documentation/livechat/overview/ratings.rst

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=======
Ratings
=======
Giving users the opportunity to rate their interactions can help you improving the experience you
offer. That means staying on top of your customers' needs, besides keeping track of your operators
performances.
Customer Rating
===============
| Once the user chooses to close the chat window, he can rate his interaction.
| If the user is *Not satisfied* or *Highly dissatisfied*, a field allowing for an explanation
is shown.
| A copy of the conversation can also be sent by email.
.. image:: media/user_chatwindow.png
:align: center
:height: 400
:alt: View of the chat window from a users side for Odoo Live Chat
The rating is shown on the chat window itself for the operator.
.. image:: media/operator_chatwindow.png
:align: center
:alt: View of a chat window from an operators side highlighting a rating for Odoo Live Chat
And under :menuselection:`Report --> Customer Ratings`.
.. image:: media/customer_ratings.png
:align: center
:alt: View of the customer ratings page in Odoo Live Chat
Make the rating public
======================
Go to :menuselection:`Website --> Configuration --> Settings`, access your channel form, click on
*Go to Website* and on *Unpublished*, to publish the rating of that channel on your website.
.. image:: media/publish_ratings.png
:align: center
:alt: View of the public ratings in the website for Odoo Live Chat
.. seealso::
- :doc:`responses`