45 lines
1.4 KiB
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45 lines
1.4 KiB
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=======
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Ratings
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=======
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Giving users the opportunity to rate their interactions can help you improving the experience you
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offer. That means staying on top of your customers' needs, besides keeping track of your operators’
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performances.
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Customer Rating
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===============
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| Once the user chooses to close the chat window, he can rate his interaction.
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| If the user is *Not satisfied* or *Highly dissatisfied*, a field allowing for an explanation
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is shown.
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| A copy of the conversation can also be sent by email.
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.. image:: media/user_chatwindow.png
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:align: center
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:height: 400
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:alt: View of the chat window from a user’s side for Odoo Live Chat
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The rating is shown on the chat window itself for the operator.
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.. image:: media/operator_chatwindow.png
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:align: center
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:alt: View of a chat window from an operator’s side highlighting a rating for Odoo Live Chat
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And under :menuselection:`Report --> Customer Ratings`.
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.. image:: media/customer_ratings.png
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:align: center
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:alt: View of the customer ratings page in Odoo Live Chat
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Make the rating public
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======================
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Go to :menuselection:`Website --> Configuration --> Settings`, access your channel form, click on
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*Go to Website* and on *Unpublished*, to publish the rating of that channel on your website.
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.. image:: media/publish_ratings.png
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:align: center
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:alt: View of the public ratings in the website for Odoo Live Chat
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.. seealso::
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- :doc:`responses`
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