diff --git a/db_management/db_premise.rst b/db_management/db_premise.rst index 03e267327..eaa4dcbe8 100644 --- a/db_management/db_premise.rst +++ b/db_management/db_premise.rst @@ -29,10 +29,135 @@ problems down the line. duplicated database; a manual operation is no longer required. The database uuid is currently accessible from the menu **Settings > Technical -> System Parameters**, we advise you to use a +> System Parameters**, we advise you to use a `uuid generator `__ or to use the unix command ``uuidgen`` to generate a new uuid. You can then simply replace it like any other record by clicking on it and using the edit button. .. image:: media/db_uuid.png - :align: center \ No newline at end of file + :align: center + + + +Register your database +====================== + + +To register your database, you just need to enter your Subscription Code in the +banner in the Appswitcher. + +If you have this error message : **"Something went wrong while registering your +database, you can try again or contact Odoo Help"** + +.. image:: media/error_message_sub_code.png + :align: center + +***Good to check*** + + +* Do you have a valid Enterprise subscription? + * You can check if your subscription details get the tag "in progress" on + your `Odoo Account + ` or with your Account Manager +* Have you already linked a database with your subscription reference? + * You can link only one database per subscription. + ( Need a test or a development database? `Find a partner + `) + * You can unlink the old database yourself on your `Odoo Contract + ` with the button "Unlink database" + +..image:: media/unlink_single_db.png + :align: center + +Don't forget to confirm it + +..image:: media/unlink_confirm_enterprise_edition.png + :align: center + +* Do you have the updated version of Odoo 9? + * From July 2016 onward, Odoo 9 now automatically change the uuid of a + duplicated database; a manual operation is no longer required. + * If it's not the case, you may have multiple databases sharing the same + UUID. Please check on your `Odoo Contract + `. + +..image:: media/unlink_db_name_collision.png + :align: center + +In this case, you need to change the UUID on your test databases to solve this +issue. So please, read the documentation to know `How to duplicate a database +(on-premise) `. + +For your information, we identify database with UUID. + + +Expiration message due to extra users +===================================== + +If you have this error message : **"This database will expire in X days, you +have more users than your subscription allows"** + +..image:: media/add_more_users.jpg + :align: center + +When the message appears you have 30 days before the expiration. +The countdown is updated everyday. + +***Solutions*** + +* Add more users : accept the upsell quotation and pay for the extra users. + +or +* **Deactivate** users as explained in this `Documentation +` +and **Reject** the upsell quotation. + +*Now your database has the correct number of users, the "expiration message" +will disappear automatically after a few days, when the next verification will +be done. We understand that it can be a bit frightening to see the countdown, +so you can force a ping to accelerate the verification* + +***How to force a Ping*** + +1. Connect to the database with the **Administrator** account +2. Switch to the Developer mode by using the **About** option in the +top-right menu (in V9) / in **Settings** (in V10): click on +**Activate the developer mode** +3. Navigate to the "Settings" menu, then "Technical" > "Automation" > +"Scheduled Actions" +4. Find "Update Notification" in the list, click on it, and finally click on the +button "**RUN MANUALLY**" +5. When you refresh the "Expiration" notification should be gone. + + +* Please check if you have correctly duplicated your database. + +*You may have kept the same UUID on different databases and we receive +information from those databases too. So please read the documentation to know +`How to duplicate a database (on-premise) +` and change the UUID. +After the change you can force a ping to accelerate the verification. +Then your production database will be correctly identify.* + +Database expired +================ + +If you have this error message : **"This database has expired, you have more +users than your subscription allows"** + +..image:: media/database_expired.jpg + :align: center + +You had 30 days to take action and now your database is expired. + +***Solutions*** + +* Add more users : follow the link "Add more users" and pay for the extra users. +* Contact our `Support ` + + +None of those solutions worked for you? 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