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+.. _list_code_of_conduct:
+
+====================================
+Odoo Mailing Lists - Code of Conduct
+====================================
+
+.. note:: Version 1 - Last revision: Novembre 16, 2017.
+
+Introduction
+============
+
+The Odoo community lists are for enthusiast users, partners and developers who
+want to have constructive discussions about Odoo. As the lists have thousands
+of subscribers, this code of conduct aims to ensure a quality discussion for
+everyone.
+
+These lists are not systematically reviewed by Odoo staff - while you will see
+responses from staff members from time to time, there are other paid support
+channels available if you require an official response.
+
+.. _strive_to:
+
+We Strive To
+============
+
+1. Be friendly and patient
+
+   * If someone asks for help it is because they need it. Politely suggest
+     specific documentation or more appropriate venues where appropriate.
+     Avoid aggressive or vague responses.
+   * We all want to live in a positive and friendly environment. Negative
+     behaviors and non-constructive criticisms are not allowed.
+
+2. Be civil and considerate
+
+   * Disagreement is no excuse for poor conduct or personal attacks. A
+     community where people feel uncomfortable is not a productive one.
+
+3. Assume good faith
+
+   * Remember that technical questions may be very complex. If you disagree,
+     please do so politely, by disputing factual premises rather than by
+     attacking individuals.
+   * If something seems outrageous, check that you did not misinterpret it.
+     Ask for clarification, rather than assuming the worst.
+
+4. Respect time and attention
+
+   * List members are busy people. So, we value concision and clarity. Emails
+     that are brief and to the point take more time to write, but are repaid
+     many times over when other members of the list make the same effort.
+   * Avoid talking about the same topics several times, or hijacking other's
+     threads.
+   * Provide extra valuable information or a question in every reply. (e.g.
+     avoid just “Thank you” or “+1” emails)
+
+5. Respect the topics
+
+   * Conversations should remain focused and on-topic. If you must change the
+     topic, start a new thread by changing the topic line of your emails.
+     Avoid flooding the list with long threads by reading the entire thread
+     first, instead of responding quickly to many emails in a short period of
+     time.
+   * You can not use these mailing lists to advertise your services,
+     commercial offers or discuss software other than Odoo. New modules and
+     features can be announced on the “Announcements” mailing list only.
+   * Don't use the list to report copyright or licenses infringements, report
+     issues to abus@odoo.com instead.
+
+6. Don't feed the trolls
+
+   * Don't get involved in flame wars. Neither post nor respond to incendiary
+     material.
+   * If you should find yourself in a disagreement with one person, make your
+     responses to each other over email rather than continue to send messages
+     to the list or the group.
+   * Avoid sending messages or posting articles which are no more than
+     gratuitous replies to replies.
+
+.. _list_enforcement:
+
+Enforcement
+===========
+
+Experienced members of the Odoo community comply with this code, not because of
+the existence of the code, but because they have long experience participating
+in communities where the conduct described above is normal and expected.
+However, failure to observe the code may be grounds for reprimand, probation,
+or removal from the lists.
+
+If you have concerns about someone’s conduct:
+Direct contact: it is always appropriate to email a list member, mention that
+you think their behavior was out of line, and (if necessary) point them to this
+document.
+Moderators: You can reach the list moderators through community-mods@odoo.com
+
+
+This policy was inspired by
+
+* https://opensource.org/codeofconduct/licensing
+* https://www.ietf.org/rfc/rfc1855.txt