diff --git a/content/applications/sales/sales/amazon_connector/features.rst b/content/applications/sales/sales/amazon_connector/features.rst index d507f39aa..b4b1c3678 100644 --- a/content/applications/sales/sales/amazon_connector/features.rst +++ b/content/applications/sales/sales/amazon_connector/features.rst @@ -62,6 +62,18 @@ The following table lists capabilities provided by Odoo when using the Amazon Co | | | status synchronized from Odoo. | +---------------------------+----------------------------+-------------------------------------+ +.. important:: + The stock synchronization does **not** currently support selling the same product as :abbr:`FBM + (Fulfilled By Merchant)` *and* :abbr:`FBA (Fulfilled By Amazon)`. + + At times, when stock is sent for all products, it triggers a stock problem with Amazon, where + Amazon incorrectly thinks the :abbr:`FBM (Fulfilled By Merchant)` product has some quantity in + :abbr:`FBM (Fulfilled By Merchant)`. + + As a result, Amazon then sells it as :abbr:`FBM (Fulfilled By Merchant)`, instead of taking from + their own warehouse. Odoo developers are currently working on resolving this issue to avoid + future discrepancies. + .. note:: The Amazon Connector is designed to synchronize the data of sales orders. Other actions, such as downloading monthly fees reports, handling disputes, or issuing refunds, **must** be managed from diff --git a/content/applications/sales/sales/amazon_connector/manage.rst b/content/applications/sales/sales/amazon_connector/manage.rst index 63e8b5664..70f150f2a 100644 --- a/content/applications/sales/sales/amazon_connector/manage.rst +++ b/content/applications/sales/sales/amazon_connector/manage.rst @@ -16,6 +16,18 @@ For *FBM* (Fulfilled by Merchant), the same is done for *Unshipped* and *Cancele synchronized order, a sales order and customer are created in Odoo (if the customer is not already registered in the database). +.. important:: + The stock synchronization does **not** currently support selling the same product as :abbr:`FBM + (Fulfilled By Merchant)` *and* :abbr:`FBA (Fulfilled By Amazon)`. + + At times, when stock is sent for all products, it triggers a stock problem with Amazon, where + Amazon incorrectly thinks the :abbr:`FBM (Fulfilled By Merchant)` product has some quantity in + :abbr:`FBM (Fulfilled By Merchant)`. + + As a result, Amazon then sells it as :abbr:`FBM (Fulfilled By Merchant)`, instead of taking from + their own warehouse. Odoo developers are currently working on resolving this issue to avoid + future discrepancies. + .. note:: When an order is canceled in Amazon, and was already synchronized in Odoo, the corresponding sales order is automatically canceled in Odoo.