[IMP] maintain: process for odoo.sh to odoo online

task-id 2870122

closes odoo/documentation#2157

X-original-commit: 6dc4288e49
Signed-off-by: Victor Feyens (vfe) <vfe@odoo.com>
This commit is contained in:
Jason Aerts (jaae) 2022-06-02 08:42:13 +00:00
parent de04e27d1a
commit 226d49c239

View File

@ -48,13 +48,37 @@ From Odoo Online to Odoo.sh
From Odoo.sh to Odoo Online
===========================
.. warning:: Odoo Online is not compatible with **non-standard apps**.
#. Uninstall all the **non-standard apps**.
#. `Create a support ticket <https://www.odoo.com/help>`_ and include the following:
1. Uninstall all the **non-standard apps**: test it in a staging build first, then do it in your production build.
2. **If you have time constraints, contact us earlier to schedule the transfer.**
3. `Create a support ticket <https://www.odoo.com/help>`_ and include your subscription number and the URL you want to use for your database (e.g.: my-company.odoo.com).
4. We will make sure your database is compatible and upload it to our cloud. In case of technical issues, we will get in touch with you.
5. It's done!
- Your subscription number
- The URL you want to use for your database (e.g., `example.odoo.com`)
- Which brand you want to migrate
- In which region you want to be hosted:
- Americas
- Europe
- Asia
- Which user(s) will be the administrator(s)
- When (and in which timezone) you want the database to be up and running
#. We will make sure your database is compatible and upload it to our cloud. In case of technical
issues, we will get in touch with you.
#. All done!
.. important::
- Odoo Online is not compatible with **non-standard apps**.
- Make sure to uninstall all the **non-standard apps** in a staging build before doing it in your
production build.
.. note::
- Make sure you select the **region** that is closest to your users to reduce latency.
- The future **administrator(s)** must have an odoo.com account.
- The specific **date and time** at which you want the database to be up and running are mainly
helpful to organize the switch from the odoo.sh server to the Odoo Online servers.
- Databases are **not reachable** during their migration.
- **If you have time constraints, contact us earlier to schedule the transfer**.
From Odoo.sh to on-premises
===========================