[IMP] accounting/credit and debit notes
Forward to master. Change 16.3 onwards (screenshots) Improved the doc and added some info on debit notes (was missing). taskid-3439169 closes odoo/documentation#5190 Signed-off-by: Tom Aarab (toaa) <toaa@odoo.com>
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Credit notes and refunds
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========================
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A **credit note**, or **credit memo**, is a document issued
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to a customer that notifies them that they have been credited
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a certain amount.
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A **credit/debit note**, or **credit/debit memo**, is a document issued to a customer that notifies
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them that they have been *credited/debited* a certain amount.
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There are several reasons that can lead to a credit note, such as:
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* a mistake in the invoice
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* a return of the goods, or a rejection of the services
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* the goods delivered are damaged
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Several use cases can lead to a credit note, such as:
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- a mistake in the invoice
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- a return of the goods, or a rejection of the services
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- the goods delivered are damaged
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Debit notes are less common but are most frequently used to track debts owed by customers or to
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vendors because of modifications to confirmed customer invoices or vendor bills.
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.. note::
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Issuing a credit note is the only legal way to cancel,
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refund or modify a validated invoice. Don’t forget to
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*register the payment* afterward if you need to send money
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back to your customer.
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Issuing a credit/debit note is the only legal way to cancel, refund, or modify a validated
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invoice. Do not forget to **register the payment** afterward if you need to send money back to
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your customer and/or validate the
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:doc:`return </applications/sales/sales/products_prices/returns>` if a storable product is
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returned.
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Issue a Credit Note
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Issue a credit note
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===================
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You can create a credit note from scratch by going to
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:menuselection:`Accounting --> Customers --> Credit Notes`,
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and by clicking on *Create*. Filling the Credit Note’s form
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works the same way as the Invoice’s form.
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You can create a credit note from scratch by going to :menuselection:`Accounting --> Customers -->
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Credit Notes`, and by clicking on :guilabel:`Create`. Filling out a credit note form works the same
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way as an invoice form.
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However, most of the time, credit notes are generated directly
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from the invoices they are related to.
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To do so, open the *Customer Invoice*, and click on *Add Credit Note*.
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.. image:: credit_notes/credit_notes01.png
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:align: center
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However, most of the time, credit notes are generated directly from the related invoices. To do so,
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go to :menuselection:`Accounting --> Customers --> Invoices`, open the related **customer invoice**,
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and click on :guilabel:`Add Credit Note`.
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You can choose between three options:
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- Partial Refund
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- Full Refund
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- Full refund and new draft invoice
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- :guilabel:`Partial Refund`
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- :guilabel:`Full Refund`
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- :guilabel:`Full refund and new draft invoice`
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.. note::
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Credit Notes’ numbers start with “R” and are followed by the
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number of the document they are related to (e.g., RINV/2019/0004).
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A credit note sequence starts with `R` and is followed by the number of the related document
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(e.g., RINV/2019/0004 is related to the invoice INV/2019/0004).
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Partial Refund
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Partial refund
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--------------
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Odoo creates a draft credit note already prefilled with all the
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necessary information from the original invoice.
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This is the option to choose to do a partial refund, or if you
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want to modify any detail on the credit note.
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When selecting the :guilabel:`Partial Refund` option, Odoo creates a draft credit note already
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prefilled with all the necessary information from the original invoice. This is the option to choose
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if you wish to do a partial refund or if you want to modify any detail of the credit note.
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.. note::
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This is the only option available for invoices that are already marked as *Paid*.
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This is the only option for invoices marked as *in payment* or *paid*.
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Full Refund
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Full refund
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-----------
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Odoo creates a credit note, automatically validates it, and
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reconciles the original invoice with it.
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When selecting the :guilabel:`Full Refund` option, Odoo creates a credit note, automatically
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validates it, and reconciles it with the related invoice.
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.. image:: credit_notes/credit_notes02.png
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:align: center
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:alt: Full refund credit note.
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This is the option to choose to do a full refund or cancel
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a validated invoice.
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This is the option to choose for a full refund or to **cancel** a *validated* invoice.
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Full refund and new draft invoice
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---------------------------------
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Odoo creates a credit note, automatically validates it, reconciles
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the original invoice with it, and open a new draft invoice
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When selecting the :guilabel:`Full refund and new draft invoice` option, Odoo creates a credit note,
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automatically validates it, reconciles it with the related invoice, and opens a new draft invoice
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prefilled with the same details from the original invoice.
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This is the option to choose to modify the content of a validated invoice.
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This is the option to **modify** the content of a *validated* invoice.
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Record a Vendor Refund
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Issue a debit note
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==================
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You can create a debit note from scratch by going to :menuselection:`Accounting --> Customers -->
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Invoices` or by clicking on the related invoice you wish to issue a debit note for. On the invoice
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form view, click :guilabel:`Add debit note`, fill in the information, and click :guilabel:`Create`.
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Record a vendor refund
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======================
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**Vendor Refunds** are recorded the same way you would do with invoices’ credit notes:
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**Vendor refunds** are recorded the same way as credit notes:
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You can either create a credit note from scratch by going
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to :menuselection:`Accounting --> Vendors --> Refund`, and
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by clicking on *Create*, or by opening the validated *Vendor Bill*,
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and clicking on *Add Credit Note*.
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You can either create a credit note from scratch by going to :menuselection:`Accounting --> Vendors
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--> Refund`, and by clicking on :guilabel:`Create`; or by opening the related **vendor bill**, and
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clicking on :guilabel:`Add Credit Note`.
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Journal Entries
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Record a debit note
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===================
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**Debit notes** from vendors are recorded in a similar way to how they are issued to customers:
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Go to :menuselection:`Accounting --> Vendors --> Bills`, open the related bill you wish to record a
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debit note for, and click :guilabel:`Add debit note`. Fill in the information, and click
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:guilabel:`Create debit note`.
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Journal entries
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===============
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Issuing a credit note from an invoice creates a **reverse entry**
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that zeroes out the journal items generated by the original invoice.
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Issuing a credit/debit note from an invoice/bill creates a **reverse entry** that zeroes out the
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journal items generated by the original invoice.
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Here is an example of an invoice’s journal entry:
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.. image:: credit_notes/credit_notes03.png
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:align: center
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.. example::
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The journal invoice of an entry:
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And here is the credit note’s journal entry generated to reverse
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the original invoice above:
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.. image:: credit_notes/credit_notes03.png
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:alt: Invoice journal entry.
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.. image:: credit_notes/credit_notes04.png
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:align: center
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And here is the credit note’s journal entry generated to reverse
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the original invoice above:
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.. image:: credit_notes/credit_notes04.png
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:alt: Credit note journal entry reverses the invoice journal entry.
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