diff --git a/fsm/helpdesk/media/onsite-interventions-helpdesk-setting.png b/fsm/helpdesk/media/onsite-interventions-helpdesk-setting.png new file mode 100644 index 000000000..11c3ddd74 Binary files /dev/null and b/fsm/helpdesk/media/onsite-interventions-helpdesk-setting.png differ diff --git a/fsm/helpdesk/media/plan-intervention-from-ticket.png b/fsm/helpdesk/media/plan-intervention-from-ticket.png new file mode 100644 index 000000000..12cf8525f Binary files /dev/null and b/fsm/helpdesk/media/plan-intervention-from-ticket.png differ diff --git a/fsm/helpdesk/media/po1.png b/fsm/helpdesk/media/po1.png deleted file mode 100644 index 441b0902c..000000000 Binary files a/fsm/helpdesk/media/po1.png and /dev/null differ diff --git a/fsm/helpdesk/media/po2.png b/fsm/helpdesk/media/po2.png deleted file mode 100644 index 07bb4e9c2..000000000 Binary files a/fsm/helpdesk/media/po2.png and /dev/null differ diff --git a/fsm/helpdesk/plan_onsite.rst b/fsm/helpdesk/plan_onsite.rst index 53cc68acc..909132a87 100644 --- a/fsm/helpdesk/plan_onsite.rst +++ b/fsm/helpdesk/plan_onsite.rst @@ -1,21 +1,21 @@ ================================================ -Plan Onsite Interventions from Helpdesk Tickets +Plan onsite interventions from helpdesk tickets ================================================ -The integration with the Helpdesk application lets your helpdesk team manage interventions requests -directly. It speeds up processes as you can plan field services tasks from tickets. +The integration with the Helpdesk app lets your helpdesk team manage interventions requests directly. +Planning field service tasks from tickets speeds up your processes. -Enable the feature -=================== -Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams --> Edit` and enable -:menuselection:`Onsite Interventions --> Save`. +Configure the helpdesk team +=========================== +Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams`. Select a team and enable +*Onsite Interventions*. -.. image:: media/po1.png +.. image:: media/onsite-interventions-helpdesk-setting.png :align: center - :height: 400 - :alt: Tasks from tickets in Odoo Field Service + :alt: Onsite interventions setting in Odoo Helpdesk -Now once your helpdesk team needs, they have the option to *Plan Intervention* from tickets. +The helpdesk tickets of the team now display the *Plan Intervention* button. Click on it to create a +new task under your field service project. -.. image:: media/po2.png +.. image:: media/plan-intervention-from-ticket.png :align: center - :alt: Tasks from tickets in Odoo Field Service + :alt: Plan intervention from helpdesk ticket in Odoo Helpdesk \ No newline at end of file