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[IMP] email faqs: email limit

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closes odoo/documentation#9672

Signed-off-by: Samuel Lieber (sali) <sali@odoo.com>
Co-authored-by: ksc-odoo <73958186+ksc-odoo@users.noreply.github.com>
This commit is contained in:
jero-odoo 2024-06-06 09:37:55 -04:00
parent cd32574f88
commit 57212a6798
1 changed files with 25 additions and 20 deletions
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45
content/applications/general/email_communication/faq.rst
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@ -12,8 +12,9 @@ Outgoing emails
Email is not sent
-----------------
The first indicator showing that an email has not been sent is the presence of a red :guilabel:`✉️
(envelope)` icon, next to the date and time of the message, located in the chatter.
The first indicator showing that an email has not been sent is the presence of a red
:icon:`fa-envelope` :guilabel:`(envelope)` icon, next to the date and time of the message, located
in the chatter.
.. image:: faq/red-envelop.png
:align: center
@ -42,13 +43,18 @@ Odoo's email servers from being blacklisted.
Here are the default limits for new databases:
- **200 emails per day** for Odoo Online and Odoo.sh databases with an active subscription.
- **20 emails per day** for one-app free databases.
- **50 emails per day** for trial databases.
- In the case of migration, the daily limit might be reset to 50 emails per day.
- **50 emails per day** for one-app free and trial databases.
.. important::
In a one-app free database, if the *Email Marketing* app is installed, the email limit is **20
emails per day**.
.. note::
In the case of migration, the daily limit might be reset to 50 emails per day.
If the daily limit is reached:
- Contact the Odoo support team, who may increase the daily limit depending on the following
- Contact the Odoo support team, who may increase the daily limit, depending on the following
factors:
#. How many users are in the database?
@ -72,7 +78,7 @@ If the daily limit is reached:
SMTP error
**********
Simple Mail Transport Protocol (SMTP) error messages explain why an email wasn't transmitted
*Simple Mail Transport Protocol (SMTP)* error messages explain why an email was not transmitted
successfully. :abbr:`SMTP (Simple Mail Transport Protocol)` is a protocol to describe the email
structure, and transmits data from messages over the Internet. The error messages generated by email
services are helpful tools to diagnose and troubleshoot email problems.
@ -83,9 +89,9 @@ services are helpful tools to diagnose and troubleshoot email problems.
mta4471.mail.bf1.yahoo.com --- Below this line is a copy of the message.`
The debug menu can be used to investigate SMTP sending issues from a database. To access the menu,
:ref:`developer mode <developer-mode>` must be activated. Once activated, navigate to the
:menuselection:`Debug Menu` in the top right of the menu bar (the :guilabel:`🐞 (bug)` icon),
:menuselection:`Debug Menu --> Manage Messages`
:ref:`developer mode <developer-mode>` **must** be activated. Once activated, navigate to the
:menuselection:`Debug Menu` in the top-right of the menu bar (the :icon:`fa-bug` :guilabel:`(bug)`
icon), and select :menuselection:`Debug Menu --> Manage Messages` from the resulting drop-down menu.
The :guilabel:`Manage Messages` menu opens a list of all the messages sent in a particular record.
Within each message there is information on sending, including the type, and subtype, of the
@ -128,11 +134,10 @@ Email is sent late
Email campaigns send at a scheduled time, using a delay pre-programed in the database. Odoo uses a
delayed task to send emails that are considered "not urgent" (newsletter formats, such as: mass
mailing, marketing automation, and events). The system utility **cron** can be used to schedule
programs to run automatically at predetermined intervals. Odoo uses that policy in order to avoid
cluttering the mail servers and, instead, prioritizes individual communication. This **cron** is
called :guilabel:`Mail: Email Queue Manager`, and can be accessed in :ref:`developer mode
<developer-mode>` by going to :menuselection:`Settings app --> Technical menu --> Automation -->
Scheduled Actions`.
programs to run automatically at predetermined intervals. Odoo uses that policy to avoid cluttering
the mail servers and, instead, prioritizes individual communication. This **cron** is called
:guilabel:`Mail: Email Queue Manager`, and can be accessed in :ref:`developer mode <developer-mode>`
by going to :menuselection:`Settings app --> Technical menu --> Automation: Scheduled Actions`.
.. image:: faq/email-scheduled-later.png
:align: center
@ -154,9 +159,9 @@ invoices, purchase orders, etc.) are sent immediately.
Incoming emails
===============
When there is an issue with incoming emails, there might not be an indication, per se, in Odoo. It
is the sending email client, who tries to contact a database, that will get a bounce-back message
(most of the time a :guilabel:`550: mailbox unavailable` error message).
When there is an issue with incoming emails, there might not be an indication in Odoo. It is the
sending email client, who tries to contact a database, that gets a bounce-back message (most of the
time it is a :guilabel:`550: mailbox unavailable` error message).
Email is not received
---------------------
@ -229,5 +234,5 @@ of what can be helpful when reaching out to the Odoo Support team about an issue
.. note::
The bounce system parameter needs to be set in the technical settings in order for the database
to correctly receive bounce messages. To access this setting, go to :menuselection:`Settings app
--> Technical menu --> Parameters --> System Parameters`. Then select the parameter name
:guilabel:`mail.bounce.alias` and set the value to `bounce` if it isn't already set.
--> Technical menu --> Parameters: System Parameters`. Then, select the parameter name
:guilabel:`mail.bounce.alias` and set the value to `bounce` if it is not already set.