[IMP] sales: updated terms and conditions for RST
closes odoo/documentation#5350
X-original-commit: 53ff47fe08
Signed-off-by: Zachary Straub (zst) <zst@odoo.com>
@ -1,117 +1,151 @@
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======================
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Add terms & conditions
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======================
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====================
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Terms and conditions
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====================
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Specifying terms and conditions is essential to set out important contractual points such as payment
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terms, limitation of liability and delivery terms between customers and sellers. Every seller must
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declare all formal information concerning products and company policy. On the other hand, each
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customer must take note of all these conditions before committing to anything. With Odoo Sales, it
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is very easy to include your default terms and conditions on every quotation, sales order, and
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invoice that you manage.
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Specifying terms and conditions is essential to establish important contractual points, such as
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payment terms, limitations of liability, and delivery terms between customers and sellers.
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Default Terms & Conditions
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==========================
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Sellers must declare all formal information concerning products and company policy. Conversely,
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customers must take note of all these conditions before committing to a purchase.
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With Odoo *Sales*, it's very easy to include default terms and conditions on every quotation, sales
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order, and invoice.
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Default terms and conditions
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============================
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Configuration
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-------------
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Go to :menuselection:`Accounting --> Configuration --> Settings` and activate
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*Default Terms & Conditions*.
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Go to :menuselection:`Accounting app --> Configuration --> Settings`, scroll to the
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:guilabel:`Customer Invoices` heading, and check the box beside the :guilabel:`Default Terms &
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Conditions` feature to activate it.
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.. image:: terms_and_conditions/terms_conditions_1.png
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.. image:: terms_and_conditions/terms-conditions-setting.png
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:align: center
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:class: img-thumbnail
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:alt: How to enable Default Terms & Conditions on Odoo Sales?
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:alt: How to enable Default Terms and Conditions on Odoo Sales.
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.. note::
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Please note that this feature is activated via the settings of the **Invoicing App** and **not**
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via the settings of the **Sales App**. Moreover, you don't need to install the invoicing
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application since it is done automatically with the installation of the sales application.
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Please note that this feature is activated via the settings of the *Accounting* app, and **not**
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in the settings of the *Sales* app.
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DT&C on your quotations, sales orders, and invoices
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---------------------------------------------------
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In the :guilabel:`Settings` of the :menuselection:`Accounting` application, after activating the
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:guilabel:`Default Terms & Conditions` feature, a field appears beneath the feature. In this field,
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specific terms and conditions can be entered.
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In the settings of the **Invoicing App**, you have the possibility to insert your default terms
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and conditions.
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.. image:: terms_and_conditions/terms_conditions_2.png
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.. image:: terms_and_conditions/terms-conditions-setting-field.png
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:align: center
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:class: img-thumbnail
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:alt: Default Terms & Conditions on quotation on Odoo Sales
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:alt: Default Terms and Conditions on quotation on Odoo Sales.
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They appear subsequently on every quotation, sales order, and invoice.
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Click :guilabel:`Save` to save the terms and conditions.
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DT&C on your quotation templates
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--------------------------------
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These terms and conditions appear on every quotation, sales order, and invoice.
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According to your business needs, you can specify your terms and conditions on your quotation
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templates. This is interesting if you have different terms and conditions within your company.
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Quotation templates
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-------------------
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.. image:: terms_and_conditions/terms_conditions_3.png
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Default terms and conditions can be applied to quotation templates, as well, depending on the
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specific needs of the business. This is useful when various terms and conditions are used within a
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company.
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.. note::
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When a quotation template is used on a quotation, the quotation uses the terms and conditions
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specified on that template, over the terms and conditions specified in the settings.
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First, navigate to the :menuselection:`Sales app --> Configuration --> Quotation Templates` to view
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all the quotation templates. From here, either select a template or create a new one, via the
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:guilabel:`Create` button.
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Once on the desired quotation template form, click :guilabel:`Edit`, and enter in specific terms and
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conditions that should be applied to this quotation template, at the bottom of the :guilabel:`Lines`
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tab. Once done, click :guilabel:`Save` to save all changes.
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.. image:: terms_and_conditions/terms-conditions-lines-tab.png
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:align: center
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:class: img-thumbnail
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:alt: Add Default Terms & Conditions to your quotation templates on Odoo Sales
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.. important::
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Be sure to check out our documentation about quotation templates: :doc:`quote_template`,
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to master each step of this amazing feature.
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General Terms & Conditions
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==========================
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GT&C on your website
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--------------------
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Use the **Website App** and create your own general terms and conditions page. For example, here is
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the Odoo terms and conditions page:
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.. image:: terms_and_conditions/terms_conditions_4.png
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:align: center
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:class: img-thumbnail
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:alt: General Terms & Conditions on your website
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You can refer to this page in the footer of all your documents. The layout is available in the
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**General Settings** under the **Business Documents** category. For example, this footer appears
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in every document from Odoo.
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.. image:: terms_and_conditions/terms_conditions_7.png
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:align: center
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:class: img-thumbnail
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:alt: General Terms & Conditions in your business documents
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GT&C as attachment in your emails
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---------------------------------
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Attach an external document with your general terms and conditions when you are about to send your
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quotation by email to your customers.
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.. image:: terms_and_conditions/terms_conditions_5.png
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:align: center
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:class: img-thumbnail
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:alt: General Terms & conditions as attachment in your email
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GT&C as attachment in your quotation templates
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----------------------------------------------
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Create and edit email templates to set a default attachment for all quotation emails that you
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will send in the future. To do so, you have to go to :menuselection:`Sales --> Configuration
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--> Quotation templates` and create a new quotation template or modify an existing one. Under
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the confirmation tab, you are now able to activate online signatures, online payments and to set
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a confirmation mail in which you have the possibility to configure the default attachment.
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There, you can put your general terms & conditions.
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.. image:: terms_and_conditions/terms_conditions_6.png
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:align: center
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:class: img-thumbnail
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:alt: General Terms & conditions as attachment in your quotation templates
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.. tip::
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To customize your email templates, activate the **developer mode** and
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go to :menuselection:`Settings --> Technical --> Email --> Templates`.
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With Odoo Sales it is now very simple to deal with terms & conditions.
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:alt: Add Default Terms and Conditions to quotation templates on Odoo Sales.
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.. seealso::
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- :doc:`quote_template`
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- :doc:`get_signature_to_validate`
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- :doc:`get_paid_to_validate`
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:doc:`/applications/sales/sales/send_quotations/quote_template`
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Attachment on confirmation emails
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---------------------------------
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Terms and conditions can also be sent as an attachment on the confirmation email of a quotation
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template.
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To do so, navigate to :menuselection:`Sales app --> Configuration --> Quotation Templates` and
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create a new quotation template (via the :guilabel:`Create` button), or modify an existing one.
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On the desired quotation template form, click :guilabel:`Edit`. Under the :guilabel:`Confirmation`
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tab, there are options to activate an :guilabel:`Online Signature`, :guilabel:`Online Payment`, and
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:guilabel:`Confirmation Mail`.
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Click on the :guilabel:`Confirmation Mail` field to reveal a drop-down menu from which an email
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template can be chosen or created. To create a new email template from here, start typing the name
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of this new template, and then select :guilabel:`Create and Edit...`, which reveals a
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:guilabel:`Create: Confirmation Mail` pop-up form.
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On this pop-up form, customize the email message in a number of different ways, but be sure to click
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:guilabel:`Attachments` at the bottom of the :guilabel:`Content` tab to add the desired terms and
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conditions attachment to the mailing. Once done, click :guilabel:`Save` to save all changes.
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.. image:: terms_and_conditions/terms-conditions-create-edit.png
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:align: center
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:alt: Terms and conditions as attachment in quotation templates.
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Website page
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============
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Use the Odoo *Website* application to create a terms and conditions page. To do that, first navigate
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to the front-end of the website, via :menuselection:`Website app --> Go to Website`. From here,
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click :guilabel:`+ New` in the top right corner of the page, then select :guilabel:`Page`. Give the
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terms and conditions page a title in the pop-up form that appears.
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Then, decide if this page should be accessible via the main website header menu, using the
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:guilabel:`Add to menu` toggle in the pop-up form, and click :guilabel:`Continue` to create the new
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page.
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Doing so reveals a blank page on the website that can be fully customized and edited with Odoo's
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drag-and-drop building blocks. Use those building blocks to add the terms and conditions to the
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page, and click :guilabel:`Save` to save all changes.
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Don't forget to publish the page, via the :guilabel:`Unpublished` / :guilabel:`Published` toggle at
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the top of the page. Unpublished pages will **not** be accessible to website visitors.
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.. image:: terms_and_conditions/terms-conditions-page-frontend.png
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:align: center
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:alt: Terms and Conditions on a website.
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This terms and conditions page can be linked in the footer of all documents, if desired. To do that,
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access the document layout by navigating to the :menuselection:`Settings` app. In the
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:guilabel:`General Settings`, under the :guilabel:`Business Documents` heading, click
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:guilabel:`Configure Document Layout` (located beneath :guilabel:`Document Layout`).
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Doing so reveals a :guilabel:`Configure your document layout` pop-up form. On this form, in the
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:guilabel:`Footer` field, enter the URL for the terms and conditions page on the website.
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It's good practice to also provide a brief title prefacing the URL, so customers know what the link
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leads to when they see it on the footer of documents.
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.. image:: terms_and_conditions/terms-conditions-footer-field.png
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:align: center
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:alt: Terms and Conditions in business documents.
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Email attachments
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=================
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Odoo provides the ability to attach an external document, such as one containing terms and
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conditions, when quotations are sent by email to customers.
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On a quotation, sales order, or other document, click the :guilabel:`Send by Email` button to send
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an email to the customer. Then, on the email form, click :guilabel:`Attach a File` to attach the
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terms and conditions document.
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.. image:: terms_and_conditions/terms-conditions-attach-file.png
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:align: center
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:alt: Terms and conditions as attachment in emails.
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.. seealso::
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- :doc:`/applications/sales/sales/send_quotations/quote_template`
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- :doc:`/applications/sales/sales/send_quotations/get_signature_to_validate`
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- :doc:`/applications/sales/sales/send_quotations/get_paid_to_validate`
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