[ADD] legal: update contracts for new maintenance
- Update Enterprise & Partnership agreement (EN, FR)
- Update legal page index: hide outdated agreements, replace
with a link to an archive of the old PDFs.
- Add icons for missing files, to make index table layout more consistent
- Add `text-justify` on HTML versions of contracts, for consistency with
the PDF versions.
- Fix compatibility of PDF generation with recent sphinx versions
(\sphinxmaketitle instead of \maketitle)
- Re-add NL PDF building, still needs to be updated like all others
Backport of 5b80ed551c from 13.0
This commit is contained in:
Olivier Dony
parent
6533e34618
commit
3c44972f02
@ -16,6 +16,10 @@
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}
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% For sphinx 1.8.3+, the command is \sphinxmaketitle and the
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% layout is slightly different on the titlepage
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\renewcommand{\sphinxmaketitle}{%
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\noindent\rule{\textwidth}{1pt}\par
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\begin{flushright}
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\sphinxlogo
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\py@HeaderFamily
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{\hspace{-0.5cm} \huge \@title }\par
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\@thanks
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\let\thanks\relax\let\maketitle\relax
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}
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\newcommand{\makeodootitleold}{%
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_static/legal.css
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_static/legal.css
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section#terms-and-conditions table td {
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/* make sure icons and links aren't wrapped */
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white-space: nowrap;
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}
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section#terms-and-conditions table th {
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text-align: center;
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}
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section#terms-and-conditions table img.img-responsive {
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margin: 0px;
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}
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section#terms-and-conditions table td:nth-child(2),
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section#terms-and-conditions table th:nth-child(2) {
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background-color: #f3f3f3;
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}
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3
conf.py
3
conf.py
@ -231,7 +231,7 @@ latex_documents = [
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('legal/terms/i18n/partnership_tex_fr', 'odoo_partnership_agreement_fr.tex', 'Odoo Partnership Agreement (FR)', '', 'howto'),
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('legal/terms/i18n/terms_of_sale_fr', 'terms_of_sale_fr.tex', u'Conditions Générales de Vente Odoo', '', 'howto'),
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#('legal/terms/i18n/enterprise_tex_nl', 'odoo_enterprise_agreement_nl.tex', 'Odoo Enterprise Subscription Agreement (NL)', '', 'howto'),
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('legal/terms/i18n/enterprise_tex_nl', 'odoo_enterprise_agreement_nl.tex', 'Odoo Enterprise Subscription Agreement (NL)', '', 'howto'),
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#('legal/terms/i18n/partnership_tex_nl', 'odoo_partnership_agreement_nl.tex', 'Odoo Partnership Agreement (NL)', '', 'howto'),
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('legal/terms/i18n/enterprise_tex_de', 'odoo_enterprise_agreement_de.tex', 'Odoo Enterprise Subscription Agreement (DE)', '', 'howto'),
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@ -327,6 +327,7 @@ LANGUAGES = {
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def setup(app):
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app.add_stylesheet('accounting.css')
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app.add_stylesheet('legal.css')
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app.add_javascript('prefixfree.min.js')
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app.add_javascript('atom.js')
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app.add_javascript('immutable.js')
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14
legal.rst
14
legal.rst
@ -118,17 +118,25 @@ Terms and Conditions
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:alt: View Odoo Partnership Agreement (ES)
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:target: legal/terms/i18n/partnership_es.html
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.. |missing_pdf| image:: _static/icons/pdf_missing.svg
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:alt: Document not available yet
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.. |missing_txt| image:: _static/icons/txt_missing.svg
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:alt: Document not available yet
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+--------------------------------------------------------------------+-----------------------------------------------------------------------+------------------------------------------------------------------------+-----------------------------------------------------------------------+-----------------------------------------------------------------------+-----------------------------------------------------------------------+
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| | **English** | Français | Nederlands | Deutsch | Español |
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+====================================================================+=======================================================================+========================================================================+=======================================================================+=======================================================================+=======================================================================+
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| Odoo Enterprise Agreement (Also applies to Odoo Cloud and Odoo.sh) | |view_enterprise_en| |download_enterprise_en| | |view_enterprise_fr| |download_enterprise_fr| | |view_enterprise_nl| |download_enterprise_nl| | |view_enterprise_de| |download_enterprise_de| | |view_enterprise_es| |download_enterprise_es| |
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| Odoo Enterprise Agreement [#ltoe1]_ | |view_enterprise_en| |download_enterprise_en| | |view_enterprise_fr| |download_enterprise_fr| | |missing_txt| |missing_pdf| | |missing_txt| |missing_pdf| | |missing_txt| |missing_pdf| |
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+--------------------------------------------------------------------+-----------------------------------------------------------------------+------------------------------------------------------------------------+-----------------------------------------------------------------------+-----------------------------------------------------------------------+-----------------------------------------------------------------------+
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| Odoo Partnership Agreement | |view_partnership_en| |download_partnership_en| | |view_partnership_fr| |download_partnership_fr| | (Coming soon) | (Coming soon) | |view_partnership_es| |download_partnership_es| |
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| Odoo Partnership Agreement | |view_partnership_en| |download_partnership_en| | |view_partnership_fr| |download_partnership_fr| | |missing_txt| |missing_pdf| | |missing_txt| |missing_pdf| | |missing_txt| |missing_pdf| |
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+--------------------------------------------------------------------+-----------------------------------------------------------------------+------------------------------------------------------------------------+-----------------------------------------------------------------------+-----------------------------------------------------------------------+-----------------------------------------------------------------------+
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| Terms of Sale | |view_terms_of_sale_en| |download_terms_of_sale_en| | |view_terms_of_sale_fr| |download_terms_of_sale_fr| | | | |
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+--------------------------------------------------------------------+-----------------------------------------------------------------------+------------------------------------------------------------------------+-----------------------------------------------------------------------+-----------------------------------------------------------------------+-----------------------------------------------------------------------+
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| Archive of older agreements: `Archive <https://drive.google.com/open?id=1skSTsdAPOBlaIWi_hUkL3tfaoi8Qdspu>`_ |
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+--------------------------------------------------------------------+------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+
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| .. [#ltoe1] Applies to self-hosting, Odoo.SH and Odoo Cloud |
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+---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+
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Other legal references
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======================
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@ -1,3 +1,4 @@
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:classes: text-justify
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.. _enterprise_agreement:
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Odoo Enterprise Subscription Agreement
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======================================
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.. note:: Version 8.0 - 2018-05-22
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.. note:: Version 9.0 - 2020-06-08
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.. v6: add "App" definition + update pricing per-App
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.. v7: remove possibility of price change at renewal after prior notice
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.. 7.1: specify that 7% renewal increase applies to all charges, not just per-User.
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.. v8.0: adapt for "Self-Hosting" + "Data Protection" for GDPR
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.. v9.0: add "Working with an Odoo Partner" + Maintenance of [Covered] Extra Modules + simplifications
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By subscribing to the Odoo Enterprise services (the "Services") provided by Odoo SA and its
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affiliates (collectively, "Odoo SA") in relation with Odoo Enterprise Edition or Odoo Community
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@ -43,22 +45,35 @@ App
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An "App" is a specialized group of features available for installation in the Software,
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and listed in the public Pricing section of `Odoo SA's website <https://www.odoo.com>`_.
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Odoo Partner
|
||||
An Odoo Partner is a third-party company or individual, chosen by the Customer, and working
|
||||
with the Customer for their Odoo related services. The Customer can decide at any time to work
|
||||
with a different Odoo Partner, or to work with Odoo SA directly (subject to prior notice).
|
||||
|
||||
Extra Module
|
||||
An extra module is a directory of source code files, or a set of Python-based customizations
|
||||
created in a database (e.g. with Odoo Studio), that adds features or changes the standard
|
||||
behavior of the Software. It may have been developed by the Customer, by Odoo SA, by an Odoo
|
||||
Partner on behalf of the Customer, or by third parties.
|
||||
|
||||
Covered Extra Module
|
||||
A Covered Extra Module is an Extra Module for which the Customer pays a maintenance fee
|
||||
in order to get support, upgrade and bug fixing services, provided that the Customer works
|
||||
with an Odoo Partner or is hosted on the Odoo Cloud Platform.
|
||||
|
||||
Bug
|
||||
Is considered a Bug any failure of the Software that results in a complete stop, error
|
||||
traceback or security breach, and is not directly caused by a defective installation or
|
||||
configuration. Non-compliance with specifications or requirements will be considered as Bugs at
|
||||
Is considered a Bug any failure of the Software or of a Covered Extra Module that results in
|
||||
a complete stop, error traceback or security breach, and is not directly caused by a defective
|
||||
installation or configuration.
|
||||
Non-compliance with specifications or requirements will be considered as Bugs at
|
||||
the discretion of Odoo SA (typically, when the Software does not produce the results or
|
||||
performance it was designed to produce, or when a country-specific feature does not meet legal
|
||||
accounting requirements anymore).
|
||||
|
||||
Covered Versions
|
||||
Unless specified otherwise, the Services provided under this Agreement are applicable only
|
||||
to the Covered Versions of
|
||||
the Software, which include the 3 (three) most recently released major versions.
|
||||
|
||||
To be covered by the current Agreement, the Customer has to run the most recent
|
||||
Covered Version at the time of conclusion of this Agreement. When this is not the case,
|
||||
additional costs are applicable, as described in :ref:`charges`.
|
||||
to the Covered Versions of the Software, which include the 3 most recently released major
|
||||
versions.
|
||||
|
||||
|
||||
.. _enterprise_access:
|
||||
@ -78,7 +93,7 @@ under the terms set forth in :ref:`appendix_a`.
|
||||
The Customer agrees to take all necessary measures to guarantee the unmodified execution of
|
||||
the part of the Software that verifies the validity of the Odoo Enterprise Edition usage and
|
||||
collects statistics for that purpose, including but not limited to the running of an instance,
|
||||
the number of Users and installed Apps.
|
||||
the number of Users, the installed Apps, and the number of lines of code of Covered Extra Modules.
|
||||
|
||||
Odoo SA commits not to disclose individual or named figures to third parties without the consent
|
||||
of the Customer, and to deal with all collected data in compliance with its official Privacy
|
||||
@ -102,25 +117,21 @@ fee equal to 300% of the applicable list price for the actual number of Users an
|
||||
----------------------
|
||||
|
||||
For the duration of this Agreement, Odoo SA commits to making all reasonable efforts to remedy any
|
||||
Bug of the Software submitted by the Customer through the appropriate channel (typically, Odoo SA's
|
||||
service desk email address or website form), and to start handling such Customer submissions
|
||||
within 2 business days.
|
||||
|
||||
The Customer understands that Bugs caused by a modification or extension that is not part of the
|
||||
official Software will not be covered by this service.
|
||||
Bug of the Software and Covered Extra Modules submitted by the Customer through the appropriate
|
||||
channel (typically, the web form or phone numbers listed on `odoo.com/help <https://www.odoo.com/help>`_,
|
||||
or when working with an Odoo Partner, the channel provided by the partner), and to start handling
|
||||
such Customer submissions within 2 business days.
|
||||
|
||||
As soon as the Bug is fixed an appropriate remedy will be communicated to the Customer.
|
||||
|
||||
For Self-Hosting, if the bug has been addressed in a more recent revision of the Covered Version of the
|
||||
Software used by the Customer, the Customer agrees to update its systems to that revision in order
|
||||
to obtain the correction. The Customer will not be asked to upgrade to a more recent Covered
|
||||
Version of the Software as a remedy to a Bug.
|
||||
If the Customer is using a Covered Version, they will not be asked to upgrade to a more recent
|
||||
Covered Version of the Software as a remedy to a Bug.
|
||||
|
||||
When a Bug is fixed in any Covered Version, Odoo SA commits to fixing the Bug in all more recent
|
||||
Covered Versions of the Software.
|
||||
|
||||
Both parties acknowledge that as specified in the license of the Software and in the :ref:`liability`
|
||||
section of this Agreement, Odoo SA cannot be held liable for Bugs in the Software.
|
||||
section of this Agreement, Odoo SA cannot be held liable for Bugs in the Software
|
||||
or in Covered Extra Modules.
|
||||
|
||||
|
||||
4.2 Security Updates Service
|
||||
@ -132,9 +143,9 @@ Self-Hosting
|
||||
++++++++++++
|
||||
|
||||
For the duration of this Agreement, Odoo SA commits to sending a "Security Advisory" to the Customer
|
||||
for any security Bug that is discovered in the Covered Versions of the Software, at least 2 weeks
|
||||
before making the Security Advisory public, unless the Bug has already been disclosed publicly by a
|
||||
third party.
|
||||
for any security Bug that is discovered in the Covered Versions of the Software (this excludes Extra
|
||||
Modules), at least 2 weeks before making the Security Advisory public, unless the Bug has already
|
||||
been disclosed publicly by a third party.
|
||||
Security Advisories include a complete description of the Bug, its cause, its possible impacts
|
||||
on the Customer's systems, and the corresponding remedy for each Covered Version.
|
||||
|
||||
@ -164,44 +175,29 @@ Upgrade Service for the Software
|
||||
|
||||
For the duration of this Agreement, the Customer can submit upgrade requests through the appropriate
|
||||
channel (typically Odoo SA's upgrade service website), in order to convert a database of the Software
|
||||
from one Covered Version of the Software to a more recent Covered Version (the "Target Version").
|
||||
from any version of the Software to a more recent Covered Version (the "Target Version").
|
||||
|
||||
For the Cloud Platform, upgrade requests are submitted directly from the control panel of the
|
||||
Cloud Platform, and do not require any data upload. For Self-Hosting,
|
||||
upgrade requests must include a complete backup copy of the Customer's database and the
|
||||
upgrade requests must include a copy of the Customer's database and the
|
||||
associated data (typically obtained from the Backup menu of the Software).
|
||||
|
||||
This service provided through an automated platform in order to allow the Customer to perform
|
||||
unattended upgrades once a previous version of the Customer's database has been successfully
|
||||
upgraded for a Covered Version.
|
||||
The Customer may submit successive upgrade requests for a database, and agrees to submit at least
|
||||
1 upgrade request for testing purposes before submitting the final upgrade request.
|
||||
|
||||
The Upgrade Service is limited to the technical conversion and adaptation of the Customer's database
|
||||
to make it compatible with the Target Version, and the correction of any Bug directly caused by the
|
||||
upgrade operation and not normally occurring in the Target Version.
|
||||
to make it compatible with the Target Version, the correction of any Bug directly caused by the
|
||||
upgrade operation and not normally occurring in the Target Version, and the conversion of the source
|
||||
code and data of Covered Extra Modules for the Target Version.
|
||||
|
||||
It is the sole responsibility of the Customer to verify and validate the upgraded database in order
|
||||
It is the responsibility of the Customer to verify and validate the upgraded database in order
|
||||
to detect Bugs, to analyze the impact of changes and new features implemented in the Target Version,
|
||||
and to convert and adapt for the Target Version any third-party extensions of the Software that
|
||||
were installed in the database before the upgrade (except where applicable as foreseen in section
|
||||
:ref:`upgrade_extra`).
|
||||
were installed in the database before the upgrade (e.g. non-convered Extra Modules).
|
||||
The Customer may submit multiple upgrade requests for a database, until an acceptable result is
|
||||
achieved.
|
||||
|
||||
.. _upgrade_extra:
|
||||
|
||||
Upgrade Service for third-party extensions
|
||||
++++++++++++++++++++++++++++++++++++++++++
|
||||
|
||||
For the duration of this Agreement, the Customer may request optional upgrade services for
|
||||
third-party extension modules of the Software, in addition to the regular Upgrade Services.
|
||||
This optional service is subject to additional fees (as described in :ref:`charges`) and includes the
|
||||
technical adaptation of third-party modules installed in the Customer's database and their
|
||||
corresponding data in order to be compatible with the Target Version. The Customer will receive an
|
||||
upgraded version of all installed third-party modules along with the upgraded database.
|
||||
|
||||
|
||||
.. _cloud_hosting:
|
||||
|
||||
4.4 Cloud Hosting Services
|
||||
@ -230,20 +226,35 @@ Scope
|
||||
|
||||
For the duration of this Agreement, the Customer may open an unlimited number of support tickets
|
||||
free of charge, exclusively for questions regarding Bugs (see :ref:`bugfix`) or guidance
|
||||
with respect to the use of the standard features of the Software and Services
|
||||
(functionalities, intended use, configuration, troubleshooting).
|
||||
with respect to the use of the standard features of the Software and Covered Extra Modules.
|
||||
|
||||
Other assistance requests, such as questions related to development, customizations,
|
||||
installation for Self-Hosting, or services requiring to access the Customer's database,
|
||||
may be covered through the purchase of a separate Service Pack.
|
||||
In case it’s not clear if a request is covered by this Agreement or a Service Pack,
|
||||
Other assistance requests, such as questions related to development or customizations
|
||||
may be covered through the purchase of a separate service agreement.
|
||||
In case it’s not clear if a request is covered by this Agreement,
|
||||
the decision is at the discretion of Odoo SA.
|
||||
|
||||
Availability
|
||||
++++++++++++
|
||||
|
||||
Tickets can be submitted online at https://www.odoo.com/help, or by phone directly to the
|
||||
various Odoo SA offices, subject to local opening hours.
|
||||
Tickets can be submitted via the web form or phone numbers listed on `odoo.com/help <https://www.odoo.com/help>`_,
|
||||
or when working with an Odoo Partner, the channel provided by the partner, subject to local
|
||||
opening hours.
|
||||
|
||||
|
||||
.. _maintenance_partner:
|
||||
|
||||
4.6 Working with an Odoo Partner
|
||||
--------------------------------
|
||||
|
||||
For bug fixes, support and upgrade services, the Customer may either work with an Odoo Partner
|
||||
as the main point of contact, or work with Odoo SA directly.
|
||||
|
||||
If the Customer decides to work with an Odoo Partner, Odoo SA will subcontract services related
|
||||
to the Covered Extra Modules to the Odoo Partner, who becomes the main point of contact of the
|
||||
customer. The Odoo Partner may contact Odoo SA on behalf of the customer for second level assistance.
|
||||
|
||||
If the Customer decides to work with Odoo SA directly, services related to Covered Extra Modules
|
||||
are provided *if and only if* the Customer is hosted on the Odoo Cloud Platform.
|
||||
|
||||
|
||||
|
||||
@ -258,16 +269,24 @@ various Odoo SA offices, subject to local opening hours.
|
||||
--------------------
|
||||
|
||||
The standard charges for the Odoo Enterprise subscription and the Services are based on the number
|
||||
of Users, the installed Apps, the Software version used by the Customer, and specified in writing
|
||||
of Users and the installed Apps used by the Customer, and specified in writing
|
||||
at the conclusion of the Agreement.
|
||||
|
||||
When during the Term, the Customer has more Users or more installed Apps than specified at the time
|
||||
of conclusion of this Agreement, the Customer agrees to pay an extra fee equivalent to the applicable
|
||||
list price (at the beginning of the Term) for the additional Users or Apps, for the remainder of the Term.
|
||||
|
||||
If at the time of the conclusion of this Agreement, the Customer uses a Covered Version
|
||||
that is not the most recent one, the standard charges may be increased by 50% for the duration
|
||||
of the first Term, at the sole discretion of Odoo SA, to cover the extra maintenance costs.
|
||||
In addition, services for Covered Extra Modules are charged based on the number of lines of code
|
||||
in these Covered Extra Modules. Unless otherwise specified in writing at the conclusion of the
|
||||
Agreement, the charge is a monthly fee of 16€ per 100 lines of code (rounded up to the next hundred).
|
||||
Lines of code will be counted with the tool provided by Odoo SA, and include all text lines in the
|
||||
source code of those modules, regardless of the programming language (Python, Javascript, XML, etc.),
|
||||
excluding blank lines, comment lines and files that are not loaded when installing or executing
|
||||
the Software.
|
||||
|
||||
When the Customer requests an upgrade, for each Covered Extra Module that has not been covered by
|
||||
a maintenance fee for the last 12 months, Odoo SA may charge a one-time extra fee of 16€ per 100
|
||||
lines of code, for each missing month of coverage.
|
||||
|
||||
.. _charges_renewal:
|
||||
|
||||
@ -275,30 +294,12 @@ of the first Term, at the sole discretion of Odoo SA, to cover the extra mainten
|
||||
-------------------
|
||||
|
||||
Upon renewal as covered in section :ref:`term`, if the charges applied during the previous Term
|
||||
(excluding any “Initial User Discounts”)
|
||||
are lower than the most current applicable list price, these charges will increase by up to 7%.
|
||||
|
||||
|
||||
.. _charges_thirdparty:
|
||||
|
||||
5.3 Charges for Upgrade Services of third-party modules
|
||||
-------------------------------------------------------
|
||||
|
||||
.. FIXME: should we really fix the price in the contract?
|
||||
|
||||
The additional charge for the Upgrade Service for third-party modules is EUR (€) 1000.00 (one
|
||||
thousand euros) per 1000 Lines of Code in the third-party modules, rounded up to the next thousand
|
||||
lines. Lines of Code include all text lines in the source code of those modules, regardless of the
|
||||
programming language (Python, Javascript, etc.) or data format (XML, CSV, etc.), excluding blank
|
||||
lines and comment lines.
|
||||
|
||||
Odoo SA reserves the right to reject an upgrade request for third-party modules under the above
|
||||
conditions if the quality of the source code of those modules is too low, or if these modules
|
||||
constitute an interface with third-party software or systems. The upgrade of such modules will
|
||||
subject to a separate offer, outside of this Agreement.
|
||||
|
||||
.. _taxes:
|
||||
|
||||
5.4 Taxes
|
||||
5.3 Taxes
|
||||
---------
|
||||
|
||||
.. FIXME : extra section, not sure we need it?
|
||||
@ -328,6 +329,8 @@ The Customer agrees to:
|
||||
that verifies the validity of the Odoo Enterprise Edition usage, as described
|
||||
in :ref:`enterprise_access` ;
|
||||
- appoint 1 dedicated Customer contact person for the entire duration of the Agreement;
|
||||
- provide written notice to Odoo SA 30 days before changing their main point of contact to work
|
||||
with another Odoo Partner, or to work with Odoo SA directly.
|
||||
|
||||
When the Customer chooses to use the Cloud Platform, the Customer further agrees to:
|
||||
|
||||
@ -463,7 +466,8 @@ breach has not been remedied within 30 calendar days from the written notice of
|
||||
breach, this Agreement may be terminated immediately by the non-breaching Party.
|
||||
|
||||
Further, Odoo SA may terminate the Agreement immediately in the event the Customer fails to pay
|
||||
the applicable fees for the Services within the due date specified on the corresponding invoice.
|
||||
the applicable fees for the Services within 21 days following the due date specified on the
|
||||
corresponding invoice, and after minimum 3 reminders.
|
||||
|
||||
Surviving Provisions:
|
||||
The sections ":ref:`confidentiality`”, “:ref:`disclaimers`”,
|
||||
|
||||
@ -1,3 +1,4 @@
|
||||
:classes: text-justify
|
||||
|
||||
.. _enterprise_agreement_fr:
|
||||
|
||||
@ -12,12 +13,13 @@ Odoo Enterprise Subscription Agreement (FR)
|
||||
La seule référence officielle des termes du contrat “Odoo Enterprise Subscription Agreement”
|
||||
est la :ref:`version originale en anglais <enterprise_agreement>`.
|
||||
|
||||
.. note:: Version 8.0 - 2018-05-22
|
||||
.. note:: Version 9.0 - 2020-06-08
|
||||
|
||||
.. v6: add "App" definition + update pricing per-App
|
||||
.. v7: remove possibility of price change at renewal after prior notice
|
||||
.. 7.1: specify that 7% renewal increase applies to all charges, not just per-User.
|
||||
.. v8.0: adapt for "Self-Hosting" + "Data Protection" for GDPR
|
||||
.. v9.0: add "Working with an Odoo Partner" + Maintenance of [Covered] Extra Modules + simplifications
|
||||
|
||||
|
||||
En vous abonnant aux services de Odoo Enterprise (les "Services") fournis par Odoo SA et ses filiales
|
||||
@ -52,22 +54,35 @@ App
|
||||
et inclus dans la section Tarifs Odoo sur `le site d'Odoo SA <https://www.odoo.com>`_, au moment
|
||||
de la conclusion de ce Contrat.
|
||||
|
||||
Partenaire Odoo
|
||||
Un Partenaire Odoo est un individu ou société tierce, choisi par le Client et qui collabore
|
||||
avec celui-ci pour les services liés à Odoo. Le Client peut choisir à tout moment de travailler
|
||||
avec un autre Partenaire Odoo, ou avec Odoo SA directement (moyennant préavis).
|
||||
|
||||
Module Supplémentaire
|
||||
Un Module Supplémentaire est un répertoire de fichiers de code source, ou un ensemble de
|
||||
personnalisations nécessitant du code Python créées dans une base de données (par ex. avec Odoo Studio),
|
||||
pour ajouter des fonctionnalités ou changer des comportements du Logiciel. Il peut avoir été
|
||||
développé par le Client, par Odoo SA, par un Partenaire Odoo pour le compte du Client, ou
|
||||
par des tiers.
|
||||
|
||||
Module Supplémentaire Couvert
|
||||
Un Module Supplémentaire pour lequel le Client paie un abonnement de maintenance pour obtenir
|
||||
de l'assistance, des corrections de bug ou des migrations, à condition que le Client travaille
|
||||
avec un Partenaire Odoo ou soit hébergé sur la Plate-forme Cloud.
|
||||
|
||||
Bug
|
||||
Désigne toute défaillance du Logiciel qui se traduit par un arrêt complet, un message d'erreur
|
||||
avec trace d'exécution, ou une brèche de sécurité, et n'est pas directement causé par un problème
|
||||
d'installation ou une configuration défectueuse. Un non-respect des spécifications ou des besoins
|
||||
Désigne toute défaillance du Logiciel ou d'un Module Supplémentaire Couvert, qui se traduit par
|
||||
un arrêt complet, un message d'erreur avec trace d'exécution, ou une brèche de sécurité, et
|
||||
n'est pas directement causé par un problème d'installation ou une configuration défectueuse.
|
||||
Un non-respect des spécifications ou des besoins
|
||||
sera considéré comme un Bug à la discrétion d'Odoo SA (en général, lorsque le Logiciel
|
||||
ne produit pas les résultats ou la performance pour lesquels il a été conçu, ou lorsqu'une
|
||||
fonctionnalité spécifique à un pays ne répond plus aux exigences comptables légales de ce pays).
|
||||
|
||||
Versions Couvertes
|
||||
Sauf exception explicite, tous les Services dans le cadre du présent contrat s'appliquent uniquement aux Versions
|
||||
Couvertes du Logiciel, qui comprennent les trois (3) plus récentes versions majeures.
|
||||
|
||||
Afin d'être considérées comme couvertes par le Contrat, le client doit
|
||||
utiliser la Version couverte la plus récente au moment de la conclusion du Contrat. Dans le cas
|
||||
contraire, des frais supplémentaires sont d'application, tels que décrit dans la section
|
||||
:ref:`charges_fr`
|
||||
Couvertes du Logiciel, qui comprennent les 3 plus récentes versions majeures.
|
||||
|
||||
|
||||
.. _enterprise_access_fr:
|
||||
@ -87,7 +102,8 @@ Odoo Enterprise Edition, conformément aux conditions énoncées à la section :
|
||||
Le Client accepte de prendre toutes les mesures nécessaires pour garantir l'exécution sans aucune
|
||||
modification de la partie du Logiciel qui vérifie la validité de l'utilisation d'Odoo Enterprise
|
||||
Edition et recueille des statistiques à cet effet, y compris mais sans s'y limiter, l'exécution
|
||||
du Logiciel, le nombre d'Utilisateurs et les Apps installées.
|
||||
du Logiciel, le nombre d'Utilisateurs, les Apps installées et le nombre de lignes de code des
|
||||
Modules Supplémentaires Couverts.
|
||||
|
||||
Odoo SA s'engage à ne pas divulguer à une tierce partie d'informations chiffrées personnelles ou
|
||||
spécifiques sans le consentement du Client, et à traiter toutes les données recueillies en
|
||||
@ -114,26 +130,22 @@ correspondant au nombre réel d'Utilisateurs et aux Apps installées.
|
||||
---------------------------------
|
||||
|
||||
Pour la durée de ce Contrat, Odoo SA s'engage à déployer tous les efforts raisonnables pour
|
||||
corriger tout Bug du Logiciel qui pourrait être signalé par le Client en suivant la procédure
|
||||
appropriée (généralement par le biais d'un e-mail adressé au service d'assistance d'Odoo SA ou
|
||||
via le formulaire correspondant sur le site web), et de commencer à traiter ces signalements
|
||||
corriger tout Bug du Logiciel ou des Modules Supplémentaires Couverts qui pourrait être signalé
|
||||
par le Client en suivant la procédure appropriée (généralement par le biais du formulaire en ligne
|
||||
ou des numéros de téléphone indiqués sur Module Supplémentaire Couvert, ou en cas de travail avec
|
||||
un Partenaire Odoo, le canal prévu par le partenaire), et de commencer à traiter ces signalements
|
||||
du Client dans un délai de 2 jours ouvrables.
|
||||
|
||||
Le Client accepte que les Bugs causés par toute modification ou extension qui ne fait pas partie
|
||||
de la version officielle du Logiciel ne seront pas couverts par ce service.
|
||||
|
||||
Dès que le Bug est remédié, un correctif approprié sera communiqué au Client.
|
||||
En cas d'Auto-Hébergement, si le Bug a été
|
||||
résolu dans une nouvelle mise à jour de la Version Couverte du Logiciel utilisée par le Client,
|
||||
ce dernier s'engage à actualiser ses systèmes vers la nouvelle mise à jour, afin d'obtenir
|
||||
le correctif. Il ne sera jamais demandé au Client de passer à une Version Couverte
|
||||
Si le Client utilise une Version Couverte, il ne lui sera jamais demandé de passer à une Version Couverte
|
||||
plus récente pour obtenir un correctif.
|
||||
|
||||
Lorsqu'un Bug est corrigé dans une Version Couverte, Odoo SA s'engage à le corriger dans toutes
|
||||
les Versions Couvertes plus récentes du Logiciel.
|
||||
|
||||
Les deux parties reconnaissent que comme spécifié dans la licence du Logiciel et à la section
|
||||
:ref:`liability_fr` de ce Contrat, Odoo SA ne peut être tenue responsable des Bugs du Logiciel.
|
||||
:ref:`liability_fr` de ce Contrat, Odoo SA ne peut être tenue responsable des Bugs du Logiciel ou
|
||||
des Modules Supplémentaires Couverts.
|
||||
|
||||
|
||||
4.2 Mises à jour de sécurité
|
||||
@ -146,8 +158,8 @@ Auto-Hébergement
|
||||
|
||||
Pour la durée du Contrat, Odoo SA s'engage à envoyer une "alerte de sécurité"" au Client
|
||||
pour tout Bug présentant un risque de sécurité qui serait découvert dans les Versions Couvertes
|
||||
du Logiciel, au moins 2 semaines avant de rendre ladite alerte de sécurité publique, et ce à moins
|
||||
que le Bug ait déjà été rendu public par un tiers.
|
||||
du Logiciel (à l'exclusion des Modules Supplémentaires), au moins 2 semaines avant de
|
||||
rendre ladite alerte de sécurité publique, et ce à moins que le Bug ait déjà été rendu public par un tiers.
|
||||
Les alertes de sécurité comprennent une description complète du Bug, de sa cause, ses conséquences
|
||||
possibles sur les systèmes du Client, et le correctif correspondant pour chaque Version Couverte.
|
||||
|
||||
@ -177,53 +189,34 @@ Service de migration du Logiciel
|
||||
|
||||
Pour la durée du présent Contrat, le Client peut soumettre des demandes de migration en suivant
|
||||
les procédures appropriées (généralement, via le site du service de migration d'Odoo SA),
|
||||
afin de convertir une base de données du Logiciel d'une Version Couverte du Logiciel à une
|
||||
Version Couverte plus récente (la "Version Cible").
|
||||
afin de convertir une base de données du Logiciel depuis n'importe quelle version du Logiciel vers
|
||||
une Version Couverte plus récente (la "Version Cible").
|
||||
|
||||
Pour la Plate-forme Cloud, les demandes de migration sont envoyées directement depuis la panneau
|
||||
de contrôle de la Plate-forme Cloud, et ne requièrent pas d'envoi de données.
|
||||
Pour l'Auto-Hébergement,
|
||||
les demandes de migration doivent inclure une copie de sauvegarde complète de la
|
||||
les demandes de migration doivent inclure une copie complète de la
|
||||
base de données du Client et les données associées (généralement obtenues à partir du menu
|
||||
Backup du Logiciel). Lorsque cela est nécessaire pour des raisons de sécurité des données ou
|
||||
de réglementation, le Service de migration inclut un outil facultatif pour rendre anonymes
|
||||
les données identifiables figurant dans la base de données, avant de soumettre la demande
|
||||
de migration, et un outil pour restaurer les données rendues anonymes après la migration.
|
||||
Backup du Logiciel).
|
||||
|
||||
Ce service est fourni par le biais d'une plateforme automatisée, afin de permettre au Client
|
||||
d'effectuer des migration sans intervention humain, dès lors qu’une version précédente de la
|
||||
base de données du Client a été migrée avec succès pour une Version Couverte donnée.
|
||||
Le client peut soumettre des demandes de migration successives pour une base de données,
|
||||
et accepte de soumettre au moins 1 demande de migration de test avant de soumettre la demande de
|
||||
migration finale.
|
||||
|
||||
Le service de migration est limité à la conversion et à l'adaptation techniques de la base
|
||||
de données du Client pour la rendre compatible avec la Version Cible, et à la correction de tout
|
||||
Bug directement causé par l'opération de migration, et ne se produisant normalement pas dans
|
||||
la Version Cible, et la conversion du code et des données des Modules Supplémentaires Couverts vers
|
||||
la Version Cible.
|
||||
|
||||
Il incombe au Client de vérifier et valider la base de données migrée afin de détecter tout Bug,
|
||||
d'analyser l'impact des changements et des nouvelles fonctionnalités ajoutées
|
||||
dans la Version Cible, de convertir et d'adapter pour la Version Cible les modules tiers
|
||||
du Logiciel qui auraient été installées dans la base de données avant la migration
|
||||
(sauf le cas échéant, comme prévu à la section :ref:`upgrade_extra_fr`).
|
||||
(par ex. des Modules Supplémentaires non-couverts).
|
||||
Le client peut soumettre plusieurs demandes de migration pour une base de données, jusqu'à ce
|
||||
qu'un résultat satisfaisant soit obtenu.
|
||||
|
||||
.. _upgrade_extra_fr:
|
||||
|
||||
Service de migration des modules tiers
|
||||
++++++++++++++++++++++++++++++++++++++
|
||||
|
||||
Pour la durée du Contrat, le Client a la possibilité de faire une demande de migration
|
||||
pour des modules d'extension tiers, en plus de la migration normale du Logiciel.
|
||||
Ce service en option implique des frais supplémentaires (décrits dans la section :ref:`charges_fr`)
|
||||
et comprend l'adaptation technique des modules tiers installés dans la base de données du
|
||||
Client et de leurs données correspondantes afin qu'elles soient compatibles
|
||||
avec la Version Cible. Le Client recevra une version migrée de tous les modules tiers installés
|
||||
accompagnée de la base de données migrée.
|
||||
|
||||
|
||||
.. _cloud_hosting_fr:
|
||||
|
||||
4.4 Service d'Hébergement Cloud
|
||||
@ -252,23 +245,42 @@ Portée
|
||||
|
||||
Pour la durée du présent Contrat, le Client peut ouvrir un nombre non limité de demandes d'assistance
|
||||
sans frais, exclusivement pour des questions relatives à des Bugs (voir :ref:`bugfix_fr`) ou des
|
||||
explications au sujet de l'utilisation des fonctions standard du Logiciel et des Services
|
||||
(fonctionnalités, utilisation prévue, configuration, résolution d'erreur).
|
||||
explications au sujet de l'utilisation des fonctions standard du Logiciel et des Modules
|
||||
Supplémentaires Couverts
|
||||
|
||||
D'autres types de demandes, telles que celles relatives à des développements, des personnalisations,
|
||||
de l'installation en mode Auto-Hébergement, ou tout service requiérant l'accès à la base de données
|
||||
du Client pevent être couverts par l'achat séparé d'un Pack de Services.
|
||||
Au cas où il n'est pas clair qu'une demande est couverte par ce Contrat ou via l'achat d'un
|
||||
Pack de Services, la décision sera à la discrétion d'Odoo SA.
|
||||
D'autres types de demandes, telles que celles relatives à des développements ou des personnalisations,
|
||||
peuvent être couvertes par l'achat d'un contrat de service séparé.
|
||||
Au cas où il n'est pas clair qu'une demande est couverte par ce Contrat, la décision sera à la
|
||||
discrétion d'Odoo SA.
|
||||
|
||||
Disponibilité
|
||||
+++++++++++++
|
||||
|
||||
Les demandes d'assistances peuvent être soumises à tout moment en ligne via https://www.odoo.com/help,
|
||||
ou par téléphone directement aux différents bureaux d'Odoo SA, pendant les heures de bureau
|
||||
ou par téléphone directement aux différents bureaux d'Odoo SA, ou en cas de travail avec un
|
||||
Partenaire Odoo, le canal préconisé par ce partenaire, pendant les heures de bureau
|
||||
correspondantes.
|
||||
|
||||
|
||||
.. _maintenance_partner_fr:
|
||||
|
||||
Collaboration avec un Partenaire Odoo
|
||||
-------------------------------------
|
||||
|
||||
Pour les services de correction de Bug, d'assistance et de migration, le Client peut choisir
|
||||
de collaborer avec un Partenaire Odoo comme point de contact principal, ou directement avec
|
||||
Odoo SA.
|
||||
|
||||
Si le Client choisit un Partenaire Odoo, Odoo SA sous-traitera les services liés au Modules
|
||||
Supplémentaires Couverts à ce partenaire, qui deviendra le point de contact principal du client.
|
||||
Le Partenaire Odoo peut obtenir de l'assistance de second niveau auprès d'Odoo SA pour le compte
|
||||
du Client.
|
||||
|
||||
Si le Client décide de collaborer directement avec Odoo SA, les services liés aux Modules
|
||||
Supplémentaires Couverts ne seront fournis que *si et seulement si* le Client est hébergé sur
|
||||
la Plate-forme Cloud d'Odoo.
|
||||
|
||||
|
||||
.. _charges_fr:
|
||||
|
||||
5 Tarifs et Frais
|
||||
@ -280,7 +292,7 @@ correspondantes.
|
||||
--------------------
|
||||
|
||||
Les tarifs standards pour le contrat d'abonnement à Odoo Enterprise et les Services sont basés sur le nombre
|
||||
d'Utilisateurs, les Apps installées, la version du Logiciel utilisée par le Client, et précisés par
|
||||
d'Utilisateurs et les Apps installées, et précisés par
|
||||
écrit à la conclusion du contrat.
|
||||
|
||||
Pendant la durée du contrat, si le Client a plus d'Utilisateurs ou d'Apps que spécifié au moment
|
||||
@ -299,30 +311,13 @@ première Durée du contrat, à la discrétion d'Odoo SA, pour couvrir les coût
|
||||
--------------------------
|
||||
|
||||
Lors de la reconduction telle que décrite à la section :ref:`term_fr`, si les tarifs par Utilisateur
|
||||
(à l'exclusion des “Initial User Discounts”)
|
||||
qui ont été appliqués pendant la Durée précédente sont inférieurs aux tarifs par Utilisateur
|
||||
en vigueur les plus récents, les tarifs par Utilisateur augmenteront automatiquement de maximum 7%.
|
||||
|
||||
.. _charges_thirdparty_fr:
|
||||
|
||||
5.3 Tarifs de migration des modules tiers
|
||||
-----------------------------------------
|
||||
|
||||
Les frais supplémentaires pour le service de migration des modules tiers sont de 1000,00- euros (€)
|
||||
(mille euros) pour 1000 lignes de code de modules tiers, le nombre de lignes étant arrondi au millier
|
||||
de lignes supérieur. Les lignes de code comprennent toutes les lignes de texte dans le code source de
|
||||
ces modules, quel que soit le langage de programmation (Python, Javascript, etc.)
|
||||
ou format de données (XML, CSV, etc.), à l'exclusion des lignes vides et des lignes de commentaires.
|
||||
|
||||
Odoo SA se réserve le droit de refuser une demande de migration pour des modules tiers conformément
|
||||
aux conditions décrites ci-dessus, si la qualité du code source de ces modules est trop faible,
|
||||
ou si ces modules font partie d'une interface d'intégration avec des logiciels ou systèmes tiers.
|
||||
La migration de ces modules sera soumise à une proposition distincte, non couverte par le présent
|
||||
Contrat.
|
||||
|
||||
|
||||
.. _taxes_fr:
|
||||
|
||||
5.4 Taxes et impôts
|
||||
5.3 Taxes et impôts
|
||||
-------------------
|
||||
|
||||
Tous les frais et tarifs sont indiqués hors taxes et hors impôts, frais et charges fédérales,
|
||||
@ -350,6 +345,8 @@ Le Client accepte de / d':
|
||||
Logiciel qui vérifie la validité de l'utilisation de Odoo Enterprise Edition, comme décrit à la
|
||||
section :ref:`enterprise_access_fr`;
|
||||
- Désigner 1 personne de contact représentant le Client pour toute la durée du contrat ;
|
||||
- Signaler par écrit à Odoo SA avec un préavis de 30 jours en cas de changement de point de contact
|
||||
principal, pour collaborer avec un autre Partenaire Odoo, ou directement avec Odoo SA.
|
||||
|
||||
Lorsque le Client choisit d'utiliser la Plate-forme Cloud, il accepte aussi de:
|
||||
|
||||
@ -493,8 +490,8 @@ contrat peut être résilié immédiatement par la partie qui n'a pas commis la
|
||||
violation.
|
||||
|
||||
En outre, Odoo SA peut résilier le contrat immédiatement dans le cas où le
|
||||
Client ne paie pas les frais applicables pour les services à la date d'échéance
|
||||
indiquée sur la facture correspondante.
|
||||
Client ne paie pas les frais applicables pour les services dans les 21 jours suivant la date d'échéance
|
||||
indiquée sur la facture correspondante, après minimum 3 rappels.
|
||||
|
||||
Durée de l'applicabilité des dispositions:
|
||||
Les sections ":ref:`confidentiality_fr`", “:ref:`disclaimers_fr`", “:ref:`liability_fr`",
|
||||
@ -523,7 +520,7 @@ normes du secteur généralement acceptées à condition que :
|
||||
- Tous les montants dus à Odoo SA aient été réglés.
|
||||
|
||||
La reprise de l'exécution des Services par Odoo SA sans frais supplémentaires constitue la seule et
|
||||
unique réparation pour le Client et la seule obligation d'Odoo SA pour toute violation de cette
|
||||
unique réparation pour le Client et la seule obligation d'Odoo SA pour tout manquement à cette
|
||||
garantie.
|
||||
|
||||
.. _disclaimers_fr:
|
||||
|
||||
@ -24,7 +24,7 @@ Odoo Enterprise Subscription Agreement (NL)
|
||||
.. note:: Version 7.1 - 2018-03-16
|
||||
|
||||
Door u op de Odoo Enterprise-diensten (de “Diensten”) te abonneren die door
|
||||
Odoo NV en zijn dochterondernemingen (gezamenlijk “Odoo NV”) worden verleend
|
||||
Odoo NV/SA en zijn dochterondernemingen (gezamenlijk “Odoo NV”) worden verleend
|
||||
met betrekking tot de Odoo Enterprise Edition of de Odoo Community Edition (de
|
||||
“Software”), gaat u (de "Klant") ermee akkoord om gebonden te zijn door de
|
||||
volgende algemene voorwaarden (de “Overeenkomst”).
|
||||
@ -509,7 +509,7 @@ een geldige bepaling met dezelfde effecten en doelstellingen.
|
||||
|
||||
.. only:: latex
|
||||
|
||||
De Odoo 9 Enterprise Edition wordt in licentie gegeven onder de
|
||||
De Odoo Enterprise Edition wordt in licentie gegeven onder de
|
||||
Odoo Enterprise Edition License v1.0, die als volgt wordt gedefinieerd:
|
||||
|
||||
.. highlight:: none
|
||||
|
||||
@ -1,3 +1,5 @@
|
||||
:classes: text-justify
|
||||
|
||||
.. _partnership_agreement_fr:
|
||||
|
||||
===============================
|
||||
@ -13,8 +15,9 @@ Odoo Partnership Agreement (FR)
|
||||
|
||||
.. v8: simplified parts, clarified others, added trademark use restrictions, updated benefits
|
||||
.. v8a: minor clarifications and simplifications
|
||||
.. v9: added maintenance commission + obligations
|
||||
|
||||
.. note:: Version 8a - 2018-08-09
|
||||
.. note:: Version 9 - 2020-06-08
|
||||
|
||||
| ENTRE:
|
||||
| Odoo S.A., une entreprise dont le siège social se situe Chaussée de Namur, 40,
|
||||
@ -165,6 +168,9 @@ Les avantages de chaque niveau de partenariat sont détaillés dans le tableau c
|
||||
+---------------------------------------+------------------+--------------------+--------------------+--------------------+
|
||||
| Commission sur Odoo Enterprise | 10% | 10% | 15% | 20% |
|
||||
+---------------------------------------+------------------+--------------------+--------------------+--------------------+
|
||||
| Commission sur la Maintenance de | 82% | 82% | 82% | 82% |
|
||||
| Modules Supplémentaires | | | | |
|
||||
+---------------------------------------+------------------+--------------------+--------------------+--------------------+
|
||||
| Accès à un Account Manager dédié et | Non | Oui | Oui | Oui |
|
||||
| au Tableau de Bord Partenaire | | | | |
|
||||
+---------------------------------------+------------------+--------------------+--------------------+--------------------+
|
||||
@ -209,9 +215,22 @@ souscrivant à un Odoo Success Pack, moyennant un supplément.
|
||||
4.5 Commissions sur les Services Odoo vendus par le PARTENAIRE
|
||||
--------------------------------------------------------------
|
||||
Pour les services ODOO achetés par un client par le biais du PARTENAIRE, et pour autant que
|
||||
le PARTENAIRE maintienne une relation contractuelle avec ce client, le PARTENAIRE recevra une
|
||||
commission en fonction du tableau de la section :ref:`benefits_fr` et du niveau de partenariat
|
||||
à la date de la facture client correspondante.
|
||||
le PARTENAIRE maintienne une relation contractuelle avec ce client, et tant que le client ne
|
||||
signale pas à ODOO sa volonté de cesser d'utiliser les service du PARTENAIRE, le PARTENAIRE
|
||||
recevra une commission en fonction du tableau de la section :ref:`benefits_fr` et du niveau de
|
||||
partenariat à la date de la facture client correspondante.
|
||||
|
||||
Une fois pas mois, le PARTENAIRE recevra un bon de commande pour la commission due pour le mois
|
||||
précédent. Sur base de ce bon de commande, le PARTENAIRE facturera ODOO, et sera payé dans un
|
||||
délai de 15 jours suivant la réception de cette facture.
|
||||
|
||||
Le PARTENAIRE comprend et accepte que lorsqu'un client choisit de Collaborer avec le PARTENAIRE,
|
||||
ODOO lui déléguera la mise en oeuvre des services liés aux Modules Supplémentaires Couverts [#pcom_fr1]_,
|
||||
et il deviendra le point de contact principal du client. Le PARTENAIRE pourra contacter ODOO pour
|
||||
le compte du client pour une assistance de deuxième niveau.
|
||||
|
||||
.. [#pcom_fr1] “Collaborer avec un Partenaire Odoo” et “Modules Supplémentaires Couverts” sont
|
||||
définis dans le contrat "Odoo Enterprise Subscription Agreement" entre ODOO et le client
|
||||
|
||||
|
||||
5 Frais
|
||||
|
||||
@ -1,3 +1,4 @@
|
||||
:classes: text-justify
|
||||
|
||||
.. _partnership_agreement:
|
||||
|
||||
@ -8,8 +9,10 @@ Odoo Partnership Agreement
|
||||
.. v6a: typo in section 4.4
|
||||
.. v7: introduce "Learning Partners" and a few related changes
|
||||
.. v8: simplified parts, clarified others, added trademark use restrictions, updated benefits
|
||||
.. v8a: minor clarifications and simplifications
|
||||
.. v9: added maintenance commission + obligations
|
||||
|
||||
.. note:: Version 8a - 2019-08-09
|
||||
.. note:: Version 9 - 2020-06-08
|
||||
|
||||
| BETWEEN:
|
||||
| Odoo S.A., having its registered office at Chaussée de Namur, 40, 1367 Grand-Rosière,
|
||||
@ -159,6 +162,9 @@ The details of the benefits for each level of the partnership are described in t
|
||||
+---------------------------------------+------------------+--------------------+--------------------+--------------------+
|
||||
| Commission on Odoo Enterprise | 10% | 10% | 15% | 20% |
|
||||
+---------------------------------------+------------------+--------------------+--------------------+--------------------+
|
||||
| Commission on Maintenance of | 82% | 82% | 82% | 82% |
|
||||
| Extra Modules | | | | |
|
||||
+---------------------------------------+------------------+--------------------+--------------------+--------------------+
|
||||
| Dedicated Account Manager & Partner | No | Yes | Yes | Yes |
|
||||
| Dashboard | | | | |
|
||||
+---------------------------------------+------------------+--------------------+--------------------+--------------------+
|
||||
@ -201,10 +207,22 @@ Success Pack, for an extra fee.
|
||||
4.5 Commissions on Odoo Services sold by PARTNER
|
||||
-------------------------------------------------
|
||||
For ODOO services purchased by a customer through PARTNER, and as long as PARTNER maintains a
|
||||
contractual relationship with the corresponding customer, PARTNER shall receive a commission
|
||||
contractual relationship with the corresponding customer, and as long as the Customer does not
|
||||
notify ODOO that they want to stop using PARTNER’s services, PARTNER shall receive a commission
|
||||
according to the table of section :ref:`benefits` and their Partnership level at the date of the
|
||||
customer invoice.
|
||||
|
||||
Once a month, PARTNER will receive a purchase order with the commission due for the preceding month.
|
||||
Based on this purchase order, PARTNER shall invoice ODOO, and will be paid within 15 days upon
|
||||
receipt of the invoice.
|
||||
|
||||
PARTNER acknowledges and agrees that when a customer decides to Work with PARTNER, ODOO will
|
||||
delegate services related to Covered Extra Modules [#pcom1]_ to PARTNER, who becomes the main point
|
||||
of contact of the customer. PARTNER may contact ODOO on behalf of the customer for second level
|
||||
assistance.
|
||||
|
||||
.. [#pcom1] “Working with an Odoo Partner” and “Covered Extra Modules” are defined in the Odoo
|
||||
Enterprise Subscription Agreement between ODOO and customers
|
||||
|
||||
5 Fees
|
||||
======
|
||||
|
||||
Loading…
Reference in New Issue
Block a user