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.. |assistance-contact| replace::
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If you need Odoo assistance on this matter, please get in touch with your Odoo Account Manager or
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our `Sales department`_.
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.. _Sales department: mailto:sales@odoo.com
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===
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FAQ
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===
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.. _upgrade-faq/why:
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Why upgrade
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===========
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* You benefit from the latest features of the :ref:`new major version
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<upgrade-faq/release-notes>` released by Odoo.
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* If you are in an :ref:`unsupported version <upgrade/supported-versions>`, you get a new version
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with support.
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.. _upgrade-faq/when:
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When to upgrade
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===============
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Whenever you want. You can make your upgrade request as soon as a new version is released or when
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your version turns unsupported, and you still wish to enjoy support.
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.. _upgrade-faq/availability:
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Availability of the new version
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===============================
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As soon as Odoo announces the release of a new major version, you can create a test upgrade request
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to try the latest version. Please note that at this point, the upgrade scripts will only have been
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tested with demo data. Please report any issue you might encounter while testing via the `Odoo
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Support page <https://www.odoo.com/help>`_ and make sure to be happy with your test version before
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requesting the upgrade of your database in production.
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.. _upgrade-faq/duration:
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Duration of the upgrade
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=======================
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It is impossible to give time estimates for every upgrade request.
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In general, the "smaller" the database, the quickest the upgrade request is completed. A single-user
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database that uses only CRM will be processed faster than a multi-company, multi-user database that
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uses Accounting, Sales, Purchase, and Manufacturing.
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You can expect the time it takes for the platform to upgrade the test database will be similar to
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the production upgrade.
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.. _upgrade-faq/project:
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The upgrade project
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===================
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It depends on the user involvement (the time spent on testing, reporting problems, etc.) and the
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issues encountered that might need to be addressed by our technical team.
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So, in a nutshell, what can impact your upgrade lead time?
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* Source & targeted versions
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* Installed apps
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* Volume of data
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* Amount of customization (models, fields, methods, workflows, reports, website, etc.)
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* Installation of new apps or configuration changes after the start of the test phase
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* User commitment
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.. _upgrade-faq/custom-modules:
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Upgrade of the custom modules
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=============================
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As stated in our :doc:`/legal/terms/enterprise`, section :ref:`charges_standard`, this optional
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service is subject to additional fees.
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Depending on your situation, the custom code could be upgraded by our services, by one of our
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partners, or you can do it yourself.
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.. note:: |assistance-contact|
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.. _upgrade-faq/editions-change:
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Editions change (from Community to Enterprise)
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==============================================
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The upgrade always returns an Enterprise edition of Odoo, whether the database you sent was a
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community or enterprise edition. It is required to have an enterprise subscription to upgrade.
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.. note:: |assistance-contact|
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.. seealso::
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- `Editions <https://www.odoo.com/page/editions>`_
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.. _upgrade-faq/hosting-types-switch:
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Switching the hosting types (Self-Hosting vs. Online Hosting - SaaS vs. Cloud Platform - Odoo.sh)
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=================================================================================================
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An upgrade does not cover a change of `Hosting types <https://www.odoo.com/page/hosting-types>`_.
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Open the following link to get :doc:`more information about how to change your hosting type
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<../maintain/hosting_changes>`.
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.. note:: |assistance-contact|
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.. _upgrade-faq/release-notes:
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Release Notes by version
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========================
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Open our `Release Note <https://www.odoo.com/page/release-notes>`_ page to get a summary of the new
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features and improvements made in each version.
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How long is my test available for
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---------------------------------
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An Odoo Online (SaaS) test database is available for one month by default. We can extend this trial
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period upon request. For Odoo.sh or on-premise, there is no restriction.
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How many tests to perform before upgrading to production?
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---------------------------------------------------------
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As many as needed. When you are comfortable with the database, run a last test upgrade 48 hours
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before requesting your production upgrade and test your workflows one last time.
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How to/Where to report upgrade issues?
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--------------------------------------
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If you encounter issues during the upgrade process, please contact the Odoo Support through the
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`Odoo Support page <https://www.odoo.com/help>`_
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- To report an issue discovered during the testing phase, please select **An issue related to my
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upgrade (test phase)**.
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- To report an issue discovered post-upgrade, please select **An issue related to my upgrade
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(production)**
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Upgrading to production
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-----------------------
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Once you have completed testing and are happy with the result, you decide on a date and time when
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you stop users from accessing Odoo, freeze all data entries, and create an upgrade request for the
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production upgrade.
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How is my data handled in the Upgrade Platform?
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-----------------------------------------------
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The Odoo Upgrade platform uses the same Privacy Policy as the rest of Odoo.com services.
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Your data is hosted on servers that follow our security guidelines, namely:
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- SSL - All web connections to client instances are protected with 256-bit SSL encryption
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(HTTPS with a 2048-bit modulus SSL certificate), and running behind Grade A SSL stacks. All our
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certificate chains are using SHA-2 already.
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- Safe System - Our servers are running recent Linux distribution with up-to-date security patches,
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with firewall and intrusion countermeasures (not disclosed for obvious reasons).
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Servers are located at the same locations as our Cloud providers with the following services:
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- Restricted perimeter, physically accessed by authorized data center employees only
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- Physical access control with security badges or biometrical security
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- Security cameras monitoring the data center locations 24/7
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- Security personnel on-site 24/7
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The uploaded and migrated databases uploaded to the Upgrade platform are kept for up to 3 months and
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are permanently deleted following that period.
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You can learn more about privacy and data handling at Odoo by visiting our `General Data Protection
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Regulation page <https://www.odoo.com/gdpr>`_.
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