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===============
Getting started
===============
==============================
Marketing automation campaigns
==============================
The Odoo *Marketing Automation* app automates a variety of marketing tasks, by combining specific
The Odoo *Marketing Automation* app automates a variety of marketing tasks by combining specific
rules and filters to generate timed actions. Instead of manually having to build each stage of a
campaign (such as a series of timed massmails), the *Marketing Automation* app allows marketers to
build the entire campaign, and all of its stages, in one place on a single dashboard.
campaign (like a series of timed massmails), the *Marketing Automation* app allows marketers to
build the entire campaign, and all of its stages, in one place---on one dashboard.
Create a campaign
=================
Campaign configuration
======================
To create a new automated marketing campaign, open the :menuselection:`Marketing Automation` app,
and click the :guilabel:`Create` button in the upper-left corner. Doing so reveals a blank marketing
automation campaign detail form on a separate page.
To create a new automated marketing campaign, navigate to :menuselection:`Marketing Automation app
--> New` to reveal a blank campaign form.
On the blank marketing automation campaign page, the following smart buttons and fields are
available:
.. image:: first_campaign/marketing-template-sample.png
.. image:: first_campaign/blank-marketing-campaign-form.png
:align: center
:alt: A dashboard showing the creation of a new marketing automation campaign in Odoo.
:alt: A blank marketing automation campaign form in Odoo Marketing Automation application.
**Smart buttons**
After entering a name for the marketing campaign, configure the target audience in the remaining
fields.
- :guilabel:`Templates`: represents the number of pre-configured mail templates being used in this
particular campaign. (Templates can always be created on-the-fly, as well).
- :guilabel:`SMS`: represents the number of personalized SMS messages connected to this campaign.
- :guilabel:`Clicks`: represents the number of times attached links have been clicked by recipients
of this campaign.
- :guilabel:`Participants`: represents the number of contacts that have directly participated in
this campaign.
A target audience can be configured by entering specific criteria for Odoo to use when determining
to whom this marketing automation campaign should be sent.
**Fields**
In the :guilabel:`Target` field, use the drop-down menu to choose which model the target audience
filters should be based on (e.g. :guilabel:`Contact`, :guilabel:`Lead/Opportunity`,
:guilabel:`Sales Order`, etc.).
- :guilabel:`Name`: represents the name of the marketing automation campaign being created.
- :guilabel:`Target`: this field is a drop-down menu to choose which model is targeted by this
campaign (i.e., by Contacts, Sales Order, Lead/Opportunity, etc.).
- :guilabel:`Filter`: this field provides numerous configurable criteria that can be used to further
narrow down the target recipients/audience for the marketing automation campaign.
Select :guilabel:`Search More...` from the drop-down menu to reveal a :guilabel:`Search: Target`
pop-up window containing all of the available targeting options.
Campaign filters
================
Once a :guilabel:`Target` is selected, there's a :guilabel:`Unicity based on` field. This field is
used to avoid duplicates based on the model chosen in the :guilabel:`Target` field.
To add a :guilabel:`Filter` to the target audience, click :guilabel:`Add Filter`, and a node field
appears. In the node field, a custom equation can be configured for Odoo to use when filtering who
to include (and exclude) in this specific marketing campaign.
.. example::
If :guilabel:`Customers` is chosen as the :guilabel:`Target`, select :guilabel:`Email` in the
:guilabel:`Unicity based on` field so Odoo only processes one record for each customer email
address.
.. image:: first_campaign/filter-node.png
Select :guilabel:`Search More...` from the :guilabel:`Unicity based on` drop-down menu to reveal all
available options in a pop-up window.
Last on the campaign form is the :guilabel:`Filter` field. This is where more specific targeting
options can be layered into the campaign to further narrow the number and type of recipients that
receive the marketing automation material.
If left alone, the :guilabel:`Filter` field reads: :guilabel:`Match all records`. That means Odoo
uses the :guilabel:`Target` and :guilabel:`Unicity based on` fields to determine who the recipients
will be. The number of recipients is represented beneath as :guilabel:`record(s)`.
Campaign filter rules
---------------------
To add a more specific filter to a marketing automation campaign, click the :guilabel:`Add
condition` button in the :guilabel:`Filter` field. Doing so reveals a series of other configurable
filter rule fields.
In the rule fields, customizable equations can be configured for Odoo to use when filtering who to
include or exclude in this specific marketing campaign.
.. image:: first_campaign/filter-node-equation-fields.png
:align: center
:alt: A filter node in Odoo Marketing Automation.
When the first field of the node is clicked, a nested drop-down menu of options appears on the
screen, wherein specific criteria is chosen based on needs of the campaign. The remaining fields on
the node further define the criteria determining which records to include (or exclude) in the
execution of the campaign.
To add another node, click the :guilabel:` (plus sign)` icon to the right of the filtering rule. To
add a branch of multiple nodes at the same time, click the :guilabel:`⋯ (ellipses)` icon.
For further information on filters, refer to :doc:`this documentation page
</applications/marketing/marketing_automation/getting_started/target_audience>`.
:alt: How the filter rule equation fields look in Odoo Marketing Automation campaigns.
.. note::
:guilabel:`Records` represent the number of contacts in the system that fit the specified
criteria for a campaign.
:guilabel:`Records` refer to contacts in the system that fit the specified criteria for a
campaign.
Also, once :guilabel:`Add condition` is clicked, the ability to :guilabel:`Save as Favorite Filter`
becomes available on the campaign form.
There is also the option to match records with :guilabel:`all` or :guilabel:`any` of the rules
configured in the :guilabel:`Filter` field.
To choose either of those options, click :guilabel:`all` from the middle of the sentence
":guilabel:`Match records with all of the following rules`" to reveal a drop-down menu with those
options.
.. image:: first_campaign/match-all-any-rules-drop-down.png
:align: center
:alt: Match records with all or any of the rules in Filter field for marketing campaigns.
When the first field of the rule equation is clicked, a nested drop-down menu of options appears on
the screen where specific criteria is chosen based on needs of the campaign.
The remaining fields on the rule equation further define the criteria, which is used to determine
which records in the database to include or exclude in the execution of the campaign.
To add another rule, either click the :guilabel:` (plus sign)` icon to the right of the filtering
rule, or click :guilabel:`New Rule` beneath the rule equation fields. When either are clicked, a new
series of rule fields appears.
To add a branch of multiple rules at the same time, click the :guilabel:`branch` icon, located to
the right of the :guilabel:` (plus sign)` icon. When clicked, two additional sub-rule equation
fields appear beneath the initial rule.
.. image:: first_campaign/rule-branch-filter-sample.png
:align: center
:alt: Sample of how the rule branches look in the filter section of a marketing campaign.
There is also the option to have the filter apply to :guilabel:`any` or :guilabel:`all` of the
configured branch rules.
For further information on marketing automation campaign filter configuration, refer to :doc:`this
documentation page <target_audience>`.
.. seealso::
- :doc:`/applications/marketing/marketing_automation/getting_started/testing_running`
- :doc:`/applications/marketing/marketing_automation/getting_started/workflow_activities`
- :doc:`workflow_activities`
- :doc:`testing_running`

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