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[IMP] upgrade: clarify and update the SLA section

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task-3300955

closes odoo/documentation#4344

Signed-off-by: Platteau Xavier (xpl) <xpl@odoo.com>
This commit is contained in:
Xavier 2023-05-04 13:10:50 +00:00
parent 3ee64ef99f
commit 1a657194ab
2 changed files with 35 additions and 25 deletions
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57
content/administration/upgrade.rst
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@ -196,7 +196,7 @@ Help
.. _upgrade/contact: .. _upgrade/contact:
Contact our Upgrade service support Contact our upgrade service support
----------------------------------- -----------------------------------
Should you have any more questions about the upgrade, do not hesitate to send a message to `Odoo Should you have any more questions about the upgrade, do not hesitate to send a message to `Odoo
@ -219,39 +219,46 @@ upgrade again).
.. _upgrade/sla: .. _upgrade/sla:
Service Level Agreement Service-level agreement (SLA)
======================= =============================
What is covered by the Enterprise Licence? With Odoo Enterprise, upgrading a database to the most recent version of Odoo is **free**, including
------------------------------------------ any support required to rectify potential discrepancies in the upgraded database.
Databases hosted on Odoo's Cloud platforms (Odoo Online and Odoo.sh) or On-Premise (Self-Hosting) Information about the upgrade services included in the Enterprise Licence is available in the
enjoy the following services at all times. :ref:`Odoo Enterprise Subscription Agreement <upgrade>`. However, this section clarifies what
upgrade services you can expect.
The upgrade of: Upgrade services covered by the SLA
-----------------------------------
* standard applications Databases hosted on Odoo's cloud platforms (Odoo Online and Odoo.sh) or self-hosted (On-Premise) can
* Studio customization (as long as the :guilabel:`Studio` app is still active) benefit from upgrade services at all times for:
* customizations *if* they are covered by a "Maintenance of Customizations" subscription
The Upgrade Service is limited to your database's technical conversion and adaptation (standard - the upgrade of all **standard applications**;
modules and data) to make it compatible with the targeted version. - the upgrade of all **customizations created with the Studio app**, as long as Studio is still
installed and the respective subscription is still active; and
- the upgrade of all **developments and customizations covered by a maintenance of customizations
subscription**.
What upgrading does NOT cover Upgrade services are limited to the technical conversion and adaptation of a database (standard
----------------------------- modules and data) to make it compatible with the version targeted by the upgrade.
* The cleaning of pre-existing data & configuration while upgrading Upgrade services not covered by the SLA
* Any new developments and/or upgrades of your own :ref:`custom modules ---------------------------------------
<upgrade-faq/custom-modules>`
* Lines of code added to standard modules that are not created with Odoo Studio.
* `Training <https://www.odoo.com/learn>`_ on the latest version
You can get more information about your Enterprise Licence on our :ref:`Odoo Enterprise Subscription The following upgrade-related services are **not** included:
Agreement <upgrade>` page.
- the **cleaning** of pre-existing data and configurations while upgrading;
- the upgrade of **custom modules created in-house or by third parties**, including Odoo partners;
- lines of **code added to standard modules**, i.e., customizations created outside the Studio app,
code entered manually, and :ref:`automated actions using Python code
<studio/automated-actions/actions>`; and
- **training** on using the upgraded version's features and workflows.
.. note:: |assistance-contact| .. note:: |assistance-contact|
.. seealso:: .. seealso::
- :doc:`upgrade/faq` - :doc:`Upgrade FAQ <upgrade/faq>`
- :doc:`odoo_sh` - :doc:`Odoo.sh documentation <odoo_sh>`
- :doc:`maintain/supported_versions` - :doc:`Supported Odoo versions <maintain/supported_versions>`

3
content/applications/productivity/studio/concepts/understanding_automated_actions.rst
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@ -39,6 +39,9 @@ For every Trigger option, **conditions** can be applied, such as:
(*Action To Do*), and after the update. (*Action To Do*), and after the update.
| The **Active** option is to be turned off when the rule should be hidden and not executed. | The **Active** option is to be turned off when the rule should be hidden and not executed.
.. _studio/automated-actions/actions:
| Under **Action To Do** choose the type of server action that must be executed once records meet | Under **Action To Do** choose the type of server action that must be executed once records meet
the *Trigger* conditions: the *Trigger* conditions: