diff --git a/ecommerce/maximizing_revenue/media/comment_inbox.png b/ecommerce/maximizing_revenue/media/comment_inbox.png new file mode 100644 index 000000000..d3107f02e Binary files /dev/null and b/ecommerce/maximizing_revenue/media/comment_inbox.png differ diff --git a/ecommerce/maximizing_revenue/media/comment_new.png b/ecommerce/maximizing_revenue/media/comment_new.png new file mode 100644 index 000000000..887a57f4d Binary files /dev/null and b/ecommerce/maximizing_revenue/media/comment_new.png differ diff --git a/ecommerce/maximizing_revenue/media/comment_post.png b/ecommerce/maximizing_revenue/media/comment_post.png new file mode 100644 index 000000000..b21b77736 Binary files /dev/null and b/ecommerce/maximizing_revenue/media/comment_post.png differ diff --git a/ecommerce/maximizing_revenue/media/comment_setup.png b/ecommerce/maximizing_revenue/media/comment_setup.png new file mode 100644 index 000000000..961515be0 Binary files /dev/null and b/ecommerce/maximizing_revenue/media/comment_setup.png differ diff --git a/ecommerce/maximizing_revenue/media/comment_unpublish.png b/ecommerce/maximizing_revenue/media/comment_unpublish.png new file mode 100644 index 000000000..c746bcc06 Binary files /dev/null and b/ecommerce/maximizing_revenue/media/comment_unpublish.png differ diff --git a/ecommerce/maximizing_revenue/media/comment_webpage.png b/ecommerce/maximizing_revenue/media/comment_webpage.png new file mode 100644 index 000000000..a44c641bc Binary files /dev/null and b/ecommerce/maximizing_revenue/media/comment_webpage.png differ diff --git a/ecommerce/maximizing_revenue/reviews.rst b/ecommerce/maximizing_revenue/reviews.rst new file mode 100644 index 000000000..8466b573f --- /dev/null +++ b/ecommerce/maximizing_revenue/reviews.rst @@ -0,0 +1,59 @@ +=============================== +How to enable comments & rating +=============================== + +Publishing and monitoring customer experience will help you gain the trust +of new customers and better engage with your community. In 2 clicks, allow +your customer to share their feedback! + +.. image:: ./media/comment_post.png + :align: center + +Setup +===== + +Activate comments & rating from the *Customize* menu of the product web page. + +.. image:: ./media/comment_setup.png + :align: center + +.. note:: + Visitors must log in to share their comments. Make sure they are able to + do so (see Portal documentation). + +Review the posts in real time +============================= + +Whenever a post is published, the product manager and all the product followers +get notified in their Inbox (*Discuss* menu). + +.. image:: ./media/comment_new.png + :align: center + +.. note:: + By default the user who created the product is automatically set as follower. + +Click the product name to open the detail form and review the comment (in the +product discussion thread). + +.. image:: ./media/comment_inbox.png + :align: center + +Moderate & unpublish +==================== + +You can easily moderate by using the chatter, either in the product detail form +or on the web page. + +To unpublish the post, open the product web page and click the *Published* button +to turn it red (*Unpublished*). + +.. image:: ./media/comment_unpublish.png + :align: center + +..tip:: + You can access the web page from the detail form by clicking the *Published* + smart button (and vice versa). + +.. image:: ./media/comment_webpage.png + :align: center