diff --git a/getting_started/documentation.rst b/getting_started/documentation.rst index d35cc62c7..f856e9995 100644 --- a/getting_started/documentation.rst +++ b/getting_started/documentation.rst @@ -242,9 +242,16 @@ fill our `online support form `__ to make this reques Success Pack Services --------------------- -The Success Pack is a package of premium hour-based services performed -by a dedicated project manager and business analyst. The list of -services according to your success pack is detailed online: +The Success Pack is a package of premium hour-based services performed by +a dedicated project manager and business analyst. The initial alloted hours +you purchased is purely an estimate and we do not guarantee completion of +your project within the first pack. We always strive to complete projects +within the initial allottement however any number of factors can contribute +to us not being able to do so, for example a scope expansion or "Scope Creep" +in the middle of your implementation, new detail descoveries, or an increase +in complexity that was not apparent from the beginning. + +The list of services according to your success pack is detailed online: `https://www.odoo.com/pricing-packs `__ The goal of the project manager is to help you get to production within