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[IMP] upgrade: sla clarifications

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closes odoo/documentation#11337

Signed-off-by: Xavier Platteau (xpl) <xpl@odoo.com>
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xpl-odoo 2024-11-07 17:21:53 +01:00
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content/administration/upgrade.rst
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@ -430,10 +430,8 @@ Upgrade services not covered by the SLA
The following upgrade-related services are **not** included:
- the **cleaning** of pre-existing data and configurations while upgrading;
- the upgrade of **custom modules created in-house or by third parties**, including Odoo partners;
- lines of **code added to standard modules**, i.e., customizations created outside the Studio app,
code entered manually, and :ref:`automated actions using Python code
<studio/automated-actions/action>`; and
- the upgrade of **additional modules not covered by a maintenance contract** that are created
in-house or by third parties, including Odoo partners; and
- **training** on using the upgraded version's features and workflows.
.. seealso::