[MOV] live chat: structure

task-3269837

closes odoo/documentation#4124

Signed-off-by: Castillo Jonathan (jcs) <jcs@odoo.com>

content/applications/services/helpdesk/overview/receiving_tickets.rst

@@ -120,7 +120,7 @@ Live Chat
 
 The *Live Chat* feature allows website visitors to connect directly with a support agent or chatbot.
 During these conversations, *Helpdesk* tickets can be instantly created by using the
-:doc:`response command </applications/websites/livechat/overview/responses>` `/helpdesk`.
+:doc:`response command </applications/websites/livechat/responses>` `/helpdesk`.
 
 To enable *Live Chat*, navigate to the :menuselection:`Configuration --> Teams` list view, select a
 team, and on the :guilabel:`Teams` settings page, click the check box next to :guilabel:`Live Chat`,
@@ -259,7 +259,7 @@ Create a support ticket from a live chat session
 Once live chat is enabled, operators will be able to communicate with site visitors in real time.
 
 During the conversation, an operator can use the shortcut :doc:`command
-</applications/websites/livechat/overview/responses>` `/helpdesk` to create a ticket without leaving
+</applications/websites/livechat/responses>` `/helpdesk` to create a ticket without leaving
 the chat window. The transcript from the conversation will be added to the new ticket, under the
 :guilabel:`Description` tab.
 
@@ -290,4 +290,4 @@ appropriate number of stars on the kanban card, or on the ticket.
 .. seealso::
    - :doc:`/applications/services/helpdesk/advanced/close_tickets`
    - :doc:`/applications/general/email_communication/email_servers`
-   - :doc:`/applications/websites/livechat/overview/get_started`
+   - :doc:`/applications/websites/livechat`

content/applications/websites/ecommerce/ecommerce_management/customer_interaction.rst

@@ -32,9 +32,9 @@ A chatbot is available and can simulate a human-like conversation with website v
 messages in a chat box.
 
 .. seealso::
-   - :doc:`../../livechat/overview/get_started`
-   - :doc:`../../livechat/overview/ratings`
-   - :doc:`../../livechat/overview/responses`
+   - :doc:`../../livechat`
+   - :doc:`../../livechat/ratings`
+   - :doc:`../../livechat/responses`
 
 .. _contact-form:
 

content/applications/websites/livechat.rst

@@ -1,16 +1,87 @@
-:nosearch:
 :show-content:
-:hide-page-toc:
 :show-toc:
 
 =========
 Live Chat
 =========
 
+Live Chat has the highest satisfaction rating of any communication tool. It allows fast responses
+and it is accessible and convenient, as your customers can keep doing what they are doing while
+interacting with you. Remember: your customers want to talk to you, so let's make it easy.
+
 .. seealso::
    - `Live Chat: product page <https://www.odoo.com/app/live-chat>`_
+   - :doc:`livechat/ratings`
+   - :doc:`livechat/responses`
+
+Set up
+======
+
+Once *Live Chat* is installed on your database, if your website was created with Odoo, the
+application is automatically added to it. All that is left to do is to go to
+:menuselection:`Website --> Configuration --> Settings --> Live Chat`.
+
+.. image:: livechat/livechat_settings.png
+   :height: 300
+   :alt: View of the settings page and the live chat feature for Odoo Live Chat
+
+Select the channel to be linked to your website or create one on the fly.
+
+.. image:: livechat/channels.png
+   :alt: View of a live chat channel form for Odoo Live Chat
+
+| For both scenarios, under:
+| - **Operators**: add agents to respond to the chat requests. Add as many as you like, and keep in
+  mind that operators that do not show any activity in Odoo for more than 30min are considered
+  disconnected.
+| - **Options**: set the default text to be shown on the live chat button; an automated welcome
+  message to be seen by visitors when a conversation is initiated, and the text that prompts the
+  user to initiate a chat.
+| - **Channel Rules**: choose an action for a given URL, and/or per country. In the example below,
+  the chat window automatically pops-up 3 seconds after users (from any country) land on the
+  contact us page.
+
+.. image:: livechat/rules.png
+   :alt: View of a channel’s rules form for Odoo Live Chat
+
+.. note::
+   GeoIP, which refers to the process of finding a computer terminal’s geographical location by its
+   IP address, must be installed on your server. Otherwise, under *Channel Rules*, countries are
+   not taken into account.
+
+External options
+----------------
+
+| If your website was not created with Odoo, you can find the code to be added to your own, under
+  the *Widget* tab.
+| Odoo also offers an URL you can send to users so they can have access to a single live chat page.
+
+.. image:: livechat/widget.png
+   :alt: View of the widget tab for Odoo Live Chat
+
+Managing chat requests
+======================
+
+Conversations initiated by visitors pop up as a direct message, and are shown in *Discuss*.
+Therefore, inquiries can be answered wherever you are in Odoo.
+
+.. image:: livechat/discuss.png
+   :alt: View of the discuss application with a message sent through live chat in Odoo
+
+.. note::
+   Conversations are dispatched based on the current workload of the online operators.
+
+Leave or join a channel
+=======================
+
+Go to :menuselection:`Website --> Configuration --> Settings`, access your channel under
+*Live Chat*, and *Join Channel* or *Leave Channel*.
+
+.. image:: livechat/joinchannel.png
+   :alt: View of a channel form and the option to join a channel for Odoo Live Chat
 
 .. toctree::
    :titlesonly:
 
-   livechat/overview
+   livechat/ratings
+   livechat/responses

content/applications/websites/livechat/overview.rst

@@ -1,12 +0,0 @@
-:nosearch:
-
-========
-Overview
-========
-
-.. toctree::
-   :titlesonly:
-
-   overview/get_started
-   overview/ratings
-   overview/responses

content/applications/websites/livechat/overview/get_started.rst

@@ -1,83 +0,0 @@
-==========================
-Get Started with Live Chat
-==========================
-
-Live Chat has the highest satisfaction rating of any communication tool. It allows fast responses
-and it is accessible and convenient, as your customers can keep doing what they are doing while
-interacting with you. Remember: your customers want to talk to you, so let's make it easy.
-
-Set up
-======
-
-Once *Live Chat* is installed on your database, if your website was created with Odoo, the
-application is automatically added to it. All that is left to do is to go to
-:menuselection:`Website --> Configuration --> Settings --> Live Chat`.
-
-.. image:: get_started/livechat_settings.png
-   :align: center
-   :height: 300
-   :alt: View of the settings page and the live chat feature for Odoo Live Chat
-
-Select the channel to be linked to your website or create one on the fly.
-
-.. image:: get_started/channels.png
-   :align: center
-   :alt: View of a live chat channel form for Odoo Live Chat
-
-| For both scenarios, under:
-| - **Operators**: add agents to respond to the chat requests. Add as many as you like, and keep in
-  mind that operators that do not show any activity in Odoo for more than 30min are considered
-  disconnected.
-| - **Options**: set the default text to be shown on the live chat button; an automated welcome
-  message to be seen by visitors when a conversation is initiated, and the text that prompts the
-  user to initiate a chat.
-| - **Channel Rules**: choose an action for a given URL, and/or per country. In the example below,
-  the chat window automatically pops-up 3 seconds after users (from any country) land on the
-  contact us page.
-
-.. image:: get_started/rules.png
-   :align: center
-   :alt: View of a channel’s rules form for Odoo Live Chat
-
-.. note::
-   GeoIP, which refers to the process of finding a computer terminal’s geographical location by its
-   IP address, must be installed on your server. Otherwise, under *Channel Rules*, countries are
-   not taken into account.
-
-External options
-----------------
-
-| If your website was not created with Odoo, you can find the code to be added to your own, under
-  the *Widget* tab.
-| Odoo also offers an URL you can send to users so they can have access to a single live chat page.
-
-.. image:: get_started/widget.png
-   :align: center
-   :alt: View of the widget tab for Odoo Live Chat
-
-Managing chat requests
-======================
-
-Conversations initiated by visitors pop up as a direct message, and are shown in *Discuss*.
-Therefore, inquiries can be answered wherever you are in Odoo.
-
-.. image:: get_started/discuss.png
-   :align: center
-   :alt: View of the discuss application with a message sent through live chat in Odoo
-
-.. note::
-   Conversations are dispatched based on the current workload of the online operators.
-
-Leave or join a channel
-=======================
-
-Go to :menuselection:`Website --> Configuration --> Settings`, access your channel under
-*Live Chat*, and *Join Channel* or *Leave Channel*.
-
-.. image:: get_started/joinchannel.png
-   :align: center
-   :alt: View of a channel form and the option to join a channel for Odoo Live Chat
-
-.. seealso::
-   - :doc:`ratings`
-   - :doc:`responses`

redirects/14.0.txt

@@ -51,6 +51,9 @@ applications/sales/sales/advanced/portal.rst applications/general/users/portal.r
 
 # applications/websites
 
+applications/websites/livechat/overview/get_started.rst applications/websites/livechat.rst                                                                # livechat/overview/get_started -> livechat
+applications/websites/livechat/overview/ratings.rst applications/websites/livechat/ratings.rst                                                            # overview/* -> *
+applications/websites/livechat/overview/responses.rst applications/websites/livechat/responses.rst                                                        # overview/* -> *
 applications/websites/website/optimize/google_analytics.rst applications/websites/website/reporting/google_analytics.rst                                  # optimize/* -> reporting/*
 applications/websites/website/optimize/google_analytics_dashboard.rst applications/websites/website/reporting/google_analytics_dashboard.rst              # optimize/* -> reporting/*
 applications/websites/website/optimize/link_tracker.rst applications/websites/website/reporting/link_tracker.rst                                          # optimize/* -> reporting/*