From ae7428caf23626a8a1c2818f769ad9a81c0c50b6 Mon Sep 17 00:00:00 2001 From: "Jess Rogers (jero)" Date: Wed, 12 Jul 2023 13:03:13 +0000 Subject: [PATCH] [IMP] live chat: add note for 16.3 command changes closes odoo/documentation#5098 X-original-commit: a187b7cde4b840b1737ec1b9ab1cb11fe008501b Signed-off-by: Zachary Straub (zst) --- content/applications/websites/livechat/responses.rst | 8 ++++++++ 1 file changed, 8 insertions(+) diff --git a/content/applications/websites/livechat/responses.rst b/content/applications/websites/livechat/responses.rst index 27d026429..be4ccec8c 100644 --- a/content/applications/websites/livechat/responses.rst +++ b/content/applications/websites/livechat/responses.rst @@ -66,6 +66,10 @@ Create a ticket from a live chat If an operator types `/helpdesk` in the chat window, the conversation is used to create a *Helpdesk* ticket. +.. important:: + In version 16.3, the command to create a new ticket is `/ticket`. This only applies to databases + running version 16.3. + After entering the `/helpdesk` command, type a title for the ticket into the chat window, then press `Enter`. @@ -90,6 +94,10 @@ Search for a ticket from a live chat If an operator types `/helpdesk_search` in the chat window, they can search through *Helpdesk* tickets by ticket number or keyword. +.. important:: + In version 16.3, the command to search through *Helpdesk* tickets is `/search_tickets`. This only + applies to databases running version 16.3. + After entering the `/helpdesk_search` command, type a keyword or ticket number, then press `Enter`. If one or more related tickets are found, a list of links will be generated in the conversation window.