From 0c882df05fa47bf0ddd95919d5934097509d141f Mon Sep 17 00:00:00 2001 From: "Jonathan Castillo (jcs)" Date: Tue, 22 Aug 2023 14:45:38 +0000 Subject: [PATCH] [REM] support: what_can_i_expect This page used to be hosted as an "orphan" page in the documentation repository. It now is displayed on the support form page at www.odoo.com/help making this page redundant. This commit deletes that page and a redirection pointing to the support form has been set. task-3027584 closes odoo/documentation#5582 X-original-commit: fd2c0b80107675bc6d60119ea6332369abac3445 Signed-off-by: Jonathan Castillo (jcs) --- .../iot/config/https_certificate_iot.rst | 6 +- .../services/support/what_can_i_expect.rst | 63 ------------------- 2 files changed, 2 insertions(+), 67 deletions(-) delete mode 100644 content/services/support/what_can_i_expect.rst diff --git a/content/applications/productivity/iot/config/https_certificate_iot.rst b/content/applications/productivity/iot/config/https_certificate_iot.rst index 93b350d8b..d84a13043 100644 --- a/content/applications/productivity/iot/config/https_certificate_iot.rst +++ b/content/applications/productivity/iot/config/https_certificate_iot.rst @@ -134,8 +134,7 @@ Reason: Solution: .. warning:: Consult with your system or network administrator should this issue arise. This error code - depends on the network infrastructure and goes beyond :doc:`Odoo support's service scope - `. + depends on the network infrastructure and goes beyond Odoo support's service scope. `ERR_IOT_HTTPS_LOAD_REQUEST_STATUS` ----------------------------------- @@ -256,5 +255,4 @@ Domain Name System (DNS) issue solution .. warning:: Consult with your system or network administrator should this issue arise. This error code - depends on the network infrastructure, and it goes beyond :doc:`Odoo support's service scope - `. + depends on the network infrastructure, and it goes beyond Odoo support's service scope. diff --git a/content/services/support/what_can_i_expect.rst b/content/services/support/what_can_i_expect.rst deleted file mode 100644 index 48cc33d57..000000000 --- a/content/services/support/what_can_i_expect.rst +++ /dev/null @@ -1,63 +0,0 @@ -:orphan: - -.. _support-expectations: - -=========================================== -What can I expect from the support service? -=========================================== - - -5 days a week -============= - -Your Odoo Online subscription includes **unlimited 24hr support at no extra -cost, Monday to Friday**. Our teams are located around the world to ensure you -have support, no matter your location. Your support representative could be -communicating to you from San Francisco, Belgium, or India! - -Our support team can be contacted through our `online support form `__. - - -What kind of support is included? -================================= - -- Providing you with relevant material (guidelines, product documentation, - etc...) -- Answers to issues that you may encounter in your standard Odoo database (eg. - “I cannot close my Point of Sale” or “I cannot find my sales KPIs?”) -- Questions related to your account, subscription, or billing -- Bug resolution (blocking issues or unexpected behaviour not due to - misconfiguration or customization) -- Issues that might occur in a test database after upgrading to a newer version - -*Odoo Support does not make changes to your production database without your agreement and gives you -the material and knowledge to do it yourself!* - -.. seealso:: - - :ref:`upgrade/sla` - - :doc:`/administration/maintain/supported_versions` - - -What kind of support is not included? -===================================== - -- Questions that require us to understand your business processes in order to - help you implement your database -- Training on how to use our software (we will direct you to our many resources) -- Import of documents into your database -- Guidance on which configurations to apply inside of an application or the database -- How to set up configuration models (Examples include: Inventory Routes, - Payment Terms, Warehouses, etc) -- Any intervention on your own servers/deployments of Odoo -- Any intervention on your own third party account (Ingenico, Authorize, UPS, etc) -- Questions or issues related to specific developments or customizations done - either by Odoo or a third party (this is specific only to your database or - involving code) - -You can get this type of support with a `Success Pack `__. -With a pack, one of our consultants will analyze the way your business runs and -tell you how you can get the most out of your Odoo Database. We will handle all -configurations and coach you on how to use Odoo. - -.. seealso:: - :doc:`/administration/upgrade`