[ADD] POS: how to configure and use the preparation display

task-3604858

closes odoo/documentation#11853

X-original-commit: 2eb1deaf11
Signed-off-by: Loredana Perazzo (lrpz) <lrpz@odoo.com>

content/applications/sales/point_of_sale.rst

@@ -180,6 +180,7 @@ the **POS dashboard**.
 
    point_of_sale/employee_login
    point_of_sale/receipts_invoices
+   point_of_sale/preparation
    point_of_sale/combos
    point_of_sale/configuration
    point_of_sale/shop

content/applications/sales/point_of_sale/preparation.rst

@@ -0,0 +1,109 @@
+===================
+Preparation display
+===================
+
+The preparation display feature allows you to handle POS orders requiring preparation. Concretely,
+
+- **For retail**:  The preparation team is notified after a payment is completed at the POS to
+  gather the purchased items for customer pickup.
+- **For restaurants**: POS orders inform the kitchen of the meals to be prepared.
+
+Configuration
+=============
+
+To enable the preparation display feature,
+
+#. Go to the :ref:`POS settings <configuration/settings>`.
+#. Scroll down to the :guilabel:`Preparation` section.
+#. Check the :guilabel:`Preparation Display` option.
+
+.. image:: preparation/preparation-setting.png
+   :alt: Setting to enable the preparation display feature
+   :scale: 90 %
+
+To create and set up a preparation display,
+
+#. Go to :menuselection:`Point of Sale --> Orders --> Preparation Display`
+#. Click :guilabel:`New`.
+#. Give the display a descriptive :guilabel:`Name` (e.g., `Main Kitchen`, `Bar`)
+#. Set it up:
+
+   #. :guilabel:`Point of Sale`: Select the POS that sends orders to this display.
+   #. :guilabel:`Product categories`: Specify the POS :guilabel:`Product categories` sent to this
+      display.
+   #. :guilabel:`Stages`: Define the steps required for the orders to be ready.
+
+      - Click :guilabel:`Add a line` to add a stage.
+      - Assign specific colors to each stage for clarity (optional).
+      - Define an :guilabel:`Alert timer (min)` for each stage to indicate the expected processing
+        time.
+
+.. image:: preparation/display-form.png
+   :alt: preparation display set-up form
+   :scale: 85 %
+
+.. note::
+   To edit a pre-existing preparation display, click the vertical ellipsis button
+   (:icon:`fa-ellipsis-v`) on the display's card and select :guilabel:`Configure`.
+
+Practical application
+=====================
+
+Go to :menuselection:`Point of Sale --> Orders --> Preparation Display` to get an overview of all
+your displays.
+
+.. image:: preparation/display-card.png
+   :alt: Kanban view of the preparation display
+   :scale: 85 %
+
+The display card shows:
+
+- The configured stages.
+- The number of orders currently :guilabel:`In progress`.
+- The :guilabel:`Average time` employees usually take to complete an order.
+
+.. tip::
+   Click the :guilabel:`Kitchen Display` app icon on your Odoo Dashboard for quicker access.
+
+Using the preparation display
+-----------------------------
+
+To access the preparation display, click :guilabel:`Preparation Screen`. This interface, designed
+for employees, shows:
+
+- **Stages and order count**: Displays the progress of orders across stages such as `To prepare`,
+  `Ready`, and `Completed`, along with the number of orders in each stage.
+- **Ordered products by category**: Lists all items in progress, grouped by POS categories (e.g.,
+  `Drinks`, `Food`).
+- **Order cards**: Summarizes individual orders, including:
+
+  - Associated tables and order numbers.
+  - Status, such as `Ready`, highlighted with the defined colors.
+  - Waiting time, with visual indicators.
+
+.. note::
+   The duration indicator turns red if the elapsed time exceeds the predefined alert time.
+
+.. image:: preparation/preparation-display.png
+   :alt: the preparation display interface with orders to process.
+   :scale: 80 %
+
+To update order progress:
+
+- Click items on the order card to cross them off individually.
+- Click the order card itself to mark all items at once.
+- The card automatically moves to the next stage once every item is crossed off.
+- Click :icon:`fa-undo` :guilabel:`Recall` to move an order back to the previous stage if you
+  mistakenly sent it to the next stage.
+
+Customer display
+----------------
+
+In parallel, click :guilabel:`Order Status Screen` to open the customer interface. This interface,
+designed for customers, provides an overview of orders that are:
+
+- :guilabel:`Ready` for pickup.
+- :guilabel:`Almost there`, indicating they are taken care of.
+
+.. note::
+   The order number can be found at the top of the customer's receipt.