[REM] project: How to use projects to handle claims/issues?

Not only is it clearly outdated, as it uses the Issue Tracking module which no longer exists, but it also undermines our Helpdesk module as it shows a way to get round it.

project/advanced.rst

@@ -6,5 +6,4 @@ Advanced
    :titlesonly:
 
    advanced/so_to_task
-   advanced/claim_issue
    advanced/feedback

project/advanced/claim_issue.rst

@@ -1,97 +0,0 @@
-============================================
-How to use projects to handle claims/issues?
-============================================
-
-A company selling support services often has to deal with problems
-occurring during the implementation of the project. These issues have to
-be solved and followed up as fast as possible in order to ensure the
-deliverability of the project and a positive customer satisfaction.
-
-For example, as an IT company offering the implementation of your
-software, you might have to deal with customers emails experiencing
-technical problems. Odoo offers the opportunity to create dedicated
-support projects which automatically generate tasks upon receiving an
-customer support email. This way, the issue can then be assigned
-directly to an employee and can be closed more quickly.
-
-Configuration
-=============
-
-The following configuration are needed to be able to use projects for
-support and issues. You need to install the **Project management** and the
-**Issue Tracking** modules.
-
-.. image:: media/claim_issue01.png
-    :align: center
-
-.. image:: media/claim_issue02.png
-    :align: center
-
-Create a project 
-=================
-
-The first step in order to set up a claim/issue management system is to
-create a project related to those claims. Let's start by simply creating
-a **support project**. Enter the Project application dashboard, click on
-create and name your project **Support**. Tick the **Issues** box and rename
-the field if you want to customize the Issues label (e.g. **Bugs** or
-**Cases**). As issues are customer-oriented tasks, you might want to set
-the Privacy/Visibility settings to **Customer project** (therefore your
-client will be able to follow his claim in his portal).
-
-.. note::
-    You can link the project to a customer if the project has been 
-    created to handle a specific client issues, otherwise you can 
-    leave the field empty.
-
-.. image:: media/claim_issue03.png
-    :align: center
-
-Invite followers
-----------------
-
-You can decide to notify your employees as soon as a new issue will be
-created. On the **Chatter** (bottom of the screen), you will notice two
-buttons on the right : **Follow** (green) and **No follower** (white). Click on
-the first to receive personally notifications and on the second to add
-others employees as follower of the project (see screenshot below).
-
-.. image:: media/claim_issue04.png
-    :align: center
-
-Set up your workflow
---------------------
-
-You can easily personalize your project stages to suit your workflow by
-creating new columns. From the Kanban view of your project, you can add
-stages by clicking on **Add new column** (see image below). If you
-want to rearrange the order of your stages, you can easily do so by
-dragging and dropping the column you want to move to the desired
-location. You can also edit, fold or unfold anytime your stages by using
-the **setting** icon on your desired stage.
-
-.. image:: media/claim_issue05.png
-    :align: center
-
-Generate issues from emails
-===========================
-
-When your project is correctly set up and saved, you will see it
-appearing in your dashboard. Note that an email address for that project
-is automatically generated, with the name of the project as alias.
-
-.. image:: media/claim_issue06.png
-    :align: center
-
-.. note:: 
-    If you cannot see the email address on your project, go to the menu
-    :menuselection:`Settings --> General Settings` and configure your 
-    alias domain. Hit **Apply** and go back to your **Projects** dashboard 
-    where you will now see the email address under the name of your project.
-
-Every time one of your client will send an email to that email address,
-a new issue will be created.
-
-.. seealso::
-    * :doc:`../configuration/setup`
-    * :doc:`../configuration/collaboration`