[IMP] FSM: global improvement
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fsm.rst
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:banner: banners/fsm.png
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:banner: banners/fsm.png
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==============
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=============
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Field Service
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Field Service
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==============
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=============
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.. toctree::
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.. toctree::
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:titlesonly:
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:titlesonly:
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fsm/planning_itinerary
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fsm/overview
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fsm/keep_track
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fsm/worksheets
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fsm/invoicing_time
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fsm/sales
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fsm/create_quotations
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fsm/helpdesk
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fsm/onsite_tasks_from_sales_orders
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fsm/manage_employees_schedule
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fsm/customize_worksheets
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fsm/plan_onsite
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fsm/helpdesk.rst
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========
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Helpdesk
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========
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.. toctree::
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:titlesonly:
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helpdesk/plan_onsite
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================================================
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================================================
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Plan onsite interventions from Helpdesk Tickets
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Plan Onsite Interventions from Helpdesk Tickets
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================================================
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================================================
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The integration with the Helpdesk application lets your helpdesk team manage interventions requests
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The integration with the Helpdesk application lets your helpdesk team manage interventions requests
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directly. It speeds up processes as you can plan field services tasks from tickets.
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directly. It speeds up processes as you can plan field services tasks from tickets.
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12
fsm/overview.rst
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========
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Overview
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========
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.. toctree::
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:titlesonly:
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overview/invoicing_time
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overview/keep_track
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overview/manage_employees_schedule
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overview/planning_itinerary
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=========================================
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========================================
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Invoicing time and material to customers
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Invoicing Time and Material to Customers
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=========================================
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========================================
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Track the exact time spent on a task and give customers the ability to sign their worksheet
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Track the exact time spent on a task and give customers the ability to sign their worksheet
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report onsite. Invoice customers as soon as the work is complete, leaving you, and the customer,
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report onsite. Invoice customers as soon as the work is complete, leaving you, and the customer,
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with the confidence that they will be charged for the exact right hours and material used.
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with the confidence that they will be charged for the exact right hours and material used.
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Get the exact time spent on a task
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Get the exact time spent on a task
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===================================
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==================================
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Click on *Start* to launch the timer. You can *Pause* at any moment and *Resume* when you would like
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Click on *Start* to launch the timer. You can *Pause* at any moment and *Resume* when you would like
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to continue.
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to continue.
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@ -21,7 +21,7 @@ Click on *Stop* once the work is done to confirm the total time spent and add a
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:alt: Timesheet Timer in Odoo Field Service
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:alt: Timesheet Timer in Odoo Field Service
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Sign and send reports & validate stock-picking
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Sign and send reports & validate stock-picking
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===============================================
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==============================================
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Now, fill your *Worksheet* and add the used products clicking on *Products*.
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Now, fill your *Worksheet* and add the used products clicking on *Products*.
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.. image:: media/im3.png
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.. image:: media/im3.png
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@ -57,4 +57,4 @@ Convenient feature as it allows accountants to easily access all finished tasks
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:alt: Invoice Task in Odoo Field Service
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:alt: Invoice Task in Odoo Field Service
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.. seealso::
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.. seealso::
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* :doc:`../project/advanced/feedback`
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* :doc:`../../project/advanced/feedback`
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========================
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======================
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Keeping track of stock
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Keeping Track of Stock
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========================
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======================
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The integration with the Inventory application makes possible to track the material used and
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The integration with the Inventory application makes possible to track the material used and
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automatically keep your stock up to date.
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automatically keep your stock up to date.
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Set up your Field Service project
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Set up your Field Service project
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==================================
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=================================
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Go to :menuselection:`Field Service --> Configuration --> Projects` and make sure the option
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Go to :menuselection:`Field Service --> Configuration --> Projects` and make sure the option
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*Products on Tasks* is enabled.
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*Products on Tasks* is enabled.
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==============================================
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=============================================
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Manage your employees’ schedules and time off
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Manage your Employees’ Schedules and Time Off
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==============================================
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=============================================
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The integration with the *Time off* application allows you to quickly see your employees’
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The integration with the *Time off* application allows you to quickly see your employees’
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availabilities. It will avoid conflicts and errors between employees schedules and interventions.
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availabilities. It will avoid conflicts and errors between employees schedules and interventions.
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Effortlessly see employees’ time off
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Effortlessly see employees’ time off
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=====================================
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====================================
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No configuration needs to be done.
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No configuration needs to be done.
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Once the employees’ time has been validated in the *Time off* application, cells will be grayed for
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Once the employees’ time has been validated in the *Time off* application, cells will be grayed for
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those days in your Gantt view.
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those days in your Gantt view.
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@ -17,7 +17,7 @@ It also adapts to the working calendar of the employee. Example: the employee wo
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:alt: Employees' Time off in Odoo Field Service
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:alt: Employees' Time off in Odoo Field Service
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Easily manage employees’ schedules
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Easily manage employees’ schedules
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===================================
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==================================
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From the Gantt view (under *Planning by User, Project or Worksheet*), click on the plus sign to add
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From the Gantt view (under *Planning by User, Project or Worksheet*), click on the plus sign to add
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a new task or on the magnifying glass to plan an existing one.
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a new task or on the magnifying glass to plan an existing one.
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@ -39,4 +39,4 @@ person he can be assigned.
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Create projects per team, or per working site, and have a more accurate and dynamic database.
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Create projects per team, or per working site, and have a more accurate and dynamic database.
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.. seealso::
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.. seealso::
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* :doc:`../project/configuration/setup`
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* :doc:`../../project/configuration/setup`
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======================
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=====================
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Planning an itinerary
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Planning an Itinerary
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======================
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=====================
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Having an itinerary being shown based on the chronological order of the activities and on the best
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Having an itinerary being shown based on the chronological order of the activities and on the best
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route to take, makes employees’ life easier and the workload more efficient.
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route to take, makes employees’ life easier and the workload more efficient.
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Have an itinerary displayed directly in Odoo
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Have an itinerary displayed directly in Odoo
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=============================================
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============================================
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Go to *Settings* and under *Map view* click on *Get token*.
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Go to *Settings* and under *Map view* click on *Get token*.
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.. image:: media/plit1.png
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.. image:: media/plit1.png
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9
fsm/sales.rst
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=====
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Sales
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=====
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.. toctree::
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:titlesonly:
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sales/create_quotations
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sales/onsite_tasks_from_sales_orders
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============================
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============================
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Create quotations from tasks
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Create Quotations from Tasks
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============================
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============================
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Allowing quotations to be created from tasks delivers a more efficient service as it allows space
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Allowing quotations to be created from tasks delivers a more efficient service as it allows space
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for preventive actions, while making the flow easy for employees.
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for preventive actions, while making the flow easy for employees.
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=====================================================
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===================================================
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Create onsite interventions tasks from Sales Orders
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Create Onsite Interventions Tasks from Sales Orders
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=====================================================
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===================================================
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By allowing your sales team to open onsite interventions tasks will create a seamless experience
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By allowing your sales team to open onsite interventions tasks will create a seamless experience
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for your customers. It also allows them to first receive a quotation with the materials that will
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for your customers. It also allows them to first receive a quotation with the materials that will
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be used plus the service price to be approved before the work even starts.
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be used plus the service price to be approved before the work even starts.
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Enable the feature
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Enable the feature
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===================
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==================
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Go to :menuselection:`Sales --> Products --> Create` or edit an existing one.
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Go to :menuselection:`Sales --> Products --> Create` or edit an existing one.
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Select: under :menuselection:`General Information --> Product Type: Service`;
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Select: under :menuselection:`General Information --> Product Type: Service`;
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under :menuselection:`Sales --> Service Invoicing Policy: Timesheet on task --> Service Tracking:
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under :menuselection:`Sales --> Service Invoicing Policy: Timesheet on task --> Service Tracking:
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8
fsm/worksheets.rst
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==========
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Worksheets
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==========
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||||||
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.. toctree::
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||||||
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:titlesonly:
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worksheets/customize_worksheets
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============================
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===========================
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Customize worksheet reports
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Customize Worksheet Reports
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============================
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===========================
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Personalizing your customer reports, also called *worksheets*, allows you to have different
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Personalizing your customer reports, also called *worksheets*, allows you to have different
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descriptions of the work for each type of intervention. It speeds up the flow for your employees
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descriptions of the work for each type of intervention. It speeds up the flow for your employees
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while giving customers a detailed summary, which can be reviewed and signed onsite.
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while giving customers a detailed summary, which can be reviewed and signed onsite.
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Enable the feature
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Enable the feature
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===================
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==================
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Go to :menuselection:`Field Service --> Configuration` and enable
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Go to :menuselection:`Field Service --> Configuration` and enable
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:menuselection:`Worksheet Templates --> Save`.
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:menuselection:`Worksheet Templates --> Save`.
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@ -15,7 +15,7 @@ Go to :menuselection:`Field Service --> Configuration` and enable
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:alt: Custom Worksheet in Odoo Field Service
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:alt: Custom Worksheet in Odoo Field Service
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Designing worksheets
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Designing worksheets
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||||||
=====================
|
====================
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Under :menuselection:`Configuration --> Worksheet Templates`, click on *Create* and start to
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Under :menuselection:`Configuration --> Worksheet Templates`, click on *Create* and start to
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*Design Worksheet Template*.
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*Design Worksheet Template*.
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You will be redirected to the *Studio* application.
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You will be redirected to the *Studio* application.
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