diff --git a/sms_marketing.rst b/sms_marketing.rst index 2d94ada42..1f911a7f0 100644 --- a/sms_marketing.rst +++ b/sms_marketing.rst @@ -9,4 +9,5 @@ SMS Marketing sms_marketing/SMS_mkt_build_send-and_get_reports_from_a_SMS_mailing sms_marketing/SMS_mkt_integrations_and_template - sms_marketing/SMS_mkt_contact_lists_and_blacklist \ No newline at end of file + sms_marketing/SMS_mkt_contact_lists_and_blacklist + sms_marketing/fqapricing.rst \ No newline at end of file diff --git a/sms_marketing/fqapricing.rst b/sms_marketing/fqapricing.rst new file mode 100644 index 000000000..6f8d77a30 --- /dev/null +++ b/sms_marketing/fqapricing.rst @@ -0,0 +1,76 @@ +====================== +SMS Pricing and FAQ +====================== + +Pricing +================================== +SMS Text Messaging is an In-App Purchase (IAP) service which requires prepaid credits to work. The price of an SMS depends on the destination and the length of the message. With 1 credit, I can send up to 92 SMSs. + +**For more information, please consult our FAQ page**: `Odoo SMS - FAQ `_ + +To buy credits I will go to *Settings > Buy Credits* (under *Send SMS*); or go to *Settings > View my Services* (under *Odoo IAP*). + +.. image:: media/fqa1.png + :align: center +.. image:: media/fqa2.png + :align: center + +.. tip:: If you are on Odoo Online (SAAS) and have the Enterprise version, you benefit from free trial credits to test the feature. + +FAQ +================================== +**Is there an expiration time for my credits?** + +No, your credits won’t expire. + +**Can I send an SMS to a phone number (which is not a mobile phone) because I see the icon in front of the field “phone”?** + +Only if that phone number supports SMS (e.g. SIP phones). + +**Do I receive an invoice to buy my credits?** + +Yes. + +**Can the recipient answer to me?** + +No, it is not possible to reply to the SMS. + +**What happens if I send multiple SMS but I do not have enough credits to send them all?** + +The whole transaction is counted as a single one, so no SMS will be sent until you have enough credits to send them all. + +**Do I have a history of the sent SMSs?** + +Yes, the SMS is logged as a note under the chatter of the corresponding record, and a complete history of SMS sent is available under Settings> Activate the developer mode > Technical > SMS. + +**Can I send as many SMSs I want at once?** + +Yes, if you have enough credits. + +**If I have a number that does not exist in the list of recipients, will I lose credits?** + +Not if the phone number is in the wrong format (e.g. too many digits). Otherwise, if the SMS is sent to the wrong person or to a fake number, the credit will be lost. + +**What happens if I send my SMS to a paying number (e.g.: a contest to win a ticket for a festival)?** + +The SMS will not be delivered to that kind of number, so you won’t be charged. + +**Can I identify the numbers that do not exist when I send several SMSs?** + +Only the ones that have an invalid format. + +**How does the GDPR regulation affect this service?** + +Please find our Privacy Policy here: `Odoo IPA Purchase Privacy Policy `__ + +**How many types of SMS exist and how many characters make 1 SMS?** + +There are 2 types of SMS message: + +*Standard* (GSM-7): contains only characters from the GSM-7 set, which can be seen in the following picture. + +.. image:: media/fqa3.png + :align: center + +*Unicode*: contains at least one character that is not in the previous table. +For Standard SMS the size limit is 160 characters, and for Unicode is 70. Above these limits, the content is divided into a multi-part message. The system will inform you in real-time about the number of SMS your message represents. diff --git a/sms_marketing/media/fqa1.png b/sms_marketing/media/fqa1.png new file mode 100644 index 000000000..df36c9d09 Binary files /dev/null and b/sms_marketing/media/fqa1.png differ diff --git a/sms_marketing/media/fqa2.png b/sms_marketing/media/fqa2.png new file mode 100644 index 000000000..2b40a3aa5 Binary files /dev/null and b/sms_marketing/media/fqa2.png differ diff --git a/sms_marketing/media/fqa3.png b/sms_marketing/media/fqa3.png new file mode 100644 index 000000000..490a3f97e Binary files /dev/null and b/sms_marketing/media/fqa3.png differ