diff --git a/content/applications/finance/accounting/bank/feeds.rst b/content/applications/finance/accounting/bank/feeds.rst index 3df9c4fb1..19b527680 100644 --- a/content/applications/finance/accounting/bank/feeds.rst +++ b/content/applications/finance/accounting/bank/feeds.rst @@ -10,4 +10,4 @@ Bank Feeds feeds/bank_statements feeds/bank_synchronization feeds/ponto - feeds/saltedge \ No newline at end of file + feeds/saltedge diff --git a/content/services/support/what_can_i_expect.rst b/content/services/support/what_can_i_expect.rst new file mode 100644 index 000000000..75b08dbb6 --- /dev/null +++ b/content/services/support/what_can_i_expect.rst @@ -0,0 +1,56 @@ +:orphan: + +.. _support-expectations: + +=========================================== +What can I expect from the support service? +=========================================== + + +5 days a week +============= + +Your Odoo Online subscription includes **unlimited 24hr support at no extra +cost, Monday to Friday**. Our teams are located around the world to ensure you +have support, no matter your location. Your support representative could be +communicating to you from San Francisco, Belgium, or India! + +Our support team can be contacted through our `online support form `__. + + +What kind of support is included? +================================= + +- Providing you with relevant material (guidelines, product documentation, + etc...) +- Answers to issues that you may encounter in your standard Odoo database (eg. + “I cannot close my Point of Sale” or “I cannot find my sales KPIs?”) +- Questions related to your account, subscription, or billing +- Bug resolution (blocking issues or unexpected behaviour not due to + misconfiguration or customization) +- Issues that might occur in a test database after upgrading to a newer version + +*Odoo Support does not make changes to your production database without your agreement and gives you +the material and knowledge to do it yourself!* + + +What kind of support is not included? +===================================== + +- Questions that require us to understand your business processes in order to + help you implement your database +- Training on how to use our software (we will direct you to our many resources) +- Import of documents into your database +- Guidance on which configurations to apply inside of an application or the database +- How to set up configuration models (Examples include: Inventory Routes, + Payment Terms, Warehouses, etc) +- Any intervention on your own servers/deployments of Odoo +- Any intervention on your own third party account (Ingenico, Authorize, UPS, etc) +- Questions or issues related to specific developments or customizations done + either by Odoo or a third party (this is specific only to your database or + involving code) + +You can get this type of support with a `Success Pack `__. +With a pack, one of our consultants will analyze the way your business runs and +tell you how you can get the most out of your Odoo Database. We will handle all +configurations and coach you on how to use Odoo.