From 7f09bae364f4452ff8f26d8e4c4098bd42782122 Mon Sep 17 00:00:00 2001 From: "KC (ksc)" Date: Wed, 12 Jun 2024 06:15:12 -0700 Subject: [PATCH] [IMP] sales: added important admonition to amazon docs closes odoo/documentation#10109 X-original-commit: 03f5c0660e374367f3daae25ef16694479652050 Signed-off-by: Kevin Scannell (ksc) --- .../sales/sales/amazon_connector/features.rst | 12 ++++++++++++ .../sales/sales/amazon_connector/manage.rst | 12 ++++++++++++ 2 files changed, 24 insertions(+) diff --git a/content/applications/sales/sales/amazon_connector/features.rst b/content/applications/sales/sales/amazon_connector/features.rst index c49d78449..63e15e1f2 100644 --- a/content/applications/sales/sales/amazon_connector/features.rst +++ b/content/applications/sales/sales/amazon_connector/features.rst @@ -62,6 +62,18 @@ The following table lists capabilities provided by Odoo when using the Amazon Co | | | status synchronized from Odoo. | +---------------------------+----------------------------+-------------------------------------+ +.. important:: + The stock synchronization does **not** currently support selling the same product as :abbr:`FBM + (Fulfilled By Merchant)` *and* :abbr:`FBA (Fulfilled By Amazon)`. + + At times, when stock is sent for all products, it triggers a stock problem with Amazon, where + Amazon incorrectly thinks the :abbr:`FBM (Fulfilled By Merchant)` product has some quantity in + :abbr:`FBM (Fulfilled By Merchant)`. + + As a result, Amazon then sells it as :abbr:`FBM (Fulfilled By Merchant)`, instead of taking from + their own warehouse. Odoo developers are currently working on resolving this issue to avoid + future discrepancies. + .. note:: The Amazon Connector is designed to synchronize the data of sales orders. Other actions, such as downloading monthly fees reports, handling disputes, or issuing refunds, **must** be managed from diff --git a/content/applications/sales/sales/amazon_connector/manage.rst b/content/applications/sales/sales/amazon_connector/manage.rst index 8182eccd6..15d223d3c 100644 --- a/content/applications/sales/sales/amazon_connector/manage.rst +++ b/content/applications/sales/sales/amazon_connector/manage.rst @@ -16,6 +16,18 @@ For *FBM* (Fulfilled by Merchant), the same is done for *Unshipped* and *Cancell synchronized order, a sales order and customer are created in Odoo (if the customer is not already registered in the database). +.. important:: + The stock synchronization does **not** currently support selling the same product as :abbr:`FBM + (Fulfilled By Merchant)` *and* :abbr:`FBA (Fulfilled By Amazon)`. + + At times, when stock is sent for all products, it triggers a stock problem with Amazon, where + Amazon incorrectly thinks the :abbr:`FBM (Fulfilled By Merchant)` product has some quantity in + :abbr:`FBM (Fulfilled By Merchant)`. + + As a result, Amazon then sells it as :abbr:`FBM (Fulfilled By Merchant)`, instead of taking from + their own warehouse. Odoo developers are currently working on resolving this issue to avoid + future discrepancies. + .. note:: When an order is cancelled in Amazon, and was already synchronized in Odoo, the corresponding sales order is automatically cancelled in Odoo.