diff --git a/content/applications/finance/payment_providers.rst b/content/applications/finance/payment_providers.rst index 81a041fc9..f7917e11f 100644 --- a/content/applications/finance/payment_providers.rst +++ b/content/applications/finance/payment_providers.rst @@ -452,4 +452,4 @@ payment method... What best suit your needs. - :doc:`payment_providers/razorpay` - :doc:`payment_providers/sips` - :doc:`payment_providers/stripe` - - :doc:`../websites/ecommerce/shopper_experience/payment_providers` + - :doc:`../websites/ecommerce/checkout_payment_shipping/payments` diff --git a/content/applications/sales/sales/products_prices/prices/pricing.rst b/content/applications/sales/sales/products_prices/prices/pricing.rst index 5915a1ed4..5371924b4 100644 --- a/content/applications/sales/sales/products_prices/prices/pricing.rst +++ b/content/applications/sales/sales/products_prices/prices/pricing.rst @@ -143,4 +143,4 @@ orders and in your eCommerce catalog. To do so: .. seealso:: * :doc:`currencies` - * :doc:`/applications/websites/ecommerce/maximizing_revenue/pricing` + * :doc:`/applications/websites/ecommerce/managing_products/price_management` diff --git a/content/applications/websites/ecommerce.rst b/content/applications/websites/ecommerce.rst index 53a16497c..0008c6c59 100644 --- a/content/applications/websites/ecommerce.rst +++ b/content/applications/websites/ecommerce.rst @@ -25,6 +25,4 @@ products and increase your average cart sizes. ecommerce/managing_products ecommerce/checkout_payment_shipping - ecommerce/taxes - ecommerce/shopper_experience - ecommerce/maximizing_revenue + ecommerce/ecommerce_management diff --git a/content/applications/websites/ecommerce/ecommerce_management.rst b/content/applications/websites/ecommerce/ecommerce_management.rst new file mode 100644 index 000000000..74af7df8c --- /dev/null +++ b/content/applications/websites/ecommerce/ecommerce_management.rst @@ -0,0 +1,10 @@ +:nosearch: + +==================== +eCommerce management +==================== + +.. toctree:: + :titlesonly: + + ecommerce_management/order_handling diff --git a/content/applications/websites/ecommerce/ecommerce_management/order_handling.rst b/content/applications/websites/ecommerce/ecommerce_management/order_handling.rst new file mode 100644 index 000000000..a9c3519fc --- /dev/null +++ b/content/applications/websites/ecommerce/ecommerce_management/order_handling.rst @@ -0,0 +1,112 @@ +============== +Order handling +============== + +When a customer orders on your eCommerce, there are **three** record types required to be handle in +Odoo: + +- :ref:`Sales orders `; +- :ref:`Delivery orders `; +- :ref:`Invoices & legal requirements `. + +.. _handling/sales: + +Sales orders +============ + +Order and payment status +------------------------ + +The first step when a customer adds a product to his cart is the creation of a quotation. Orders can +be managed either from the **Website** or :doc:`Sales ` app. eCommerce +orders can automatically be assigned to a specific sales team by going to :menuselection:`Website +--> Configuration --> Settings`. In the **Shop - Checkout Process** section, select a +:guilabel:`Sales Team` or :guilabel:`Salesperson` to handle eCommerce orders. + +.. image:: order_handling/handling-salesteam.png + :align: center + :alt: Assignment of online orders to a sales team or salesperson + +Orders can be found under :menuselection:`Website --> eCommerce --> Orders/Unpaid Orders`. Each +order goes through a different status: + +- **Quotation**: a new product is added to the cart, but the customer has *not* gone through the + checkout process yet; +- **Quotation sent**: the customer has gone through the checkout process and confirmed the order, + but the payment is not yet confirmed; +- **Order**: the customer has gone through the checkout process, confirmed the order, and the + payment is received. + +.. image:: order_handling/handling-status.png + :align: center + :alt: Statuses of eCommerce orders + +Abandoned cart +-------------- + +An **abandoned cart** represents an order for which the customer did **not finish** the checkout +confirmation process. For these orders, it is possible to send an **email reminder** to the +customer automatically. To enable that feature, go to :menuselection:`Website --> Configuration --> +Settings` and in the :guilabel:`Email & Marketing` section, enable :guilabel:`Automatically send +abandoned checkout emails`. Once enabled, you can set the **time-lapse** after which the email is +sent and customize the **email template** used. + +.. note:: + For abandoned cart emails, the customer must either have entered their contact details during the + checkout process; or be logged-in when they added the product to their cart. + +.. _handling/delivery: + +Delivery orders +=============== + +Delivery flow +------------- + +Once a quotation has been confirmed, a delivery order is automatically created. The next step is to +process this delivery. + +Packing eCommerce orders usually requires picking the product, preparing the packaging, printing the +shipping label(s) and shipping to the customer. Depending on the number of orders, strategy, or +resources, those steps can be considered as one or multiple actions in Odoo. + +An automatic email can be sent to the customer when the transfer status in Odoo is “done”. To do so, +enable the feature in the settings of the +:doc:`Inventory ` app. + +.. note:: + If customers are allowed to pay when picking up their order in stores or by wire transfer, the + quotation is **not** be confirmed and the stock is **not** be reserved. Orders must be confirmed + manually to reserve products in stock. + +.. seealso:: + - :doc:`/applications/inventory_and_mrp/inventory/shipping/operation/invoicing` + - :doc:`/applications/inventory_and_mrp/inventory/shipping/operation/labels` + - :doc:`/applications/inventory_and_mrp/inventory/shipping/operation/multipack` + +Returns and refunds +------------------- + +Customers can only return an order through an online form. It may not be possible to return products +depending on the return strategy or type of product. + +Full refunds can be directly sent to customers from within the order interface. A refund-compatible +payment provider needs to be enabled first. + +.. seealso:: + - :doc:`/applications/sales/sales/products_prices/returns` + - :doc:`/applications/services/helpdesk/advanced/after_sales` + - :doc:`/applications/finance/payment_providers` + +.. _handling/legal: + +Invoice and legal requirements +============================== + +The final step of an ecommerce order is to generate the invoice and send it to the customer. +Depending on the type of business (B2B or B2C), an invoice can either be generated automatically +(B2B) or on demand of the customer (B2C). This process can be automated if (and when) the online +payment is :ref:`confirmed `. + +To automate invoicing, go to :menuselection:`Website --> Configuration --> Settings` and in the +:guilabel:`Invoicing` section, enable :guilabel:`Automatic Invoice`. diff --git a/content/applications/websites/ecommerce/ecommerce_management/order_handling/handling-salesteam.png b/content/applications/websites/ecommerce/ecommerce_management/order_handling/handling-salesteam.png new file mode 100644 index 000000000..bb6dea69d Binary files /dev/null and b/content/applications/websites/ecommerce/ecommerce_management/order_handling/handling-salesteam.png differ diff --git a/content/applications/websites/ecommerce/ecommerce_management/order_handling/handling-status.png b/content/applications/websites/ecommerce/ecommerce_management/order_handling/handling-status.png new file mode 100644 index 000000000..4ecb5dfc2 Binary files /dev/null and b/content/applications/websites/ecommerce/ecommerce_management/order_handling/handling-status.png differ diff --git a/content/applications/websites/ecommerce/maximizing_revenue.rst b/content/applications/websites/ecommerce/maximizing_revenue.rst deleted file mode 100644 index a91a54d1e..000000000 --- a/content/applications/websites/ecommerce/maximizing_revenue.rst +++ /dev/null @@ -1,12 +0,0 @@ -:nosearch: - -=================== -Maximize my revenue -=================== - -.. toctree:: - :titlesonly: - - maximizing_revenue/reviews - maximizing_revenue/pricing - maximizing_revenue/promo_code diff --git a/content/applications/websites/ecommerce/maximizing_revenue/cross_selling/accessory-product-customer-view.png b/content/applications/websites/ecommerce/maximizing_revenue/cross_selling/accessory-product-customer-view.png deleted file mode 100644 index 4482b714b..000000000 Binary files a/content/applications/websites/ecommerce/maximizing_revenue/cross_selling/accessory-product-customer-view.png and /dev/null differ diff --git a/content/applications/websites/ecommerce/maximizing_revenue/cross_selling/accessory-product.png b/content/applications/websites/ecommerce/maximizing_revenue/cross_selling/accessory-product.png deleted file mode 100644 index 2542fc724..000000000 Binary files a/content/applications/websites/ecommerce/maximizing_revenue/cross_selling/accessory-product.png and /dev/null differ diff --git a/content/applications/websites/ecommerce/maximizing_revenue/cross_selling/cross-selling-pop-up.png b/content/applications/websites/ecommerce/maximizing_revenue/cross_selling/cross-selling-pop-up.png deleted file mode 100644 index 04ea9a4be..000000000 Binary files a/content/applications/websites/ecommerce/maximizing_revenue/cross_selling/cross-selling-pop-up.png and /dev/null differ diff --git a/content/applications/websites/ecommerce/maximizing_revenue/cross_selling/optional-product.png b/content/applications/websites/ecommerce/maximizing_revenue/cross_selling/optional-product.png deleted file mode 100644 index 825ad8b8b..000000000 Binary files a/content/applications/websites/ecommerce/maximizing_revenue/cross_selling/optional-product.png and /dev/null differ diff --git a/content/applications/websites/ecommerce/maximizing_revenue/pricing.rst b/content/applications/websites/ecommerce/maximizing_revenue/pricing.rst deleted file mode 100644 index fc074b7f2..000000000 --- a/content/applications/websites/ecommerce/maximizing_revenue/pricing.rst +++ /dev/null @@ -1,37 +0,0 @@ -================================ -Adapt prices to website visitors -================================ - -This section sheds light on pricing features found in the eCommerce app: - -* force a price by geo-localization, - -* let the customer choose the currency. - -As a pre-requisite, check out how to managing product pricing: -:doc:`/applications/sales/sales/products_prices/prices/pricing`). - -Geo-IP automatically applies the right price -============================================ - -Assign country groups to your pricelists. That way, visitors who aren't -logged in yet will get their own currency when landing on your website. - -Once logged in, they get the pricelist matching their country. - -Currency selector -================= - -In the case that you sell in several currencies, you can let your customers choose -their own. Check the *Selectable* box to add the pricelist to the website drop-down menu, which -can be found in *Pricelists* under the *Products* menu, located in the Website application. - -.. image:: pricing/website_pricelist_select.png - :align: center - :width: 50 % - -.. seealso:: - - * :doc:`/applications/sales/sales/products_prices/prices/pricing` - * :doc:`/applications/sales/sales/products_prices/prices/currencies` - * :doc:`promo_code` diff --git a/content/applications/websites/ecommerce/maximizing_revenue/pricing/website_pricelist_select.png b/content/applications/websites/ecommerce/maximizing_revenue/pricing/website_pricelist_select.png deleted file mode 100644 index c85e54fc5..000000000 Binary files a/content/applications/websites/ecommerce/maximizing_revenue/pricing/website_pricelist_select.png and /dev/null differ diff --git a/content/applications/websites/ecommerce/maximizing_revenue/promo_code.rst b/content/applications/websites/ecommerce/maximizing_revenue/promo_code.rst deleted file mode 100644 index be2b46812..000000000 --- a/content/applications/websites/ecommerce/maximizing_revenue/promo_code.rst +++ /dev/null @@ -1,43 +0,0 @@ -======================================= -How to create & share promotional codes -======================================= - -Want to boost your sales for Xmas? Share promocodes through your marketing campaigns -and apply any kind of discounts. - -Setup -===== - -* Go to :menuselection:`Sales --> Settings` and choose - *Advanced pricing based on formula* for *Sale Price*. - -* Go to :menuselection:`Website Admin --> Catalog --> Pricelists` and create a new - pricelist with the discount rule (see :doc:`pricing`). - Then enter a code. - -.. image:: promo_code/promocode.png - :align: center - -* Make the promocode field available on your *Shopping Cart* page (option in - *Customize* menu). Add a product to cart to reach it. - -.. image:: promo_code/promocode_publish.png - :align: center - -Once turned on you see a new section on the right side. On clicking *Apply* prices get -automatically updated in the cart. - -.. image:: promo_code/promocode_web.png - :align: center - -The promocode used by the customer is stored in the system so you can analyze the -performance of your marketing campaigns. - -.. image:: promo_code/promocode_backend.png - :align: center - -+ Show sales per pricelists... - -.. seealso:: - - * :doc:`pricing` diff --git a/content/applications/websites/ecommerce/maximizing_revenue/promo_code/promocode.png b/content/applications/websites/ecommerce/maximizing_revenue/promo_code/promocode.png deleted file mode 100644 index f84d83d11..000000000 Binary files a/content/applications/websites/ecommerce/maximizing_revenue/promo_code/promocode.png and /dev/null differ diff --git a/content/applications/websites/ecommerce/maximizing_revenue/promo_code/promocode_backend.png b/content/applications/websites/ecommerce/maximizing_revenue/promo_code/promocode_backend.png deleted file mode 100644 index d3b5afeab..000000000 Binary files a/content/applications/websites/ecommerce/maximizing_revenue/promo_code/promocode_backend.png and /dev/null differ diff --git a/content/applications/websites/ecommerce/maximizing_revenue/promo_code/promocode_publish.png b/content/applications/websites/ecommerce/maximizing_revenue/promo_code/promocode_publish.png deleted file mode 100644 index 83a2fef1c..000000000 Binary files a/content/applications/websites/ecommerce/maximizing_revenue/promo_code/promocode_publish.png and /dev/null differ diff --git a/content/applications/websites/ecommerce/maximizing_revenue/promo_code/promocode_web.png b/content/applications/websites/ecommerce/maximizing_revenue/promo_code/promocode_web.png deleted file mode 100644 index 801097c23..000000000 Binary files a/content/applications/websites/ecommerce/maximizing_revenue/promo_code/promocode_web.png and /dev/null differ diff --git a/content/applications/websites/ecommerce/maximizing_revenue/reviews.rst b/content/applications/websites/ecommerce/maximizing_revenue/reviews.rst deleted file mode 100644 index 2f74c5c40..000000000 --- a/content/applications/websites/ecommerce/maximizing_revenue/reviews.rst +++ /dev/null @@ -1,59 +0,0 @@ -=============================== -How to enable comments & rating -=============================== - -Publishing and monitoring customer experience will help you gain the trust -of new customers and better engage with your community. In 2 clicks, allow -your customer to share their feedback! - -.. image:: reviews/comment_post.png - :align: center - -Setup -===== - -Activate comments & rating from the *Customize* menu of the product web page. - -.. image:: reviews/comment_setup.png - :align: center - -.. note:: - Visitors must log in to share their comments. Make sure they are able to - do so (see Portal documentation). - -Review the posts in real time -============================= - -Whenever a post is published, the product manager and all the product followers -get notified in their Inbox (*Discuss* menu). - -.. image:: reviews/comment_new.png - :align: center - -.. note:: - By default the user who created the product is automatically set as follower. - -Click the product name to open the detail form and review the comment (in the -product discussion thread). - -.. image:: reviews/comment_inbox.png - :align: center - -Moderate & unpublish -==================== - -You can easily moderate by using the chatter, either in the product detail form -or on the web page. - -To unpublish the post, open the product web page and click the *Published* button -to turn it red (*Unpublished*). - -.. image:: reviews/comment_unpublish.png - :align: center - -..tip:: - You can access the web page from the detail form by clicking the *Published* - smart button (and vice versa). - 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-======== -Get paid -======== - -.. toctree:: - :titlesonly: - - shopper_experience/payment_providers - shopper_experience/portal diff --git a/content/applications/websites/ecommerce/shopper_experience/payment_providers.rst b/content/applications/websites/ecommerce/shopper_experience/payment_providers.rst deleted file mode 100644 index d731fb076..000000000 --- a/content/applications/websites/ecommerce/shopper_experience/payment_providers.rst +++ /dev/null @@ -1,62 +0,0 @@ -========================================= -Manage orders paid with Payment Providers -========================================= - -The moment a payment is officially authorized by a Payment Provider, Odoo *automatically* confirms -the order, which triggers the delivery. And, if you invoice based on ordered quantities, you are -requested to invoice the order, as well. - -Let’s take a closer look at how to manage orders paid with Payment Providers. - -Checking the status of a payment -================================ - -To check the status of a payment, go to :menuselection:`Website --> Orders --> Orders`. Then, simply -click on the order you wish to check on. - -Once you are on the Sales Order page, you will find the payment is confirmed with an automatic note -in the *Chatter*. - -.. image:: payment_providers/chatter-transaction.png - :align: center - :alt: payment is confirmed in the chatter of sales order - -If the user decides to create an invoice, the payment is directly reconciled. This note in -the *Chatter* includes a link to the Payment entry, which contains various details about the -transaction, along with a link to the related Journal Entry. - -.. image:: payment_providers/transaction-info.png - :align: center - :alt: page with details surrounding the specific transaction - -.. note:: Specific messages are provided to your customers for every - payment status whenever they are redirected to Odoo after the transaction. - To edit these messages, go to the *Messages* tab of the payment - method. - -Automatically generate invoices at order -======================================== - -When the order is confirmed, you can also choose to have an invoice automatically issued -and paid. This fully-automated feature is designed for businesses that invoice -orders right away. - -To do automatically generate invoices at order: - - Go to :menuselection:`Website --> Configuration --> Settings --> Invoicing`. - - Then, under the **Invoicing Policy** option, select *Invoice what is ordered*. - - Then activate *Automatic Invoices* and *Save*. - -.. image:: payment_providers/automatic-invoice.png - :align: center - :alt: example of automatic invoice - -Capture payment after the delivery -================================== - -If the provider handling the payment is configured to capture amounts manually, the order is -confirmed, but the amount is kept on hold. Once the delivery is processed, you can capture the -payment from the related Sales Order. - -.. seealso:: - - :doc:`../../../finance/payment_providers` - - :ref:`Payment Providers: Place a hold on a card ` diff --git a/content/applications/websites/ecommerce/shopper_experience/payment_providers/automatic-invoice.png b/content/applications/websites/ecommerce/shopper_experience/payment_providers/automatic-invoice.png deleted file mode 100644 index 644eae1d7..000000000 Binary files a/content/applications/websites/ecommerce/shopper_experience/payment_providers/automatic-invoice.png and /dev/null differ diff --git a/content/applications/websites/ecommerce/shopper_experience/payment_providers/chatter-transaction.png b/content/applications/websites/ecommerce/shopper_experience/payment_providers/chatter-transaction.png deleted file mode 100644 index 2c7d5d750..000000000 Binary files a/content/applications/websites/ecommerce/shopper_experience/payment_providers/chatter-transaction.png and /dev/null differ diff --git a/content/applications/websites/ecommerce/shopper_experience/payment_providers/transaction-info.png b/content/applications/websites/ecommerce/shopper_experience/payment_providers/transaction-info.png deleted file mode 100644 index 5a8117006..000000000 Binary files a/content/applications/websites/ecommerce/shopper_experience/payment_providers/transaction-info.png and /dev/null differ diff --git a/content/applications/websites/ecommerce/shopper_experience/portal.rst b/content/applications/websites/ecommerce/shopper_experience/portal.rst deleted file mode 100644 index 820dc6346..000000000 --- a/content/applications/websites/ecommerce/shopper_experience/portal.rst +++ /dev/null @@ -1,38 +0,0 @@ -=============================================== -How customers can access their customer account -=============================================== - -It has never been so easy for your customers to access their -customer account. Forget endless signup forms, -Odoo makes it as easy as ABC. -They are suggested to sign up (name, email, password) when the order -is placed, and not before. -Indeed, nothing is more annoying than going through a signup process -before buying something. - -Sign up -======= - -The invitation to sign up shows up when the customer wants to visualize -the order from order confirmation email. - -.. image:: portal/portal_odoo_signup.png - :align: center - -Customer account -================ - -Once logged in the customer will access the account by clicking *My Account* -in the login dropdown menu. - -.. image:: portal/portal_link.png - :align: center - -THere they find all their history. The main address (billing) can also be modified. - -.. image:: portal/portal_menu.png - :align: center - -.. note:: - If the customer is set as a contact of a company in your address book, - they will see all the documents whose the customer belongs to this company. diff --git a/content/applications/websites/ecommerce/shopper_experience/portal/portal_link.png b/content/applications/websites/ecommerce/shopper_experience/portal/portal_link.png deleted file mode 100644 index 9f1e26c20..000000000 Binary files a/content/applications/websites/ecommerce/shopper_experience/portal/portal_link.png and /dev/null differ diff --git a/content/applications/websites/ecommerce/shopper_experience/portal/portal_menu.png b/content/applications/websites/ecommerce/shopper_experience/portal/portal_menu.png deleted file mode 100644 index 0830261c8..000000000 Binary files a/content/applications/websites/ecommerce/shopper_experience/portal/portal_menu.png and /dev/null differ diff --git a/content/applications/websites/ecommerce/shopper_experience/portal/portal_odoo_signup.png b/content/applications/websites/ecommerce/shopper_experience/portal/portal_odoo_signup.png deleted file mode 100644 index 85e2ea4a6..000000000 Binary files a/content/applications/websites/ecommerce/shopper_experience/portal/portal_odoo_signup.png and /dev/null differ diff --git a/content/applications/websites/ecommerce/taxes.rst b/content/applications/websites/ecommerce/taxes.rst deleted file mode 100644 index d5928eb26..000000000 --- a/content/applications/websites/ecommerce/taxes.rst +++ /dev/null @@ -1,13 +0,0 @@ -:nosearch: - -============= -Collect taxes -============= - -.. toctree:: - :titlesonly: - - ../../finance/accounting/taxation/taxes/default_taxes - ../../finance/accounting/taxation/taxes/fiscal_positions - ../../finance/accounting/taxation/taxes/taxes - ../../finance/accounting/taxation/taxes/taxcloud diff --git a/content/applications/websites/website/publish/multi_website.rst b/content/applications/websites/website/publish/multi_website.rst index 0c301e6f4..20b97ae7f 100644 --- a/content/applications/websites/website/publish/multi_website.rst +++ b/content/applications/websites/website/publish/multi_website.rst @@ -267,7 +267,7 @@ Then, go to :menuselection:`Website --> Products --> Pricelists` to create addit You can also choose to have a pricelist available *only* on a specific website. .. seealso:: - :doc:`../../ecommerce/maximizing_revenue/pricing`. + :doc:`../../ecommerce/managing_products/price_management`. .. image:: multi_website/multi_website07.png :align: center diff --git a/redirects/16.0.txt b/redirects/16.0.txt index 7c79c8ea7..4e4d3308e 100644 --- a/redirects/16.0.txt +++ b/redirects/16.0.txt @@ -23,6 +23,7 @@ applications/websites/ecommerce/getting_started/product_page.rst applications/we applications/websites/ecommerce/shopper_experience/payment_acquirer.rst applications/websites/ecommerce/shopper_experience/payment_providers.rst # payment_acquirer -> payment_providers applications/websites/ecommerce/maximizing_revenue/upselling.rst applications/websites/ecommerce/products/cross_upselling.rst # /maximizing_revenue/upselling -> /products/cross_upselling applications/websites/ecommerce/maximizing_revenue/cross_selling.rst applications/websites/ecommerce/products/cross_upselling.rst # /maximizing_revenue/cross_selling -> /products/cross_upselling +applications/websites/ecommerce/shopper_experience/payment_providers.rst applications/websites/ecommerce/checkout_payment_shipping/payments.rst # /shopper_experience/payment_providers -> /checkout_payment_shipping/payments # developer/howtos