP Login / Browser's Extension**: the Axivox *username*
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- **SIP Password**: the Axivox *SIP Password*
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.. note::
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You can find all this information by logging in at https://manage.axivox.com/, selecting the user
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you want to configure, and referring to the fields as pictured below.
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.. image:: media/axivox-manager-sip.png
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:align: center
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:alt: SIP credentials in the Axivox manager
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Phone Calls
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===========
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You can make phone calls by clicking on the phone icon in the navigation bar.
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You can also receive phone calls. Odoo rings and displays a notification.
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.. note::
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Your number is the one provided by Axivox.
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.. image:: media/axivox-incoming-call.png
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:align: center
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:alt: Incoming VoIP call in Odoo
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.. tip::
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If you see a *Missing Parameter* message in the **Odoo softphone**, refresh your Odoo window and
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try again.
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.. image:: media/axivox-missing-parameter.png
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:align: center
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:alt: "Missing Parameter" error message in the Odoo softphone
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.. tip::
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If you see an *Incorrect Number* message in the Odoo softphone, make sure to use the
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international format, leading with the plus (+) sign followed by the international country code.
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E.g., +16506913277 (where +1 is the international prefix for the United States).
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.. image:: media/axivox-incorrect-number.png
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:align: center
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:alt: "Incorrect Number" error message in the Odoo softphone
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