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Richard Mathot 2020-09-25 17:01:55 +02:00
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email_communication/overview/get_helped.rst
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============================== =================================================
How to solve issue with emails Troubleshooting issues related to outgoing emails
============================== =================================================
*"Why wasn't my email sent?"*
Here is a list of the most common reasons that can explain it.
Here is a list of non exhaustive reason that can explain why your emails have not been sent:
You reached your daily limit You reached your daily limit
============================ ============================
Odoo is limitating the number of emails that can be sent daily, by default: .. warning:
Applies to Odoo Online and Odoo.sh platforms only.
- 200 for the SaaS database and our Cloud Platform Odoo.sh, Odoo caps the number of emails that can be sent every day, for security and
- 50 for the trials. stability reasons.
As a solution, you can either ask the support to increase your daily limit (depending on few parameters it will or not be accepted). Here are the default limits for new databases:
Or use your own outgoing email server which has less restrictions and will be more configurable according to your needs.
- 200 emails/day for Odoo Online and Odoo.sh databases,
- 50 emails/day for Odoo Online "2 weeks free trial" database.
// TODO RIM One app free?
// TODO RIM pas clair
In case you hit the limit, you can:
Consider reading our documentation regarding the configuration of the outgoing email servers: // TODO RIM lien vers le support form
* :doc:`../../email_communication/advanced/email_servers` - either ask our support team to increase your daily limit (we will analyze your
situation: how many users in your database, which apps, how much traffic...)
It's interesting to note that the counter is the same for all the database and it can increase very quickly. - either use your own outgoing email server: you can do (nearly) whatever you want, it's your server!
For example, if a customer responds on an invoice to which 10 people are followers (internal users, other employees of the same customer, etc.), In that case, here is our documentation about how to configure it:
a copy of his message is automatically redirected to 10 people, generating 10 outgoing emails. * :doc:`../../email_communication/advanced/email_servers`
If you wish to receive your emails in Odoo, there is a setting that can be set on your profile:
go in your profile (by clicking on your user on the top right of the screen) and click on preferences and choose to handle notifications within Odoo and not by emails. **Beware: the counter is global to your database and can rise quite fast!**
For example: if a customer replies to an invoice followed by 10 people (internal users, other contacts for the same customer, etc.),
a copy of their message is automatically sent to these 10 people,
generating 10 outgoing emails.
You can mitigate this by **receiving your notifications in Odoo Discuss**.
Go to "My Profile" (click on your user on the top right corner of the screen),
then pick the "Preferences" tab and choose "Handle notifications within Odoo" (not by email).
.. image:: media/user_pref_handle_notifications.png .. image:: media/user_pref_handle_notifications.png