diff --git a/content/applications/sales/subscriptions/follow_up/automatic_alerts.rst b/content/applications/sales/subscriptions/follow_up/automatic_alerts.rst index ef18923d5..1b15b30c2 100644 --- a/content/applications/sales/subscriptions/follow_up/automatic_alerts.rst +++ b/content/applications/sales/subscriptions/follow_up/automatic_alerts.rst @@ -51,9 +51,14 @@ customers, by email, after one month of subscription. To do so, go to :menuselec *Trigger date* and *Delay after trigger* need to be specified. And because the *Send an email to the customer* action was adopted, an *Email template* can be chosen. -As a result, this alert will send a rating survey after one month, to the customers who have -purchased that specific product. The survey will appear in the chatter of your respective -subscription. + .. note:: + Sending a SMS text message in Odoo requires In-App Purchase (IAP) credit or tokens. For more + information on :abbr:`IAP (In-App Purchase)`, visit + :doc:`../../../essentials/in_app_purchase`. For more information on sending SMS messages, + visit :doc:`../../../marketing/sms_marketing/essentials/sms_essentials`. + +As a result, this alert sends a rating survey after one month, to the customers who have purchased +that specific product. The survey appears in the chatter of your respective subscription. .. image:: automatic_alerts/rating-satisfaction-survey.png :align: center @@ -84,3 +89,4 @@ retention rates very high. - :doc:`../../subscriptions/configuration/subscription_products` - :doc:`../../subscriptions/sales_flow/create_a_quotation` - :doc:`../../subscriptions/reporting/subscription_reports` + - :doc:`../../../essentials/in_app_purchase`