[ADD]Documentation: added new section eplaining My Account
The new section has been named My Odoo Portal and it is a small guide about what you can find and manage from My Account page. It is accessible from Practical
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:banner: banners/my_odoo_portal.jpg
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==============
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My Odoo Portal
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==============
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In this section of the portal you will find all the communications between you
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and Odoo, documents such Quotations, Sales Orders, Invoices and your Subscriptions.
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.. note :: To access this section you have to log with your username and password
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to `Odoo <https://www.odoo.com/my/home>`__ . If you are already logged-in just
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click on your name on the top-right corner and select "My Account".
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.. image:: media/my_portal.png
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:align: center
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Quotations
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==========
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Here you will find all the quotations sent to you by Odoo. For example, a
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quotation can be generated for you after adding an Application or a User to your
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database or if your contract has to be renewed.
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.. image:: media/quotations.png
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:align: center
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The *Valid Until* column shows until when the quotation is valid; after that date
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the quotation will be "Expired". By clicking on the quotation you will see all
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the details of the offer, the pricing and other useful information.
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.. image:: media/quotation_accept.png
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:align: center
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If you want to accept the quotation just click "Accept & Pay" and the quote
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will get confirmed. If you don't want to accept it, or you need to ask for some
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modifications, click on "Ask Changes Reject".
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Sales Orders
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============
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All your purchases within Odoo such as Upsells, Themes, Applications, etc.
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will be registered under this section.
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.. image:: media/sales.png
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:align: center
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By clicking on the sale order you can review the details of the products purchased
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and process the payment.
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Invoices
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========
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All the invoices of your subscription(s), or generated by a sales order, will be
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shown in this section. The tag before the Amount Due will indicate you if the
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invoice has been paid.
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.. image:: media/invoices.png
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:align: center
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Just click on the Invoice if you wish to see more information, pay the invoice
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or download a PDF version of the document.
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Tickets
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=======
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When you submit a ticket through `Odoo Support <https://www.odoo.com/help>`__
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a ticket will be created. Here you can find all the tickets that you have opened,
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the conversation between you and our Agents, the Status of the ticket and the ID
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(# Ref).
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.. image:: media/tickets.png
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:align: center
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Subscriptions
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=============
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You can access to your Subscription with Odoo from this section. The first page
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shows you the subscriptions that you have and their status.
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.. image:: media/subscriptionstatus.png
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:align: center
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By clicking on the Subscription you will access to all the details regarding your
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plan: this includes the number of applications purchased, the billing information
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and the payment method.
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To change the payment method click on "Change Payment Method" and enter the new
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credit card details.
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.. image:: media/changemethod.png
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:align: center
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If you want to remove the credit cards saved, you can do it by clicking on
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"Manage you payment methods" at the bottom of the page. Click then on "Delete" to
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delete the payment method.
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.. image:: media/managepayment.png
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:align: center
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.. warning :: At the date of the next invoice, if there is no payment
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information provided or if your credit card has expired, the status of your
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subscription will change to "To Renew". You will then have 7 days to
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provide a valid method of payment. After this delay, the subscription will
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be closed and you will no longer be able to access the database.
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Success Packs
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=============
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With a Success Pack/Partner Success Pack, you are assigned an expert to provide
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unique personalized assistance to help you customize your solution and optimize
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your workflows as part of your initial implementation. These hours never expire
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allowing you to utilize them whenever you need support.
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.. seealso ::
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If you need information about how to manage your database see :ref:`db_online`
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@ -10,4 +10,5 @@ Practical Information
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db_management/documentation
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db_management/db_online
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db_management/db_premise
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portal/my_odoo_portal
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legal
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