2025-02-27 18:56:07 +07:00
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(terms-of-sale)=
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2017-04-05 22:22:44 +07:00
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2025-02-27 18:56:07 +07:00
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# General Terms of Sale
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2017-04-05 22:22:44 +07:00
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2025-02-27 18:56:07 +07:00
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:::{only} html
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[Download PDF](https://www.odoo.com/documentation/{CURRENT_BRANCH}/terms_of_sale.pdf)
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:::
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2022-11-28 20:49:53 +07:00
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2025-02-27 18:56:07 +07:00
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:::{note}
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Last revision: September 12, 2023.
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:::
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2017-05-03 21:19:23 +07:00
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These General Terms of Sale govern the sale of products and services by
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2017-05-05 19:28:02 +07:00
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Odoo S.A. and its affiliates (collectively, "Odoo S.A.") to the client.
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Additional terms may apply for services provided by Odoo S.A. (for example, the
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Enterprise Subscription Agreement). If these additional terms are inconsistent
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with the General Terms of Sale, the additional terms will prevail over these
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General Terms of Sale.
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2017-05-03 21:19:23 +07:00
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Please read these terms carefully before placing an order with Odoo S.A. By
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accepting an order with Odoo S.A., the client marks his acceptance with these
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terms.
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2017-04-05 22:22:44 +07:00
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The client explicitly waives its own standard terms and conditions, even if
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these were drawn up after these standard terms and conditions of sale. In
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order to be valid, any derogation must be expressly agreed to in advance in
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writing.
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Our invoices are payable within 21 working days, unless another payment
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timeframe is indicated on either the invoice or the order. In the event of
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non-payment by the due date, Odoo S.A. reserves the right to request a fixed
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interest payment amounting to 15% of the sum remaining due. Odoo S.A. will be
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authorised to suspend any provision of services without prior warning in the
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event of late payment.
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If a payment is still outstanding more than sixty (60) days after the due
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payment date, Odoo S.A. reserves the right to call on the services of a debt
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recovery company. All legal expenses will be payable by the client.
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Certain countries apply withholding at source on the amount of invoices, in
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accordance with their internal legislation. Any withholding at source will be
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paid by the client to the tax authorities. Under no circumstances can Odoo S.A.
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become involved in costs related to a country's legislation. The amount of the
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invoice will therefore be due to Odoo S.A. in its entirety and does not include
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any costs relating to the legislation of the country in which the client is
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2023-09-13 05:25:13 +07:00
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located.
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For clients with a global presence, the applicable pricing is always
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2021-10-20 16:15:42 +07:00
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based on the client location with the highest price list, unless otherwise
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specified in writing at the time of purchase.
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2017-04-05 22:22:44 +07:00
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2023-09-13 05:25:13 +07:00
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Monthly Subscriptions are only available for hosting on the Cloud Platform
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(Odoo SaaS and Odoo SH). Payment of Monthly Subscriptions can only be made
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by credit card or an equivalent supported automatic debit method. Odoo S.A.
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reserves the right to refuse any Monthly Subscription that does not comply
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with these conditions.
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2017-04-05 22:22:44 +07:00
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Odoo S.A. undertakes to do its best to supply services in due time in accordance
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with the agreed timeframes. However, none of its obligations can be considered
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as being an obligation to achieve results. Odoo S.A. cannot, under any
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circumstances, be required by the client to appear as a third party in the
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context of any claim for damages filed against the client by an end consumer.
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In order for it to be admissible, Odoo S.A. must be notified of any claim by
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means of a letter sent by recorded delivery to its registered office within 8
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days of the delivery of the goods or the provision of the services.
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To the maximum extent permitted by law, the aggregate liability of each party
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together with its affiliates arising will not exceed 50% of the total amount
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paid by the Customer under these terms during the 12 months immediately
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preceding the date of the event giving rise to such claim. Multiple claims shall
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not enlarge this limitation.
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2017-05-03 21:19:23 +07:00
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Odoo S.A. reserves the right to modify these terms at any time without prior
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notice. The client will be subject to the terms in force at the time of
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acceptation of those terms.
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2017-04-05 22:22:44 +07:00
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All our contractual relations will be governed exclusively by Belgian law.
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Moreover, any dispute that may arise will be subject exclusively to the
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jurisdiction of the courts of the Nivelles arrondissement (Belgium).
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2025-02-27 18:56:07 +07:00
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