diff --git a/iot.rst b/iot.rst
index 444642c9a..2caf8f209 100644
--- a/iot.rst
+++ b/iot.rst
@@ -9,3 +9,4 @@ Internet of Things (IoT)
 
    iot/connect
    iot/pos
+   iot/iot_notfound
diff --git a/iot/iot_notfound.rst b/iot/iot_notfound.rst
new file mode 100644
index 000000000..21dbe72a5
--- /dev/null
+++ b/iot/iot_notfound.rst
@@ -0,0 +1,25 @@
+=================
+IoT Box not found
+=================
+
+When using your IoT Box, a common issue you might encounter is that your
+box is not found on your database. Fortunately, there are a few easy
+steps you can follow to find your IoT box.
+
+HTTPS Issues
+============
+
+Your IoT Box is not found? You probably have https issues!
+
+To check it, go to your database and verify if your database address
+starts with an https (like https://www.odoo.com). If this is the case,
+then you may have problems with your IoT Box image. It should be version
+18.12 or later.
+
+If your IoT Box image is from an earlier version, then you will have to
+reflash the SD card of your IoT Box to update the image (the latest
+image can be found `here <http://nightly/odoo.com>`__).
+
+You can find the documentation about SD card flashing here (`here <https://docs.google.com/document/d/1bqKsZhWqMqI4mhv4ltF61M_QPiBCHygYjjvkhsCTdaY/edit>`__).
+
+