From 07abbe74de73e0aca8510aa1f0ab7ae6b2d1a43c Mon Sep 17 00:00:00 2001 From: "Sam Lieber (sali)" Date: Fri, 3 Feb 2023 15:13:09 +0000 Subject: [PATCH] [IMP] marketing: sms pricing and faq doc updates closes odoo/documentation#3562 X-original-commit: 1591e1f0879bbda6322e1b9d2b77fb4fca505108 Signed-off-by: Zachary Straub --- .../sms_marketing/pricing/pricing_and_faq.rst | 130 +++++++----------- 1 file changed, 53 insertions(+), 77 deletions(-) diff --git a/content/applications/marketing/sms_marketing/pricing/pricing_and_faq.rst b/content/applications/marketing/sms_marketing/pricing/pricing_and_faq.rst index 74d410bfa..9e28fbf47 100644 --- a/content/applications/marketing/sms_marketing/pricing/pricing_and_faq.rst +++ b/content/applications/marketing/sms_marketing/pricing/pricing_and_faq.rst @@ -9,7 +9,6 @@ What do I need to send SMSs? SMS Text Messaging is an In-App Purchase (IAP) service that *requires prepaid credits* to work. - How many types of SMSs are there? ================================= @@ -18,11 +17,9 @@ There are 2 types: GSM7 and UNICODE. **GSM7** is the standard format, with a limit of 160 characters per message, that includes the following characters: - .. image:: pricing_and_faq/faq1.png :align: center - :alt: GSM7 in Odoo SMS Marketing - + :alt: GSM7 characters available in Odoo SMS Marketing. **UNICODE** is the format applied if a special character, that *is not* in the GSM7 list, is used. Limit per SMS: 70 characters. @@ -30,111 +27,90 @@ Limit per SMS: 70 characters. .. note:: For GSM7 SMS the size limit is 160 characters, and for Unicode is 70. *Above these limits, the content is divided into a multi-part message* and the limit of characters is lowered to 153 for - GSM7 and to 67 for Unicode. The system will inform you in real-time about the number of SMS your - message represents. - + GSM7 and to 67 for Unicode. Then, in real-time, the system displays the number of SMS mailings + the message represents. How much does it cost to send an SMS? ===================================== -| The price of an SMS depends on the destination and the length (number of characters) of the message. -| To see the **price per country, - please consult**: `Odoo SMS - FAQ `_. - -The number of SMSs a message represents will be always available to you in your database. +The price of an SMS depends on the destination and the length (number of characters) of the +message. To see the **price per country, please consult**: `Odoo SMS - FAQ +`_. +The number of SMSs a message represents will always be available in the database. .. image:: pricing_and_faq/faq2.png :align: center - :height: 300 - :alt: SMS pricing and FAQ Odoo SMS Marketing + :alt: Number of GSM7 characters that fit in an SMS message in Odoo SMS Marketing. - -How do I buy credits? -===================== +How to buy credits +================== Go to :menuselection:`Settings --> Buy Credits`. - .. image:: pricing_and_faq/faq3.png - :alt: SMS pricing and FAQ Odoo SMS Marketing - + :align: center + :alt: Buying credits for SMS Marketing in Odoo settings. Or go to :menuselection:`Settings --> View my Services`. - .. image:: pricing_and_faq/faq4.png - :alt: SMS pricing and FAQ Odoo SMS Marketing - + :align: center + :alt: Using Odoo IAP to recharge credits for SMS Marketing in Odoo settings. .. tip:: - If you are on Odoo Online and have the Enterprise version, you benefit from free trial credits to - test the feature. - + If Odoo Online (Saas) is being used, along with the Enterprise version, free trial credits are + available to test the feature. More common questions ===================== -#. **Is there an expiration time for my credits?** +#. | **Is there an expiration time for my credits?** + | No, credits do not expire. - No, credits do not expire. +#. | **Can I send an SMS to a phone number (which is not a mobile phone) because I see the icon in + front of the field “phone”?** + | Only if that phone number supports SMS (e.g. SIP phones). +#. | **Do I receive an invoice to buy my credits?** + | Yes. -#. **Can I send an SMS to a phone number (which is not a mobile phone) because I see the icon in - front of the field “phone”?** +#. | **Can the recipient answer me?** + | No, it is not possible to reply to the SMS. - Only if that phone number supports SMS (e.g. SIP phones). +#. | **What happens if I send multiple SMSs at once, but I don't have enough credits to send them + all?** + | Multiple SMS communications at once at are counted as a single transaction, so no SMSs will be + sent until there are enough credits to send them all. +#. | **Do I have a history of the sent SMSs?** + | A history of sent SMSs, along with all pertinent information related to its sent contacts (and + the message itself), can be found in the :guilabel:`Sent` column of the main :guilabel:`SMS + Marketing` dashboard (while in :guilabel:`Kanban` view). -#. **Do I receive an invoice to buy my credits?** + For more detailed information, select a desired SMS from the main dashboard (in + :guilabel:`Kanban` view), and click on either link in the blue banner above the SMS detail form + to learn more. - Yes. +#. | **Can I send as many SMSs I want at once?** + | Yes, if you have enough credits. +#. | **If an SMS is sent to a number that doesn't exist in the list of recipients, will credits be + lost?** + | No, not if the phone number is incorrectly formatted (e.g. too many digits). However, if the + SMS is sent to the wrong person (or to a fake number), the credit for that SMS will be lost. -#. **Can the recipient answer to me?** +#. | **What happens if I send my SMS to a paying number (e.g.: a contest to win a ticket for a + festival)?** + | The SMS will not be delivered to that kind of number, so no charges will be made. - No, it is not possible to reply to the SMS. +#. | **Can I identify the numbers that do not exist when I send several SMSs?** + | Only the ones that have an invalid format. +#. | **How does the GDPR regulation affect this service?** + | Please find our `Privacy Policy here `__. -#. **What happens if I send multiple SMS but I do not have enough credits to send them all?** - - The whole transaction is counted as a single one, so no SMS will be sent until you have enough - credits to send them all. - - -#. **Do I have a history of the sent SMSs?** - - Yes, the SMS is logged as a note under the chatter of the corresponding record, and a complete - history of the SMSs sent is available on :ref:`developer mode ` under - :menuselection:`Technical --> SMS`. - - -#. **Can I send as many SMSs I want at once?** - - Yes, if you have enough credits. - - -#. **If I have a number that does not exist in the list of recipients, will I lose credits?** - - Not if the phone number is in the wrong format (e.g. too many digits). Otherwise, if the SMS is - sent to the wrong person or to a fake number, the credit will be lost. - - -#. **What happens if I send my SMS to a paying number (e.g.: a contest to win a ticket for a festival)?** - - The SMS will not be delivered to that kind of number, so you won’t be charged. - - -#. **Can I identify the numbers that do not exist when I send several SMSs?** - - Only the ones that have an invalid format. - - -#. **How does the GDPR regulation affect this service?** - - Please find our `Privacy Policy here `__. - -#. **Can I use my own SMS provider?** - - Yes, but it is not possible out of the box. Our experts can help you customize your database - to make it happen. Please, check our success packs `here `_. +#. | **Can I use my own SMS provider?** + | Yes, but it is not possible out-of-the-box. Odoo experts can help customize a database to allow + for the use of a personal SMS provider. Please check our success packs `here + `_.