[IMP] upgrade: update and improve the upgrade processes and information

task ID: 2684744

closes odoo/documentation#1749

X-original-commit: 825e0ede21
Signed-off-by: Antoine Vandevenne (anv) <anv@odoo.com>

content/administration/maintain/online.rst

@@ -36,8 +36,8 @@ Upgrade
 =======
 
 If you are *not* on the latest **Online version**, you should receive an invitation to :doc:`upgrade
-<../upgrade/process>` your database. A **Rolling Release button** on your database's main screen
+<../upgrade>` your database. A **Rolling Release button** on your database's main screen proposes an
-proposes an upgrade to the latest version (e.g., 13.0 to 15.1).
+upgrade to the latest version (e.g., 13.0 to 15.1).
 
 .. important::
    - | **If your Odoo database's version is lower than the latest major release:**
@@ -53,7 +53,7 @@ proposes an upgrade to the latest version (e.g., 13.0 to 15.1).
    allows you to request a test upgrade of your database to check for any discrepancies.
 
 .. seealso::
-   - :doc:`../upgrade/process`
+   - :doc:`../upgrade`
    - :doc:`supported_versions`
 
 .. _online/duplicate:

content/administration/maintain/supported_versions.rst

@@ -11,8 +11,7 @@ Odoo provides support and bug fixing **for the 3 last major versions** of Odoo.
    Odoo releases intermediary versions called **Online versions** on the :doc:`Odoo Online <online>`
    hosting every two months. Odoo Online users can then benefit from the latest features of Odoo.
 
-   - Admins of Odoo Online databases are invited to :doc:`upgrade <../upgrade/process>` them
+   - Admins of Odoo Online databases are invited to :doc:`upgrade <../upgrade>` them regularly.
-     regularly.
    - Online versions are *not* released for Odoo.sh and On-Premise installations.
    - Online versions are listed below as *SaaS*.
 

content/administration/upgrade.rst

@@ -1,12 +1,257 @@
-:nosearch:
+:show-content:
+
+.. |assistance-contact| replace::
+   If you need Odoo assistance on this matter, please get in touch with your Odoo Account Manager or
+   our `Sales department`_.
+.. _Sales department: mailto:sales@odoo.com
 
 =======
 Upgrade
 =======
 
 .. toctree::
+   :titlesonly:
 
-    upgrade/process
+   upgrade/online_hosting
-    upgrade/odoo_sh
+   upgrade/odoo_sh
-    upgrade/service_level
+   upgrade/on_premise
-    upgrade/faq
+   upgrade/faq
+
+An upgrade is switching to a newer version of Odoo (e.g., Odoo 14.0 to Odoo 15.0).
+
+An upgrade does not cover:
+
+* Changing :ref:`editions <upgrade-faq/editions-change>` (i.e., Community to Enterprise edition)
+* Switching :ref:`hosting type <upgrade-faq/hosting-types-switch>` (i.e., On-Premise to Online or
+  Odoo.sh)
+* Migration from another ERP to Odoo
+
+.. note:: |assistance-contact|
+
+.. seealso::
+   - :ref:`upgrade/sla`
+
+.. _upgrade/process-workflow:
+
+Process workflow
+================
+
+The upgrade process in a nutshell:
+
+#. You create a test upgrade request.
+#. Odoo processes the request automatically by running the database through an upgrade script, which
+   takes between 20 and 120 minutes.
+#. Odoo delivers a test database.
+#. You test your database for possible discrepancies (see :ref:`upgrade/test-guidance`).
+#. If there are any discrepancies, you report them to the Upgrade support team via the help portal
+   (see :ref:`upgrade/test-assistance`).
+#. We fix the issues and send you a new test database.
+#. Once you have completed the testing and are happy with the result, you decide on a date and time
+   when you stop users from accessing Odoo, freeze all data entries, and create an upgrade request
+   for the production upgrade.
+#. Odoo delivers the production database through the automated process.
+#. You restore it in your Production environment a few short hours later and continue working on the
+   newly upgraded database (this is done automatically on Odoo Online).
+
+.. seealso::
+   - :doc:`upgrade/online_hosting`
+   - :doc:`upgrade/odoo_sh`
+   - :doc:`upgrade/on_premise`
+
+.. _upgrade/testing-phase:
+
+Testing
+=======
+
+This phase allows you to review an upgraded version of your database without affecting your
+production database in any way. We suggest that you run the test upgrade process at least once, but
+you can do it as many times as you need (one at a time).
+
+Once you receive your upgraded test database, check that all data, processes, and functionality are
+still correct and working as expected.
+
+If you do find discrepancies, :ref:`report your issues <upgrade/test-assistance>` and :ref:`request
+a new test database <upgrade/test-db-request>` when the reported issues are fixed in the upgrade
+script.
+
+If you do not find any discrepancies, you can move on to the upgrade of your production database.
+
+.. important::
+   A test database is only intended for testing and remains completely unrelated to your present or
+   future production database. Any data you add, or changes you make, will not be reflected in your
+   upgraded production database.
+
+.. note::
+   Test databases are neutered and features are disabled to prevent them from having an impact on
+   the production database:
+
+   #. The serial number of the database is modified (to prevent it from sending information as if it
+      was the production database).
+   #. The :ref:`base URL of the database <domain-name/web-base-url>` is reset to
+      ``http://localhost:8069`` and the email domain to ``localhost``.
+   #. Scheduled actions are disabled (the calendar synchronization, the bank statement
+      synchronization, the planned automated actions, the fetching of incoming mail servers, etc.).
+   #. Outgoing mail servers are disabled by archiving the existing ones and adding a
+      fake/non-working one.
+   #. Payment providers and delivery carriers are reset to test environment.
+   #. Accounting localization Electronic Data Interchange (EDI) services are disabled.
+   #. A system parameter is set to tell the database has been neutered.
+
+.. _upgrade/test-db-request:
+
+Request a test database
+=======================
+
+Follow the instructions available per hosting type on the `website form
+<https://upgrade.odoo.com>`_ and select *Testing* purpose.
+
+.. image:: upgrade/test-purpose.png
+   :align: center
+   :alt: Selection of the "Testing" purpose in the upgrade form on Odoo
+
+.. _upgrade/test-guidance:
+
+Test guidance
+=============
+
+Every business and organization has its own operational needs and has to test its specific Odoo
+database individually. We recommend you look at `the test scenario
+<https://docs.google.com/document/d/1ypNs7JKPOsjNbKpdiKFH7Al6g6whZ9jr7f7duAQ5E1w/>`_ for further
+information.
+
+.. todo:: change link "test scenario" once the related doc is published
+
+.. _upgrade/test-assistance:
+
+Assistance
+----------
+
+If you encounter an issue in the **test database**, please get in touch with Odoo Upgrade Support
+via the `Odoo Support page <https://www.odoo.com/help>`_.
+
+Under the *Ticket Description* section, select *An issue related to my upgrade* ticket type.
+
+   .. image:: upgrade/test-assistance.png
+      :align: center
+      :alt: Selection of "An issue related to my upgrade" as Ticket Type in the support form on Odoo
+
+   .. warning::
+      If you choose another *Ticket Description* type, the request will be redirected to another
+      team. This will slow down the processing and response time.
+
+Please provide as much detail as you can (i.e., videos and screenshots to illustrate your issue).
+This will avoid clarifying questions and speed up the resolution process significantly.
+
+.. note::
+   * The purpose of the test phase is not to correct existing data or configurations in your
+     database.
+   * |assistance-contact|
+
+.. _upgrade/steps-production:
+
+The production launch
+=====================
+
+The production upgrade request is when you decide to upgrade your current database with all your
+production data (invoices, VAT returns, inventories, current orders) to a new version of your
+choice.
+
+After your :ref:`tests <upgrade/testing-phase>` are completed to your satisfaction, submit the
+request to upgrade your production database via our `website form <https://upgrade.odoo.com>`_.
+Select *Production* purpose.
+
+.. important::
+   Going into production without first testing may lead to:
+
+   - business interruptions (e.g., no longer having the possibility to validate an action)
+   - poor customer experiences (e.g., an eCommerce website that does not work correctly)
+
+.. _upgrade/production-assistance:
+
+Assistance
+----------
+
+If you encounter issues or problems in the **production database**, please get in touch with **Odoo
+Support**:
+
+#. Connect to our `Odoo Support page <https://www.odoo.com/help>`_.
+#. Under the *Ticket Description* section, select the appropriate type related to your issue but
+   **do not select** the option *An issue related to my upgrade*.
+
+   .. note::
+      After upgrading to production, the support will be provided by the Support team instead of the
+      Upgrade team.
+
+#. Please provide as much detail as you can (i.e., videos and screenshots to illustrate your issue).
+   This will avoid clarifying questions and speed up the resolution process significantly.
+
+   .. warning::
+      If you choose *An issue related to my upgrade* as ticket type, the request will be redirected
+      to another team than the support one and will slow down the processing and response time.
+
+.. _upgrade/assistance:
+
+Help
+====
+
+.. _upgrade/contact:
+
+Contact our Upgrade service support
+-----------------------------------
+
+Should you have any more questions about the upgrade, do not hesitate to send a message to `Odoo
+Upgrade Team <mailto:upgrade@odoo.com>`_. We will be happy to answer it as soon as possible.
+
+.. _upgrade/supported-versions:
+
+Supported versions
+------------------
+
+Please note that Odoo provides support and bug fixing only for the three last major versions of
+Odoo.
+
+This is a factor to take into consideration before upgrading. If you are on an older version, we
+suggest you to prefer the most recent version to benefit from longer support (before having to
+upgrade again).
+
+.. seealso::
+   :doc:`maintain/supported_versions`
+
+.. _upgrade/sla:
+
+Service Level Agreement
+=======================
+
+What is covered by the Enterprise Licence?
+------------------------------------------
+
+Databases hosted on Odoo’s Cloud platforms (Saas and Odoo.sh) or On-Premise (Self-Hosting) enjoy the
+following services at all times.
+
+The upgrade of:
+
+* standard applications
+* Studio customization (as long as the :guilabel:`Studio` app is still active)
+* customizations done by our consulting and developer services *if* they are covered by a
+  ‘Maintenance of Customisations’ subscription
+
+The Upgrade Service is limited to your database's technical conversion and adaptation (standard
+modules and data) to make it compatible with the targeted version.
+
+What upgrading does NOT cover
+-----------------------------
+
+* The cleaning of pre-existing data & configuration while upgrading
+* Any new developments and/or upgrades of your own :ref:`custom modules
+  <upgrade-faq/custom-modules>`
+* `Training <https://www.odoo.com/learn>`_ on the latest version
+
+You can get more information about your Enterprise Licence on our :ref:`Odoo Enterprise Subscription
+Agreement <upgrade>` page.
+
+.. note:: |assistance-contact|
+
+.. seealso::
+   - :doc:`upgrade/faq`
+   - :doc:`odoo_sh`
+   - :doc:`maintain/supported_versions`

content/administration/upgrade/faq.rst

@@ -47,13 +47,13 @@ In general, the "smaller" the database, the quickest the upgrade request is comp
 database that uses only CRM will be processed faster than a multi-company, multi-user database that
 uses Accounting, Sales, Purchase, and Manufacturing.
 
-You can expect the time it takes for the platform to upgrade the test database will be similar to
+You can expect the time it takes for the platform to upgrade the test database to be similar to the
-the production upgrade.
+production upgrade.
 
 .. _upgrade-faq/project:
 
-The upgrade project
+Duration of the upgrade project
-===================
+-------------------------------
 
 It depends on the user involvement (the time spent on testing, reporting problems, etc.) and the
 issues encountered that might need to be addressed by our technical team.
@@ -80,6 +80,17 @@ partners, or you can do it yourself.
 
 .. note:: |assistance-contact|
 
+.. _upgrade-faq/upgrade-or-migration:
+
+Upgrade or Migration
+====================
+
+An upgrade is switching to a newer version of Odoo, while a migration reflects the change of
+:ref:`editions <upgrade-faq/editions-change>` or change of :ref:`hosting type
+<upgrade-faq/hosting-types-switch>`.
+
+.. note:: |assistance-contact|
+
 .. _upgrade-faq/editions-change:
 
 Editions change (from Community to Enterprise)
@@ -88,7 +99,9 @@ Editions change (from Community to Enterprise)
 The upgrade always returns an Enterprise edition of Odoo, whether the database you sent was a
 community or enterprise edition. It is required to have an enterprise subscription to upgrade.
 
-.. note:: |assistance-contact|
+ .. note::
+    If you need assistance on this matter,  please contact us via the `Odoo Support page
+    <https://www.odoo.com/help>`_.
 
 .. seealso::
    - `Editions <https://www.odoo.com/page/editions>`_
@@ -105,6 +118,28 @@ Open the following link to get :doc:`more information about how to change your h
 
 .. note:: |assistance-contact|
 
+.. _upgrade-faq/upgrade-report:
+
+The Upgrade Report
+==================
+
+When an upgrade request completes successfully (test or production), you receive an email
+notification about it that includes an 'Upgrade Report'. This report is also sent to you via the
+Discuss app. It contains valuable information regarding changes that occurred during the upgrade.
+While it serves as a guide to possible issues to look out for, it is not an exhaustive list. It
+remains imperative that you test the upgraded database thoroughly and report any discrepancies you
+might find, before you decide to upgrade your production database.
+
+.. _upgrade-faq/custom-views:
+
+Custom views
+============
+
+During the upgrade, some custom views might get disabled for technical reasons. Therefore they might
+have to be fixed after the upgrade. The :ref:`Upgrade Report <upgrade-faq/upgrade-report>` that is
+generated after the upgrade is available in the Discuss app, and lists all the custom views that
+might be impacted by this.
+
 .. _upgrade-faq/release-notes:
 
 Release Notes by version
@@ -114,38 +149,37 @@ Open our `Release Note <https://www.odoo.com/page/release-notes>`_ page to get a
 features and improvements made in each version.
 
 How long is my test available for
----------------------------------
+=================================
 
 An Odoo Online (SaaS) test database is available for one month by default. We can extend this trial
 period upon request. For Odoo.sh or on-premise, there is no restriction.
 
 How many tests to perform before upgrading to production?
----------------------------------------------------------
+=========================================================
 
 As many as needed. When you are comfortable with the database, run a last test upgrade 48 hours
 before requesting your production upgrade and test your workflows one last time.
 
 How to/Where to report upgrade issues?
---------------------------------------
+======================================
 
 If you encounter issues during the upgrade process, please contact the Odoo Support through the
-`Odoo Support page <https://www.odoo.com/help>`_
+`Odoo Support page <https://www.odoo.com/help>`_.
 
 - To report an issue discovered during the testing phase, please select **An issue related to my
   upgrade (test phase)**.
 - To report an issue discovered post-upgrade, please select **An issue related to my upgrade
-  (production)**
+  (production)**.
 
 Upgrading to production
------------------------
+=======================
 
 Once you have completed testing and are happy with the result, you decide on a date and time when
 you stop users from accessing Odoo, freeze all data entries, and create an upgrade request for the
 production upgrade.
 
-
 How is my data handled in the Upgrade Platform?
------------------------------------------------
+===============================================
 
 The Odoo Upgrade platform uses the same Privacy Policy as the rest of Odoo.com services.
 
@@ -168,4 +202,27 @@ The uploaded and migrated databases uploaded to the Upgrade platform are kept fo
 are permanently deleted following that period.
 
 You can learn more about privacy and data handling at Odoo by visiting our `General Data Protection
-Regulation page <https://www.odoo.com/gdpr>`_.
+Regulation page <https://www.odoo.com/gdpr>`_.
+
+Rolling Release (applicable to Odoo Online databases)
+=====================================================
+
+This feature allows customers to upgrade their database directly from a message prompt sent to the
+database administrator as soon as the new version is released. Odoo first tests the upgrade to the
+next version. The rolling release upgrade option is displayed if the automated tests are successful.
+The message offers two options:
+
+#. To 'Upgrade Now', which immediately triggers the upgrade of your live production database.
+
+#. To take you to your `database manager <https://www.odoo.com/my/databases/>`_ where you can
+   `request an upgraded test database <https://upgrade.odoo.com/#online/>`_ and check the upgraded
+   test database for any discrepancies.
+
+When you choose to proceed with the production upgrade directly, make sure all users have saved
+their work and are logged out. The upgrade takes approximately 15 minutes. During this time your
+database is unreachable. If you notice any problem after the upgrade, please report it via the `Odoo
+Support page <https://www.odoo.com/help>`_.
+
+.. note::
+   If you are using the Website or Studio app, we recommend you always do a test upgrade before
+   upgrading your production instance.

content/administration/upgrade/odoo_sh.rst

@@ -1,46 +1,66 @@
 
-=======================
+=======
-Odoo.sh version upgrade
+Odoo.sh
-=======================
+=======
 
-Download and Upload your database
+Test upgrade request
-=================================
+====================
 
-Download a dump of your database (from the :ref:`Builds view <odoosh-gettingstarted-builds-download-dump>`), choose the
+Download a dump of your database (from the :ref:`Builds view
-exact copy and without filestore options. Upload the .sql.gz dump on https://upgrade.odoo.com/upload and
+<odoosh-gettingstarted-builds-download-dump>`), choose the **exact copy** and **without filestore**
-select the Testing Purpose. If you have custom code, you can choose to have it upgraded by us, or do it yourself. Once
+options. Upload the .sql.gz dump on https://upgrade.odoo.com/upload and select the testing purpose.
-it's processed, you'll get a dump of the database in return.
+Once it's processed, you'll get a dump of the database in return.
 
-.. warning::
+.. important::
-   Do *not* upload *backups* of your production database (found in the Backups tab of the production branch) as these
+   To have the most up-to-date test version of your database, create a backup of your production
-   are incompatible with the Upgrade platform - they contain your complete sources, etc. that are not needed for the
+   database just before creating your request. Upload it in your staging branch, select **Exact
-   upgrade. Make sure to download a **Dump** instead - either through the Backups tab using the *Download Dump* button
+   dump** and **Without filestore**, and then click *start*.
-   or through the Builds page by using the *Download Dump* entry of the contextual menu of your latest production build.
 
 Test your upgraded database
 ===========================
 
-Create a staging branch that will run the upgraded database. Either make sure your production branch's code is
+At the beginning of your upgrade project, make sure that you create a new staging branch for testing
-compatible between the two Odoo versions and fork your production branch, or make a new staging branch containing
+purposes by forking your main branch.
-the upgraded code.
 
-Once the staging build is done (it doesn't matter if it failed due to the version incompatibility), import your
+Once the staging build is complete (it doesn't matter if it failed due to the version
-upgraded dump in the backups tab of the branch. The platform will automatically detect the version of the dump and
+incompatibility), import your upgraded dump in the *Backups* tab of the branch.
-change the version of Odoo's source code to the corresponding version for the build.
+
+.. note::
+   The platform automatically detects the version of the dump and changes the version of Odoo's
+   source code to the corresponding version of the build.
 
 Test the upgraded database and make sure everything runs as it's supposed to.
 
-Replace your existing production database
+Upgrade your production database
-=========================================
+================================
 
-Once you've tested everything and you're satisfied, start the process over to get an up-to-date upgraded dump:
+Once you've tested everything and you're satisfied, start the process over to get an up-to-date
+upgraded dump:
 
 * Make a new dump of your production database (as described in step 1)
 * Upload it on upgrade.odoo.com and select the Production purpose
-* Receive the newly upgraded dump and import it in your production branch. The build might get marked as failed because
+* Receive the newly upgraded dump and import it in your production branch. The build might get
-  the platform will run it with the upgraded databases' Odoo version together with the old custom code.
+  marked as failed because the platform will run it with the upgraded databases' Odoo version
+  together with the old custom code.
 * Merge or commit the upgraded custom code in the production branch
 
-If anything goes wrong, remember you can restore a backup. The platform will always make one before you make any
+If anything goes wrong, remember you can restore a backup. The platform will always make one before
-Odoo.sh operation on the production database. If the restored backup comes from a previous version, the platform will
+you make any Odoo.sh operation on the production database. If the restored backup comes from a
-detect it and change the project's Odoo version back if it needs to.
+previous version, the platform will detect it and change the project's Odoo version back if it needs
+to.
+
+Custom modules (if applicable)
+==============================
+
+The upgrade of a database that contains custom modules is a 2 step process.
+
+#. The standard upgrade is done when your upgrade request is completed.
+#. Your custom modules also need to be upgraded to keep them compatible with the new version.
+
+Depending on your contract, the upgrade of your custom modules can be done
+- by yourself
+- by your Partner
+- by Odoo (if you hold a subscription to 'Maintenance of Customizations')
+
+.. seealso::
+   - :ref:`upgrade/sla`

content/administration/upgrade/on_premise.rst

@@ -0,0 +1,59 @@
+==========
+On-Premise
+==========
+
+Test upgrade request
+====================
+
+There are two ways to create your upgrade request.
+
+Upgrade request via command line
+--------------------------------
+
+For technically-advanced users and partners, the upgrade process can be initiated via the following
+command line on the server where the database is hosted:
+
+:command:`python <(curl -s https://upgrade.odoo.com/upgrade) test -d <your db name> -t
+<target version>`
+
+The above command creates the database dump, sends it to the upgrade platform, and initiates the
+automated upgrade process. During the upgrade, you can follow the live logs on your screen.
+Once the upgrade process is completed successfully, the upgraded database is restored onto the
+server (as a duplicate test database).
+
+Upgrade request via the Odoo Upgrade Portal
+-------------------------------------------
+
+#. Download a recent copy of your database and select the option :guilabel:`pg_dump custom format
+   (without filestore)`.
+#. Upload this dump file at https://upgrade.odoo.com and select *Testing* as the aim.
+   Odoo performs the automated upgrade process. Once it is completed, you receive an email with a
+   link to download the upgrade database dump file.
+#. Import the upgraded database into your on-premise environment and manually test all processes and
+   workflows.
+
+.. note::
+   - For security reasons, only the person who submitted the upgrade request is able to download it.
+   - Any problem found during testing should be reported via the `helpdesk
+     <https://odoo.com/help>`_.
+
+Upgrade your production database
+================================
+
+Once you have completed the testing successfully, you can proceed to upgrade your live database in
+production. Download your upgraded database from the link in the email and import it onto your live
+environment.
+
+Custom modules (if applicable)
+==============================
+
+The upgrade of a database that contains custom modules is a two-step process.
+
+#. The standard upgrade is done when your upgrade request is completed.
+#. Your custom modules also need to be upgraded to keep them compatible with the new version.
+
+Depending on your contract, the upgrade of your custom modules can be done
+
+#. by yourself.
+#. by your Partner.
+#. by Odoo (if you hold a subscription to 'Maintenance of Customizations').

content/administration/upgrade/online_hosting.rst

@@ -0,0 +1,28 @@
+==================
+Odoo Online (SaaS)
+==================
+
+Requesting a test upgrade
+=========================
+
+#. Go to your `database manager <https://www.odoo.com/my/databases/>`_
+#. Click on your profile icon and select *My Databases*.
+
+   .. image:: online_hosting/accessing-my-databases.png
+      :alt: Selecting My Databases under my profile
+
+#. Click on the action settings icon next to your main database and select the *Upgrade* option.
+
+   .. image:: online_hosting/upgrade-option.png
+      :alt: Selecting the action settings icon
+
+#. In the pop-up message that will appear, select Test Upgrade.
+
+   .. image:: online_hosting/select-test-upgrade.png
+      :alt: Selecting test upgrade
+
+#. This triggers the automated upgrade process. A confirmation email is then sent to you with the
+   the link to the upgraded database or to provide information if the upgrade failed.
+
+   .. note::
+      You can also see and access your test database from your *My Databases* page.

content/administration/upgrade/process.rst

@@ -1,256 +0,0 @@
-.. |assistance-contact| replace::
-   If you need Odoo assistance on this matter, please get in touch with your Odoo Account Manager or
-   our `Sales department`_.
-.. _Sales department: mailto:sales@odoo.com
-
-===============
-Upgrade process
-===============
-
-.. _upgrade/overview:
-
-Overview
-========
-
-An upgrade is switching to a newer version of Odoo (e.g., Odoo 14.0 to Odoo 15.0).
-
-An upgrade does not cover:
-
-* Changing :ref:`editions <upgrade-faq/editions-change>` (i.e., Community to Enterprise edition)
-* Switching :ref:`hosting type <upgrade-faq/hosting-types-switch>` (i.e., On-Premise to Online or
-  Odoo.sh)
-* Migration from another ERP to Odoo
-
-.. note:: |assistance-contact|
-
-.. _upgrade/process-workflow:
-
-Process workflow
-----------------
-
-The upgrade process in a nutshell:
-
-#. You create a test upgrade request.
-#. | Odoo processes the request:
-   | This happens via an automated process that runs the database through an upgrade script and
-     takes between 20 and 120 minutes. Only if an issue(s) arises will we have to intervene
-     manually and adjust the script specifically to your database until the upgrade succeeds.
-#. Odoo delivers a test database.
-#. You test your database for possible discrepancies (see :ref:`upgrade/test-guidance`)
-#. If there are any discrepancies, you report them to the Upgrade support team via the help portal
-   (see :ref:`upgrade/test-assistance`).
-#. We will fix the issues and send you a new test database.
-#. Once you have completed the testing and are happy with the result, you decide on a date and time
-   when you stop users from accessing Odoo, freeze all data entries, and create an upgrade request
-   for the production upgrade.
-#. Odoo delivers the production database through the automated process.
-#. You restore it in your Production environment a few short hours later and continue working on the
-   newly upgraded database (this is done automatically on SaaS).
-
-.. _upgrade/get-started:
-
-Get started
-===========
-
-The upgrade process varies depending on where your database is hosted.
-
-.. _upgrade/online:
-
-Online Hosting (SaaS)
----------------------
-
-The upgrade request is made via your `database manager <https://www.odoo.com/my/databases>`_.
-
-.. image:: process/online-access-databases.png
-   :align: center
-   :alt: Click on the profile button then on "My Databases"
-
-.. image:: process/online-upgrade-button.png
-   :align: center
-   :alt: Click on the settings button next to your database, then on "Upgrade"
-
-.. _upgrade/odoo-sh:
-
-Cloud Platform (Odoo.sh)
-------------------------
-
-:doc:`odoo_sh`
-
-.. _upgrade/on-premise:
-
-Self-Hosting (On-Premise)
--------------------------
-
-There are two possibilities:
-
-#. Via `Odoo Upgrade service <https://upgrade.odoo.com>`_
-#. | For technically advanced users and partners, via the following command line on the machine
-     where your database is hosted:
-   | ``python <(curl -s https://upgrade.odoo.com/upgrade) test -d <your db name> -t <target
-     version>``
-
-The above command will dump your database to a file, send it to the upgrade platform for an upgrade,
-display you the live logs, and restore the upgraded database back on your server as a duplicate test
-database.
-
-.. _upgrade/testing-phase:
-
-Testing Phase (pre-production phase)
-====================================
-
-This phase allows you to review an upgraded version of your database without affecting your
-production database in any way.
-
-We suggest that you run the test upgrade process at least once, but you can do it as many times as
-you need (one at a time).
-
-Once you receive your upgraded test database, check that all data, processes, and functionality are
-still correct and working as expected.
-
-If you do find discrepancies, report your issues (see :ref:`upgrade/test-assistance`) and request
-a new test database (see :ref:`upgrade/test-db-request`) when the reported issues are fixed in
-the upgrade script.
-
-If you do not find any discrepancies, you'll be able to move on to the upgrade of your
-:ref:`production database <upgrade/production-live>`.
-
-.. _upgrade/test-db-request:
-
-Request a test database
------------------------
-
-When filling the `website form <https://upgrade.odoo.com>`_, select *Testing* purpose.
-
-.. image:: process/test-purpose.png
-   :align: center
-   :alt: Selection of the "Testing" purpose in the upgrade form on Odoo
-
-.. _upgrade/test-guidance:
-
-Test guidance
--------------
-
-Every business and organization has its own operational needs and has to test its specific Odoo
-instance respectively. We recommend you look at `the test scenario
-<https://docs.google.com/document/d/1ypNs7JKPOsjNbKpdiKFH7Al6g6whZ9jr7f7duAQ5E1w/>` for further
-information.
-
-.. todo:: change link "test scenario" once the related doc is published
-
-.. _upgrade/test-assistance:
-
-Assistance
-----------
-
-If you encounter an issue in the **test database**, please get in touch with Odoo Upgrade Support
-via the `Odoo Support page <https://www.odoo.com/help>`_.
-
-Under the *Ticket Description* section, select *An issue related to my upgrade* ticket type.
-
-   .. image:: process/test-assistance.png
-      :align: center
-      :alt: Selection of "An issue related to my upgrade" as Ticket Type in the support form on Odoo
-
-   .. warning::
-      If you choose another *Ticket Description* type, the request will be redirected to another
-      team. This will slow down the processing and response time.
-
-Please provide as much detail as you can (i.e., videos and screenshots to illustrate your issue).
-This will avoid clarifying questions and speed up the resolution process significantly.
-
-   .. image:: process/test-assistance-details.png
-      :align: center
-      :alt: "Detailed Description" field in the support form on Odoo
-
-.. note::
-   * The purpose of the test phase is not to correct existing data or configurations in your
-     database.
-   * |assistance-contact|
-
-.. _upgrade/steps-production:
-
-The production launch
----------------------
-
-.. _upgrade/production-live:
-
-Production goes live
-~~~~~~~~~~~~~~~~~~~~
-
-The production upgrade request is when you decide to upgrade your current database with all your
-production data (invoices, VAT returns, inventories, current orders) to a new version of your
-choice.
-
-After your :ref:`tests <upgrade/testing-phase>` are completed to your satisfaction, submit the
-request to upgrade your production database via our `website form <https://upgrade.odoo.com>`_.
-Select *Production* purpose.
-
-.. image:: process/production-purpose.png
-   :align: center
-   :alt: Selection of the "Production" purpose in the upgrade form on Odoo
-
-.. danger::
-   Going into production without first testing may lead to:
-
-   - business interruptions (e.g., no longer having the possibility to validate an action)
-   - poor customer experiences (e.g., an eCommerce website that does not work correctly)
-
-.. _upgrade/production-assistance:
-
-Assistance
-~~~~~~~~~~
-
-If you encounter issues or problems in the **production database**, please get in touch with **Odoo
-Support**:
-
-#. Connect to our `Odoo Support page <https://www.odoo.com/help>`_.
-#. Under the *Ticket Description* section, select the appropriate type related to your issue but
-   **do not select** the option *An issue related to my upgrade*.
-
-   .. note::
-      After upgrading to production, the support will be provided by the Support team instead of the
-      Upgrade team.
-
-#. Please provide as much detail as you can (i.e., videos and screenshots to illustrate your issue).
-   This will avoid clarifying questions and speed up the resolution process significantly.
-
-   .. image:: process/production-assistance-details.png
-      :align: center
-      :alt: "Detailed Description" field in the support form on Odoo
-
-   .. warning::
-      If you choose *An issue related to my upgrade* as ticket type, the request will be redirected
-      to another team than the support one and will slow down the processing and response time.
-
-.. _upgrade/assistance:
-
-Assistance
-==========
-
-.. _upgrade/contact:
-
-Contact our Upgrade service support
------------------------------------
-
-Should you have any more questions about the upgrade, do not hesitate to send a message to `Odoo
-Upgrade Team <mailto:upgrade@odoo.com>`_. We will be happy to answer it as soon as possible.
-
-.. _upgrade/supported-versions:
-
-Supported versions
-------------------
-
-Please note that Odoo provides support and bug fixing only for the three last major versions of
-Odoo.
-
-This is a factor to take into consideration before upgrading. If you are on an older version, we
-suggest you to prefer the most recent version to benefit from longer support (before having to
-upgrade again).
-
-You can get more information about our :doc:`supported versions <../maintain/supported_versions>`.
-
-.. seealso::
-   - :doc:`faq`
-   - :doc:`odoo_sh`
-   - :doc:`service_level`
-   - :doc:`../maintain/supported_versions`

content/administration/upgrade/service_level.rst

@@ -1,37 +0,0 @@
-.. |assistance-contact| replace::
-   If you need Odoo assistance on this matter, please get in touch with your Odoo Account Manager or
-   our `Sales department`_.
-.. _Sales department: mailto:sales@odoo.com
-
-=======================
-Service Level Agreement
-=======================
-
-What is covered by the Enterprise Licence?
-==========================================
-
-Databases hosted on Odoo’s Cloud platforms (Saas and Odoo.sh) or On-Premise (Self-Hosting) enjoy the
-following service at all times.
-
-The upgrade of:
-
-* standard applications
-* Studio customization (as long as the Studio app is still active)
-* customizations done by our consulting and developer services *if* they are covered by a
-  ‘Maintenance of Customisations’ subscription
-
-The Upgrade Service is limited to your database's technical conversion and adaptation (standard
-modules and data) to make it compatible with the targeted version.
-
-What upgrading does NOT cover
-=============================
-
-* The cleaning of pre-existing data & configuration while upgrading
-* Any new developments and/or upgrades of your own :ref:`custom modules
-  <upgrade-faq/custom-modules>`
-* `Training <https://www.odoo.com/learn>`_ on the latest version
-
-You can get more information about your Enterprise Licence on our :ref:`Odoo Enterprise Subscription
-Agreement <upgrade>` page.
-
-.. note:: |assistance-contact|

redirects.txt

@@ -248,6 +248,8 @@ administration/maintain/db_premise.rst administration/maintain/on_premise.rst
 administration/maintain/db_upgrade.rst administration/upgrade/process.rst                    # maintain/db_upgrade -> upgrade/process
 administration/odoo_sh/advanced/upgrade_your_database.rst administration/upgrade/odoo_sh.rst # odoo_sh/advanced/upgrade_your_database -> upgrade/odoo_sh
 applications/websites/website/publish/domain_name.rst administration/maintain/domain_names.rst  # applications/[...]/domain_name -> administration/maintain/domain_names
+content/administration/upgrade/process.rst  content/administration/upgrade.rst               # upgrade/process -> upgrade
+content/administration/upgrade/service_level.rst content/administration/upgrade.rst          # upgrade/service_level -> upgrade
 
 developer/webservices/iap.rst                           developer/misc/api/iap.rst
 developer/webservices/odoo.rst                          developer/misc/api/odoo.rst