[IMP] helpdesk: update flow and images for reinvoicing time

closes odoo/documentation#2097

X-original-commit: 00ec789d96
Signed-off-by: Antoine Vandevenne (anv) <anv@odoo.com>

content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst

@@ -2,35 +2,82 @@
 Invoice Time Spent on Tickets (Postpaid Support Services)
 =========================================================
 
-Directly pull the billable time you have tracked on your helpdesk tickets into sales orders and
-invoices through a project task. It gives you more control over what you charge your client, and it
-is more efficient.
+The :guilabel:`Timesheet on Ticket` integration provides more control and transparency over how
+clients are charged, and what they're specifically billed for.
+
+In Odoo, Project managers can connect Helpdesk tickets to Project tasks. As the Helpdesk agent
+works on the ticket, they can use the ticket itself or the Project task to record timesheets.
+
+Thanks to the :guilabel:`Timesheet on Ticket` integration, timesheets will always be consistent and
+up-to-date on both records. Once a ticket is solved, the client can be billed for the time spent on
+the ticket. Odoo will pull from either the task or the ticket timesheet to accurately bill the
+client.
 
 Configuration
 =============
 
-| Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk team --> Edit` and enable the options
-  *Timesheet on Ticket* and *Time Reinvoicing*.
-| Under *Timesheet on Ticket*, choose the *Project* to which tickets (and timesheets) will be
-  linked by default. Open its *External link* to enable the feature *Bill from tasks*.
+To turn on the :guilabel:`Timesheet on Ticket` feature, go to :menuselection:`Helpdesk -->
+Configuration --> Helpdesk Teams`, select a Helpdesk team, and then, click :guilabel:`Edit`. Next,
+enable the options :guilabel:`Timesheet on Ticket` and :guilabel:`Time Reinvoicing`.
 
-.. image:: reinvoice_from_project/reinvoice_time1.png
+In the :guilabel:`Timesheet on Ticket` drop-down option, choose the Project to which tickets (and
+timesheets) will be linked by default. Then, open the Project's external link to edit its settings
+and enable the :guilabel:`Billable` option. Finally, save both the Project and the Helpdesk team's
+settings to apply these features.
+
+.. image:: reinvoice_from_project/project-billable.png
    :align: center
-   :alt: Bill from Tasks in Odoo Helpdesk
+   :alt: Billable feature in Project settings.
 
-Create a sales order and an invoice
-====================================
+Create a sales order
+====================
 
-Now, once you have recorded the time you spent on the helpdesk ticket, under the *Timesheets* tab,
-access the task clicking on its name.
+After a ticket comes into the pipeline, go to :menuselection:`Sales --> Create`. Then, add the
+customer from the ticket to the new quotation. In the :guilabel:`Order Lines` tab, add the
+:guilabel:`Service on Timesheet` product. Finally, click :guilabel:`Confirm` to turn the quotation
+into a sales order.
 
-.. image:: reinvoice_from_project/reinvoice_time2.png
+.. tip::
+   Remember the sales order name for later to link the Helpdesk ticket to the correct sales order.
+
+.. image:: reinvoice_from_project/service-on-timesheet.png
    :align: center
-   :alt: Sales Order from a task in Odoo Helpdesk
+   :alt: Add Service on Timesheet product to the SO.
 
-*Create Sales Order* and proceed to create the invoice.
+Record a timesheet
+==================
 
-.. image:: reinvoice_from_project/reinvoice_time3.png
+To record a timesheet, jump back to the Helpdesk ticket by going to the Helpdesk dashboard and
+clicking :guilabel:`Tickets` on the team's card (or by going to the Projects dashboard and clicking
+:guilabel:`Tickets` on the project card). Then, click :guilabel:`Edit` and use the
+:guilabel:`Timesheets` tab to record the time spent on the ticket.
+
+.. image:: reinvoice_from_project/record-timesheet-ticket.png
    :align: center
-   :height: 300
-   :alt: Sales Order from a task in Odoo Helpdesk
+   :alt: Record time spent on a ticket.
+
+Link the Helpdesk ticket to the SO
+==================================
+
+To link the :abbr:`SO (Sales Order)` to the ticket, start on the ticket form, click
+:guilabel:`Edit`, and then, click the :guilabel:`Sales Order Item` field. Next, select the
+:abbr:`SO (Sales Order)` that was created earlier from the drop-down menu. Lastly, click
+:guilabel:`Save` to connect the ticket and the :abbr:`SO (Sales Order)`.
+
+.. image:: reinvoice_from_project/link-so-ticket.png
+   :align: center
+   :alt: Link the SO item to the ticket.
+
+Create the invoice
+==================
+
+When the Helpdesk ticket is completed and the client is ready to be billed for time, begin by
+clicking the :guilabel:`Sales Order` smart button on the ticket form to navigate to the :abbr:`SO
+(Sales Order)`. The :guilabel:`Delivered` column should match the number of hours recorded on the
+ticket's timesheet. After checking and filling out the relevant information, click :guilabel:`Create
+Invoice` to bill the client for the time spent on the ticket. Odoo will automatically generate an
+invoice to send to the client and the Helpdesk ticket can officially be closed.
+
+.. seealso::
+   - :doc:`invoice_time`
+   - :doc:`/applications/inventory_and_mrp/inventory/management/products/uom`