[ADD] Referrals: new doc explaining all of referrals

closes odoo/documentation#7154

X-original-commit: f2b550ab78
Signed-off-by: Samuel Lieber (sali) <sali@odoo.com>

content/applications/hr.rst

@@ -11,3 +11,4 @@ Human resources
    hr/fleet
    hr/payroll
    hr/recruitment
+   hr/referrals

content/applications/hr/referrals.rst

@@ -0,0 +1,779 @@
+=========
+Referrals
+=========
+
+Odoo's *Referrals* application is a centralized place where all information regarding referrals is
+housed, from points earned, coworkers hired, and rewards selected. Users can recommend people they
+know for job positions, then earn referral points as those people progress through the recruitment
+pipeline. Once enough referral points are earned, they can be exchanged for prizes. The Referrals
+application integrates with the *Employees*, *Recruitment*, and *Website* applications, all of which
+must be installed in order for the *Referrals* application to function.
+
+The only configuration needed for the Referrals application after it is installed are the
+:ref:`rewards <referrals/rewards>`; everything else is pre-configured when Odoo Referrals is
+installed.
+
+Any user with either :guilabel:`Referral User`, :guilabel:`Officer`, or :guilabel:`Administrator`
+rights for the Recruitment application has access to the Referrals application. Only user's with
+:guilabel:`Administrator` rights for the Recruitment application have access to the :ref:`reporting
+<referrals/reporting>` and configurations menus. For more information on users and access rights,
+refer to these documents: :doc:`../general/users/manage_users` and
+:doc:`../general/users/access_rights`.
+
+Onboarding
+==========
+
+When opening the *Referrals* application for the first time, a pre-configured onboarding script
+appears. This is in the form of four slides, each explaining the different parts of the Referrals
+application. At the top of the dashboard, the following message is displayed throughout all the
+onboarding slides: :guilabel:`GATHER YOUR TEAM! Job Referral Program`. Behind this main message is
+an image, and beneath it some more explanatory text.
+
+Each of the onboarding slides has a corresponding image and message that is displayed. After reading
+each message, click the :guilabel:`Next` button to advance to the next slide.
+
+The text that appears on each slide is as follows:
+
+#. :guilabel:`Oh no! Villains are lurking the city! Help us recruit a team of superheroes to save
+   the day!`
+#. :guilabel:`Browse through open job positions, promote them on social media, or refer friends.`
+#. :guilabel:`Collect points and exchange them for awesome gifts in the shop.`
+#. :guilabel:`Compete against your colleagues to build the best justice league!`
+
+.. note::
+   The onboarding slides will appear every time the Referrals application is opened, until all the
+   slides have been viewed and the :guilabel:`Start Now` button has been clicked. If the onboarding
+   is exited at any point, or if the :guilabel:`Start Now` button has *not* been clicked, the
+   onboarding slides will begin again when the Referrals application is opened. Once the
+   :guilabel:`Start Now` button has been clicked, the onboarding slides will not be seen again, and
+   the main dashboard will load when the Referrals application is opened from that point on.
+
+At any point during onboarding, the :guilabel:`Skip` button may be clicked. This exits the
+onboarding, and the main Referrals dashboard loads. If :guilabel:`Skip` is clicked, onboarding
+slides will not load anymore when opening the Referrals application.
+
+.. image:: referrals/onboarding.png
+   :align: center
+   :alt: An onboarding slide with the skip and next buttons visible at the bottom.
+
+.. note::
+   If there are any candidates hired that the user had referred prior to opening the Referrals app
+   (meaning the onboarding slides have not appeared before), when :guilabel:`Start Now` is clicked
+   at the end of onboarding, instead of going to the main dashboard, a :ref:`hired
+   <referrals/hired>` screen appears instead.
+
+Modifying onboarding slides
+---------------------------
+
+Onboarding slides can be modified if desired. Only users with :guilabel:`Administrator` rights for
+the Recruitment application can modify onboarding slides. To edit a slide, navigate to
+:menuselection:`Referrals app --> Configuration --> Onboarding.` Each line displays the text for the
+individual onboarding slide. To edit an onboarding slide, click on an individual slide line to open
+the slide's onboarding form, then click :guilabel:`Edit`.
+
+Make any changes to the message in the :guilabel:`Text` box. To change the order the slide appear in
+the onboarding, the :guilabel:`Sequence` can be modified. Type in the corresponding number to
+indicate the order in which the slides should be displayed. A :guilabel:`Company` may be selected,
+however, if this field is populated, that slide will only be displayed for that particular company.
+
+The image can be modified as well. Hover over the image thumbnail in the top right corner of the
+form. A :guilabel:`✏️ (pencil)` icon and :guilabel:`🗑️ (garbage can)` icon appear. Click the
+:guilabel:`✏️ (pencil)` icon to change the image. A file navigator window loads. Navigate to the
+desired image, select it, then click :guilabel:`Open`. The new image appears in the thumbnail. To
+delete an image, click the :guilabel:`🗑️ (garbage can)` icon, then select a new image using the
+:guilabel:`✏️ (pencil)` icon.
+
+To save any changes, click :guilabel:`Save`, or click :guilabel:`Discard` to delete any changes and
+revert to the original content.
+
+.. image:: referrals/edit-onboarding.png
+   :align: center
+   :alt: An onboarding slide in edit mode, with the main fields highlighted.
+
+The order of the slides can also be changed directly in the Onboarding dashboard, without having to
+edit an individual onboarding slide. Click the up and down arrow symbol that appears after the
+checkbox and before the slide text, and drag the slide to the desired position. The
+:guilabel:`Sequence` automatically changes on all the slide's onboarding forms, reflecting the new
+sequence.
+
+.. image:: referrals/onboarding-reorder.png
+   :align: center
+   :alt: The onboarding slides in a list, with the drag and drop arrows highlighted.
+
+Share job positions
+===================
+
+In order to earn referral points, a user must first share a job position so the applicant can apply
+for the position. There are several ways to share job positions within the Referrals application,
+through the :ref:`View Jobs <referrals/view-jobs>` button and the :ref:`Email A Friend
+<referrals/email-jobs>` button.
+
+.. _referrals/view-jobs:
+
+View Jobs
+---------
+
+To see all job positions that are actively recruiting candidates, click the :guilabel:`View Jobs`
+button on the main Referrals dashboard. This presents all job positions, with each individual job
+presented in its own card.
+
+.. image:: referrals/jobs.png
+   :align: center
+   :alt: The 'View Jobs' screen, displaying all current open job positions. All information is
+         displayed on the card.
+
+Each job position card contains the following information:
+
+- The title of the job position. This information is taken from the :guilabel:`Job Position` field
+  of the job form.
+- The number of positions being recruited. This information is taken from the :guilabel:`Expected
+  New Employees` field of the :guilabel:`Recruitment` tab of the job form.
+- The points a user will earn when an applicant applies for the position.
+- The job description detailing the job position. This information is taken from the :guilabel:`Job
+  Position` tab of the job form.
+
+To see all the details for a job position, click the :guilabel:`More Info` button on the specific
+card. This opens the job position webpage in a new browser tab. This is what an applicant sees
+before applying for a position.
+
+.. note::
+   Only published job positions will be visible in the Referrals app. To check which job positions
+   are published or not, refer to the :doc:`recruitment/new_job` documentation.
+
+Refer friends
+-------------
+
+To share a job position with someone, click the :guilabel:`Refer Friend` button on the specific job
+position card. A pre-configured :guilabel:`Send Job Offer by Mail` email pop-up window appears.
+Enter the recipient's email address in the :guilabel:`Email` field.
+
+The subject and body are populated using a default template. The subject `Job for you` appears, and
+can be modified if desired.
+
+The specific title of the job position will populate the :guilabel:`Job Position` placeholder in the
+email body. The `See Job Offer` text in the email body is an individualized tracking link to the
+specific job position listed on the website. When the prospective employee receives the email, the
+link will send them to the job position page, where they can apply for the position, and the person
+who referred them is tracked in the Referrals application.
+
+If desired, add any text or closing salutation to the email body. When all edits have been made,
+click :guilabel:`Send Email` to send the email, or click :guilabel:`Cancel` to close the email
+pop-up window.
+
+.. image:: referrals/email.png
+   :align: center
+   :alt: Referral email pop-up window with the email message inside it.
+
+Share a job
+-----------
+
+There are several other ways to share a job position aside from sending an email, via social media
+platforms and tracking links to the job position. At the bottom of each job position card are four
+icons and corresponding tracking links that can be used to share the job position, keeping track of
+applicants in the Referrals application.
+
+.. image:: referrals/share.png
+   :align: center
+   :alt: The various sharing icons that appear for each job.
+
+Link
+~~~~
+
+To share the job position with a customized tracking link, click the :guilabel:`Share Now` button
+with the :guilabel:`🔗 (chain)` icon inside it. A :guilabel:`Link to Share` pop-up window appears
+with the tracking link. Click :guilabel:`Copy` to copy the link. After the link is copied, click the
+:guilabel:`Close` button to close the pop-up. Next, share the link with the prospective employee
+however desired.
+
+Facebook
+~~~~~~~~
+
+To share the job position using Facebook, click the :guilabel:`Share Now` button with the
+:guilabel:`f (Facebook icon)` inside it. If the user is already logged into Facebook, when the
+:guilabel:`f (Facebook icon)` is clicked, a :guilabel:`Share on Facebook` page loads in a new tab,
+with the link populated in the main body of the new post. If the user is *not* already logged in, a
+log-in screen loads instead, prompting the user to log-in to Facebook first.
+
+Type in any additional information to add to the post, in the space directly below your name. If
+desired, :guilabel:`tag` users, :guilabel:`check-in` at a location, or add a :guilabel:`status` to
+the post. To tag a user, click the :guilabel:`Tag Friends` icon and select the people to tag to the
+post. To add a check-in location, click the :guilabel:`Check in` icon, and select the location from
+the pop-up of predetermined locations based on your current location. To add a :guilabel:`status`,
+click the :guilabel:`Feeling/Activity` icon, then select either the feeling or the activity type,
+and lastly, if an activity type was selected, select the specific activity.
+
+There are five methods to share the job position, :guilabel:`Your Story`, :guilabel:`Share on a
+Friend's Timeline`, :guilabel:`Share in a Group`, :guilabel:`Share in an Event`, and
+:guilabel:`Share in a Private Message`. To select the sharing method, click the drop-down menu
+located at the top of the page, directly beneath the :guilabel:`Share on Facebook` banner.
+
+.. image:: referrals/facebook.png
+   :align: center
+   :alt: The view on Facebook when sharing a job description. All the various ways to share are
+         highlighted, as are all the required settings.
+
+.. tabs::
+
+   .. tab:: Share to news feed or story
+
+      The default sharing method is through the :guilabel:`News Feed`, :guilabel:`Story`, or both.
+      At the lower portion of the form are radio buttons next to the two options, :guilabel:`Feed`
+      (for the News Feed) and :guilabel:`Your Story` for stories. When :guilabel:`Share to News Feed
+      or Story` is selected, these buttons are active, if another option is selected, these radio
+      buttons are greyed out. Activate the radio button(s) to indicate how the job position should
+      be shared, either in the news feed, the story, or both.
+
+      The :guilabel:`Share to news feed or story` option allows for specific privacy settings to be
+      selected. In the lower right corner of the screen, there are two drop-down menu options, one
+      for the :guilabel:`Feed` option, the other for the :guilabel:`Your story` option. Select the
+      posting parameters from the drop-down menus. The :guilabel:`Feed` ad :guilabel:`Your story`
+      options appear different from user to user, depending on what privacy settings have been
+      created in Facebook. :guilabel:`Public` and :guilabel:`Friends` are default options, but other
+      options that the user may have configured will appear as well, such as custom groups.
+
+      When the post and/or story is ready to be shared, click the blue :guilabel:`Post to Facebook`
+      button at the bottom of the screen.
+
+   .. tab:: Share on a friend's timeline
+
+      Instead of making a public post on the user's on Facebook page, the job position can be shared
+      directly on a friend's timeline. Click the :guilabel:`Share to News Feed or Story` drop-down
+      menu near the top of the page, and select :guilabel:`Share on a Fried's Timeline`.
+
+      When selected, a :guilabel:`Friend` field appears below the selection. Begin to type in the
+      friend's name. As the name is typed, a list appears, populated with names that match what is
+      entered. Select the friend from the list. **Only** one friend can be selected.
+
+      When the post is ready to be shared, click the blue :guilabel:`Post to Facebook` button at the
+      bottom of the screen.
+
+   .. tab:: Share in a group
+
+      To reach a specific audience and not share the job position publicly with everyone, a job can
+      be shared in a group. Click the :guilabel:`Share to News Feed or Story` drop-down menu near
+      the top of the page, and select :guilabel:`Share in a Group`.
+
+      When selected, a :guilabel:`Group` field appears below the selection. The available groups
+      that can be posted to are groups the user is currently a member of. Job positions cannot be
+      shared with groups the user has not joined. Begin to type in the name of the group. As the
+      group name is typed, a list appears, populated with the group names that match what is
+      entered. Select the group from the list. Only one group can be selected.
+
+      When the post is ready to be shared, click the blue :guilabel:`Post to Facebook` button at the
+      bottom of the screen.
+
+   .. tab:: Share in an event
+
+      A job position can also be shared on an event page. Click the :guilabel:`Share to News Feed or
+      Story` drop-down menu near the top of the page, and select :guilabel:`Share in an Event`.
+
+      When selected, an :guilabel:`Event` field appears below the selection. The available events
+      that can be posted to are events the user is invited to. This includes events that the user
+      has not responded to yet, and events that have occurred in the past. Begin to type in the name
+      of the event. As the event name is typed, a list appears, populated with the events that match
+      what is entered. Select the event from the list. Only one event can be selected.
+
+      When the post is ready to be shared, click the blue :guilabel:`Post to Facebook` button at the
+      bottom of the screen.
+
+   .. tab:: Share in a private message
+
+      The last option is to share a job position privately instead of publicly, in a Facebook
+      message. Click the :guilabel:`Share to News Feed or Story` drop-down menu near the top of the
+      page, and select :guilabel:`Share in an Private Message`.
+
+      When selected, a :guilabel:`To` field appears below the selection. Begin to type in the
+      friend's name. As the name is typed, a list appears, populated with names that match what is
+      entered. Select the friend from the list. Multiple friends can be selected and added to a
+      single message. Repeat this process for each friend to be added.
+
+      When the message is ready to be sent, click the blue :guilabel:`Send message` button at the
+      bottom of the screen.
+
+X/Twitter
+~~~~~~~~~
+
+A job position can also be shared on X/Twitter. Click the :guilabel:`Share Now` button with the bird
+icon inside it. If the user is already signed in to X/Twitter, when the :guilabel:`Share Now` icon
+is clicked, an X/Twitter page loads in a new tab with a pre-populated message ready to post, in a
+draft pop-up. If the user is *not* already signed in, a sign-in screen loads instead, prompting the
+user to sign in to X/Twitter.
+
+The default message is:
+
+:guilabel:`Amazing job offer for (Job Position)! Check it live: (link to Job Position)`
+
+Type in any additional information or make any edits to the message. If desired, click the
+:guilabel:`X` in the top left corner of the thumbnail preview of the webpage to remove it. To adjust
+the audience for the message, click the drop-down button labeled :guilabel:`Everyone`. Select the
+preferred audience from the drop-down menu. The default option is :guilabel:`Everyone`, and the
+other options is :guilabel:`Circle`. The :guilabel:`Circle` is a group of people that the user has
+selected in X/Twitter.
+
+The default setting is :guilabel:`🌎 (globe) Everyone can reply`, an allows everyone on X/Twitter to
+reply to the message. To change this, click the :guilabel:`🌎 (globe) Everyone can reply` button in
+the lower left section of the message. There are four options presented: :guilabel:`Everyone`,
+:guilabel:`Accounts you follow`, :guilabel:`Verified accounts`, and :guilabel:`Only accounts you
+mention`. Selecting one of the other options restricts who can reply to the message.
+
+There are various other items that can be added to the message. Media (photos, videos, etc), GIF's,
+polls, emojis, and a location may all be added. Click the corresponding icon in the bottom left of
+the message and follow the prompts to add the desired additional elements.
+
+To have the message posted at a future date and time, click the :guilabel:`Schedule` icon in the
+lower left of the message window. It is the fifth icon from the left. Enter the date and time that
+the message should be posted using the date and time selector presented. Click :guilabel:`Confirm`
+to add the scheduled time to the message.
+
+To post the message, click :guilabel:`Post`. The message will be immediately posted, or, if it was
+scheduled, will be posted at the scheduled date and time.
+
+.. image:: referrals/twitter.png
+   :align: center
+   :alt: The X/Twitter pop-up when sharing a job description. All the other items than can be added
+         to the message are highlighted, as is the visibility setting and the post button.
+
+LinkedIn
+~~~~~~~~
+
+To share a job position on LinkedIn, click the :guilabel:`Share Now` button with the :guilabel:`in
+(LinkedIn logo)` inside it. If the user is already logged into LinkedIn, when the :guilabel:`Share
+Now` button is clicked, a new tab loads in LinkedIn, with a link to the job position at the top. If
+the user is *not* already logged in, a log-in screen loads instead, prompting the user to log-in to
+LinkedIn first.
+
+The job position can be shared either in a public post, or in a private message to an individual or
+group of individuals.
+
+Share in a post
+***************
+
+To share the job position in a public post, click the :guilabel:`✏️ (pencil) Share in a post` button
+in the lower-left corner of the screen. A :guilabel:`Create a post` window loads, with the job
+position link populated. Enter any other information to the post in the field.
+
+To change the audience that will see the post, click the :guilabel:`🌎 (globe) Anyone` drop-down,
+located directly beneath the account name. Click on the desired selection, then click the
+:guilabel:`Save` button on the far right side of the screen, beneath the last listed option.
+
+:guilabel:`Anyone` allows anyone on LinkedIn to see the post. :guilabel:`Connections only` will
+only share the post with people who are connected with the user, and will be hidden from everyone
+else. :guilabel:`Group` shares the post with a specific group the user is a member of. The post can
+only be shared with one group; posting to multiple groups at once is not available. If
+:guilabel:`Group` is selected, a page loads with a list of all the groups the user is currently a
+member of. Click on a group to select it, then click the :guilabel:`Save` button in the lower right
+corner.
+
+Next, select who can comment on the post. To change this setting, click on the :guilabel:`💬 (speech
+bubble) Anyone` button located beneath the body of the post. A page loads with the various options.
+Click on one of the three options to select it. The three options are :guilabel:`Anyone`,
+:guilabel:`Connections only`, and :guilabel:`No one`. The default option is :guilabel:`Anyone`,
+which allows anyone with a LinkedIn account to comment on the post. :guilabel:`Connections only`
+will only allow people who are connected with the user to comment on the post. :guilabel:`No one`
+turns off commenting. After making a selection, click the :guilabel:`Save` button in the far lower
+right corner.
+
+Finally, once the post is edited and the settings have been selected, click :guilabel:`Post` to
+share the job position.
+
+.. image:: referrals/linkedin.png
+   :align: center
+   :alt: A linkedIn post to share a job. The job position is highlighted as is the post button.
+
+Send as private message
+***********************
+
+Instead of making a public post, the post can be sent to a connection in a private message. To do
+so, click the :guilabel:`Send as private message` button in the lower left corner. A message window
+loads with the link to the job description in the bottom of the window. First, select the
+recipient(s) for the message. Type the name in the :guilabel:`Search for message recipients` field.
+As the name is typed in, any matching connections appear. Click on a connection to add them. Repeat
+this for all the recipients to send the message to. There is no limit on the number of connections
+that can be messaged. Next, enter any additional text in the message body. Click :guilabel:`Send` in
+the lower right corner to send the message. A :guilabel:`Message successfully sent!` screen loads.
+Two options are presented, :guilabel:`View Message` and :guilabel:`Continue to LinkedIn`. Click on
+the desired selection to navigate to that choice, or close the browser tab to exit.
+
+.. _referrals/email-jobs:
+
+Email a friend
+--------------
+
+Another way to share job opportunities is to share the entire current list of open job positions
+instead of one job position at a time. To do this, navigate to the main *Referrals* app dashboard.
+Click the :guilabel:`Email a friend` button at the bottom of the screen. A :guilabel:`Send Job Offer
+by Mail` pop-up window appears.
+
+Enter the email address(es) in the :guilabel:`Email` line. The email can be sent to multiple
+recipients, simply enter a comma followed by a single space after each email address. The
+:guilabel:`Subject` is pre-configured with `Job for you`, but can be edited.
+
+The email body is also populated with pre-configured text. The text that appears is:
+
+`Hello,`
+
+`There are some amazing job offers in my company! Have a look, they can be interesting for you`
+
+`See Job Offers`
+
+The `See Job Offers` text is a tracking link to a complete list of all job positions currently being
+recruited for, that are live on the company's website (published). Add any additional text and/or
+make any edits to the message body, then click :guilabel:`Send Mail` to send the email. The message
+will be sent and the window will close.
+
+.. _referrals/hired:
+
+Hired referrals
+===============
+
+When a candidate that has been referred by a user is hired, the user "grows their superhero team"
+and adds superhero avatars to their Referrals dashboard.
+
+After a referral has been hired, when the user next opens the Referrals app, instead of the main
+dashboard, a hired page loads. The text :guilabel:`(Referral Name) has been hired! Choose an avatar
+for your new friend!` appears.
+
+Below this message are five avatar thumbnails to choose from. If an avatar has already been assigned
+to a referral, the thumbnail is greyed out, and the name the avatar has been chosen for appears
+beneath the avatar. Click on an available avatar to select it.
+
+If more than one referral was hired since opening the Referrals application, after selecting the
+first avatar, the user is prompted to select another avatar for the subsequent hired referral. Once
+all avatars have been selected, the dashboard loads and all the avatars are now visible. Mouse over
+each avatar and their name is displayed above them.
+
+.. image:: referrals/avatars.png
+   :align: center
+   :alt: The hired screen. A selection of avatars are presented to chose from, with any already
+         chosen are greyed out.
+
+Modify friends
+--------------
+
+Friend avatars are able to be modified in the same manner that :ref:`levels <referrals/levels>` are
+modified. Only users with :guilabel:`Administrator` rights for the Recruitment application can make
+modifications to friends. The pre-configured friends can be seen and modified by navigating to
+:menuselection:`Referrals app --> Configuration --> Friends`. Each friend avatar appears in the
+:guilabel:`Dashboard Image` column, and the corresponding name appears in the :guilabel:`Friend
+Name` column. The default images are a motley group of hero characters, ranging from robots to dogs.
+
+To modify a friend's dashboard image, thumbnail, name, or position, click on an individual friend to
+open the referral friend form. Click :guilabel:`Edit` to make modifications. Type the name in the
+:guilabel:`Friend Name` field. The name is solely to differentiate the friends in the configuration
+menu; the friend's name is not visible anywhere else in the Referrals application.
+
+The :guilabel:`Position` can be set to either :guilabel:`Front` or :guilabel:`Back`. This determines
+the position of the friend in relation to the user's super hero avatar. Click the radio button next
+to the desired selection, and the friend will appear either in front of or behind the user's avatar
+when activated.
+
+If desired, both the thumbnail :guilabel:`Image` and the :guilabel:`Dashboard Image` can be
+modified. Hover over the image being replaced to reveal a :guilabel:`✏️ (pencil)` icon and
+:guilabel:`🗑️ (garbage can)` icon. Click the :guilabel:`✏️ (pencil)` icon and a file explorer
+window appears. Navigate to the desired image file then click :guilabel:`Open` to select it.
+
+Once all changes have been made, click the :guilabel:`Save` button to save the changes, or click the
+:guilabel:`Discard` button to revert to the original information.
+
+.. image:: referrals/edit-friend.png
+   :align: center
+   :alt: A friend form in edit mode.
+
+.. warning::
+   It is not advised to edit the images. An image file must have a transparent background in order
+   for it to render properly. Only users with knowledge about transparent images should attempt
+   adjusting any images in the Referrals application.
+
+   Once an image is changed and the friend is saved, it is **not possible** to revert to the
+   original image. To revert to the original image, the Referrals application must be *uninstalled
+   then reinstalled.*
+
+Referral points
+===============
+
+The referral program is based on earning points that are then exchanged for rewards. On the main
+Referrals application dashboard, the top displays a summary of the user's current points. The left
+side of the summary displays the total points earned, and the right side displays the points that
+are available to spend.
+
+To see the various referrals and the points earned for each, click on one of the buttons directly
+beneath the avatars. The options are :guilabel:`Referrals`, :guilabel:`Ongoing`, and
+:guilabel:`Successful`.
+
+The current number of referrals who are still active in the recruitment pipeline, and have not yet
+been hired or refused, appear above the :guilabel:`Ongoing` button. The number of referrals who have
+been hired appear above the :guilabel:`Successful` button. The total number of referrals (both the
+ongoing and successful referrals combined) appear above the :guilabel:`Referrals` button.
+
+.. note::
+   To view the referrals associated with each of the categories, :guilabel:`Referrals`,
+   :guilabel:`Ongoing`, and :guilabel:`Successful`, click on the corresponding button. All the
+   referrals for that specific category are displayed.
+
+My referrals
+------------
+
+To see all the referrals (both ongoing and successful) click the :guilabel:`Referrals` button. A
+:guilabel:`My Referral` window loads. This screen displays all the referrals, with each referral in
+its own referral card.
+
+A successful referral has a green line down the left side of the card, and displays a
+:guilabel:`✓ Hired` image in the top right corner of the card. Referrals that are in process display
+an :guilabel:`In Progress` image in the top right corner.
+
+Each referral card lists the name of the applicant, the department the job position is in, the name
+of the job position, the person responsible for filling the role (recruiter), and the points earned.
+
+Points
+~~~~~~
+
+The points that can be earned for a referral are the same across all job positions. Each stage of
+the recruitment process has corresponding points assigned to it. The stages listed correspond to the
+stages configured in the *Recruitment* application.
+
+On each individual referral card, beneath the points earned is a bar chart that displays how many
+points have been earned out of the total possible points that can be earned if the applicant is
+hired.
+
+Beneath the bar chart is a list of the various recruitment stages and the points earned when the
+referral moves to that stage. If a stage has been achieved and the points have been earned, a green
+check mark appears next to the stage.
+
+.. example::
+   The pre-configured point structure for referrals is as follows:
+
+   - :guilabel:`Initial Qualification`: 1 point
+   - :guilabel:`First Interview`: 20 points
+   - :guilabel:`Second Interview`: 9 points
+   - :guilabel:`Contract Proposal`: 5 points
+   - :guilabel:`Contract Signed`: 50 points
+
+   The total points earned for a referral that is hired is 85 points. Modifications of the points
+   earned for each stage is done in the Recruitment application. Refer to the
+   :ref:`Recruitment <recruitment/modify-stages>` documentation to modify the points for each stage.
+
+.. _referrals/rewards:
+
+Rewards
+=======
+
+Create rewards
+--------------
+
+The rewards are the only configurations needed when setting up the Referrals application. Only users
+with :guilabel:`Administrator` rights for the Recruitment application can create or modify rewards.
+To add rewards, navigate to :menuselection:`Referrals app --> Configuration --> Rewards`. Click
+:guilabel:`Create` and a reward form loads. Enter the following information on the form:
+
+- :guilabel:`Product Name`: Enter the name as it should appear for the reward.
+- :guilabel:`Cost`: Enter the amount of points required to redeem the reward.
+- :guilabel:`Company`: Using the drop-down menu, select the company the reward will appear for. If a
+  reward is to be used for several companies, each company needs to have a record of the reward,
+  with the company listed on the form.
+- :guilabel:`Gift Responsible`: Select the person who will be responsible for procuring and
+  delivering the reward to the recipient, using the drop-down menu. This person is alerted when the
+  reward is purchased, so they know when to deliver the reward to the recipient.
+- :guilabel:`Description`: Type in the description for the reward. This will be visible on the
+  reward card, beneath the title.
+- :guilabel:`Photo`: Add a photo of the reward, which appears on the rewards page. Hover over the
+  image square, and two icons appear, a :guilabel:`✏️ (pencil)` and a :guilabel:`🗑️ (garbage can)`.
+  Click the :guilabel:`✏️ (pencil)` icon and a file explorer appears. Navigate to the photo file,
+  then click :guilabel:`Open` to select it.
+
+The only required fields are the :guilabel:`Product Name`, :guilabel:`Company`, and
+:guilabel:`Description`.
+
+.. image:: referrals/rewards.png
+   :align: center
+   :alt: A filled out reward form with all details entered.
+
+.. important::
+   It is advised to enter a :guilabel:`Cost` and add a :guilabel:`Photo`. If a cost is not entered,
+   the default cost will be listed as zero, which would list the reward as free in the reward shop.
+   If a photo is not selected, a placeholder icon will be displayed on the rewards page.
+
+Redeem rewards
+--------------
+
+To redeem points for a reward, click the :guilabel:`Rewards` button on the main Referrals dashboard.
+All the configured rewards are listed in individual reward cards. The points required to purchase
+the reward is listed in the top right corner of the card. If the user has enough points to purchase
+a reward, a :guilabel:`🧺 (basket) Buy` button appears at the bottom of the reward card. If they do
+not have enough points for a reward, the reward card displays :guilabel:`You need another (x) points
+to buy this` instead of a buy button.
+
+Click the :guilabel:`🧺 (basket) Buy` button on a reward to purchase it. A confirmation pop-up
+appears, asking if the user is sure they want to purchase the reward. Click :guilabel:`OK` to
+purchase the item, or :guilabel:`Cancel` to close the window and cancel the purchase.
+
+After :guilabel:`OK` is clicked, the pop-up window closes, and the points used to purchase the
+reward are subtracted from the user's available points. The rewards presented are now updated to
+reflect the user's current available points.
+
+.. image:: referrals/redeem-rewards.png
+   :align: center
+   :alt: Buy button appears below a mug and backpack reward, while the bicycle reward states how
+         many more reward points are needed to redeem.
+
+.. _referrals/levels:
+
+Levels
+======
+
+The referrals application has pre-configured levels that are reflected in the user's avatar on the
+Referrals dashboard. As a user refers potential employees and earns points, they can *level up*,
+much like in a video game.
+
+Levels have no functional impact on the performance of the application. They are solely used for the
+purpose of adding achievement tiers for participants to aim for, gamifying referrals for the user.
+
+The user's current level is displayed at the top of the main Referrals application dashboard,
+directly beneath their photo, in a :guilabel:`Level: X` format. In addition, a colored ring appears
+around the user's photo, indicating how many points the user currently has, and how many additional
+points they need to level up. The cyan colored portion of the ring represents points earned, while
+the white colored portion represents the points still needed before they can level up.
+
+Modify levels
+-------------
+
+Only users with :guilabel:`Administrator` rights for the Recruitment application can modify levels.
+The pre-configured levels can be seen and modified by navigating to :menuselection:`Referrals app
+--> Configuration --> Levels`. Each avatar appears in the :guilabel:`Image` column, and the
+corresponding level number appears in the :guilabel:`Level Name` column. The default images are of
+Odoo superheroes, and each level adds an additional element to their avatar, such as capes and
+shields.
+
+To modify a level's image, name, or points required to reach the level, click on an individual level
+in the list to open the level form. Click :guilabel:`Edit` to make modifications.
+
+Type in the name or number of the level in the :guilabel:`Level Name` field. What is entered is
+displayed beneath the user's photo on the main dashboard when they reach that level. Enter the
+number of referral points needed to reach that level in the :guilabel:`Requirements` field. The
+points needed to level up are the total accumulated points earned over the lifetime of the employee,
+not additional points from the previous level that must be earned.
+
+If desired, the :guilabel:`Image` can also be modified. Hover over the image to reveal a
+:guilabel:`✏️ (pencil)` icon and :guilabel:`🗑️ (garbage can)` icon. Click the :guilabel:`✏️
+(pencil)` icon and a file explorer window appears. Navigate to the desired image file then click
+:guilabel:`Open` to select it.
+
+Once all changes have been made, click the :guilabel:`Save` button to save the changes, or click the
+:guilabel:`Discard` button to revert to the original information.
+
+.. image:: referrals/levels.png
+   :align: center
+   :alt: A level form in edit mode.
+
+.. warning::
+   It is not advised to edit the images. An image file must have a transparent background in order
+   for it to render properly. Only users with knowledge about transparent images should attempt
+   adjusting any images in the Referrals application.
+
+   Once an image is changed and the level is saved, it is **not possible** to revert to the original
+   image. To revert to the original image, the Referrals application must be *uninstalled then
+   reinstalled.*
+
+Level up
+--------
+
+Once enough points have been accumulated to level up, the circle around the user's photo is
+completely filled in with a cyan color, a large image stating :guilabel:`Level up!` appears above
+the photo, and the phrase :guilabel:`Click to level up!` appears beneath the user's photo and
+current level.
+
+Click on either the :guilabel:`LEVEL UP!` graphic, the user's photo, or the text :guilabel:`Click to
+level up!` beneath the user's photo to level up the user. The user's avatar changes to the current
+level, and the ring around the photo is updated to indicate the current amount of points.
+
+Leveling up does not cost the user any points, the user simply needs to earn the specified amount of
+points required.
+
+.. image:: referrals/level-up.png
+   :align: center
+   :alt: A 'Click to level up!' appears beneath the user's image, and a large 'Level up!' appears
+         above their image.
+
+.. note::
+   Once a user has reached the highest configured level, they will continue to accrue points that
+   can be redeemed for rewards, but they are no longer able to level up. The ring around their photo
+   remains solid cyan.
+
+Alerts
+======
+
+In the Referrals application, it is possible to post a message, also referred to as an *alert*, at
+the top of the dashboard to share important information with users. These alerts appear as a thin
+semi-transparent banner, with the word :guilabel:`New!` appearing on the far left. The text for the
+alert is in the center of the banner, and on the far right side is an :guilabel:`X`.
+
+Alerts appear on the main dashboard for the specified time configured on the individual alert. If a
+user does not wish to see a specific alert again, click the :guilabel:`X` in the far right side of
+the alert. This removes the alert from the dashboard and will not appear again, even when opening
+the Referrals application for the first time in a new session.
+
+.. image:: referrals/alerts.png
+   :align: center
+   :alt: Two alert banners appear above the user's photo.
+
+Create an alert
+---------------
+
+Only users with :guilabel:`Administrator` rights for the Recruitment application can create alerts.
+To add a new alert, navigate to the :menuselection:`Referrals application --> Configuration -->
+Alerts`.
+
+Click :guilabel:`Create` and a blank alert form loads. Enter the following information on the form:
+
+- :guilabel:`Date From`: The date the alert starts. On this date, the alert will be visible on the
+  dashboard.
+- :guilabel:`Date To`: The date the alert ends. After this date, the alert will be hidden from view.
+- :guilabel:`Company`: The current company populates this field by default. To modify the company
+  the alert should be displayed for, select the company from the drop-down menu. If this field
+  remains blank, the alert is visible to everyone with access to the Referrals application. If a
+  company is specified, only user's within that company (who also have access to the Referrals
+  application) will see the alert.
+- :guilabel:`Alert`: Enter the text for the alert. This message appears inside the alert banner on
+  the main dashboard.
+- :guilabel:`On Click`: There are three options for the alert. Click the radio button next to the
+  desired selection. The options are:
+
+  - :guilabel:`Not Clickable`: The alert only displays text, there is no link to click.
+  - :guilabel:`Go to All Jobs`: The alert contains a link that when clicked, navigates to the
+    website with all the currently posted job positions.
+  - :guilabel:`Specify URL`: The alert contains a link to a specific URL, that when clicked,
+    navigates to that URL. When selected, a :guilabel:`URL` field appears below the :guilabel:`On
+    Click` section. Enter the URL in the field.
+
+.. image:: referrals/alert-form.png
+   :align: center
+   :alt: An alert form completely filled in with all selections entered.
+
+.. _referrals/reporting:
+
+Reporting
+=========
+
+Only users with :guilabel:`Administrator` rights for the Recruitment application have access to the
+Reporting feature in Referrals. To access the reports, click :menuselection:`Referrals application
+--> Reporting`. The main view is the Reporting Dashboard view, which contains three sections.
+
+In the top portion of the window, the report displays a bar chart of how many referred candidates
+are hired, and how many are still in the hiring pipeline. The candidates are further divided by
+channel, showing specifically where the referral came from, such as a direct referral, Facebook,
+etc. If a channel does not appear on the report, that indicates there are no referrals from that
+particular channel.
+
+The middle third provides all the specific data that has been tracked. This includes how many total
+points have been earned across all referrals, how many applicants were referred, hired, or refused,
+how many applicants the current logged-in user referred, how many total points were earned, and how
+many points were given for refused applicants.
+
+The bottom third displays a pivot table. This table can be inserted into a new or existing
+spreadsheet. To do so, click the :guilabel:`Insert in Spreadsheet` button right above the chart. A
+pop-up appears, asking which spreadsheet to insert the pivot chart into. Select the desired
+spreadsheet from the drop-down menu, or select :guilabel:`New Spreadsheet`. Click
+:guilabel:`Confirm` and the selected spreadsheet loads, with the new table in it.
+
+.. note::
+   The spreadsheet is stored in the *Documents* application. This application needs to be installed
+   in order to use the :guilabel:`Insert in Spreadsheet` option.