[REM] crm: generate leads

closes odoo/documentation#9516

X-original-commit: e59188d85b
Signed-off-by: Samuel Lieber (sali) <sali@odoo.com>
Signed-off-by: Jessica Rogers (jero) <jero@odoo.com>
This commit is contained in:
jero-odoo 2024-05-28 14:47:49 -04:00
parent 08fbc57c22
commit 2df60cb372
10 changed files with 1 additions and 105 deletions

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@ -8,7 +8,6 @@ Acquire leads
:titlesonly:
acquire_leads/convert
acquire_leads/generate_leads
acquire_leads/opportunities_form
acquire_leads/email_manual
acquire_leads/send_quotes

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@ -1,104 +0,0 @@
============================
Generate leads/opportunities
============================
Two key ways to generate new leads or opportunities for your business are through email aliases and
website contact forms. Odoo automatically creates leads in your CRM whenever someone sends a
message to a Sales Team email alias or fills out a contact form on your website.
Configure email aliases
=======================
Each Sales Team can use its own unique email alias to generate leads/opportunities. Any email sent
to a Sales Team's email alias will automatically create a lead (if leads are activated in your CRM
settings) or an opportunity in the pipeline for that particular team. Configure custom email
aliases on the configuration page for each Sales Team by navigating to :menuselection:`CRM -->
Configuration --> Sales Teams`.
.. image:: generate_leads/sales-team-config.png
:align: center
:alt: Configuring Sales Teams
Use Contact Forms on your website
=================================
By default, your website's *Contact Us* page displays Odoo's ready-to-use Contact Form. Whenever
someone submits this form, a lead or an opportunity is generated in your database.
.. image:: generate_leads/default-contact-us-page.png
:align: center
:alt: Default Contact Us page
The Contact Form can be activated or deactivated at any time by going to :menuselection:`Website
--> Go to Website --> Customize --> Contact Form`.
.. image:: generate_leads/contact-form-toggle.png
:align: center
:alt: Contact Form toggle
When the Form is deactivated, the *Contact Us* page simply displays a button to email your company
directly. Any email sent this way will generate a lead/opportunity.
.. image:: generate_leads/default-contact-us-page-no-form.png
:align: center
:alt: Contact Us Page using email
Choose which Sales Team or salesperson is automatically assigned to the leads/opportunities created
from the Contact Form by going to :menuselection:`Website --> Configuration --> Settings -->
Communication`.
.. image:: generate_leads/contact-form-settings.png
:align: center
:alt: Contact Form settings
Customize Contact Forms
=======================
Contact Forms can be customized for the specific information your team needs, using the free *Form
Builder* module.
The *Form Builder* module is installed automatically when a Form element is added to a web page via
the Website Builder. It can also be installed manually from the :guilabel:`Apps` page.
.. image:: generate_leads/form-building-block.png
:align: center
:alt: Form Builder building blocks
.. tip::
Forms can be created from scratch to serve a wide variety of purposes. However, Odoo's default
*Contact Us* page is designed to fit most users' needs. Start with the default form and modify
from there.
Edit Contact Form fields
------------------------
In Edit mode on your website, click on any field to start editing it. The following information can
be edited for each field on the Contact Form:
- :guilabel:`Type`: Choose a custom field option or an existing field. Examples include phone, file
upload, language, etc.
- :guilabel:`Input Type`: Determine the type of entry customers should input. Available options are
text,email, telephone, and URL.
- :guilabel:`Input Placeholder`: Type in an example to guide users how to input information where
formatting is important, such as a phone number or email address.
- :guilabel:`Label Name`: Type in the display name to show users what information is needed from
them.
- :guilabel:`Label Position`: Choose the way the label is aligned with the rest of the form. The
label can be hidden, above the field, to the far left of the field, or right adjusted and closer
to the field.
- :guilabel:`Required`: Toggle this option for information that you absolutely need entered.
- :guilabel:`Hidden`: Toggle this option to hide the field without deleting it.
- :guilabel:`Shown on Mobile`: Toggle this option to show the field to users on mobile devices.
.. image:: generate_leads/editable-field-options.png
:align: center
:alt: Editable field options
By default, when a Form is submitted, it sends you an email with the customer's inputted
information. To have it automatically generate a lead/opportunity instead, edit the Form and select
:guilabel:`Create an Opportunity` as the Action.
.. tip::
If leads are activated in your CRM settings, selecting :guilabel:`Create an Opportunity`
generates a lead instead. To learn more about activating leads in the CRM settings, head over to
:doc:`convert`.

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@ -65,6 +65,7 @@ applications/marketing/marketing_automation/getting_started/workflow_activities.
# applications/sales
applications/sales/crm/acquire_leads/generate_leads.rst applications/sales/crm/acquire_leads/email_manual.rst #generate_leads --> email_manual
applications/sales/crm/pipeline/multi_sales_team.rst applications/sales/crm/pipeline/manage_sales_teams.rst # multi_sales_team --> manage_sales_teams
applications/sales/point_of_sale/pricing/digital_labels.rst applications/sales/point_of_sale/pricing/electronic_labels.rst # digital_labels --> electronic_labels