[IMP] sales: updated terms and conditions for RST

closes odoo/documentation#5350

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Signed-off-by: Zachary Straub (zst) <zst@odoo.com>
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KC (ksc) 2023-05-16 18:24:28 +00:00
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======================
Add terms & conditions
======================
====================
Terms and conditions
====================
Specifying terms and conditions is essential to set out important contractual points such as payment
terms, limitation of liability and delivery terms between customers and sellers. Every seller must
declare all formal information concerning products and company policy. On the other hand, each
customer must take note of all these conditions before committing to anything. With Odoo Sales, it
is very easy to include your default terms and conditions on every quotation, sales order, and
invoice that you manage.
Specifying terms and conditions is essential to establish important contractual points, such as
payment terms, limitations of liability, and delivery terms between customers and sellers.
Default Terms & Conditions
==========================
Sellers must declare all formal information concerning products and company policy. Conversely,
customers must take note of all these conditions before committing to a purchase.
With Odoo *Sales*, it's very easy to include default terms and conditions on every quotation, sales
order, and invoice.
Default terms and conditions
============================
Configuration
-------------
Go to :menuselection:`Accounting --> Configuration --> Settings` and activate
*Default Terms & Conditions*.
Go to :menuselection:`Accounting app --> Configuration --> Settings`, scroll to the
:guilabel:`Customer Invoices` heading, and check the box beside the :guilabel:`Default Terms &
Conditions` feature to activate it.
.. image:: terms_and_conditions/terms_conditions_1.png
.. image:: terms_and_conditions/terms-conditions-setting.png
:align: center
:class: img-thumbnail
:alt: How to enable Default Terms & Conditions on Odoo Sales?
:alt: How to enable Default Terms and Conditions on Odoo Sales.
.. note::
Please note that this feature is activated via the settings of the **Invoicing App** and **not**
via the settings of the **Sales App**. Moreover, you don't need to install the invoicing
application since it is done automatically with the installation of the sales application.
Please note that this feature is activated via the settings of the *Accounting* app, and **not**
in the settings of the *Sales* app.
DT&C on your quotations, sales orders, and invoices
---------------------------------------------------
In the :guilabel:`Settings` of the :menuselection:`Accounting` application, after activating the
:guilabel:`Default Terms & Conditions` feature, a field appears beneath the feature. In this field,
specific terms and conditions can be entered.
In the settings of the **Invoicing App**, you have the possibility to insert your default terms
and conditions.
.. image:: terms_and_conditions/terms_conditions_2.png
.. image:: terms_and_conditions/terms-conditions-setting-field.png
:align: center
:class: img-thumbnail
:alt: Default Terms & Conditions on quotation on Odoo Sales
:alt: Default Terms and Conditions on quotation on Odoo Sales.
They appear subsequently on every quotation, sales order, and invoice.
Click :guilabel:`Save` to save the terms and conditions.
DT&C on your quotation templates
--------------------------------
These terms and conditions appear on every quotation, sales order, and invoice.
According to your business needs, you can specify your terms and conditions on your quotation
templates. This is interesting if you have different terms and conditions within your company.
Quotation templates
-------------------
.. image:: terms_and_conditions/terms_conditions_3.png
Default terms and conditions can be applied to quotation templates, as well, depending on the
specific needs of the business. This is useful when various terms and conditions are used within a
company.
.. note::
When a quotation template is used on a quotation, the quotation uses the terms and conditions
specified on that template, over the terms and conditions specified in the settings.
First, navigate to the :menuselection:`Sales app --> Configuration --> Quotation Templates` to view
all the quotation templates. From here, either select a template or create a new one, via the
:guilabel:`Create` button.
Once on the desired quotation template form, click :guilabel:`Edit`, and enter in specific terms and
conditions that should be applied to this quotation template, at the bottom of the :guilabel:`Lines`
tab. Once done, click :guilabel:`Save` to save all changes.
.. image:: terms_and_conditions/terms-conditions-lines-tab.png
:align: center
:class: img-thumbnail
:alt: Add Default Terms & Conditions to your quotation templates on Odoo Sales
.. important::
Be sure to check out our documentation about quotation templates: :doc:`quote_template`,
to master each step of this amazing feature.
General Terms & Conditions
==========================
GT&C on your website
--------------------
Use the **Website App** and create your own general terms and conditions page. For example, here is
the Odoo terms and conditions page:
.. image:: terms_and_conditions/terms_conditions_4.png
:align: center
:class: img-thumbnail
:alt: General Terms & Conditions on your website
You can refer to this page in the footer of all your documents. The layout is available in the
**General Settings** under the **Business Documents** category. For example, this footer appears
in every document from Odoo.
.. image:: terms_and_conditions/terms_conditions_7.png
:align: center
:class: img-thumbnail
:alt: General Terms & Conditions in your business documents
GT&C as attachment in your emails
---------------------------------
Attach an external document with your general terms and conditions when you are about to send your
quotation by email to your customers.
.. image:: terms_and_conditions/terms_conditions_5.png
:align: center
:class: img-thumbnail
:alt: General Terms & conditions as attachment in your email
GT&C as attachment in your quotation templates
----------------------------------------------
Create and edit email templates to set a default attachment for all quotation emails that you
will send in the future. To do so, you have to go to :menuselection:`Sales --> Configuration
--> Quotation templates` and create a new quotation template or modify an existing one. Under
the confirmation tab, you are now able to activate online signatures, online payments and to set
a confirmation mail in which you have the possibility to configure the default attachment.
There, you can put your general terms & conditions.
.. image:: terms_and_conditions/terms_conditions_6.png
:align: center
:class: img-thumbnail
:alt: General Terms & conditions as attachment in your quotation templates
.. tip::
To customize your email templates, activate the **developer mode** and
go to :menuselection:`Settings --> Technical --> Email --> Templates`.
With Odoo Sales it is now very simple to deal with terms & conditions.
:alt: Add Default Terms and Conditions to quotation templates on Odoo Sales.
.. seealso::
- :doc:`quote_template`
- :doc:`get_signature_to_validate`
- :doc:`get_paid_to_validate`
:doc:`/applications/sales/sales/send_quotations/quote_template`
Attachment on confirmation emails
---------------------------------
Terms and conditions can also be sent as an attachment on the confirmation email of a quotation
template.
To do so, navigate to :menuselection:`Sales app --> Configuration --> Quotation Templates` and
create a new quotation template (via the :guilabel:`Create` button), or modify an existing one.
On the desired quotation template form, click :guilabel:`Edit`. Under the :guilabel:`Confirmation`
tab, there are options to activate an :guilabel:`Online Signature`, :guilabel:`Online Payment`, and
:guilabel:`Confirmation Mail`.
Click on the :guilabel:`Confirmation Mail` field to reveal a drop-down menu from which an email
template can be chosen or created. To create a new email template from here, start typing the name
of this new template, and then select :guilabel:`Create and Edit...`, which reveals a
:guilabel:`Create: Confirmation Mail` pop-up form.
On this pop-up form, customize the email message in a number of different ways, but be sure to click
:guilabel:`Attachments` at the bottom of the :guilabel:`Content` tab to add the desired terms and
conditions attachment to the mailing. Once done, click :guilabel:`Save` to save all changes.
.. image:: terms_and_conditions/terms-conditions-create-edit.png
:align: center
:alt: Terms and conditions as attachment in quotation templates.
Website page
============
Use the Odoo *Website* application to create a terms and conditions page. To do that, first navigate
to the front-end of the website, via :menuselection:`Website app --> Go to Website`. From here,
click :guilabel:`+ New` in the top right corner of the page, then select :guilabel:`Page`. Give the
terms and conditions page a title in the pop-up form that appears.
Then, decide if this page should be accessible via the main website header menu, using the
:guilabel:`Add to menu` toggle in the pop-up form, and click :guilabel:`Continue` to create the new
page.
Doing so reveals a blank page on the website that can be fully customized and edited with Odoo's
drag-and-drop building blocks. Use those building blocks to add the terms and conditions to the
page, and click :guilabel:`Save` to save all changes.
Don't forget to publish the page, via the :guilabel:`Unpublished` / :guilabel:`Published` toggle at
the top of the page. Unpublished pages will **not** be accessible to website visitors.
.. image:: terms_and_conditions/terms-conditions-page-frontend.png
:align: center
:alt: Terms and Conditions on a website.
This terms and conditions page can be linked in the footer of all documents, if desired. To do that,
access the document layout by navigating to the :menuselection:`Settings` app. In the
:guilabel:`General Settings`, under the :guilabel:`Business Documents` heading, click
:guilabel:`Configure Document Layout` (located beneath :guilabel:`Document Layout`).
Doing so reveals a :guilabel:`Configure your document layout` pop-up form. On this form, in the
:guilabel:`Footer` field, enter the URL for the terms and conditions page on the website.
It's good practice to also provide a brief title prefacing the URL, so customers know what the link
leads to when they see it on the footer of documents.
.. image:: terms_and_conditions/terms-conditions-footer-field.png
:align: center
:alt: Terms and Conditions in business documents.
Email attachments
=================
Odoo provides the ability to attach an external document, such as one containing terms and
conditions, when quotations are sent by email to customers.
On a quotation, sales order, or other document, click the :guilabel:`Send by Email` button to send
an email to the customer. Then, on the email form, click :guilabel:`Attach a File` to attach the
terms and conditions document.
.. image:: terms_and_conditions/terms-conditions-attach-file.png
:align: center
:alt: Terms and conditions as attachment in emails.
.. seealso::
- :doc:`/applications/sales/sales/send_quotations/quote_template`
- :doc:`/applications/sales/sales/send_quotations/get_signature_to_validate`
- :doc:`/applications/sales/sales/send_quotations/get_paid_to_validate`

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