[MOV] helpdesk: move getting started, reorg toctree

closes odoo/documentation#9457

X-original-commit: 5c781afe88
Signed-off-by: Samuel Lieber (sali) <sali@odoo.com>
Signed-off-by: Jessica Rogers (jero) <jero@odoo.com>

content/applications/services/helpdesk.rst

@@ -1,4 +1,3 @@
-:nosearch:
 :show-content:
 :hide-page-toc:
 :show-toc:
@@ -7,6 +6,238 @@
 Helpdesk
 ========
 
+Odoo *Helpdesk* is a ticketing-based customer support application. Multiple teams can be configured
+and managed in one dashboard, each with their own pipeline for tickets submitted by customers.
+Pipelines are organized in customizable stages that enable teams to track, prioritize, and solve
+customer issues quickly and efficiently.
+
+Create a Helpdesk team
+======================
+
+To view or modify *Helpdesk* teams, go to :menuselection:`Helpdesk app --> Configuration -->
+Helpdesk Teams`. To create a new team, click the :guilabel:`New` button in the top-left of the
+dashboard.
+
+.. image:: helpdesk/helpdesk-teams-list.png
+   :align: center
+   :alt: View of the Helpdesk teams page in Odoo Helpdesk.
+
+On the blank Helpdesk team form, enter a :guilabel:`Name` for the new team. Then, enter a
+description of the team in the field below the team name, if desired. To change the company this
+team is assigned to, select it from the :guilabel:`Company` drop-down menu.
+
+.. important::
+   The team description is published on the public facing :doc:`website form
+   <helpdesk/overview/receiving_tickets>`, where customers and portal users submit tickets. The
+   description included in this field should **not** include any information that is for internal
+   use only.
+
+   .. image:: helpdesk/team-description-webform.png
+      :align: center
+      :alt: View of a Helpdesk team's website form displaying the team description.
+
+Visibility & Assignment
+-----------------------
+
+The *Visibility* settings alter which internal users and portal users have access to this team and
+its tickets. The *Assignment* settings alter how users are assigned to handle each ticket.
+
+Determine team visibility
+~~~~~~~~~~~~~~~~~~~~~~~~~
+
+Under the :guilabel:`Visibility` section, select one of the following options to determine who can
+view this team and its tickets:
+
+- :guilabel:`Invited internal users (private)`: internal users can access the team and the tickets
+  they are following. This access can be modified on each ticket individually by adding or removing
+  the user as a follower. Internal users are considered *invited* once they are added as followers
+  to an individual ticket, or :ref:`to the team itself <helpdesk/follow>`.
+- :guilabel:`All internal users (company)`: all internal users can access the team and all of its
+  tickets.
+- :guilabel:`Invited portal users and all internal users (public)`: all internal users can access
+  the team and all of its tickets. Portal users can only access the tickets they are following.
+
+.. example::
+   A `Customer Support` team, meant to handle general shipping and product issues, would have the
+   visibility set on :guilabel:`Invited portal users and all internal users`.
+
+   At the same time, a `Financial Services` team handling tickets related to accounting or tax
+   information would only need to be visible to :guilabel:`Invited internal users`.
+
+.. warning::
+   A team's visibility can be altered after the initial configuration. However, if the team changes
+   from public access to either private or company-only access, portal users are removed as
+   followers from both the team, and from individual tickets.
+
+.. _helpdesk/follow:
+
+Follow all team's tickets
+~~~~~~~~~~~~~~~~~~~~~~~~~
+
+If a user should be notified about any updates regarding tickets for this team, select their name
+from the :guilabel:`Followers` drop-down menu, located in the :guilabel:`Follow All Team's Tickets`
+field. Multiple users can be selected to follow a single team.
+
+.. important::
+   External contacts can be selected in the :guilabel:`Followers` field. If the team's visibility is
+   set to :guilabel:`Invited internal users (private)`, followers are notified about updates to the
+   team's tickets, but are **not** able to view them in the portal.
+
+Automatically assign new tickets
+~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+
+When tickets are received, they need to be assigned to a member of the team. This is done either
+manually on each ticket individually, or through :guilabel:`Automatic Assignment`. Check the
+:guilabel:`Automatic Assignment` checkbox to enable this feature for the team.
+
+.. image:: helpdesk/helpdesk-visibility-assignment.png
+   :align: center
+   :alt: View of a Helpdesk team settings page emphasizing the automatic assignment features in Odoo
+         Helpdesk.
+
+As soon as :guilabel:`Automatic Assignment` has been enabled, additional fields appear.
+
+Select one of the following assignment methods, based on how the workload should be allocated across
+the team:
+
+- :guilabel:`Each user is assigned an equal number of tickets`: tickets are assigned to team members
+  based on total ticket count, regardless of the number of open or closed tickets they are
+  currently assigned.
+- :guilabel:`Each user has an equal number of open tickets`: tickets are assigned to team members
+  based on how many open tickets they are currently assigned.
+
+.. note::
+   When :guilabel:`Each user is assigned an equal number of tickets` is selected, the overall number
+   of tickets assigned to team members is the same, but it does **not** consider the current
+   workload.
+
+   When :guilabel:`Each user has an equal number of open tickets` is selected, it ensures a balanced
+   workload among team members, as it takes the current number of active tickets into account.
+
+Finally, add the :guilabel:`Team Members` who are to be assigned tickets for this team. Leave the
+field empty to include all employees who have the proper assignments and access rights configured in
+their user account settings.
+
+.. important::
+   If an employee has time off scheduled in the *Time Off* application, they are **not** assigned
+   tickets during that time. If no employees are available, the system looks ahead until there is a
+   match.
+
+.. seealso::
+   - :ref:`Manage users <users/add-individual>`
+   - :doc:`Access rights <../general/users/access_rights>`
+
+Create or modify stages
+=======================
+
+*Stages* are used to organize the *Helpdesk* pipeline and track the progress of tickets. Stages are
+customizable, and can be renamed to fit the needs of each team.
+
+.. important::
+   :ref:`Developer mode <developer-mode>` **must** be activated to access the stages menu. To
+   activate developer mode, go to :menuselection:`Settings app --> General Settings --> Developer
+   Tools`, and click :guilabel:`Activate the developer mode`.
+
+To view or modify *Helpdesk* stages, go to :menuselection:`Helpdesk app --> Configuration -->
+Stages`.
+
+The default list view on the :guilabel:`Stages` page displays the stages currently available in
+*Helpdesk*. They are listed in the order they appear in the pipeline.
+
+To change the order of the stages, click the :guilabel:`(six square)` icon, to the left of the stage
+name, and drag it to the desired place on the list.
+
+.. image:: helpdesk/stages-list-buttons.png
+   :align: center
+   :alt: View of the stage list page emphasizing the buttons used to change the order the stages
+         appear in the list.
+
+.. tip::
+   Change the stage order on the Kanban view of a *Helpdesk* team's pipeline by dragging and
+   dropping individual columns.
+
+To create a new stage, click the :guilabel:`New` button at the top-left of the stage list. Doing so
+reveals a blank stage form.
+
+Choose a :guilabel:`Name` for the new stage, and add a description, if desired. Then, proceed to
+fill out the remaining fields following the steps below.
+
+.. image:: helpdesk/new-stage-details.png
+   :align: center
+   :alt: View of a stage's settings page in Odoo Helpdesk.
+
+Add email and SMS templates to stages
+-------------------------------------
+
+When an :guilabel:`Email Template` is added to a stage, an email is automatically sent to the
+customer when a ticket reaches that specific stage in the pipeline. Likewise, adding an
+:guilabel:`SMS Template` triggers an SMS text message to send to the customer.
+
+.. important::
+   SMS Text Messaging is an :doc:`In-App Purchase (IAP) </applications/essentials/in_app_purchase/>`
+   service that requires prepaid credits to work. Refer to `SMS Pricing FAQ
+   <https://iap-services.odoo.com/iap/sms/pricing>`_ for additional information.
+
+To select an existing email template, select it from the :guilabel:`Email Template` field. Click on
+the :guilabel:`→ (Internal Link)` icon to the right of the field to edit the chosen template.
+
+To create a new template, click the field, and enter a title for the new template. Then, select
+:guilabel:`Create and edit` from the drop-down menu that appears, and complete the form details.
+
+Follow the same steps to select, edit, or create an :guilabel:`SMS Template`.
+
+.. image:: helpdesk/sms-template.png
+   :align: center
+   :alt: View of an SMS template setup page in Odoo Helpdesk
+
+.. seealso::
+   :doc:`/applications/general/companies/email_template`
+
+Assign stages to a team
+-----------------------
+
+Make a selection in the :guilabel:`Helpdesk Teams` field on the :guilabel:`Stages` form. More than
+one team may be selected, since the same stage can be assigned to multiple teams.
+
+Fold a stage
+------------
+
+By default, stages are unfolded in the Kanban view of either tickets dashboard: :guilabel:`My
+Tickets` (:menuselection:`Helpdesk app --> Tickets --> My Tickets`) or :guilabel:`All Tickets`
+(:menuselection:`Helpdesk app --> Tickets --> All Tickets`).
+
+Tickets in an unfolded stage are visible in the pipeline under the stage name, and are considered
+*open*.
+
+Stages can be configured to be folded in the Kanban view of a tickets page (:guilabel:`My Tickets`
+or :guilabel:`All Tickets`).
+
+The name of the folded stages are still visible, though the tickets in the stage are no longer
+immediately visible.
+
+To fold a stage, check the :guilabel:`Folded in Kanban` box on the :guilabel:`Stages` form.
+
+.. warning::
+   Tickets that reach a *folded* stage are considered *closed*. Closing a ticket before the work is
+   completed can result in reporting and communication issues. This setting should **only** be
+   enabled for stages that are considered *closing* stages.
+
+Stages can be temporarily folded in the Kanban view of the tickets pipeline, as well.
+
+View a specific team's pipeline by navigating to :menuselection:`Helpdesk app`, and clicking the
+team's Kanban card.
+
+Select a stage to fold temporarily, then click the :guilabel:`⚙️ (gear)` icon, and select
+:guilabel:`Fold`.
+
+.. image:: helpdesk/fold-stage-kanban.png
+   :align: center
+   :alt: Kanban view of a Helpdesk stage, with the temporary fold option emphasized.
+
+.. important::
+   Manually folding a stage from the Kanban view is temporary and does **not** close the tickets in
+   the stage.
+
 .. seealso::
    - `Odoo Tutorials: Helpdesk <https://www.odoo.com/slides/helpdesk-51>`_
 

content/applications/services/helpdesk/advanced/track_and_bill.rst

@@ -26,7 +26,7 @@ Enable track and bill time on a helpdesk team
 
 To view and enable the *Track & Bill Time* features on a *Helpdesk* team, first navigate to
 :menuselection:`Helpdesk app --> Configuration --> Helpdesk Teams`. Then, select a team from the
-list, or create a :doc:`new one <../overview/getting_started>`. This reveals a team's settings page.
+list, or create a :doc:`new one <../../helpdesk>`. This reveals a team's settings page.
 
 On the team's settings page, scroll to the :guilabel:`Track & Bill Time` section. Check the boxes
 labeled :guilabel:`Timesheets` and :guilabel:`Time Billing`.

content/applications/services/helpdesk/overview.rst

@@ -7,9 +7,8 @@ Overview
 .. toctree::
    :titlesonly:
 
-   overview/getting_started
-   overview/sla
    overview/receiving_tickets
-   overview/reports
    overview/help_center
+   overview/sla
+   overview/reports
    overview/ratings

content/applications/services/helpdesk/overview/getting_started.rst

@@ -1,234 +0,0 @@
-=============================
-Getting started with Helpdesk
-=============================
-
-Odoo *Helpdesk* is a ticketing-based customer support application. Multiple teams can be configured
-and managed in one dashboard, each with their own pipeline for tickets submitted by customers.
-Pipelines are organized in customizable stages that enable teams to track, prioritize, and solve
-customer issues quickly and efficiently.
-
-Create a Helpdesk team
-======================
-
-To view or modify *Helpdesk* teams, go to :menuselection:`Helpdesk app --> Configuration -->
-Helpdesk Teams`. To create a new team, click the :guilabel:`New` button in the top-left of the
-dashboard.
-
-.. image:: getting_started/helpdesk-teams-list.png
-   :align: center
-   :alt: View of the Helpdesk teams page in Odoo Helpdesk.
-
-On the blank Helpdesk team form, enter a :guilabel:`Name` for the new team. Then, enter a
-description of the team in the field below the team name, if desired. To change the company this
-team is assigned to, select it from the :guilabel:`Company` drop-down menu.
-
-.. important::
-   The team description is published on the public facing :doc:`website form <receiving_tickets>`,
-   where customers and portal users submit tickets. The description included in this field should
-   **not** include any information that is for internal use only.
-
-   .. image:: getting_started/team-description-webform.png
-      :align: center
-      :alt: View of a Helpdesk team's website form displaying the team description.
-
-Visibility & Assignment
------------------------
-
-The *Visibility* settings alter which internal users and portal users have access to this team and
-its tickets. The *Assignment* settings alter how users are assigned to handle each ticket.
-
-Determine team visibility
-~~~~~~~~~~~~~~~~~~~~~~~~~
-
-Under the :guilabel:`Visibility` section, select one of the following options to determine who can
-view this team and its tickets:
-
-- :guilabel:`Invited internal users (private)`: internal users can access the team and the tickets
-  they are following. This access can be modified on each ticket individually by adding or removing
-  the user as a follower. Internal users are considered *invited* once they are added as followers
-  to an individual ticket, or :ref:`to the team itself <helpdesk/getting_started/follow>`.
-- :guilabel:`All internal users (company)`: all internal users can access the team and all of its
-  tickets.
-- :guilabel:`Invited portal users and all internal users (public)`: all internal users can access
-  the team and all of its tickets. Portal users can only access the tickets they are following.
-
-.. example::
-   A `Customer Support` team, meant to handle general shipping and product issues, would have the
-   visibility set on :guilabel:`Invited portal users and all internal users`.
-
-   At the same time, a `Financial Services` team handling tickets related to accounting or tax
-   information would only need to be visible to :guilabel:`Invited internal users`.
-
-.. warning::
-   A team's visibility can be altered after the initial configuration. However, if the team changes
-   from public access to either private or company-only access, portal users are removed as
-   followers from both the team, and from individual tickets.
-
-.. _helpdesk/getting_started/follow:
-
-Follow all team's tickets
-~~~~~~~~~~~~~~~~~~~~~~~~~
-
-If a user should be notified about any updates regarding tickets for this team, select their name
-from the :guilabel:`Followers` drop-down menu, located in the :guilabel:`Follow All Team's Tickets`
-field. Multiple users can be selected to follow a single team.
-
-.. important::
-   External contacts can be selected in the :guilabel:`Followers` field. If the team's visibility is
-   set to :guilabel:`Invited internal users (private)`, followers are notified about updates to the
-   team's tickets, but are **not** able to view them in the portal.
-
-Automatically assign new tickets
-~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
-
-When tickets are received, they need to be assigned to a member of the team. This is done either
-manually on each ticket individually, or through :guilabel:`Automatic Assignment`. Check the
-:guilabel:`Automatic Assignment` checkbox to enable this feature for the team.
-
-.. image:: getting_started/helpdesk-visibility-assignment.png
-   :align: center
-   :alt: View of a Helpdesk team settings page emphasizing the automatic assignment features in Odoo
-         Helpdesk.
-
-As soon as :guilabel:`Automatic Assignment` has been enabled, additional fields appear.
-
-Select one of the following assignment methods, based on how the workload should be allocated across
-the team:
-
-- :guilabel:`Each user is assigned an equal number of tickets`: tickets are assigned to team members
-  based on total ticket count, regardless of the number of open or closed tickets they are
-  currently assigned.
-- :guilabel:`Each user has an equal number of open tickets`: tickets are assigned to team members
-  based on how many open tickets they are currently assigned.
-
-.. note::
-   When :guilabel:`Each user is assigned an equal number of tickets` is selected, the overall number
-   of tickets assigned to team members is the same, but it does **not** consider the current
-   workload.
-
-   When :guilabel:`Each user has an equal number of open tickets` is selected, it ensures a balanced
-   workload among team members, as it takes the current number of active tickets into account.
-
-Finally, add the :guilabel:`Team Members` who are to be assigned tickets for this team. Leave the
-field empty to include all employees who have the proper assignments and access rights configured in
-their user account settings.
-
-.. important::
-   If an employee has time off scheduled in the *Time Off* application, they are **not** assigned
-   tickets during that time. If no employees are available, the system looks ahead until there is a
-   match.
-
-.. seealso::
-   - :ref:`Manage users <users/add-individual>`
-   - :doc:`Access rights <../../../general/users/access_rights>`
-
-Create or modify stages
-=======================
-
-*Stages* are used to organize the *Helpdesk* pipeline and track the progress of tickets. Stages are
-customizable, and can be renamed to fit the needs of each team.
-
-.. important::
-   :ref:`Developer mode <developer-mode>` **must** be activated to access the stages menu. To
-   activate developer mode, go to :menuselection:`Settings app --> General Settings --> Developer
-   Tools`, and click :guilabel:`Activate the developer mode`.
-
-To view or modify *Helpdesk* stages, go to :menuselection:`Helpdesk app --> Configuration -->
-Stages`.
-
-The default list view on the :guilabel:`Stages` page displays the stages currently available in
-*Helpdesk*. They are listed in the order they appear in the pipeline.
-
-To change the order of the stages, click the :guilabel:`(six square)` icon, to the left of the stage
-name, and drag it to the desired place on the list.
-
-.. image:: getting_started/stages-list-buttons.png
-   :align: center
-   :alt: View of the stage list page emphasizing the buttons used to change the order the stages
-         appear in the list.
-
-.. tip::
-   Change the stage order on the Kanban view of a *Helpdesk* team's pipeline by dragging and
-   dropping individual columns.
-
-To create a new stage, click the :guilabel:`New` button at the top-left of the stage list. Doing so
-reveals a blank stage form.
-
-Choose a :guilabel:`Name` for the new stage, and add a description, if desired. Then, proceed to
-fill out the remaining fields following the steps below.
-
-.. image:: getting_started/new-stage-details.png
-   :align: center
-   :alt: View of a stage's settings page in Odoo Helpdesk.
-
-Add email and SMS templates to stages
--------------------------------------
-
-When an :guilabel:`Email Template` is added to a stage, an email is automatically sent to the
-customer when a ticket reaches that specific stage in the pipeline. Likewise, adding an
-:guilabel:`SMS Template` triggers an SMS text message to send to the customer.
-
-.. important::
-   SMS Text Messaging is an :doc:`In-App Purchase (IAP) </applications/essentials/in_app_purchase/>`
-   service that requires prepaid credits to work. Refer to `SMS Pricing FAQ
-   <https://iap-services.odoo.com/iap/sms/pricing>`_ for additional information.
-
-To select an existing email template, select it from the :guilabel:`Email Template` field. Click on
-the :guilabel:`→ (Internal Link)` icon to the right of the field to edit the chosen template.
-
-To create a new template, click the field, and enter a title for the new template. Then, select
-:guilabel:`Create and edit` from the drop-down menu that appears, and complete the form details.
-
-Follow the same steps to select, edit, or create an :guilabel:`SMS Template`.
-
-.. image:: getting_started/sms-template.png
-   :align: center
-   :alt: View of an SMS template setup page in Odoo Helpdesk
-
-.. seealso::
-   :doc:`/applications/general/companies/email_template`
-
-Assign stages to a team
------------------------
-
-Make a selection in the :guilabel:`Helpdesk Teams` field on the :guilabel:`Stages` form. More than
-one team may be selected, since the same stage can be assigned to multiple teams.
-
-Fold a stage
-------------
-
-By default, stages are unfolded in the Kanban view of either tickets dashboard: :guilabel:`My
-Tickets` (:menuselection:`Helpdesk app --> Tickets --> My Tickets`) or :guilabel:`All Tickets`
-(:menuselection:`Helpdesk app --> Tickets --> All Tickets`).
-
-Tickets in an unfolded stage are visible in the pipeline under the stage name, and are considered
-*open*.
-
-Stages can be configured to be folded in the Kanban view of a tickets page (:guilabel:`My Tickets`
-or :guilabel:`All Tickets`).
-
-The name of the folded stages are still visible, though the tickets in the stage are no longer
-immediately visible.
-
-To fold a stage, check the :guilabel:`Folded in Kanban` box on the :guilabel:`Stages` form.
-
-.. warning::
-   Tickets that reach a *folded* stage are considered *closed*. Closing a ticket before the work is
-   completed can result in reporting and communication issues. This setting should **only** be
-   enabled for stages that are considered *closing* stages.
-
-Stages can be temporarily folded in the Kanban view of the tickets pipeline, as well.
-
-View a specific team's pipeline by navigating to :menuselection:`Helpdesk app`, and clicking the
-team's Kanban card.
-
-Select a stage to fold temporarily, then click the :guilabel:`⚙️ (gear)` icon, and select
-:guilabel:`Fold`.
-
-.. image:: getting_started/fold-stage-kanban.png
-   :align: center
-   :alt: Kanban view of a Helpdesk stage, with the temporary fold option emphasized.
-
-.. important::
-   Manually folding a stage from the Kanban view is temporary and does **not** close the tickets in
-   the stage.

content/applications/services/helpdesk/overview/help_center.rst

@@ -15,7 +15,7 @@ Configuration
 
 To activate any *Help Center* features (*Forums*, *eLearning*, or *Knowledge*) on a *Helpdesk* team,
 go to :menuselection:`Helpdesk app --> Configuration --> Helpdesk Teams` and select a team, or
-create a :doc:`new one <getting_started>`. Verify the :guilabel:`Visibility` of the team is set to
+create a :doc:`new one <../../helpdesk>`. Verify the :guilabel:`Visibility` of the team is set to
 :guilabel:`Invited portal users and all internal users (public)` in the :guilabel:`Visibility &
 Assignment` section.
 
@@ -32,7 +32,7 @@ enabled, the :guilabel:`Website Form` is automatically enabled, as well.
    active or accessible.
 
 .. seealso::
-   :doc:`Getting Started <getting_started>`
+   :doc:`Helpdesk Overview <../../helpdesk>`
 
 Knowledge
 =========
@@ -49,7 +49,7 @@ Enable Knowledge on a Helpdesk team
 -----------------------------------
 
 To enable the *Knowledge* feature on a *Helpdesk* team, go to :menuselection:`Helpdesk app -->
-Configuration --> Helpdesk Teams` and select a team, or create a :doc:`new one <getting_started>`.
+Configuration --> Helpdesk Teams` and select a team, or create a :doc:`new one <../../helpdesk>`.
 
 When a team has been selected or created, Odoo displays that team's detail form.
 
@@ -192,7 +192,7 @@ Enable forums on a Helpdesk team
 
 To enable :guilabel:`Community Forums` on a *Helpdesk* team, start by navigating to
 :menuselection:`Helpdesk app --> Configuration --> Helpdesk Teams` and select a team, or create a
-:doc:`new one <getting_started>`.
+:doc:`new one <../../helpdesk>`.
 
 Selecting or creating a team reveals that team's detail form. Scroll down to the :guilabel:`Help
 Center` section of features, and enable :guilabel:`Community Forum`, by checking the box beside it.
@@ -244,7 +244,7 @@ Enable eLearning courses on a Helpdesk team
 -------------------------------------------
 
 To enable *eLearning* courses on a *Helpdesk* team, go to :menuselection:`Helpdesk app -->
-Configuration --> Helpdesk Teams` and select a team, or create a :doc:`new one <getting_started>`.
+Configuration --> Helpdesk Teams` and select a team, or create a :doc:`new one <../../helpdesk>`.
 
 On the team's settings page, scroll to the :guilabel:`Help Center` section, and check the box next
 to :guilabel:`eLearning`. A new field appears below, labeled :guilabel:`Courses`.

content/applications/services/helpdesk/overview/receiving_tickets.rst

@@ -11,7 +11,7 @@ Enable channel options to submit tickets
 ========================================
 
 Go to :menuselection:`Helpdesk app --> Configuration --> Helpdesk Teams`, and choose an existing
-team, or click :guilabel:`New` to :doc:`create a new team <getting_started>`.
+team, or click :guilabel:`New` to :doc:`create a new team <../../helpdesk>`.
 
 On the team's settings page, scroll down to the :guilabel:`Channels` and :guilabel:`Help Center`
 sections. Enable one or more channels by checking the respective boxes.

content/applications/websites/livechat/responses.rst

@@ -153,7 +153,7 @@ end the conversation.
 
 .. seealso::
    - :doc:`/applications/sales/crm/acquire_leads`
-   - :doc:`/applications/services/helpdesk/overview/getting_started`
+   - :doc:`../../services/helpdesk`
 
 .. _live-chat/canned-responses:
 

redirects/17.0.txt

@@ -67,3 +67,7 @@ applications/marketing/marketing_automation/getting_started/workflow_activities.
 
 applications/sales/crm/pipeline/multi_sales_team.rst applications/sales/crm/pipeline/manage_sales_teams.rst                                               # multi_sales_team --> manage_sales_teams
 applications/sales/point_of_sale/pricing/digital_labels.rst applications/sales/point_of_sale/pricing/electronic_labels.rst                                # digital_labels --> electronic_labels
+
+# applications/services
+
+applications/services/helpdesk/overview/getting_started.rst applications/services/helpdesk.rst                                                            #helpdesk/overview/getting_started --> helpdesk