review part 1
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How to solve issue with emails
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Troubleshooting issues related to outgoing emails
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*"Why wasn't my email sent?"*
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Here is a list of the most common reasons that can explain it.
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Here is a list of non exhaustive reason that can explain why your emails have not been sent:
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You reached your daily limit
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============================
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Odoo is limitating the number of emails that can be sent daily, by default:
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.. warning:
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Applies to Odoo Online and Odoo.sh platforms only.
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- 200 for the SaaS database and our Cloud Platform Odoo.sh,
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- 50 for the trials.
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Odoo caps the number of emails that can be sent every day, for security and
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stability reasons.
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As a solution, you can either ask the support to increase your daily limit (depending on few parameters it will or not be accepted).
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Or use your own outgoing email server which has less restrictions and will be more configurable according to your needs.
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Here are the default limits for new databases:
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- 200 emails/day for Odoo Online and Odoo.sh databases,
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- 50 emails/day for Odoo Online "2 weeks free trial" database.
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// TODO RIM One app free?
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// TODO RIM pas clair
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In case you hit the limit, you can:
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Consider reading our documentation regarding the configuration of the outgoing email servers:
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* :doc:`../../email_communication/advanced/email_servers`
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// TODO RIM lien vers le support form
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- either ask our support team to increase your daily limit (we will analyze your
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situation: how many users in your database, which apps, how much traffic...)
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It's interesting to note that the counter is the same for all the database and it can increase very quickly.
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For example, if a customer responds on an invoice to which 10 people are followers (internal users, other employees of the same customer, etc.),
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a copy of his message is automatically redirected to 10 people, generating 10 outgoing emails.
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- either use your own outgoing email server: you can do (nearly) whatever you want, it's your server!
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In that case, here is our documentation about how to configure it:
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* :doc:`../../email_communication/advanced/email_servers`
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If you wish to receive your emails in Odoo, there is a setting that can be set on your profile:
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go in your profile (by clicking on your user on the top right of the screen) and click on preferences and choose to handle notifications within Odoo and not by emails.
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**Beware: the counter is global to your database and can rise quite fast!**
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For example: if a customer replies to an invoice followed by 10 people (internal users, other contacts for the same customer, etc.),
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a copy of their message is automatically sent to these 10 people,
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generating 10 outgoing emails.
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You can mitigate this by **receiving your notifications in Odoo Discuss**.
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Go to "My Profile" (click on your user on the top right corner of the screen),
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then pick the "Preferences" tab and choose "Handle notifications within Odoo" (not by email).
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.. image:: media/user_pref_handle_notifications.png
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@ -35,7 +54,7 @@ go in your profile (by clicking on your user on the top right of the screen) and
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The envelop is red in the chatter
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=================================
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As a first step of investigation it might be interesting to check if you have no SMTP error message.
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As a first step of investigation it might be interesting to check if you have no SMTP error message.
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To do so, you can go to :menuselection:`Settings --> Technical --> Emails`.
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Click on a red email and select the tab `Failure Reason`.
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@ -80,7 +99,7 @@ My email is not going out and there is a red envelop
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It might happen that some emails are not going out properly and Odoo has no power on this.
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For diverses reason, during the transit of the email, an error occurs and a bounce email is sent back to the sender to letting him know that it didn't reach its destination.
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In case the email is sent using Odoo, the bounce email should reach the Odoo database and display a red envelop. To be able to investigate, please refer to the subsection `The envelop is red in the chatter`
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In case the email is sent using Odoo, the bounce email should reach the Odoo database and display a red envelop. To be able to investigate, please refer to the subsection `The envelop is red in the chatter`
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For now, Odoo is not always capable of providing the information on the reason it failed.
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The technology of the mails is old and extensible, the different providers implement a personalized policy of the mails.
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The technology of the mails is old and extensible, the different providers implement a personalized policy of the mails.
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