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[IMP] discuss: correct mistake about office 365 servers + clearer guidelines for redirections

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Frédéric Gilson 2017-06-01 14:17:03 +02:00 committed by Yannick Tivisse
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discuss/email_servers.rst
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@ -18,9 +18,9 @@ and check *External Email Servers*
Then, go through the following steps.
.. note::
Office 365 doesn't allow external hosts like Odoo.
Consequently you can't use Office 365 email servers to send
or receive messages in Odoo.
Office 365 email servers don't allow to send external emails
from hosts like Odoo.
Consequently you can only use such email servers for incoming messages.
Set an outgoing email server for outbound messages
--------------------------------------------------
@ -81,31 +81,28 @@ If you want to use another alias, you have extra steps in Odoo:
How to use my own email servers with Odoo Online
================================================
Odoo Online comes up with an embedded and ready-to-use email
server (*@yourcompany.odoo.com*).
We recommend to keep this default setting as it is really convenient.
Indeed, while it is Odoo-labelled, the visible source of any message
sent from Odoo will be your personal email address (your Odoo login).
Your contacts will therefore trust your messages.
solution with *@yourcompany.odoo.com* as domain.
We recommend to keep this default setup as it is really convenient.
You can still use your own email servers if you want your contacts to see
your historic email address when they reply to your messages or if you want
to manage the reputation of your email servers yourself.
Nevertheless you can still use your own email servers if you want
to manage your email server's reputation (blacklisting, etc).
The configuration for both incoming and outgoing mail servers is
given here above.
There are 2 methods:
However when it comes to incoming messages, we don't recommend
to exclusively use your own email server. Indeed, Odoo Online is fetching
incoming messages from the email server once every hour only.
To receive emails in real time, you should rather use
a **catchall redirection** (your server -> Odoo server). To do so:
* [Recommended] **Use a catchall redirection** (your server -> Odoo server)
to receive emails in Odoo in real time thanks to the Odoo email server.
Create a catchall address in your email server settings.
Then apply following redirection:
* Create a catchall address in your email server settings (e.g. catchall).
* Still from such settings, set a redirection
from this catchall address to Odoo's one:
catchall@yourdomain.ext -> catchall@yourcompany.odoo.com.
That's it you're ready to go!
* **Use a catchall mailbox** to exclusively use your own email server.
That way you can also manage your email server reputation (blacklisting, etc).
However, incoming messages are fetched from the email server
thanks to a cron running every hour. This is the shortest time lap
for crons in Online instances.
If you opt for this solution, simply follow the procedure
of above section.
* In Odoo check *External Email Servers* in :menuselection:`Settings --> General Settings`
and enter your email domain name (i.e. yourdomain.ext).
* No need to set up an incoming email server in such a case.
How to be SPF-compliant when using external email servers in Odoo
=================================================================