[IMP] accounting: Bank Synchronization: automatic import
closes odoo/documentation#2866 Signed-off-by: Antoine Vandevenne (anv) <anv@odoo.com>
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======================================
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Bank synchronization: Automatic import
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Bank synchronization: automatic import
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======================================
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Odoo can synchronize directly with your bank institution to get all bank statements imported
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automatically into your database.
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To check if your bank is compatible with Odoo, go to `Odoo Accounting Features
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<https://www.odoo.com/page/accounting-features>`_, and click on *See list of supported institutions*.
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<https://www.odoo.com/page/accounting-features>`_, and click on
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:guilabel:`See list of supported institutions`.
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.. image:: bank_synchronization/online-sync-doc.png
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:align: center
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:alt: Checking a bank's compatibility with Odoo
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More than 20,000 institutions around the world are supported.
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Odoo supports more than 25,000 institutions around the world.
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To connect to the banks, Odoo uses multiple web-services:
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@ -20,9 +17,7 @@ To connect to the banks, Odoo uses multiple web-services:
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- **Yodlee**: Worldwide
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- **Salt Edge**: Europe (:doc:`more information <saltedge>`)
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- **Ponto**: Europe (:doc:`more information <ponto>`)
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.. important::
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- Bank synchronization is not available for trial databases.
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- **EnableBanking**: Scandinavian countries
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Configuration
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=============
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@ -38,49 +33,50 @@ following address:
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- https://production.odoofin.com/
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First Synchronization
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First synchronization
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---------------------
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You can start synchronization either by going to :menuselection:`Accounting --> Configuration
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--> Add a Bank Account` or via the configuration bar on the accounting dashboard.
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You can start synchronization either by going to the Accounting app and
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:menuselection:`Accounting Dashboard --> Configuration --> Banks: Add a Bank Account`.
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Now you can search for your bank institution. Select it and follow the steps to synchronize with it.
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.. note::
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If you have any issues during your first synchronization, please verify that your
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web browser doesn't block pop-ups and that your adblocker is disabled.
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web browser doesn't block pop-ups and that your ad-blocker is disabled.
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During your first synchronization, you will be asked for a phone number to secure your account.
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The reason we ask for such information is that we don't want your data falling into the wrong
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hands. Therefore, if we detect suspicious activity on your account, we block all requests coming
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from your account, and you need to reactivate it using that phone number.
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The third-party provider may request more information in order to connect with your bank institution.
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.. important::
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When choosing the date for the first bank statement synchronization, pick the date when you
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start recording accounting transaction on your Odoo accounting database. For example, if you
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import your closing balance in Odoo on the 31/12/2022 and you start recording accounting
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transactions on the 01/01/2023, your synchronization date should be 01/01/2023.
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You must provide a phone number during your first synchronization to secure your account. We ask for
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such information because we don't want your data falling into the wrong hands. Therefore, if we
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detect suspicious activities on your account, we block all requests coming from your account, and
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you need to reactivate it using that phone number.
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The third-party provider may request more information in order to connect with your
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bank institution.
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This information is not stored on Odoo's servers.
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By default, transactions fetched from an online source are grouped inside the same statement, and
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one bank statement is created per month. You can change the bank statement creation periodicity
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in your journal settings.
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You can find all your synchronizations by going to :menuselection:`Accounting --> Configuration -->
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Online Synchronization`.
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You can find all your synchronizations by going to :menuselection:`Accounting Dashboard -->
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Configuration --> Accounting: Online Synchronization`.
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Synchronize manually
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--------------------
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After your first synchronization, the created journals are synchronized by default every 12 hours.
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If you wish, you can synchronize manually by clicking on the *Synchronize Now* button on the
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dashboard.
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If you wish, you can synchronize manually by clicking on the :guilabel:`Synchronize Now` button on
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the dashboard.
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.. image:: bank_synchronization/online-sync-sync-now-dashboard.png
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:align: center
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:alt: Synchronize Now Button
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Or you can go to :menuselection:`Accounting --> Configuration --> Online Synchronization`,
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select your institution and then click on the *Fetch Transactions* button.
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.. image:: bank_synchronization/online-sync-form-view.png
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:align: center
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:alt: Online Synchronization Form view
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Or you can go to :menuselection:`Accounting Dashboard --> Configuration -->
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Accounting: Online Synchronization`, select your institution and then click on the
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:guilabel:`fetch transactions` button.
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.. important::
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Some institutions do not allow transactions to be fetched automatically. For such institutions,
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@ -95,14 +91,14 @@ Synchronization in error
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------------------------
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To report a connection error to the `Odoo support <https://www.odoo.com/help>`_, go to
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:menuselection:`Accounting --> Configuration --> Online Synchronization`, select the connection
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that failed, and copy the error description and the reference.
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:menuselection:`Accounting Dashboard--> Configuration --> Accounting: Online Synchronization`,
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select the connection that failed, and copy the error description and the reference.
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Synchronization disconnected
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----------------------------
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If your connection with the proxy is disconnected, you can reconnect with the proxy using the
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*Reconnect* button.
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:guilabel:`Fetch Account` button.
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.. note::
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This disconnection can be caused by the Odoo support. In this case, please contact the `support
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@ -121,24 +117,19 @@ Users who have created a database before December 2020 need to install the new m
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use the new functionalities.
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To do so, go to :menuselection:`Apps --> Update Apps List`, remove the default filter in the search
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bar and type: **account_online_synchronization**. You can then click on the *Install* button to
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install the new module.
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.. image:: bank_synchronization/online-sync-module.png
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:align: center
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:alt: Installation button of the account_online_synchronization module
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bar and type `account_online_synchronization`. You can then click on :guilabel:`Install`.
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Finally, make sure all your users refresh their Odoo page by pressing CTRL+F5.
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.. Note::
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- All previous synchronizations are disconnected during the installation and won't work anymore.
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You can find them directly in the synchronization menu (:menuselection:`Accounting -->
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Configuration --> Online Synchronization`). It is not possible to resynchronize these
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connections; you have to make new ones.
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- Please do not uninstall *account_online_sync* which is the previous module for online
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- You can find them directly in the synchronization menu
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(:menuselection:`Accounting Dashboard --> Configuration -->
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Accounting: Online Synchronization`). It is not possible to resynchronize these connections;
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you have to make new ones.
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- Do not uninstall `account_online_sync`, which is the previous module for online
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synchronization. The new one overrides it.
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- By default *account_online_synchronization* is installed automatically with Accounting.
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- By default, `account_online_synchronization` is installed automatically with Accounting.
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FAQ
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===
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@ -148,14 +139,15 @@ The synchronization is not working in real-time. Is that normal?
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The process is not intended to work in real-time as third party providers synchronize your accounts
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at different intervals. To force the synchronization and fetch the statements, go to your
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*Accounting dashboard*, and click on the *Synchronize Now* button. You can also synchronize and
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fetch transactions through :menuselection:`Accounting --> Configuration --> Online Synchronization`.
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Some providers only allow one refresh per day, so it is possible that clicking on *Synchronize Now*
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does not get your latest transactions if you already performed such action earlier in the day.
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:guilabel:`Accounting Dashboard`, and click on the :guilabel:`Synchronize Now` button. You can also
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synchronize and fetch transactions through :menuselection:`Accounting Dashboard -->
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Configuration --> Accounting: Online Synchronization`. Some providers only allow one refresh per
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day, so it is possible that clicking on :guilabel:`Synchronize Now` does not get your latest
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transactions if you already performed such action earlier in the day.
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A transaction can be visible on your bank account, but not be fetched if it has the status
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*Pending*. Only transactions with the *Posted* status will be retrieved. If it is not *Posted* yet,
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you will have to wait until the status changes.
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A transaction can be visible on your bank account but not be fetched if it has the status
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:guilabel:`Pending`. Only transactions with the :guilabel:`Posted` status will be retrieved. If the
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transaction is not **Posted** yet, you will have to wait until the status changes.
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Is the Online Bank Synchronization feature included in my contract?
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-------------------------------------------------------------------
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@ -188,8 +180,9 @@ Why don't I see any transactions?
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---------------------------------
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During your first synchronization, you selected the bank accounts you decided to synchronize with
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Odoo. If you didn't synchronize any of your accounts, you can go to :menuselection:`Accounting -->
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Configuration --> Online Synchronization` to click on the *Fetch Accounts* button on the connection.
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Odoo. If you didn't synchronize any of your accounts, you can go to
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:menuselection:`Accounting Dashboard --> Configuration --> Accounting: Online Synchronization` to
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click on the :guilabel:`Fetch Account` button on the connection.
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There may also be no new transactions.
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@ -199,9 +192,9 @@ database, please `submit a support ticket <https://www.odoo.com/help>`_.
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How can I update my bank credentials?
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-------------------------------------
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You can update your credentials by going to :menuselection:`Accounting --> Configuration --> Online
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Synchronization`, open the connection you want to update your credentials and click on the *Update
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Credentials* button.
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You can update your credentials by going to :menuselection:`Accounting Dashboard -->
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Configuration --> Accounting: Online Synchronization`,open the connection you want to update your
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credentials and click on the :guilabel:`Update Credentials` button.
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.. seealso::
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* :doc:`bank_statements`
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