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[IMP] hosting change: from PaaS to SaaS

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Requesting a dump from the customers comming from the PaaS is useless
(since support has access to the odoo.sh projects) and counter
productive (since it only makes the migration outage longer while the
customer downloads the file, then uploads it, then we download it,
instead of just the support downloading it)

closes odoo/documentation#1365

X-original-commit: c3c054681c
Signed-off-by: Victor Feyens (vfe) <vfe@odoo.com>
This commit is contained in:
Moens Alexandre 2021-12-08 08:09:10 +00:00
parent 36ac4dfc8e
commit 9f07d85313
1 changed files with 1 additions and 1 deletions
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2
content/administration/maintain/hosting_changes.rst
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@ -49,7 +49,7 @@ From Odoo.sh to Odoo Online
1. Uninstall all the **non-standard apps**: test it in a staging build first, then do it in your production build.
2. **If you have time constraints, contact us earlier to schedule the transfer.**
3. `Create a support ticket <https://www.odoo.com/help>`_ and attach the dump (if the file is too large, use any file transfer service and attach the link to your ticket). Also include your subscription number and the URL you want to use for your database (e.g.: my-company.odoo.com).
3. `Create a support ticket <https://www.odoo.com/help>`_ and include your subscription number and the URL you want to use for your database (e.g.: my-company.odoo.com).
4. We will make sure your database is compatible and upload it to our cloud. In case of technical issues, we will get in touch with you.
5. It's done!