[IMP]Misc:SysParm-edits-email-doc
closes odoo/documentation#4277 Signed-off-by: Timothy Kukulka (tiku) <tiku@odoo.com>
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@ -271,3 +271,32 @@ By default, inbound messages are fetched every 5 minutes for on-premise database
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This value can be changed in :ref:`developer mode <developer-mode>`. Go to
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:menuselection:`Settings --> Technical --> Automation --> Scheduled Actions` and look for
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:guilabel:`Mail: Fetchmail Service`.
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System parameters that prevent feedback loops
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---------------------------------------------
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There are two system parameters that help prevent email loops from occurring in Odoo. These
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parameters were introduced in Odoo 16 to prevent aliases from creating too many records and to
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prevent feedback loops on the catchall reply-to email address. They are present in database but not
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in the *System Parameters*. To override the following defaults they need to be added in.
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The two system parameters are as follows:
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- `mail.incoming.limit.period` (60 minutes by default)
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- `mail.incoming.limit.alias` (5 by default)
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Add these fields in Odoo by first enabling :ref:`developer mode <developer-mode>`, and then
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navigating to :menuselection:`Settings --> Technical Menu --> Parameters --> System Parameters`.
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Change the value of these parameters, as needed.
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When an email is received in the Odoo database on the catchall email address or on any alias, Odoo
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looks at the mail received for the given period of time defined in the system parameter
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`mail.incoming.limit.period`. If the received email was sent to an alias then Odoo will reference
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the `mail.incoming.limit.alias` system parameter and determine the value as the number of records
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this alias is allowed to create in the given period of time (value of `mail.incoming.limit.period`).
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In addition, when email is received to the catchall email address, Odoo will reference the emails
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received to the database during the set period of time (as stated by the value in the system
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parameter: `mail.incoming.limit.period`). Odoo will then determine whether any of the emails
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received match that of the email(s) being received during the specified time-frame, and will prevent
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a feedback loop from occurring if a duplicate email is detected.
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